It’s 2015 and we still can’t move past the concept of social listening.
Enter “social listening” into Infegy Atlas and you’ll find there are more than 100 posts each day by digital influencers and bloggers mentioning the subject. The vast majority treat the subject with almost a sense of reverence…simply putting one’s ear to the proverbial ground to hear what people are saying about their company, product or service is groundbreaking. Yes, we can all agree social listening is important, but it’s time to take a more active stance rather than treating the act of listening itself as a defining strategy or competitive advantage.
You have some companies, such as Target, who have moved beyond social listening to having organic social media conversations that influence customer policies and strategies. Yet most companies still fail to realize the true power of off-channel social media data. The things people say about you rather than to you can be incredibly instructive both within marketing and beyond to other business units.
We’ve agreed that social listening tools such as Infegy Atlas or Sysomos Map are a good thing for the customer data it provides, but what can you do after listening?
These are just four quick examples that can help move a brand from social listening to acting on the significant amount of insight that can be gleaned across hundreds of millions of social channels. Your community managers, analysts and affected executives (everyone in an organization) must become action-oriented rather than passively listening.
Please, let’s evolve beyond listening before the next article comes out.