Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you! The Position As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities. Why work at EMS? EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed! You will need Above average customer service skills Strong written and verbal communication skills when interacting with customers and coworkers Friendly and energetic attitude Computer knowledge and internet skills Ability to navigate between multiple computer screens/tabs Quick learner who enjoys using trouble-shooting and problem solving skills Ability to work both as an individual and as a team member Requirements High School Diploma or equivalent Must be familiar with phone Apps, Internet, Email, and Microsoft Office Previous call center experience preferred, but not required Preferred Associates Degree in technical and/or related field Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office Previous technical help desk or call center experience a plus Variety of shifts available. Availability for 1 weekend day preferred EMS Offers Career advancement opportunities Team work environment $500 hiring bonus Paid on-the-job training Full time schedules Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire Casual dress attire Individual work spaces Complimentary breakfast on Fridays Free parking North-West Omaha location

Elgin Community College Elgin, IL Data Specialist - Institutional Advancement Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college's mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie. Job Summary: This position applies an advanced knowledge of research methodology and data collection techniques as a project leader and technical expert in conducting and analyzing difficult and complex institutional advancement projects. Essential Duties: Perform data evaluation and analysis projects for Institutional Advancement. Data visualization and reporting Survey development and administration Participation in College Committees/Activities Original Research and Development Other Duties Perform other job-related duties as assigned which pertain to the job description. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department. Requirements: Required Knowledge, Skills & Abilities: Bachelor's degree required in a related field. Two or more years of experience in data analysis with a non-profit. Proficiency with statistical software, such as SPSS or SAS. Experience using data visualization software, such as Tableau or PowerBI. Proficiency in Microsoft Office applications, especially Excel and Access Familiarity with the development, management, and use of relational databases and in querying, creating and maintaining working datasets from an ERP/student information system (e.g., Ellucian Colleague, Banner, etc.) Ability to independently manage and prioritize multiple projects and to meet deadlines Demonstrated experience presenting and discussing statistical analysis and research findings to a wide variety of audiences with varying levels of statistical understanding Ability to produce and communicate written information in a professional manner to a variety of audiences Excellent oral communication skills Desired Knowledge, Skills & Abilities: Master's degree preferred. Experience in data analysis with a non-profit in higher education preferred. Familiarity with CRM software preferred, especially Raiser's Edge. Syntax/programming experience with SPSS or SAS preferred. Elgin Community College is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce