The Transformational Change Consultant will drive and support the business change activities required to underpin Shell’s IT simplification agenda. Shell is focused on aligning and simplifying IT systems to increase customer satisfaction and business value which will drive significant and ongoing change in all parts of the business, supporting the business’ growth agenda. Shell is building an in-house IT Transformational Change Capability that will partner closely with each area of the business to drive and embed IT change. This role will be reporting the Transformational Change Manager, will reside within the Group CIO function. The role is delivery focused and will lead IT-driven business change in a program or project environment. The primary purpose of the role is to: Engage with senior business and IT leaders and executives to drive the change agenda Lead or be a team member on one or multiple change programs, with oversight or leadership from a Transformational Change Manager (depending on project scale and complexity) Deploy measurable change management interventions and wider transformational change initiatives, usually in an Agile context Advise, coach, manage and mentor more junior change managers often via matrix leadership to build the capability Support the Transformational Change Managers to build the practice and drive improved ways of working Operate, with support where needed across change management, communications Work closely and collaboratively with other related departments, OD/OE, Internal Communications, Learning and Continuous Improvement, within Shell to deliver a comprehensive service to the business using agreed methodology Equip the business with the skills to better manage and sustain change Accountabilities Work on projects to: Build or help build change management and integrated transformational change plans and manage delivery against these Build and manage change management deliverables and activities to a business-ready standard Ensure that the appropriate change management tools and methods are applied to IT projects Partner with other parts of the organization (IC, OD, Learning) to deliver high quality change management interventions Work with colleagues to build the Transformational Change capability Develop agile mindsets and behaviors As a member of the IT Transformational Change practice, create an environment where members feel motivated, engaged, connected, able to perform to high levels and to grow and develop in their roles. This may include Line Manager responsibility. Work to develop the Transformational Change practice and facilitate knowledge sharing and capturing of good practice, and work to build and retain knowledge of external best practice Member for the Transformational Change practice Reports to Transformational Change Manager Individual delivery of high impact change management strategies Liaises regularly with internal and external partner organizations, for the provision of consulting services Requirements Must have legal authorization to work in the US on a full-time basis for anyone other than current employer. Bachelor's degree Minimum eight (8) years’ experience Good knowledge of leading and managing technology-led change and technology adoption Expertise in change management methods and their application Understanding of Agile and its impact on the management of change Proven track record of building strong stakeholder relationships at different organizational levels Able to conduct detail change impact assessments and work with the business to drive action plans Able to produce business-facing deliverables and activities to drive and sustain change Resilient and able to manage challenge and resistance Results/outcomes oriented, business value focused Confident and able to work in high-ambiguity work environment Excellent oral and written presentation skills

The Change Consultant will drive and support the business change activities required to underpin Shell’s IT simplification agenda. Shell is focused on aligning and simplifying IT systems to increase customer satisfaction and business value which will drive significant and ongoing change in all parts of the business, supporting the business’ growth agenda. Shell is building an in-house IT Transformational Change Capability that will partner closely with each area of the business to drive and embed IT change. This role, reporting to a Transformational Change Manager, will reside within the Group CIO function. The role is delivery focused and will lead IT-driven business change in a program or project environment. The primary purpose of the role is to: Work on one or multiple change programs, with oversight or leadership from a Transformational Change Manager Deploy measurable change management interventions and wider transformational change initiatives, usually in an Agile context Support the Transformational Change Managers to build the practice and drive improved ways of working Operate, with support where needed across change management, communications Work closely and collaboratively with other related departments, OD/OE, Internal Communications, Learning and Continuous Improvement, within Shell to deliver a comprehensive service to the business using agreed methodology Equip the business with the skills to better manage and sustain change Accountabilities Work on projects to: Execute the change management plan Build and manage change management deliverables and activities to a business-ready standard Ensure that the appropriate change management tools and methods are applied to IT projects Partner with other parts of the organization (IC, OD, Learning) to deliver high quality change management interventions Work with colleagues to build the Transformational Change capability Develop agile mindsets and behaviors As a member of the IT Transformational Change practice, create an environment where members feel motivated, engaged, connected, able to perform to high levels and to grow and develop in their roles. This may include Line Manager responsibility. Work to develop the Transformational Change practice and facilitate knowledge sharing and capturing of good practice, and work to build and retain knowledge of external best practice (both in change management and technology more broadly). Requirements Must have legal authorization to work in the US on a full-time basis for anyone other than current employer. Bachelor's degree Minimum three (3) years’ experience Working knowledge of change management for IT solutions Understanding of change management approaches Proven track record of building strong stakeholder relationships at different organizational levels Able to produce high quality business-facing deliverables and activities to drive and sustain change Resilient and able to manage challenge and resistance Results/outcomes oriented, business value focused Confident and able to work in high-ambiguity work environment Excellent oral and written presentation skills

The Project Manager, IT Digital and Customer Products plans, coordinates and manages a portfolio of projects between IT and assigned business units for Loyalty Products. With the guidance of the IT Manager and Product Manager the Project Manager actively leads all aspects of the projects from start to finish, including project team definition, project planning, documentation, vendor selection contract management, product purchasing,  tracking, reporting, rollout, interfacing with training and support groups, and formalized project closure. Essential Responsibilities Project initiation: Define project high level scope, establish stakeholders, and secure funding and/or internal resources. Project planning: Create requirements specification and project plan. Define project team. Establish resource allocation decisions with managers of each IT discipline. Coordinate vendor selection and vendor contract management. Facilitate product purchasing. Establish success criteria. Project execution: Collect technical documentation, deployment plan, support plan. Interface between IT and business units and/or vendors. Project control: Manage changes, risks, scope, cost, quality, communications, time, and procurement. Project closure: Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts. Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements Other duties as assigned Minimum Experience and Qualifications Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience managing projects Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.) Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio Knowledge of technology fundamentals and concepts (Microsoft technologies preferred) Knowledge of IT disciplines and interdependencies Knowledge of budget processes and ability to manage and track large project budgets Knowledge and experience of project cost tracking Ability to rapidly resolve issues and recognize when escalation is necessary Strong vendor management, negotiation and resolution skills Excellent problem solving and structured thinking skills Flexibility, agility and change management skills Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.). Available for occasional overnight travel (15%) In possession of valid travel documents with the ability to travel in and out of the United States Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located    Preferred Experience and Qualifications Knowledge of Airline industry landscape and experience in digital consumer-facing products Project Management Professional (PMP) certification by Project Management Institute (PMI) . Experience managing project budgets greater than $250K with several team members Strong interpersonal, leadership and managerial skills including the ability to motivate others Ability to work effectively with all levels and in diverse environments Ability to manage risk Ability to work in a high-pressure environment Excellent customer service and an understanding of how IT is ultimately delivered to the Customer Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Well-groomed and able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) Equipment: Computer and other office equipment Work Environment: Normal office environment Physical Effort:  Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change. JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.