IT talent acquisition challenges are now heavily influencing technology investment decisions, according to new research released from Salesforce's MuleSoft. The 2022 IT Leaders Pulse Report reveals that almost three quarters (73%) of senior IT leaders agree that acquiring IT talent has never been harder, and nearly all (98%) respondents say attracting IT talent influences their organization's technology investment choices.
The report also shows that today's IT leaders are using technology to create more people-centric experiences for their employees and customers. The majority (86%) of senior IT leaders now say the experience an organization provides its employees and customers is as important as its products and services, and four out of five respondents agree that improved customer-facing (86%) and employee (85%) technologies are critical for their organization to compete.
"Shifting economic headwinds are making technology even more fundamental to success across every part of the business, including sales, service, marketing, commerce, and IT," said Matt McLarty, global field CTO, MuleSoft. "As IT leaders struggle to fill roles to support this additional demand, the traditional playbook is in question. Today's IT leaders must look instead to broader, company-wide process improvements, through automation, that foster innovation, enhance user experiences, and drive efficient growth."
Almost nine out of 10 (87%) senior IT leaders agree investing in people is hugely important. As a result, the majority of respondents plan to invest in improving IT employees' wellbeing (82%) and upskilling (78%), both of which are ahead of increasing IT headcount (68%), over the next 12 months. The report shows:
While creating experiences is crucial, a people-centric IT and business strategy needs efficient processes to succeed. More than half of IT leaders (54%) think that working processes between IT and business teams could be significantly improved. The report also showed:
Notably, of organizations with fusion teams already in place, 63% of senior IT leaders say these teams have been very effective in helping the business meet its goals.
Empowerment and enablement through technology drives business growth, and organizations are using best-of-breed technologies to create new customer and employee experiences. While this strategy can increase agility, four out of five (81%) senior IT leaders agree that this approach means that their organization struggles with IT complexity. What's more:
"The current economic climate leaves IT leaders no choice – they have to do more with less. The tools are there to empower more users to become digital builders and help their organizations grow while improving efficiency. By automating processes where feasible, leaders can realize value faster and accelerate innovation," added McLarty.
MuleSoft's IT Leaders Pulse Report, in partnership with Vanson Bourne, was produced from interviews with 1,000 senior IT leaders across the globe. The online survey was conducted between June 2022 and July 2022 across the United States, the United Kingdom, France, Germany, the Netherlands, Australia, Singapore, Hong Kong, and Japan. Only suitable candidates participated in the survey and were verified by using a rigorous, multi-level screening process. All respondents work at an enterprise organization in the public or private sector with at least 1,000 employees and hold a departmental or intermediate managerial position or above within the IT function.