SEBPO is looking for a IT Manager to provide technical leadership and oversight to drive projects, enable new implementations and facilitate ongoing improvements in our technical systems. SEBPO is a trusted Business Process Outsourcing (BPO) partner specializing in Digital Advertising Operations and Creative Services, Application Development and Support, Quality Assurance and Data Solutions. Our expert service teams complement and improve the day-to-day operations of clients' in the advertising, marketing, and technology industries.  As a Technology Operations Manager, you will utilize your deep technical expertise and knowledge to troubleshoot a variety of IT issues. You’ll work closely with our VP of US Operations, as well as other internal teams, to support the technology infrastructure of the organization, lead internal IT meetings and manage system implementations. You’ll suggest alternative systems and test out new technologies to improve processes, keeping us effective and efficient. And if our clients run into a particular technology challenge, you’ll be a thought partner for our overseas delivery teams in finding the right solution. The ideal candidate is forward thinking, highly process-oriented and has previous experience in technical project management. Responsibilities Report to and serve as a technology business partner to our VP of US Operations Track IT purchases within established spending limits Create Standard Operating Procedures to better systematize our technology practices Schedule and track minutes for regular corporate IT meetings Provide first level technical support for our US Office Manage US network vendors and computer assets Track IT requests and tickets using Google Spreadsheet Oversee IT equipment and hardware purchasing for US Office Work collaboratively across teams to establish technical and process direction Manage cross departmental systems implementations and projects Gather technical requirements when required by Client Solutions Team / Transition Team Occasionally troubleshoot client technology issues, working with our overseas teams or vendors as needed You should be comfortable providing Systems Administration for: Mac Environment Microsoft User Licenses WebEx System Account Administration SSL Certificates Account Owner for Proxy Servers, Amazon, Internal Software, Chat CRM (Salesforce) and Outreach.io administration Minor Accounts including Nest Camera Accounts, GoDaddy Domain Names, SignUp Genius, Etc. 8x8 Phone Administration Other Requirements Bachelors or Masters in IT, Computer Science, Systems Administration, or a related field. Degree in another field with additional relevant work experience or certifications also accepted. 5+ years of relevant technical experience, including systems upgrades and overall technical project management Ability to coordinate and communicate across departments, including overseas teams. Prior experience in a distributed team is a bonus, but not required. Strong ability to work through complex technical problems, with an eye for process improvements Experience maintaining systems with a large number of users Experience evaluating technology purchases, negotiating user licenses, contracts Ability to work independently An extremely high consideration toward privacy, confidentiality, and professionalism, as you will handle sensitive and protected data Comfortable in an environment where a high level of responsiveness and attention to detail are critical Familiarity with Java, PHP, HTML and CRM systems a plus

School District Information The vision of the Orleans Parish School Board (OPSB) is that every student receives a high-quality education that fosters his or her individual capabilities, while ensuring that they thrive and are prepared for civic, social, and economic success. Position Summary The Assistant Director of Data Visualization & Analysis will develop data visualizations for internal and external stakeholders. The ideal candidate must possess the qualities to plan and implement work in assigned functional areas. A successful candidate will be an organized self-starter who is passionate about public service and sharing data with the public in a transparent and consumable way. The position will be based at the OPSB Central Office. Additionally, traveling to various schools in the city will be required on an infrequent basis. Some evening and weekend hours will be required. Essential Duties and Responsibilities Analytics & Tool Development Support the development of a suite of analytic tools designed using Excel, Power Query, PowerBI, and other tools. Develop new analytic tools including dashboards and front-end visualizations for a wide variety of audiences. Support end users in utilizing all developed tools. Ad-hoc analyses and visualization of system and school data as requested by internal and external stakeholders. Communication Communicate with external development team about system enhancement. Create technical documentation for new and existing system functionality.  Other Provide support, trainings, resources and enrollment engagement activities for New Orleans families and students throughout year, including weeknights, weekends and summer. Attend staff and other district meetings as necessary; and Perform other duties as required. Educational Background  Required Qualifications: Bachelor’s degree   Preferred Skills and Experience  Proficient in Microsoft Excel. Experience with Power Query, PowerBI, SQL, and front-end visualization technologies (D3.js, React.js, JQuery). Experience in web design and development (CSS). Comfort with analyzing, managing, and processing large sets of data; working knowledge of data systems and their underlying data architecture. Database management experience and an understanding of object-oriented data systems are preferred. Salesforce experience is a plus. Experience working with APIs/JSON is a plus.                                                                                                    Work Environment Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.)  part of the work day; Required to exert physical effort in handling objects more than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is an office/school setting; traveling to various schools in the city will be required on an infrequent basis. Reporting Structure: The Assistant Director of Data Visualization & Analysis will report to the Senior Enrollment Systems Administrator.   Direct Reports: N/A FLSA Information: This is a full-time, exempt position. Salary: OPSB Salary Schedule 08: Assistant Director ($70,000 - $95,000). EEOC Statement: The Orleans Parish School Board is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Performance Evaluation The employee will be evaluated based on the above position using either two methods: via COMPASS or an OPSB evaluating instrument. If the employee holds an Educational Leadership certification, he/she will be evaluated via COMPASS to ensure renewal of certification.