Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
Jun 04, 2019
Full-time
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
We are looking for a Business & Marketing Operations Analyst to join our high-performing, dynamic team. With a focus on marketing and business insights, this role will support our marketing and sales teams with data metrics, marketing performance and operational support to drive growth and retention efforts as we rapidly scale our business. This is a great opportunity to join a fast-growing division.
The ideal candidate is data-driven, a creative problem solver, comfortable juggling multiple priorities and passionate about driving practical business impact. If you possess insatiable curiosity, and thrive when you're deep in details and numbers, this role may be perfect for you. This position will report to the Sr. Business and Sales Operations Analyst.
These are the exciting things that you get to do:
Assist the Manager of Business Data Analysis and marketing directors with day to day marketing and follow-up activities.
Analyze and interpret metrics for all marketing channels, including web traffic, SEO, SEM, advertising, social media, print mailings, conferences, and email campaigns.
Support marketing efforts by collecting, cleaning, and maintaining data tables and salesforce data in support of our velocity sales team and Inside Sales Director.
Help design, develop and maintain marketing reports & analytics dashboards for attribution, channel effectiveness, and ROI to help us uncover new growth opportunities across channels and verticals.
Conduct analysis and deliver trends and informative actionable directives to sales team as informed by salesforce and sales data
These are the criteria that will help you succeed:
1-3 years' experience in an analytics role
BA/BS degree
Very strong experience in Microsoft Excel
Experience with Power BI Analytics platform is a must
Experience with CRMs (Salesforce preferred) & Marketing Automation Platforms (Pardot preferred)
Strong understanding of attribution modeling and cohort analysis as it relates to marketing activities
Excellent communication and interpersonal skills with all levels of executives and management
We Offer:
Comprehensive Employee benefits that include full medical, dental , vision and life insurance as well as a 401-K Plan with company matching
Employee Stock Purchase Plan giving you 15% money by allowing you to buy ARC stock on the NYSE at 15% BELOW street value
Collaborative and FUN work culture, where we care for our employees
Free beverages and snacks at the office, and several company lunch events a year
Management team that supports you and want to see you be successful
Excellent Company Reputation because we consistently receive 5-star customer reviews
To all recruitment agencies:
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes. pm18
PI110231246
May 22, 2019
Full-time
We are looking for a Business & Marketing Operations Analyst to join our high-performing, dynamic team. With a focus on marketing and business insights, this role will support our marketing and sales teams with data metrics, marketing performance and operational support to drive growth and retention efforts as we rapidly scale our business. This is a great opportunity to join a fast-growing division.
The ideal candidate is data-driven, a creative problem solver, comfortable juggling multiple priorities and passionate about driving practical business impact. If you possess insatiable curiosity, and thrive when you're deep in details and numbers, this role may be perfect for you. This position will report to the Sr. Business and Sales Operations Analyst.
These are the exciting things that you get to do:
Assist the Manager of Business Data Analysis and marketing directors with day to day marketing and follow-up activities.
Analyze and interpret metrics for all marketing channels, including web traffic, SEO, SEM, advertising, social media, print mailings, conferences, and email campaigns.
Support marketing efforts by collecting, cleaning, and maintaining data tables and salesforce data in support of our velocity sales team and Inside Sales Director.
Help design, develop and maintain marketing reports & analytics dashboards for attribution, channel effectiveness, and ROI to help us uncover new growth opportunities across channels and verticals.
Conduct analysis and deliver trends and informative actionable directives to sales team as informed by salesforce and sales data
These are the criteria that will help you succeed:
1-3 years' experience in an analytics role
BA/BS degree
Very strong experience in Microsoft Excel
Experience with Power BI Analytics platform is a must
Experience with CRMs (Salesforce preferred) & Marketing Automation Platforms (Pardot preferred)
Strong understanding of attribution modeling and cohort analysis as it relates to marketing activities
Excellent communication and interpersonal skills with all levels of executives and management
We Offer:
Comprehensive Employee benefits that include full medical, dental , vision and life insurance as well as a 401-K Plan with company matching
Employee Stock Purchase Plan giving you 15% money by allowing you to buy ARC stock on the NYSE at 15% BELOW street value
Collaborative and FUN work culture, where we care for our employees
Free beverages and snacks at the office, and several company lunch events a year
Management team that supports you and want to see you be successful
Excellent Company Reputation because we consistently receive 5-star customer reviews
To all recruitment agencies:
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes. pm18
PI110231246
Leads the identification of optimal research and analysis methodologies to be used to provide key findings that will address a broad range of complex business questions. Supports advanced analytics/data modeling. Provides technical leadership to data scientists and business stakeholders to define data requirements, perform gap analysis, source and transform data to support exploratory data analysis, and design models.
Primary Responsibilities:
Leads multiple, high impact data research/analytics projects and programs.
Collaborates with and provides consulting to business partners to understand strategic requirements and corresponding needs for insight/information, and recommends optimal research and analytical approaches.
Delivers key findings for multiple projects/programs to business leader's and assists with decision making and prioritization of initiatives.
Serves as Subject Matter Expert for implementation of new approaches and identification of optimal blend of research/analytic techniques.
Provides end-to-end solutions that can tum complex and large volumes of data into 'intelligent data' that can answer critical business questions.
Provides leadership in the development of test strategy and measurement plans.
Plans, implements, and tracks long-term and short-term data projects.
Partners with technology teams to operationalize findings from exploratory data sourcing sprints.
Education and Experience:
Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Business Administration, Marketing, Mathematics, Statistics, or a closely related field and six (6) years of experience in the job offered or six (6) years of experience in ad hoc data mining and predictive modeling to support investment management distribution strategy for CRM.
Or, alternatively, a Master's degree (or foreign education equivalent) in Computer Science, Engineering, Business Administration, Marketing, Mathematics, Statistics, or a closely related field and four (4) years of experience in the job offered or four ( 4) years of experience in ad hoc data mining and predictive modeling to support investment management distribution strategy for CRM.
Skills and Knowledge:
Candidate must also possess:
Demonstrated Expertise ("DE") extracting large datasets for predictive modeling and time series analysis using SPSS for financial distribution center and financial products in Oracle-based Star and Relational databases.
DE analyzing data from Oracle-based Star and Relational database CRM systems to identify sales opportunities in financial distribution and financial products, and to measure the results of client interactions in these opportunities with field and phone wholesalers and marketing initiatives.
DE developing client segmentation analysis to support multi-channel financial distribution and financial products sales and marketing efforts, including segmenting clients based on different financial products related to channel sales strategy and developing linear and logistic regression models for customer segmentation.
DE analyzing and presenting results of financial products sales and marketing to senior executives and making recommendation to marketing and sales stakeholders
May 04, 2019
Full-time
Leads the identification of optimal research and analysis methodologies to be used to provide key findings that will address a broad range of complex business questions. Supports advanced analytics/data modeling. Provides technical leadership to data scientists and business stakeholders to define data requirements, perform gap analysis, source and transform data to support exploratory data analysis, and design models.
Primary Responsibilities:
Leads multiple, high impact data research/analytics projects and programs.
Collaborates with and provides consulting to business partners to understand strategic requirements and corresponding needs for insight/information, and recommends optimal research and analytical approaches.
Delivers key findings for multiple projects/programs to business leader's and assists with decision making and prioritization of initiatives.
Serves as Subject Matter Expert for implementation of new approaches and identification of optimal blend of research/analytic techniques.
Provides end-to-end solutions that can tum complex and large volumes of data into 'intelligent data' that can answer critical business questions.
Provides leadership in the development of test strategy and measurement plans.
Plans, implements, and tracks long-term and short-term data projects.
Partners with technology teams to operationalize findings from exploratory data sourcing sprints.
Education and Experience:
Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Business Administration, Marketing, Mathematics, Statistics, or a closely related field and six (6) years of experience in the job offered or six (6) years of experience in ad hoc data mining and predictive modeling to support investment management distribution strategy for CRM.
Or, alternatively, a Master's degree (or foreign education equivalent) in Computer Science, Engineering, Business Administration, Marketing, Mathematics, Statistics, or a closely related field and four (4) years of experience in the job offered or four ( 4) years of experience in ad hoc data mining and predictive modeling to support investment management distribution strategy for CRM.
Skills and Knowledge:
Candidate must also possess:
Demonstrated Expertise ("DE") extracting large datasets for predictive modeling and time series analysis using SPSS for financial distribution center and financial products in Oracle-based Star and Relational databases.
DE analyzing data from Oracle-based Star and Relational database CRM systems to identify sales opportunities in financial distribution and financial products, and to measure the results of client interactions in these opportunities with field and phone wholesalers and marketing initiatives.
DE developing client segmentation analysis to support multi-channel financial distribution and financial products sales and marketing efforts, including segmenting clients based on different financial products related to channel sales strategy and developing linear and logistic regression models for customer segmentation.
DE analyzing and presenting results of financial products sales and marketing to senior executives and making recommendation to marketing and sales stakeholders
