Workforce Management focusing on all aspects of labor management, ensuring that operations are sufficiently staffed to deliver the company’s Guest service standards. Responsibilities of this area include forecasting, workload, headcount planning, scheduling, deployment, pay and reporting. The goal of the team is to excel at exceeding expectations of our Walt Disney World Cast who request support through a Call Center environment, receiving ~54k phone calls and ~85k emails/portal requests each year. Responsibilities Providing support for the management of 30+ processes necessary to adequately support the Labor Attendance and Time Team components of the Labor Service Center and 90+ audits to correct various system defects and ensure compliance with policy, contracts, and law Interacting with various department Cast and Leaders to develop process improvements for this operation Assisting with testing new enhancements to systems prior to implementation to ensure proper functionality Assisting with developing and maintaining system and process documentation Partnering with appropriate Employee Relations, Labor Relations, Human Resource, Finance, Compensation, DWSS Payroll, Global HR Ops and Information Technology teams as required Basic Qualifications Proficient in Microsoft Office Applications Experience with databases and spreadsheets (Ex. Microsoft SQL Server 2012 or later, Access, Excel) Either: Analytical skills with the ability to analyze data and translate for clients OR Web Development skills with the ability to write HTML,CSS, and JavaScript Ability to work independently and in a team environment, while handling multiple tasks and confidential information with strong communication skills Preferred Qualifications Experience with Walt Disney World Labor Systems such as CDS, Cast Link, Extra Hours Hotline and Workbrain Experience in web application frameworks including ASP.NET, Vue.js, Angular, Django, or Zend Framework Experience with object-oriented or interpreted languages such as C#, Java, and Python Proficiency in SAP and Service Center Disney College Program Alumni Required Education Currently enrolled as a Junior, or Senior in a four-year Industrial Engineering, Computer Science, Management Information Systems, Information Technology, Computer Engineering or related program Internship Eligibility Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship Not have already completed two consecutive (spring/fall) College or Professional Internship Programs Must be at least 18 years of age Must possess unrestricted work authorization Must possess a valid US driver’s license Must provide full work availability. The approximate dates of this internship are January to June 2019 Must provide own transportation to/from work Must provide a valid current U.S. driver's license Current Active Disney Cast Members must meet Professional Internship transfer guidelines (for Walt Disney World Cast Members this is no more than four points and one reprimand in the last six months; for Disneyland Cast Members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months About Parks, Experiences and Consumer Products The Parks, Experiences and Consumer Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform. About The Walt Disney Company The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Parks, Experiences and Consumer Products. Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

WE'RE ALL ABOUT GIVING BACK — TO OUR MEMBERS, COMMUNITY, AND EMPLOYEES. Supporting the goals of our employees as well as our neighbors and outreach partners At GTE Financial , you'll enjoy much more than a career. You'll experience something truly unique: a friendly, committed community of employees who are dedicated to your success—and to the advancement of the businesses, neighbors, friends, and outreach partners that give our work meaning. Established as a not-for-profit cooperative and a federal credit union in 1935, we are one of the region's largest locally owned and operated financial institutions. We care deeply about your well-being, and that of the people we serve. You'll see that commitment in: Exceptional compensation: Competitive base and incentive pay Eligibility for annual bonus based on performance An outstanding benefits package: Medical Dental Vision Flexible spending account Additional insurance Employee assistance program 401 (k) company match at 4% Corporate wellness programs Wellness Time Off Wellness Reimbursement Program Rewards and recognition efforts: Service awards for various milestones Employee recognition program Work/life balance: Full and part-time employees accrue PTO each pay period 10 paid holidays annually 1 day of paid Volunteer Time Off to support charities and service organizations Workplace accolades we have earned: Tampa Bay Times list of Tampa Bay's Top Workplaces: An award based on feedback from our employees The career-development programs we offer: GTE University featuring internal training programs Leadership development programs Generous tuition reimbursement Our philanthropic efforts throughout the communities we serve: Corporate charitable efforts Monthly charities Holiday charities GTE Cares Program GTE Foundation Community involvement As you can see, our dedication to people is truly outstanding. Yet we also appreciate the value of state-of-the-art technology, which is why we're ahead of the curve when it comes to implementing such importance convenience features as online banking. For the benefit of our members, we have replaced tellers with automations that save them time, money, and effort. If you're seeking the ideal spot to build a lasting, satisfying career, start in the one place with the strongest sense of community — in every sense of the word: GTE Financial. About GTE Financial Responsible for more than $1.7 billion in assets, GTE Financial is committed to being the preferred employer in Tampa Bay. Founded in 1935 during the Great Depression, GTE Federal Credit Union, now known as GTE Financial, is one of the largest locally owned and operated financial institutions in the area. As a team of more than 500 employees, we are a non-profit financial cooperative. We refer to our customers as member-owners, because each has an ownership stake in our success. At GTE Financial, the money we earn is returned to our shareholders—our members—in the form of higher dividends, lower rates, and new products and services. Established as a cornerstone of the community, we believe in giving back through community outreach, and looking forward with the very latest in technological advancements. Position Summary The BSA, Share Point (SharePoint Administrator) manages the daily operations of the SharePoint environment. This role is responsible for planning and implementing updates and enhancements to the SharePoint environment. In addition, the BSA, SharePoint works with department leaders to design and construct department sites that improve communication and access to information. The BSA, SharePoint collaborates on the design and implementation of educational materials to teach GTE employees how to use SharePoint to improve their day to day activities. The BSA, SharePoint builds workflows and scripts to automate business processes to improve consistency and efficiency. Essential Duties and Responsibilities Work with internal partners to create SharePoint workflows that improve efficiency Provide training and lead workshops to demonstrate and teach employees how to use SharePoint features and functionality Review and refine the Search features in SharePoint to ensure employees quickly find the information they need when utilizing SharePoint's search Consult on SharePoint customization projects and integrating data from outside sources Develop a process for monitoring and reviewing the usage of SharePoint sites Drive adoption and utilization of SharePoint throughout GTE Financial Develops and maintains relationships with industry peers, groups and organizations to keep abreast of regulatory, business and technology changes and industry trends to ensure compliance and timely implementation of new best practices and technologies Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies Other Job Functions: Perform additional duties as assigned. Abides by all policies, procedures, and protocols set forth in the departmental, GTE Financial employee, operational and administrative policy manuals. Maintain, implement, and lead business continuity and disaster recovery strategies and solutions for department. Ability to modify and adapt existing processes, procedures, workflows and technology to meet productivity goals. Knowledge Skills and Abilities Required Experience administering an on-premise SharePoint farm, experience migrating to O365 SharePoint or a hybrid environment is a plus Experience using InfoPath and SharePoint Designer to customize SharePoint content Excellent verbal, analytical, organizational, writing and presentation skills Ability to identify business challenges and translate them into opportunities for growth and improvement Self-directed with strong time management and prioritization skills Ability to articulate points of view and ideas that are in the best interest of the Credit Union and/or members High sense of urgency Excellent interpersonal skills Great ability to cultivate and foster relationships throughout the organization to advance the organization's goal of achieving a collaborative and cross-functional work environment Technical Skills Required HTML/JavaScript/CSS SharePoint Central Admin PowerShell IIS SQL Oracle C#/.Net Team Foundation Server Education/Experience Requirements Undergraduate degree in Business Management or related field; may be waived with equivalent experience. Minimum 2 years' experience administering and customizing a SharePoint environment. We do not provide Visa Sponsorship As a proud Equal Opportunity Employer, GTE Financial welcomes and encourages diversity as a vital part of our business strategy.