Using practical knowledge of CRM solutions, the CRM Solutions Delivery Manager will manage and oversee the daily operations and priorities of experienced professionals who exercise latitude and independence in assignments to support the design, development, and security of CRM solutions and architecture. Lead and direct a small to mid-sized team who design and implement CRM solutions that consider security, data control/management, customer needs, and long-term support. Ensure staff properly design, develop, test, and implement solutions following defined processes and standards. Has hiring, firing, promotion and reward authority within own area. Establish short-term operational plans with measurable contribution towards achievement of results within CRM development and implementation. May manage certain processes or projects within a defined budget set by the Director of CRM. Responsible for making moderate to significant improvements of  CRM processes, systems, or...

The Data Administrator serves as the Advancement division’s lead resource for managing, optimizing, and safeguarding fundraising systems and data operations. This role ensures the integrity, accessibility, and effective use of Advancement data to support fundraising, alumni engagement, and institutional goals. Working collaboratively with the UMass Foundation, campus IT partners, and end users, the Data Administrator oversees data quality and reporting, leads the adoption of new technologies, and develops solutions that streamline processes and enhance decision-making. In addition to providing expert technical guidance and user support, the position supervises data entry staff, fosters effective training, and promotes best practices in data governance and system utilization. Through these efforts, the Data Administrator strengthens Advancement’s operational capacity and contributes to the University’s mission of student success, alumni engagement, and...

Application Analyst III is a senior technical position that is responsible for maintaining, supporting, and upgrading existing systems and applications. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide the team on the operations, testing, and deployment of mission-critical information and software systems. The Application Analyst will provide production support and operational activities necessary to maintain the applications that support the business. This position is responsible for ensuring that the applications and all necessary interfaces operate according to defined requirements and service level agreements. This role works closely with respective application teams, business groups, vendors, and other IT support groups. This role leverages the individual’s technical knowledge and analytical skills to support the delivery and ongoing operations of IT projects and initiatives into the operating...