The Application Specialist will manage all applications critical to the success and growth of our organization. This includes our SIS, CRM (Campus Management) and its integration with the LMS (Schoology) systems, all web-form systems (i.e. Forms Builder, Form Assembly) and other operating systems like StarRez in support of the effective backend operation of the Washington Center. He/she will maintain the integrity of the TWC’s data, provide support and training to end-users, and enhance systems through ongoing configuration and governance. The ideal candidate is a critical thinker with strong data analysis abilities. This person is a problem-solver, who enjoys generating creative solutions to organization-wide pain points and seeing their positive contributions come to life. They are comfortable engaging with others and translating complex technical issues to non-technical audiences. This is an opportunity to gain significant experience while making a positive impact for an organization that is ripe for workflow improvements. Essential Functions/Accountabilities APPLICATIONS MANAGEMENT Manage the configuration and operation of TWC’s systems (CRM, SIS and LMS) Upgrade systems and processes as required to enhance functionality and security Build and maintain online webforms and third-party integrations  BUSINESS PROCESS EVALUATION Evaluate business processes and assist with defining accurate and efficient best practices within the system TECHNICAL SUPPORT Serve as the primary technical liaison across departments as well as with external platform support teams Troubleshoot technical issues and respond to general support questions DATA MANAGEMENT Develop a data governance plan to strategically field requests from staff members across multiple departments Assist with organization-wide reporting and analytics Keep a pulse on the cleanliness and completeness of data DOCUMENTATION AND TRAINING Document processes and provide training to end-users Education and Experience Required Education and Experience: An equivalent combination of education, training, and experience will be considered. Bachelor’s Degree Minimum 3+ years of experience Experience with large data sets Preferred Education/Qualifications and Experience: Experience with T-SQL programming Prior experience with Campus Management tools (CampusVue, etc) Prior experience working in higher education and nonprofit environments Experience using CRMs i.e. Salesforce, LMS i.e. Schoology, StarRez. Competencies required to perform the job successfully: Customer Satisfaction Communication/Interpersonal Skills Initiative Teamwork/Collaboration Strategic Operational Thinking Change Management Knowledge, Skills and Abilities: Demonstrated ability to prioritize and multitask in a deadline-driven environment Committed to customer service and embraces a metrics-driven environment Ability to solve unexpected issues to maintain operational efficiency Able to adapt easily to working with new technologies Excellent written and oral communication skills Proven effective listening skills and strong presentation skills Able to translate complex technical issues to non-technical audiences Supervisory Responsibility: This position has no supervisory responsibilities. Equipment Used to Perform the Job which may be representative but not all inclusive of those commonly associated with this position : Standard office equipment including a facsimile machine, photocopier, and telephone system Personal Computer, job-related software and printer   Physical Abilities commonly associated with the performance of the functions of this job.  Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. The employee may frequently lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, precise hand-eye coordination, and the ability to identify and distinguish colors.  While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to stoop, kneel, crouch, and crawl. This job description is no way states or implies that these are the only duties performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.

Position: Web Development and Data Associate Location: New York City or Los Angeles preferred; other SFER sites considered Reports to: Chief Program and Initiatives Officer GENERAL SUMMARY At Students For Education Reform (SFER), we believe that collecting and using data with purpose accelerates our ability to learn, improve our practices across teams, and create greater impact. SFER is seeking a Web Development and Data Associate with experience building websites on common CRMs (E.g., NationBuilder, Salesforce, Mailchimp), analyzing data and creating clear dashboards, and contributing to an upbeat and inclusive team culture. This role will be approximately one half data systems management and training, and one half web development. The Web Development and Data Associate will use these skills and experience to grow our movement to achieve educational justice for students in communities that have historically been underserved and the target of discriminatory education policies. Students for Education Reform (SFER) develops college students into grassroots organizers who fight for educational justice in their communities. SFER is a student movement that champions educational equity for all children, regardless of race or background. WHY WORK FOR SFER? While the work is hard, we approach it with the audacity of believing that students have the power to change the education system and the humility to know it takes time and that thousands have come before us in this fight. We work with urgency, passion, and — most importantly — a lot of joy. We are looking for talented, passionate individuals to join our team and work with us to continue the fight for educational equality. This position is a fantastic opportunity for an entrepreneurial individual who’s passionate about supporting a small, scrappy nonprofit. ESSENTIAL DUTIES AND RESPONSIBILITIES Data Management and Analysis Actively manage SFER’s CRMs (NationBuilder, Salesforce, Mailchimp), ensuring that data from across the organization is captured accurately, at appropriate intervals, and reflects the information that each team needs to make informed decisions about how to work most efficiently and effectively. Create and regularly update weekly, monthly, and quarterly dashboards that reflect progress to goals and clearly present key insights or strategic questions implicated by the data. Regularly train staff and SFER members on how to navigate and leverage SFER’s CRMs and other data systems as active organizing tools (segmenting lists, recruiting for events, building websites, etc.), in addition to data storage. Develop systems for easy and efficient data input, while protecting data integrity and completeness. Make recommendations about how to use data most effectively and lead strategic data-focused projects that will enhance each team’s efficacy. Web Development This position is the on-staff front end web developer. Make regular updates and develop new pages on SFER website using HTML, CSS, and JavaScript. Lead work to substantially update and enhance website or fully redesign. POSITION QUALIFICATIONS Bachelor's degree or significant training in a relevant field required 1-4 years of experience building websites, managing web strategy, UX/UI. Advanced HTML, CSS, Javascript required Experience using volunteer management platforms or CRMS (NationBuilder, Salesforce,  etc.) required. Advanced demonstrated knowledge of how to navigate and fully leverage the features of NationBuilder preferred. Advanced skills using Excel and similar programs to manipulate data and create clear, descriptive dashboards required. Experience teaching or training others to use dynamic, digital tools to capture and use data to strengthen and expand high-impact work preferred. GENERAL QUALIFICATIONS Excellent communication and collaborative and skills, especially across teams with complimentary, but significantly different metrics for success (E.g., community organizing, development, communications) required. Excellent analytical skills and the ability to break down complex data and information into easily understood tables, reports, and narratives required. Desire to share and learn from the perspectives, knowledge, and experiences of others in order to strengthen individual and team performance required. Evidence of creating or strengthening data systems or processes in one or more functional areas of an organization highly preferred. Belief in the power of young people to influence policies and politics in their communities required. Belief that all students deserve the opportunity to receive an excellent education that affirms their unique identity required. VALUES Growth. We give and get a high volume of feedback and work relentlessly to improve. Voice. We exist to empower our members and create a powerful voice for students in the policy sphere. Tenacity. We set big goals, persist in the face of challenges, and commit to excellence. Audacity & Humility. We are willing to take risks, think big, and work hard to bring about transformational change, even while acting and listening with humility, respect, and empathy. Dignity. We commit to social justice work because we believe in the fundamental value of every child and person. Collaborative Leadership. Empowering others is the hallmark of transformational leadership. We emphasize both personal growth and shared responsibility while investing in our greatest resource: our people. COMPENSATION Salary for this position is competitive and depends on prior experience. A comprehensive benefits package is included.   COMMITMENT TO DIVERSITY   Students for Education Reform encourages individuals of all ethnic and racial backgrounds to apply for this position. We are committed to maximizing the diversity of our organization and recruiting a team that reflects our student movement.