In this role, you will translate the needs of our cross-functional stakeholders into user-facing applications and lead the development of AI-driven applications, including conversational interfaces, chatbots, text summarizers, and recommendation engines, tailored to the needs of our community. Partnering with Product Managers, Machine Learning Engineers, Data Scientists, and Cloud Platform Engineers, you will build production-ready AI solutions that drive personalized engagement, expand educational reach, and support new learning models. Your contributions will reinforce HBS’s leadership in education and business by shaping the future of AI-driven learning experiences. Responsibilities Include: Design and develop the architecture and infrastructure for GenAI products, including search interfaces, chatbots, and text summarizers, ensuring optimized performance that meets specific product goals. Collaborate closely with product management and engineering leads to...

What you'll do... Collaborates with stakeholders to obtain market research and data. Reviews key performance indicators and builds action plans to improve performance. Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps. Develops and implements solutions to improve program and process metrics . Leads process improvement projects and utilizes data to provide insights. Understands and participates in all end-to-end aspects of store fulfillment (for example, picking, staging, dispensing, delivering customer/member orders through all channels). Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs. Develops and communicates business plans and priorities. Removes barriers and obstacles that impact performance or associate, customer, and driver experiences. Provides resources, identifies performance standards, measures progress, and adjusts...