Works with designated departments to understand business needs. Analyzes information, develops data solutions, and supports development of processes and applications to optimize user experience and impact.
Major Responsibilities:
Partners with staff to identify opportunities to leverage technology for process improvements and innovation; analyzes business needs to evaluate and recommend systems and applications and their usage.
Implements technology solutions; including training and development of appropriate procedures & standards of use, ensuring the resulting work products / applications support the business needs.
Collaborates across the organization in providing data analytics to generate insights, using internal and external information sources to enhance data-informed decision making throughout the Foundation.
Develops and manages information resources; including data augmentations and aggregation of information.
Employs project management skills, including establishing project charters and definitions, facilitating collaborations sessions, exercising communication and work plans.
Stays up-to-date on the latest process and information technology advancements to improve Foundation systems and use of data.
Updates, implements, and maintains technology related procedures.
Regularly and routinely ensures solutions meet business needs and requirements, optimizing user experience.
Other duties as assigned.
Required Skills & Abilities:
Customer-focus orientation with strong communication and organization skills.
Strong analytical and problem solving abilities.
Experience with solution development and technology assessments.
Experience with database management; proficiency with Blackbaud’s Raiser’s Edge or Salesforce a plus.
Experience in report writing and data extraction. Proficiency with Crystal Reports a plus.
Knowledgeable about data modeling and analytics; experience with Microsoft Power BI a plus.
Well-versed with Microsoft Office Suite (Excel, Word, PowerPoint).
Knowledge of project management.
Experience with process improvement projects, a plus.
Preferred Education & Experience:
3 to 5 years relevant experience in technology, consulting, or data analytics.
Bachelor’s degree.
Make-A-Wish Illinois offers full-time employees comprehensive medical and dental benefits along with excellent paid time off, a 403(b) retirement plan, life and disability insurance, and outstanding professional development opportunities.
Aug 15, 2019
Full-time
Works with designated departments to understand business needs. Analyzes information, develops data solutions, and supports development of processes and applications to optimize user experience and impact.
Major Responsibilities:
Partners with staff to identify opportunities to leverage technology for process improvements and innovation; analyzes business needs to evaluate and recommend systems and applications and their usage.
Implements technology solutions; including training and development of appropriate procedures & standards of use, ensuring the resulting work products / applications support the business needs.
Collaborates across the organization in providing data analytics to generate insights, using internal and external information sources to enhance data-informed decision making throughout the Foundation.
Develops and manages information resources; including data augmentations and aggregation of information.
Employs project management skills, including establishing project charters and definitions, facilitating collaborations sessions, exercising communication and work plans.
Stays up-to-date on the latest process and information technology advancements to improve Foundation systems and use of data.
Updates, implements, and maintains technology related procedures.
Regularly and routinely ensures solutions meet business needs and requirements, optimizing user experience.
Other duties as assigned.
Required Skills & Abilities:
Customer-focus orientation with strong communication and organization skills.
Strong analytical and problem solving abilities.
Experience with solution development and technology assessments.
Experience with database management; proficiency with Blackbaud’s Raiser’s Edge or Salesforce a plus.
Experience in report writing and data extraction. Proficiency with Crystal Reports a plus.
Knowledgeable about data modeling and analytics; experience with Microsoft Power BI a plus.
Well-versed with Microsoft Office Suite (Excel, Word, PowerPoint).
Knowledge of project management.
Experience with process improvement projects, a plus.
Preferred Education & Experience:
3 to 5 years relevant experience in technology, consulting, or data analytics.
Bachelor’s degree.
Make-A-Wish Illinois offers full-time employees comprehensive medical and dental benefits along with excellent paid time off, a 403(b) retirement plan, life and disability insurance, and outstanding professional development opportunities.
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
Aug 04, 2019
Full-time
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
Customer Engagement – Business Intelligence Internship, Spring 2020 – Orlando, FL We Are…
As a Member of Customer Engagement Platform team (CEP) you will play an important role in helping to build and maintain a trusted relationship with each Guest. Using the Guiding Principle of “Know the Guest well enough at any point in time, or place, to know what to do next”, CEP teams deliver world-class direct to consumer CRM programs for Disney Destinations.
Responsibilities :
With The Walt Disney Company (TWDC) this individual will be on the forefront of contributing to the identification and development of actionable audience-driven marketing insights, which will contribute to providing strategic recommendations to our CE audiences, messaging, planning, and activation teams. This individual may also have the opportunity to work on the development of business intelligence tools, which will contribute to our ongoing journey of transforming standard reporting into real business intelligence and actionable insights. Responsibilities include:
Assist with the development of data driven audience insights analyses and presentations
Help as needed with the socialization of the analyses and presentations to business partners and leadership
Work in a multi-project, matrix environment where networking and efficiency are critical for success
Assist as needed with the development of queries to create data sets conducive to analytical applications
Design and build of dashboards and products using business intelligence and analytic tools, such as Tableau
Basic Qualifications :
What You Bring to the Role...
Familiarity/work experience with using different data sources (e.g. audiences & marketing) to put together a cohesive stories to address specific business needs via actionable insights
Strong communication skills, written and oral/presentation
Strong problem solving and analytical skills, with focus on continuous improvement
Proven experience with data analysis and communication visualization
Proficient in the use of MS Office Suite
Familiarity/basic knowledge of SQL and data visualization tools (e.g. Tableau, etc.)
Preferred Qualifications:
Familiarity with Disney Parks and Resorts products and services
Exposure to CRM and digital brand marketing concepts
Experience with the travel industry and/or consumer data
Experience with marketing research/consumer insights oriented data
Proven experience working with data warehouses, writing queries, and building/supporting dashboards
Required Education :
Junior or higher working towards (or recently graduated with) a Bachelor or Graduate degree in Business Intelligence, Data Analytics, Marketing Research Analytics, Computer Information Systems, MIS, Business, or other related quantitative field
GPA of 3.0 or higher
Additional Information :
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from January 2020 through June 2020.
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: A limited number of housing is available for Florida based participants. Interns are able to sign up for housing once they have accepted an internship offer.
Aug 20, 2019
Internship
Customer Engagement – Business Intelligence Internship, Spring 2020 – Orlando, FL We Are…
As a Member of Customer Engagement Platform team (CEP) you will play an important role in helping to build and maintain a trusted relationship with each Guest. Using the Guiding Principle of “Know the Guest well enough at any point in time, or place, to know what to do next”, CEP teams deliver world-class direct to consumer CRM programs for Disney Destinations.
Responsibilities :
With The Walt Disney Company (TWDC) this individual will be on the forefront of contributing to the identification and development of actionable audience-driven marketing insights, which will contribute to providing strategic recommendations to our CE audiences, messaging, planning, and activation teams. This individual may also have the opportunity to work on the development of business intelligence tools, which will contribute to our ongoing journey of transforming standard reporting into real business intelligence and actionable insights. Responsibilities include:
Assist with the development of data driven audience insights analyses and presentations
Help as needed with the socialization of the analyses and presentations to business partners and leadership
Work in a multi-project, matrix environment where networking and efficiency are critical for success
Assist as needed with the development of queries to create data sets conducive to analytical applications
Design and build of dashboards and products using business intelligence and analytic tools, such as Tableau
Basic Qualifications :
What You Bring to the Role...
Familiarity/work experience with using different data sources (e.g. audiences & marketing) to put together a cohesive stories to address specific business needs via actionable insights
Strong communication skills, written and oral/presentation
Strong problem solving and analytical skills, with focus on continuous improvement
Proven experience with data analysis and communication visualization
Proficient in the use of MS Office Suite
Familiarity/basic knowledge of SQL and data visualization tools (e.g. Tableau, etc.)
Preferred Qualifications:
Familiarity with Disney Parks and Resorts products and services
Exposure to CRM and digital brand marketing concepts
Experience with the travel industry and/or consumer data
Experience with marketing research/consumer insights oriented data
Proven experience working with data warehouses, writing queries, and building/supporting dashboards
Required Education :
Junior or higher working towards (or recently graduated with) a Bachelor or Graduate degree in Business Intelligence, Data Analytics, Marketing Research Analytics, Computer Information Systems, MIS, Business, or other related quantitative field
GPA of 3.0 or higher
Additional Information :
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from January 2020 through June 2020.
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: A limited number of housing is available for Florida based participants. Interns are able to sign up for housing once they have accepted an internship offer.
Customer Engagement Data Analysis Internship, Spring 2020- Orlando, FL We Are…
As a Member of Customer Engagement Platform team (CEP) you will play an important role in helping to build and maintain a trusted relationship with each Guest. Using the Guiding Principle of “Know the Guest well enough at any point in time, or place, to know what to do next”, CEP teams deliver world-class direct to consumer CRM programs for Disney Destinations.
Responsibilities :
With The Walt Disney Company this individual will be on the forefront of technology innovation as a member of the CEP Development team focusing on capability design, implementation, and sustainment activities related to marketing data and platform projects.
Responsibilities include data and capability analysis, project requirements and platform functionality documentation, testing and quality control tasks, and issue/defect analysis and resolution. The work takes place in a multi- project, matrix environment where networking and efficiency are critical for success. Basic Qualifications :
What You Bring to the Role
Strong strategic problem solving, analytical skills with focus on continuous improvement
A curious nature and passion for understanding the ‘what’ & ‘why’
Experience with SQL and SharePoint
Familiarity work experience with writing technical documentation (data models, process flow diagrams, technical specifications/requirements)
Proven data analysis skills with a systems mindset
Ability to effectively translate data points into findings
Ability to manage multiple competing priorities
Strong verbal and written communication skills
Ability to share and develop creative ideas
Preferred Qualifications:
Familiarity with Disney Parks and Resorts Products and services
Exposure to CRM brand marketing concepts
Experience with the travel industry and/or consumer data
Proven experience working with large scale data warehouses/data marts
Required Education :
Junior or higher working towards (or recently graduated with) a degree in MIS, Business, Computer Science, Computer Information Systems, Informatics, Computer Engineering or other related quantitative field.
GPA of 3.0 or higher
Additional Information :
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from January 2020 through June 2020
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: A limited number of housing is available for Florida based participants. Interns are able to sign up for housing once they have accepted an internship offer.
Aug 20, 2019
Internship
Customer Engagement Data Analysis Internship, Spring 2020- Orlando, FL We Are…
As a Member of Customer Engagement Platform team (CEP) you will play an important role in helping to build and maintain a trusted relationship with each Guest. Using the Guiding Principle of “Know the Guest well enough at any point in time, or place, to know what to do next”, CEP teams deliver world-class direct to consumer CRM programs for Disney Destinations.
Responsibilities :
With The Walt Disney Company this individual will be on the forefront of technology innovation as a member of the CEP Development team focusing on capability design, implementation, and sustainment activities related to marketing data and platform projects.
Responsibilities include data and capability analysis, project requirements and platform functionality documentation, testing and quality control tasks, and issue/defect analysis and resolution. The work takes place in a multi- project, matrix environment where networking and efficiency are critical for success. Basic Qualifications :
What You Bring to the Role
Strong strategic problem solving, analytical skills with focus on continuous improvement
A curious nature and passion for understanding the ‘what’ & ‘why’
Experience with SQL and SharePoint
Familiarity work experience with writing technical documentation (data models, process flow diagrams, technical specifications/requirements)
Proven data analysis skills with a systems mindset
Ability to effectively translate data points into findings
Ability to manage multiple competing priorities
Strong verbal and written communication skills
Ability to share and develop creative ideas
Preferred Qualifications:
Familiarity with Disney Parks and Resorts Products and services
Exposure to CRM brand marketing concepts
Experience with the travel industry and/or consumer data
Proven experience working with large scale data warehouses/data marts
Required Education :
Junior or higher working towards (or recently graduated with) a degree in MIS, Business, Computer Science, Computer Information Systems, Informatics, Computer Engineering or other related quantitative field.
GPA of 3.0 or higher
Additional Information :
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from January 2020 through June 2020
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: A limited number of housing is available for Florida based participants. Interns are able to sign up for housing once they have accepted an internship offer.
