During its 120-year history, Harris has transformed communications and information technology. Harris is a proven leader in tactical communications, geospatial systems and services, air traffic management, environmental solutions, avionics and electronic warfare, and space and intelligence. From ocean to orbit and everywhere in between, we provide mission-critical solutions to connect, inform and protect the world.
On the Harris team, your job is to secure the world. We don't work here just for the advanced technology and equipment: we work here because we know what - and who - we're protecting! From families to the intelligence community, and from our climate to our men and women in uniform - we're making the world a safer place!
Harris Corporation Space and Intelligence Systems has an opening for a Sr. Systems Engineer to join our team of qualified, diverse individuals. This position will be located in Dahlgren, Virginia . The individual will work in a fast-paced environment with high expectations, significantly diverse assignments, and a collaborative team setting
Essential Functions:
Knowledgeable in Information and Computer Systems, working knowledge of converged infrastructure and related technologies such as VMware, Networking, and Storage solutions.
Working knowledge of RMF and cybersecurity requirements.
Proven ability to lead efforts to field changes to production systems to a schedule.
Address and detect issues that impact projects and implement/develop courses of action (COAs) to mitigate or alleviate the impact to projects
Prepare and brief technical presentations at informal and formal meetings
Write technical white papers, memorandums and reports
Contribute to the development of new principles and concepts to enhance mission operations
Perform DoD compatible system engineering lifecycle processes
Support critical operations during standard and non-standard working hours
Support the project management team by performing technical planning, including cost, risk and supportability and effectiveness analyses for total systems following a defined system design lifecycle process (concept, design, fabrication, test, installation, operation, maintenance and disposal)
Develop and execute risk mitigation plans and management of risks on projects
Act as a liaison to internal and external stakeholders
Ability to travel up to 25%
Basic Qualifications:
Bachelor’s Degree in a Science, Technology, Engineering or Mathematics discipline from an accredited university and 6+ year of systems engineering experience OR
Master’s Degree in a Science, Technology, Engineering or Mathematics discipline and 4+ years of systems engineering experience OR
14+ years of systems engineering experience in lieu of a degree
An active DoD Top Secret security clearance Required
Preferred Qualifications:
Experience with requirements analysis and systems design within projects
Experience with Red Hat Linux and Windows system administration
Experience writing specifications, design, ConOps, and Interface Control Documents
Experience with C2 weapon systems and operations
The applicant should also have strong problem solving and analytical skills
Communication and excellent presentation skills
Previous experience supporting DoD/government customers
Ability to write subsystem specification and requirements
Hardware/software requirement verification/system validation experience
Leadership experience with medium and small project implementations
Experience working directly with customers onsite at their facility
Leadership experience with medium and small project implementations
Flexibility to travel for customer purposes
Demonstrated ability to work in a dynamic, fast paced, team oriented environment
Demonstrated self-starter - efficient in achieving goals and proactive in pursuing subsequent tasks
Proven team leadership skills, providing the technical voice for a project, program, or pursuit
5+ years experience in the SSA or Space C2 community
The ability to obtain and maintain program access
Excellent 2-way communication skills (upward and downward)
This position requires the candidate to already possess an active DoD Top Secret security clearance and to maintain the clearance.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Candidates will support Environment, Health and Safety by fulfilling the Harris EHS Policy, complying with Harris EHS programs and applicable regulations, and striving for continual EHS improvement.
Dec 04, 2018
Full-time
During its 120-year history, Harris has transformed communications and information technology. Harris is a proven leader in tactical communications, geospatial systems and services, air traffic management, environmental solutions, avionics and electronic warfare, and space and intelligence. From ocean to orbit and everywhere in between, we provide mission-critical solutions to connect, inform and protect the world.
On the Harris team, your job is to secure the world. We don't work here just for the advanced technology and equipment: we work here because we know what - and who - we're protecting! From families to the intelligence community, and from our climate to our men and women in uniform - we're making the world a safer place!
Harris Corporation Space and Intelligence Systems has an opening for a Sr. Systems Engineer to join our team of qualified, diverse individuals. This position will be located in Dahlgren, Virginia . The individual will work in a fast-paced environment with high expectations, significantly diverse assignments, and a collaborative team setting
Essential Functions:
Knowledgeable in Information and Computer Systems, working knowledge of converged infrastructure and related technologies such as VMware, Networking, and Storage solutions.
Working knowledge of RMF and cybersecurity requirements.
Proven ability to lead efforts to field changes to production systems to a schedule.
Address and detect issues that impact projects and implement/develop courses of action (COAs) to mitigate or alleviate the impact to projects
Prepare and brief technical presentations at informal and formal meetings
Write technical white papers, memorandums and reports
Contribute to the development of new principles and concepts to enhance mission operations
Perform DoD compatible system engineering lifecycle processes
Support critical operations during standard and non-standard working hours
Support the project management team by performing technical planning, including cost, risk and supportability and effectiveness analyses for total systems following a defined system design lifecycle process (concept, design, fabrication, test, installation, operation, maintenance and disposal)
Develop and execute risk mitigation plans and management of risks on projects
Act as a liaison to internal and external stakeholders
Ability to travel up to 25%
Basic Qualifications:
Bachelor’s Degree in a Science, Technology, Engineering or Mathematics discipline from an accredited university and 6+ year of systems engineering experience OR
Master’s Degree in a Science, Technology, Engineering or Mathematics discipline and 4+ years of systems engineering experience OR
14+ years of systems engineering experience in lieu of a degree
An active DoD Top Secret security clearance Required
Preferred Qualifications:
Experience with requirements analysis and systems design within projects
Experience with Red Hat Linux and Windows system administration
Experience writing specifications, design, ConOps, and Interface Control Documents
Experience with C2 weapon systems and operations
The applicant should also have strong problem solving and analytical skills
Communication and excellent presentation skills
Previous experience supporting DoD/government customers
Ability to write subsystem specification and requirements
Hardware/software requirement verification/system validation experience
Leadership experience with medium and small project implementations
Experience working directly with customers onsite at their facility
Leadership experience with medium and small project implementations
Flexibility to travel for customer purposes
Demonstrated ability to work in a dynamic, fast paced, team oriented environment
Demonstrated self-starter - efficient in achieving goals and proactive in pursuing subsequent tasks
Proven team leadership skills, providing the technical voice for a project, program, or pursuit
5+ years experience in the SSA or Space C2 community
The ability to obtain and maintain program access
Excellent 2-way communication skills (upward and downward)
This position requires the candidate to already possess an active DoD Top Secret security clearance and to maintain the clearance.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Candidates will support Environment, Health and Safety by fulfilling the Harris EHS Policy, complying with Harris EHS programs and applicable regulations, and striving for continual EHS improvement.
California State University, Northridge
Northridge, Los Angeles, CA, USA
Instructional Designer (JID 7812) Info Tech Consultant Information Technology (IT) Full-Time / $4372 - $6700/mo.
CSUN's Commitment to You
CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.
About the University
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.
Major Duties
Under general supervision, the Instructional Designer works collaboratively with the academic technology support staff.
The incumbent serves as an innovative resource and provides direct support to faculty in their efforts to create and maintain curriculum components to be delivered within an online environment; provides expertise and knowledge on various pedagogical approaches to support the electronic delivery of curriculum; assists faculty in the use of technology to improve teaching and learning in the classroom and online, including the redesign of courses for hybrid and online delivery; assists faculty in the identification and classification of learning content and supports the appropriate use of learning content repositories; provides training on various technologies and techniques to faculty to ensure the electronic-based curriculum meets their pedagogical goals, and is accessible and consistent with prevailing standards – such standards include, but not limited to pedagogical design, web design, and accessibility; works collaboratively with other units on campus to organize and manage key training sessions and events; and performs other duties as assigned.
Qualifications
Equivalent to graduation from an accredited four-year college or university with a Bachelor's degree in instructional design, instructional technology or relevant field.
Advanced degree strongly desired.
Relevant experience can be substituted for a degree in one of the relevant fields.
Three years' experience assisting instructors in designing online learning experiences and in the use of learning management systems and related applications.
Experience in a higher education environment strongly preferred.
Knowledge, Skills, & Abilities
Thorough knowledge of a variety of software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
Functional knowledge of: student response systems, lecture capture systems, video editing systems, Canvas, Zoom, Camtasia, Adobe Creative Suite, Microsoft Office Suite.
Ability and specialized skills to: apply and assess user needs; identify, analyze and address user problems; analyze problems and propose effective solution; understand functional and procedural requirements and develop alternative solutions; relate system solutions to departmental management and staff; communicate effectively both orally and in writing; make presentations; conduct meetings; develop and/or provide user training; and establish and maintain cooperative working relationships with students, faculty, staff, and administration.
Pay, Benefits, & Work Schedule
The university offers an excellent benefits package.
The salary range for this classification is: $4372 - $10,478 per month.
The anticipated HIRING RANGE: $4372- $6700, dependent upon qualifications and experience.
HOURS: Full Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday.
REG: This is a Regular position with a one-year probationary period.
General Information
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
How to Apply
Candidates should apply by completing the CSUN on-line application. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.
OPEN UNTIL FILLED.
In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University.
For more detailed information on the application and hiring process, please visit the link below:
csun.edu/careers
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at ext. 2101.
PI105818157
Nov 27, 2018
Full-time
Instructional Designer (JID 7812) Info Tech Consultant Information Technology (IT) Full-Time / $4372 - $6700/mo.
CSUN's Commitment to You
CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.
About the University
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.
Major Duties
Under general supervision, the Instructional Designer works collaboratively with the academic technology support staff.
The incumbent serves as an innovative resource and provides direct support to faculty in their efforts to create and maintain curriculum components to be delivered within an online environment; provides expertise and knowledge on various pedagogical approaches to support the electronic delivery of curriculum; assists faculty in the use of technology to improve teaching and learning in the classroom and online, including the redesign of courses for hybrid and online delivery; assists faculty in the identification and classification of learning content and supports the appropriate use of learning content repositories; provides training on various technologies and techniques to faculty to ensure the electronic-based curriculum meets their pedagogical goals, and is accessible and consistent with prevailing standards – such standards include, but not limited to pedagogical design, web design, and accessibility; works collaboratively with other units on campus to organize and manage key training sessions and events; and performs other duties as assigned.
Qualifications
Equivalent to graduation from an accredited four-year college or university with a Bachelor's degree in instructional design, instructional technology or relevant field.
Advanced degree strongly desired.
Relevant experience can be substituted for a degree in one of the relevant fields.
Three years' experience assisting instructors in designing online learning experiences and in the use of learning management systems and related applications.
Experience in a higher education environment strongly preferred.
Knowledge, Skills, & Abilities
Thorough knowledge of a variety of software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
Functional knowledge of: student response systems, lecture capture systems, video editing systems, Canvas, Zoom, Camtasia, Adobe Creative Suite, Microsoft Office Suite.
Ability and specialized skills to: apply and assess user needs; identify, analyze and address user problems; analyze problems and propose effective solution; understand functional and procedural requirements and develop alternative solutions; relate system solutions to departmental management and staff; communicate effectively both orally and in writing; make presentations; conduct meetings; develop and/or provide user training; and establish and maintain cooperative working relationships with students, faculty, staff, and administration.
Pay, Benefits, & Work Schedule
The university offers an excellent benefits package.
The salary range for this classification is: $4372 - $10,478 per month.
The anticipated HIRING RANGE: $4372- $6700, dependent upon qualifications and experience.
HOURS: Full Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday.
REG: This is a Regular position with a one-year probationary period.
General Information
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
How to Apply
Candidates should apply by completing the CSUN on-line application. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.
OPEN UNTIL FILLED.
In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University.
For more detailed information on the application and hiring process, please visit the link below:
csun.edu/careers
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at ext. 2101.
PI105818157
The Transformational Change Consultant will drive and support the business change activities required to underpin Shell’s IT simplification agenda. Shell is focused on aligning and simplifying IT systems to increase customer satisfaction and business value which will drive significant and ongoing change in all parts of the business, supporting the business’ growth agenda. Shell is building an in-house IT Transformational Change Capability that will partner closely with each area of the business to drive and embed IT change. This role will be reporting the Transformational Change Manager, will reside within the Group CIO function. The role is delivery focused and will lead IT-driven business change in a program or project environment.
The primary purpose of the role is to:
Engage with senior business and IT leaders and executives to drive the change agenda
Lead or be a team member on one or multiple change programs, with oversight or leadership from a Transformational Change Manager (depending on project scale and complexity)
Deploy measurable change management interventions and wider transformational change initiatives, usually in an Agile context
Advise, coach, manage and mentor more junior change managers often via matrix leadership to build the capability
Support the Transformational Change Managers to build the practice and drive improved ways of working
Operate, with support where needed across change management, communications
Work closely and collaboratively with other related departments, OD/OE, Internal Communications, Learning and Continuous Improvement, within Shell to deliver a comprehensive service to the business using agreed methodology
Equip the business with the skills to better manage and sustain change
Accountabilities
Work on projects to:
Build or help build change management and integrated transformational change plans and manage delivery against these
Build and manage change management deliverables and activities to a business-ready standard
Ensure that the appropriate change management tools and methods are applied to IT projects
Partner with other parts of the organization (IC, OD, Learning) to deliver high quality change management interventions
Work with colleagues to build the Transformational Change capability
Develop agile mindsets and behaviors
As a member of the IT Transformational Change practice, create an environment where members feel motivated, engaged, connected, able to perform to high levels and to grow and develop in their roles. This may include Line Manager responsibility.
Work to develop the Transformational Change practice and facilitate knowledge sharing and capturing of good practice, and work to build and retain knowledge of external best practice
Member for the Transformational Change practice
Reports to Transformational Change Manager
Individual delivery of high impact change management strategies
Liaises regularly with internal and external partner organizations, for the provision of consulting services
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's degree
Minimum eight (8) years’ experience
Good knowledge of leading and managing technology-led change and technology adoption
Expertise in change management methods and their application
Understanding of Agile and its impact on the management of change
Proven track record of building strong stakeholder relationships at different organizational levels
Able to conduct detail change impact assessments and work with the business to drive action plans
Able to produce business-facing deliverables and activities to drive and sustain change
Resilient and able to manage challenge and resistance
Results/outcomes oriented, business value focused
Confident and able to work in high-ambiguity work environment
Excellent oral and written presentation skills
Oct 24, 2018
Full-time
The Transformational Change Consultant will drive and support the business change activities required to underpin Shell’s IT simplification agenda. Shell is focused on aligning and simplifying IT systems to increase customer satisfaction and business value which will drive significant and ongoing change in all parts of the business, supporting the business’ growth agenda. Shell is building an in-house IT Transformational Change Capability that will partner closely with each area of the business to drive and embed IT change. This role will be reporting the Transformational Change Manager, will reside within the Group CIO function. The role is delivery focused and will lead IT-driven business change in a program or project environment.
The primary purpose of the role is to:
Engage with senior business and IT leaders and executives to drive the change agenda
Lead or be a team member on one or multiple change programs, with oversight or leadership from a Transformational Change Manager (depending on project scale and complexity)
Deploy measurable change management interventions and wider transformational change initiatives, usually in an Agile context
Advise, coach, manage and mentor more junior change managers often via matrix leadership to build the capability
Support the Transformational Change Managers to build the practice and drive improved ways of working
Operate, with support where needed across change management, communications
Work closely and collaboratively with other related departments, OD/OE, Internal Communications, Learning and Continuous Improvement, within Shell to deliver a comprehensive service to the business using agreed methodology
Equip the business with the skills to better manage and sustain change
Accountabilities
Work on projects to:
Build or help build change management and integrated transformational change plans and manage delivery against these
Build and manage change management deliverables and activities to a business-ready standard
Ensure that the appropriate change management tools and methods are applied to IT projects
Partner with other parts of the organization (IC, OD, Learning) to deliver high quality change management interventions
Work with colleagues to build the Transformational Change capability
Develop agile mindsets and behaviors
As a member of the IT Transformational Change practice, create an environment where members feel motivated, engaged, connected, able to perform to high levels and to grow and develop in their roles. This may include Line Manager responsibility.
Work to develop the Transformational Change practice and facilitate knowledge sharing and capturing of good practice, and work to build and retain knowledge of external best practice
Member for the Transformational Change practice
Reports to Transformational Change Manager
Individual delivery of high impact change management strategies
Liaises regularly with internal and external partner organizations, for the provision of consulting services
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's degree
Minimum eight (8) years’ experience
Good knowledge of leading and managing technology-led change and technology adoption
Expertise in change management methods and their application
Understanding of Agile and its impact on the management of change
Proven track record of building strong stakeholder relationships at different organizational levels
Able to conduct detail change impact assessments and work with the business to drive action plans
Able to produce business-facing deliverables and activities to drive and sustain change
Resilient and able to manage challenge and resistance
Results/outcomes oriented, business value focused
Confident and able to work in high-ambiguity work environment
Excellent oral and written presentation skills
The GIS (Geographic Information Systems) Services Engineer is end-to-end responsible for the operations of the technical landscapes and the delivery of the day-to-day application services according to the agreed Service Level Agreements. They are the day-to-day service integrator (end-to-end) to ensure applications landscapes remain compliant. The GIS Engineer drives incident/problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers. They ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection. The GIS Engineer assists with supportability and transition activities of enhancements and project solutions. This includes analyzing and understanding business functional and non-functional requirements for supportability impact, as well as assessing implications of landscape changes and reviewing for enhancement and continuous improvement opportunities. They also build knowledge of relevant information risks and regulatory requirements. This position supports the sub-surface and wells applications with their global technical infrastructure used by Shell’s Exploration and Production Technical Professionals to strengthen Shell’s position as a leading energy company by providing oil and gas and low-carbon energy as the world’s energy system changes. Offering highly technical opportunities working with a mix of vendor and Shell proprietary technologies supported by dedicated teams with staff in Netherlands, US, India and Malaysia providing back end operational support, service improvements and technical project lead related activities.
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Minimum 4-year degree in computer science, data science, or other closely related field from a recognized University or Institution.
Minimum one (1+) years of IT experience in a corporate setting.
Proven IT Infrastructure skills covering Windows Server and/or Linux administration.
Oracle on Linux and/or SQL Server on Windows
Experience with middleware administration and configuration (Web applications on IIS, Tomcat, Active Directory, Kerberos KDC, DNS)
Experience with Python scripting (optional PowerShell)
Strong collaboration and engagement skills using both spoken and written English which are customer focused with pro-active end-to-end responsivity attitude while able to work with various specialized multinational support teams and suppliers to bring complex requests or problems to timely resolution; Requires strong willingness to learn, improve and share knowledge
In-depth analytical and troubleshooting skills on a variety of platforms with the ability to clearly identify various components of the services and reported issues.
Oct 24, 2018
Full-time
The GIS (Geographic Information Systems) Services Engineer is end-to-end responsible for the operations of the technical landscapes and the delivery of the day-to-day application services according to the agreed Service Level Agreements. They are the day-to-day service integrator (end-to-end) to ensure applications landscapes remain compliant. The GIS Engineer drives incident/problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers. They ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection. The GIS Engineer assists with supportability and transition activities of enhancements and project solutions. This includes analyzing and understanding business functional and non-functional requirements for supportability impact, as well as assessing implications of landscape changes and reviewing for enhancement and continuous improvement opportunities. They also build knowledge of relevant information risks and regulatory requirements. This position supports the sub-surface and wells applications with their global technical infrastructure used by Shell’s Exploration and Production Technical Professionals to strengthen Shell’s position as a leading energy company by providing oil and gas and low-carbon energy as the world’s energy system changes. Offering highly technical opportunities working with a mix of vendor and Shell proprietary technologies supported by dedicated teams with staff in Netherlands, US, India and Malaysia providing back end operational support, service improvements and technical project lead related activities.
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Minimum 4-year degree in computer science, data science, or other closely related field from a recognized University or Institution.
Minimum one (1+) years of IT experience in a corporate setting.
Proven IT Infrastructure skills covering Windows Server and/or Linux administration.
Oracle on Linux and/or SQL Server on Windows
Experience with middleware administration and configuration (Web applications on IIS, Tomcat, Active Directory, Kerberos KDC, DNS)
Experience with Python scripting (optional PowerShell)
Strong collaboration and engagement skills using both spoken and written English which are customer focused with pro-active end-to-end responsivity attitude while able to work with various specialized multinational support teams and suppliers to bring complex requests or problems to timely resolution; Requires strong willingness to learn, improve and share knowledge
In-depth analytical and troubleshooting skills on a variety of platforms with the ability to clearly identify various components of the services and reported issues.
The Systems Engineer GeoSigns is end-to-end responsible for the operations of the landscapes and the delivery of the day-to-day application services according to the agreed Service Levels and/or Operate Level Agreements. They are the day-to-day service integrator (end-to-end) to ensure applications landscapes remain compliant. The Systems Engineer drives Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers. They ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection. The Systems Engineer assists with supportability and transition activities of enhancements and project solutions. This includes analyzing and understanding business functional and non-functional requirements for supportability impact, as well as assessing implications of landscape changes and reviewing for enhancement and continuous improvement opportunities. They also build knowledge of relevant information risks and regulatory requirements.
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Minimum 4-year degree in computer science, data science, or other closely related field from a recognized University or Institution.
Minimum one (1+) years of IT experience in a corporate setting.
Proven IT Infrastructure skills covering Windows Server and/or Linux administration.
Oracle on Linux and/or SQL Server on Windows
Experience with middleware administration and configuration (Web applications on IIS, Tomcat, Active Directory, Kerberos KDC, DNS)
Experience with Python scripting (optional PowerShell)
Strong collaboration and engagement skills using both spoken and written English which are customer focused with pro-active end-to-end responsivity attitude while able to work with various specialized multinational support teams and suppliers to bring complex requests or problems to timely resolution; Requires strong willingness to learn, improve and share knowledge
In-depth analytical and troubleshooting skills on a variety of platforms with the ability to clearly identify various components of the services and reported issues.
Oct 24, 2018
Full-time
The Systems Engineer GeoSigns is end-to-end responsible for the operations of the landscapes and the delivery of the day-to-day application services according to the agreed Service Levels and/or Operate Level Agreements. They are the day-to-day service integrator (end-to-end) to ensure applications landscapes remain compliant. The Systems Engineer drives Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers. They ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection. The Systems Engineer assists with supportability and transition activities of enhancements and project solutions. This includes analyzing and understanding business functional and non-functional requirements for supportability impact, as well as assessing implications of landscape changes and reviewing for enhancement and continuous improvement opportunities. They also build knowledge of relevant information risks and regulatory requirements.
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Minimum 4-year degree in computer science, data science, or other closely related field from a recognized University or Institution.
Minimum one (1+) years of IT experience in a corporate setting.
Proven IT Infrastructure skills covering Windows Server and/or Linux administration.
Oracle on Linux and/or SQL Server on Windows
Experience with middleware administration and configuration (Web applications on IIS, Tomcat, Active Directory, Kerberos KDC, DNS)
Experience with Python scripting (optional PowerShell)
Strong collaboration and engagement skills using both spoken and written English which are customer focused with pro-active end-to-end responsivity attitude while able to work with various specialized multinational support teams and suppliers to bring complex requests or problems to timely resolution; Requires strong willingness to learn, improve and share knowledge
In-depth analytical and troubleshooting skills on a variety of platforms with the ability to clearly identify various components of the services and reported issues.
As businesses leverage digitalization opportunities, their cyber-attack surface structurally increases, which can lead to business disruptions, data breaches and brand damage. High profile industry incidents show that these risks are real, and this has turned cyber resilience into a topic for Boards. Cyber attacks can cause damage to reputations, destruction of assets and loss of information. Shell is taking action to detect and respond to the continuous flow of these types of attacks. As part of the Information Risk Management function, the CyberDefence capability has specific focus on identifying cyber threats, discovery of IT vulnerabilities, monitoring for cyber intrusions and response to security incidents.
As part of the CyberDefence capability the Threat and Analytics team in CyberDefence has two main areas of focus:
To ensure we understand the internal and external threat landscape, what threats to focus on and how these can be identified within Shell.
To find unknown cyber security threats active within Shell and weaknesses in our security controls by applying data analysis techniques to large, diverse sets of internal and external data.
Our Data Analysis team searches through large, diverse sets of internal and external data to detect any unknown cyber security threats that are active within Shell and weaknesses in our security controls. You will regularly come up with new hypotheses on how adversaries may be attacking us and will prove out your hypotheses based on Shell event data. Furthermore, you will use statistical and machine learning techniques to identify outliers that will be further investigated. Once the unknown becomes known, you will ensure that we automate our detection and hand it over to our 24x7 Monitoring team. The Data Analysis team is paramount to ensure we continuously improve our detection capabilities and keep track of the ever increasing threat landscape.
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's Degree
Minimum of eight (8+) years IT security experience with deep knowledge and experience of advance analysis (e.g. malware analysis, forensic investigations, packet level analysis, indication of compromise, etc)
Experience with Splunk Search Processing Language (SPL) to perform machine learning analytics on data
Understanding of attack activities - scans, man in the middle, sniffing, (D)DoS, phishing, and abnormal activities such as worms, Trojans, viruses, privilege escalations, etc.
Experience working in a complex global environment with common security device functions and countering a variety of attack vectors.
Ability to use various security technologies for topics such as packet analysis, intrusion detection (including signature development), exploitation of vulnerabilities, searches in event data using Splunk, etc
Knowledge of common operating systems and network device functions
Has excellent analytical skills and appreciates a technical challenge.
Has a good technical understanding of and experience with IT networks, infrastructure and applications.
Has a passion for IT technology and is able to share that with other members of the team.
Has good written and verbal communication skills and provides well-informed advice.
Produces high quality deliverables in terms of both content and presentation. Examples of deliverables include: reports, presentations and reasoned arguments.
Carries out assignments and projects, alone or as part of a team, applying knowledge, skills, and experience.
Demonstrates an understanding of the issues of interest to Shell and proposes viable solutions within the scope of own expertise, taking into account the needs of those affected.
Maintains knowledge and experience of current practice within own area of expertise and is aware of current developments within own area of expertise.
Develops and maintains knowledge of Cyber security and maintains an awareness of current developments.
Promotes transfer of knowledge and awareness of information security to those in related areas.
Is comfortable working virtually.
Creative mind-set and proven ability to think as a hacker and to translate this into threat scenario’s and use cases (evidence based analytical ability and attention to detail)
Broad experience in technical IT security topics and hold certifications like: Offensive Security Certified Professional (OSCP), GIAC Certified Forensic Analyst (GCFA), GIAC Certified Reverse Engineering Malware (GREM), GIAC Certified Forensic Examiner (GCFE), GIAC Certified Intrusion Analyst (GCIA), CISSP; Broad understanding of all stages of Information Risk Management
Experience with Data Science, developing machine learning algorithms and Big Data architectures / technology is a pre.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group: executives, managers, and subject matter experts
Effective and persuasive in both written and oral communication in English; strong interpersonal skills, with the ability to network across boundaries
Oct 24, 2018
Full-time
As businesses leverage digitalization opportunities, their cyber-attack surface structurally increases, which can lead to business disruptions, data breaches and brand damage. High profile industry incidents show that these risks are real, and this has turned cyber resilience into a topic for Boards. Cyber attacks can cause damage to reputations, destruction of assets and loss of information. Shell is taking action to detect and respond to the continuous flow of these types of attacks. As part of the Information Risk Management function, the CyberDefence capability has specific focus on identifying cyber threats, discovery of IT vulnerabilities, monitoring for cyber intrusions and response to security incidents.
As part of the CyberDefence capability the Threat and Analytics team in CyberDefence has two main areas of focus:
To ensure we understand the internal and external threat landscape, what threats to focus on and how these can be identified within Shell.
To find unknown cyber security threats active within Shell and weaknesses in our security controls by applying data analysis techniques to large, diverse sets of internal and external data.
Our Data Analysis team searches through large, diverse sets of internal and external data to detect any unknown cyber security threats that are active within Shell and weaknesses in our security controls. You will regularly come up with new hypotheses on how adversaries may be attacking us and will prove out your hypotheses based on Shell event data. Furthermore, you will use statistical and machine learning techniques to identify outliers that will be further investigated. Once the unknown becomes known, you will ensure that we automate our detection and hand it over to our 24x7 Monitoring team. The Data Analysis team is paramount to ensure we continuously improve our detection capabilities and keep track of the ever increasing threat landscape.
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's Degree
Minimum of eight (8+) years IT security experience with deep knowledge and experience of advance analysis (e.g. malware analysis, forensic investigations, packet level analysis, indication of compromise, etc)
Experience with Splunk Search Processing Language (SPL) to perform machine learning analytics on data
Understanding of attack activities - scans, man in the middle, sniffing, (D)DoS, phishing, and abnormal activities such as worms, Trojans, viruses, privilege escalations, etc.
Experience working in a complex global environment with common security device functions and countering a variety of attack vectors.
Ability to use various security technologies for topics such as packet analysis, intrusion detection (including signature development), exploitation of vulnerabilities, searches in event data using Splunk, etc
Knowledge of common operating systems and network device functions
Has excellent analytical skills and appreciates a technical challenge.
Has a good technical understanding of and experience with IT networks, infrastructure and applications.
Has a passion for IT technology and is able to share that with other members of the team.
Has good written and verbal communication skills and provides well-informed advice.
Produces high quality deliverables in terms of both content and presentation. Examples of deliverables include: reports, presentations and reasoned arguments.
Carries out assignments and projects, alone or as part of a team, applying knowledge, skills, and experience.
Demonstrates an understanding of the issues of interest to Shell and proposes viable solutions within the scope of own expertise, taking into account the needs of those affected.
Maintains knowledge and experience of current practice within own area of expertise and is aware of current developments within own area of expertise.
Develops and maintains knowledge of Cyber security and maintains an awareness of current developments.
Promotes transfer of knowledge and awareness of information security to those in related areas.
Is comfortable working virtually.
Creative mind-set and proven ability to think as a hacker and to translate this into threat scenario’s and use cases (evidence based analytical ability and attention to detail)
Broad experience in technical IT security topics and hold certifications like: Offensive Security Certified Professional (OSCP), GIAC Certified Forensic Analyst (GCFA), GIAC Certified Reverse Engineering Malware (GREM), GIAC Certified Forensic Examiner (GCFE), GIAC Certified Intrusion Analyst (GCIA), CISSP; Broad understanding of all stages of Information Risk Management
Experience with Data Science, developing machine learning algorithms and Big Data architectures / technology is a pre.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group: executives, managers, and subject matter experts
Effective and persuasive in both written and oral communication in English; strong interpersonal skills, with the ability to network across boundaries
The IT Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders, and helping to determine solutions to meet business needs or resolve business problems. This work is typically within a specific business area. The role may be part of an IT project development environment or an individual contributor at the business interface.
Able to link technical solutions with business strategy when working with business partners.
Has knowledge of how competitors are using IT solutions to gain competitive edge, applies that knowledge to projects.
Leading stakeholder management activities. Creates opportunities to make the stakeholder feel valued and develop trust.
Broad and extensive knowledge, often in own specialized field, to provide interpretive, advisory or facilitating services for the use of others to achieve results.
Volunteers for community leadership roles. Supports the regional networks through leading activities, presenting topics, and coaching others.
Coaches at least 1 Junior IT Business Analyst
Participates in team effort to create new best practice material based on identified gaps. Serves as an SME for specific tools, techniques, or business areas.
Participates in industry IT BA related activities such as IIBA webcasts and/or chapter meetings and applies learnings within Shell including sharing of learnings.
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's Degree required.
Minimum eight (8) years’ IT Business Analyst experience.
Proficiency in the Demand and Supply Planning in SAP preferred. Experience in Production Planning, Production Execution, Inventory Management, Quality Management, Material Master are pluses.
Proven expertise in specific BA techniques, tools or business areas.
Proficient in the majority of the BA knowledge areas and PBA Domains.
Demonstrated understanding of political dynamics that may affect solution.
Comprehensive knowledge of the technical specialism of IT Business Analysis. Ability to take a systematic and analytical approach to problem solving and pays close attention to detail.
Proven track record of having a prominent role in business partner meetings and opinions valued by business interface.
Proven capability to act as a focal point for a specialized area (technical or business) and to lead teams while managing multiple competing priorities.
Demonstrated concern and aptitude for considering the user’s perspective in IT development. and has a deep understanding of user aspects of interactive systems.
Comprehensive understanding of business process improvement, benefit and risk management.
Experience in Global Working, Project Management, and Advanced Business Application Programming are preferred
Working to achieve CBAP if preference to remain on IT BA career path is an advantage.
CCBA or PMI - PBA certified preferred.
Business Analysis Certification (or comparable) a plus
Oct 24, 2018
Full-time
The IT Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders, and helping to determine solutions to meet business needs or resolve business problems. This work is typically within a specific business area. The role may be part of an IT project development environment or an individual contributor at the business interface.
Able to link technical solutions with business strategy when working with business partners.
Has knowledge of how competitors are using IT solutions to gain competitive edge, applies that knowledge to projects.
Leading stakeholder management activities. Creates opportunities to make the stakeholder feel valued and develop trust.
Broad and extensive knowledge, often in own specialized field, to provide interpretive, advisory or facilitating services for the use of others to achieve results.
Volunteers for community leadership roles. Supports the regional networks through leading activities, presenting topics, and coaching others.
Coaches at least 1 Junior IT Business Analyst
Participates in team effort to create new best practice material based on identified gaps. Serves as an SME for specific tools, techniques, or business areas.
Participates in industry IT BA related activities such as IIBA webcasts and/or chapter meetings and applies learnings within Shell including sharing of learnings.
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's Degree required.
Minimum eight (8) years’ IT Business Analyst experience.
Proficiency in the Demand and Supply Planning in SAP preferred. Experience in Production Planning, Production Execution, Inventory Management, Quality Management, Material Master are pluses.
Proven expertise in specific BA techniques, tools or business areas.
Proficient in the majority of the BA knowledge areas and PBA Domains.
Demonstrated understanding of political dynamics that may affect solution.
Comprehensive knowledge of the technical specialism of IT Business Analysis. Ability to take a systematic and analytical approach to problem solving and pays close attention to detail.
Proven track record of having a prominent role in business partner meetings and opinions valued by business interface.
Proven capability to act as a focal point for a specialized area (technical or business) and to lead teams while managing multiple competing priorities.
Demonstrated concern and aptitude for considering the user’s perspective in IT development. and has a deep understanding of user aspects of interactive systems.
Comprehensive understanding of business process improvement, benefit and risk management.
Experience in Global Working, Project Management, and Advanced Business Application Programming are preferred
Working to achieve CBAP if preference to remain on IT BA career path is an advantage.
CCBA or PMI - PBA certified preferred.
Business Analysis Certification (or comparable) a plus
The Business Analyst is responsible for identifying and documenting the business needs of their clients and stakeholders, and helping to determine feasible solutions to meet business needs or resolve business problems. This position will give you the opportunity to grow to become an active thought partner and solution visionary who shapes the technology demand and direction in the business community.
This position has the following accountabilities:
Precisely captures business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
Translates business requirements into functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options.
Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
Creates clear documentation to communicate requirements and related information; keep updated to align with the solution over the project lifecycle.
Ensures traceability of requirements from business needs and requirements, through testing and scope changes, to final solution.
Interacts with software suppliers, designers and developers to understand software limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled.
Configures and document software and processes, using agreed standards and tools.
Creates acceptance criteria and validate that solutions meet business needs through defining and coordinating testing.
Creates and presents compelling business cases to justify solution value and establish approval, funding and prioritization.
Initiates, plans, executes, monitors, and controls Business Analysis activities on projects within agreed parameters of cost, time and quality.
Understands and stay abreast of relevant architectures and technologies related to a business area. Research potential solutions and innovative ideas. Guide and manage interactions with technology vendors.
Lead stakeholder management activities including facilitation of large design sessions.
Lead teams to complete business analysis on projects. Set the direction for business analysis activities within large programmes or strategic initiatives.
Supports longer-term business strategic goals through proposing improvements in value, cost, process, data, technology, functionality, and initiating high-level business requirements and feasibility studies to discover options and directions.
Champions the development of long-term Business Analysis capability within Shell through bringing external perspectives, coaching others about BA techniques, identifying and promoting best practices, and contributing to community building.
Responsibilities:
Reports to Application Delivery Lead Payments.
Identifies, analyses and defines Business requirements and technical specifications within the Payment portfolio for both Strategic and Legacy landscape including B2C payments solutions.
Partners with the Business to deliver Payment solutions via the analysis of new or changing business requirements.
Manages business application/tools/information related to the Payment application portfolio.
Creates customer-centered designs based on business, functional and non-functional requirements, user research, market analysis, customer feedback, and usability findings.
Reviews and analyzes user research and usability reports, for use in determining best user interface design solutions.
Communicates the customer experience designs to internal stakeholder to get buy-in, feedback, and negotiate trade-offs.
Documents and communicates user-interface design specifications to in-house or third-party software engineers for implementation/coding.
Develops conceptual diagrams, wireframes, visual mockups, usage scenarios, navigation maps, and prototypes.
Contributes to the design standards and promotes customer-centered design throughout the organization.
Interacts with data architects to understand how information is stored, modeled, and tagged and identifies ways to visualize and present information in a customer-friendly manner to end users.
Facilitates the deployment of global programmes, processes and solutions by undertaking application analysis and test activities and coordinating such activities with the Business community.
Operates as part of global or local project teams, within the application portfolio.
Coaches and supports other Business Analysts within the team, in the execution of their roles.
Fully comply with and adhere to, all application and infrastructure standards and processes including SOx, DRP, and OneIT controls and IT Security standards.
Coordinates and executes Unit, system integration and E2E process testing for new enhancements, projects and performs or facilitates change management communication to the user community on future IT solution changes.
Demonstrates the behaviors of external focus, delivery and simplicity.
Execute IT Business analysis work on project, enhancements and operational items.
Maintains in-depth knowledge of the business, processes, applications, information and data
Acts as a functional expert for IT solutions in Payments business processes.
Knows which threats can happen to an IT solution, and has practiced penetration tests and remediation implementation; takes security personal.
Negotiates contracts and manages relationships with multiple external service providers.
Responds to organizational and environmental changes during in-progress activities.
Guides business stakeholders to gain acceptance / sign-off despite competing objectives. Manage requirements to the smallest set that will provide the biggest impact in advancing business objectives and end-user buy-in.
Describes technology in terms easily understood by business customers and set realistic customer expectations for the project outcome. Adjust customer expectations in accordance with changes in scope.
Generates innovative approaches to existing problems or new opportunities.
Works closely with stakeholders to build trust and understand their goals, motivations, constraints, risks, and operating environment.
Oct 24, 2018
Full-time
The Business Analyst is responsible for identifying and documenting the business needs of their clients and stakeholders, and helping to determine feasible solutions to meet business needs or resolve business problems. This position will give you the opportunity to grow to become an active thought partner and solution visionary who shapes the technology demand and direction in the business community.
This position has the following accountabilities:
Precisely captures business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
Translates business requirements into functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options.
Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
Creates clear documentation to communicate requirements and related information; keep updated to align with the solution over the project lifecycle.
Ensures traceability of requirements from business needs and requirements, through testing and scope changes, to final solution.
Interacts with software suppliers, designers and developers to understand software limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled.
Configures and document software and processes, using agreed standards and tools.
Creates acceptance criteria and validate that solutions meet business needs through defining and coordinating testing.
Creates and presents compelling business cases to justify solution value and establish approval, funding and prioritization.
Initiates, plans, executes, monitors, and controls Business Analysis activities on projects within agreed parameters of cost, time and quality.
Understands and stay abreast of relevant architectures and technologies related to a business area. Research potential solutions and innovative ideas. Guide and manage interactions with technology vendors.
Lead stakeholder management activities including facilitation of large design sessions.
Lead teams to complete business analysis on projects. Set the direction for business analysis activities within large programmes or strategic initiatives.
Supports longer-term business strategic goals through proposing improvements in value, cost, process, data, technology, functionality, and initiating high-level business requirements and feasibility studies to discover options and directions.
Champions the development of long-term Business Analysis capability within Shell through bringing external perspectives, coaching others about BA techniques, identifying and promoting best practices, and contributing to community building.
Responsibilities:
Reports to Application Delivery Lead Payments.
Identifies, analyses and defines Business requirements and technical specifications within the Payment portfolio for both Strategic and Legacy landscape including B2C payments solutions.
Partners with the Business to deliver Payment solutions via the analysis of new or changing business requirements.
Manages business application/tools/information related to the Payment application portfolio.
Creates customer-centered designs based on business, functional and non-functional requirements, user research, market analysis, customer feedback, and usability findings.
Reviews and analyzes user research and usability reports, for use in determining best user interface design solutions.
Communicates the customer experience designs to internal stakeholder to get buy-in, feedback, and negotiate trade-offs.
Documents and communicates user-interface design specifications to in-house or third-party software engineers for implementation/coding.
Develops conceptual diagrams, wireframes, visual mockups, usage scenarios, navigation maps, and prototypes.
Contributes to the design standards and promotes customer-centered design throughout the organization.
Interacts with data architects to understand how information is stored, modeled, and tagged and identifies ways to visualize and present information in a customer-friendly manner to end users.
Facilitates the deployment of global programmes, processes and solutions by undertaking application analysis and test activities and coordinating such activities with the Business community.
Operates as part of global or local project teams, within the application portfolio.
Coaches and supports other Business Analysts within the team, in the execution of their roles.
Fully comply with and adhere to, all application and infrastructure standards and processes including SOx, DRP, and OneIT controls and IT Security standards.
Coordinates and executes Unit, system integration and E2E process testing for new enhancements, projects and performs or facilitates change management communication to the user community on future IT solution changes.
Demonstrates the behaviors of external focus, delivery and simplicity.
Execute IT Business analysis work on project, enhancements and operational items.
Maintains in-depth knowledge of the business, processes, applications, information and data
Acts as a functional expert for IT solutions in Payments business processes.
Knows which threats can happen to an IT solution, and has practiced penetration tests and remediation implementation; takes security personal.
Negotiates contracts and manages relationships with multiple external service providers.
Responds to organizational and environmental changes during in-progress activities.
Guides business stakeholders to gain acceptance / sign-off despite competing objectives. Manage requirements to the smallest set that will provide the biggest impact in advancing business objectives and end-user buy-in.
Describes technology in terms easily understood by business customers and set realistic customer expectations for the project outcome. Adjust customer expectations in accordance with changes in scope.
Generates innovative approaches to existing problems or new opportunities.
Works closely with stakeholders to build trust and understand their goals, motivations, constraints, risks, and operating environment.
The Change Consultant will drive and support the business change activities required to underpin Shell’s IT simplification agenda. Shell is focused on aligning and simplifying IT systems to increase customer satisfaction and business value which will drive significant and ongoing change in all parts of the business, supporting the business’ growth agenda. Shell is building an in-house IT Transformational Change Capability that will partner closely with each area of the business to drive and embed IT change. This role, reporting to a Transformational Change Manager, will reside within the Group CIO function. The role is delivery focused and will lead IT-driven business change in a program or project environment.
The primary purpose of the role is to:
Work on one or multiple change programs, with oversight or leadership from a Transformational Change Manager
Deploy measurable change management interventions and wider transformational change initiatives, usually in an Agile context
Support the Transformational Change Managers to build the practice and drive improved ways of working
Operate, with support where needed across change management, communications
Work closely and collaboratively with other related departments, OD/OE, Internal Communications, Learning and Continuous Improvement, within Shell to deliver a comprehensive service to the business using agreed methodology
Equip the business with the skills to better manage and sustain change
Accountabilities
Work on projects to:
Execute the change management plan
Build and manage change management deliverables and activities to a business-ready standard
Ensure that the appropriate change management tools and methods are applied to IT projects
Partner with other parts of the organization (IC, OD, Learning) to deliver high quality change management interventions
Work with colleagues to build the Transformational Change capability
Develop agile mindsets and behaviors
As a member of the IT Transformational Change practice, create an environment where members feel motivated, engaged, connected, able to perform to high levels and to grow and develop in their roles. This may include Line Manager responsibility.
Work to develop the Transformational Change practice and facilitate knowledge sharing and capturing of good practice, and work to build and retain knowledge of external best practice (both in change management and technology more broadly).
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's degree
Minimum three (3) years’ experience
Working knowledge of change management for IT solutions
Understanding of change management approaches
Proven track record of building strong stakeholder relationships at different organizational levels
Able to produce high quality business-facing deliverables and activities to drive and sustain change
Resilient and able to manage challenge and resistance
Results/outcomes oriented, business value focused
Confident and able to work in high-ambiguity work environment
Excellent oral and written presentation skills
Oct 24, 2018
Full-time
The Change Consultant will drive and support the business change activities required to underpin Shell’s IT simplification agenda. Shell is focused on aligning and simplifying IT systems to increase customer satisfaction and business value which will drive significant and ongoing change in all parts of the business, supporting the business’ growth agenda. Shell is building an in-house IT Transformational Change Capability that will partner closely with each area of the business to drive and embed IT change. This role, reporting to a Transformational Change Manager, will reside within the Group CIO function. The role is delivery focused and will lead IT-driven business change in a program or project environment.
The primary purpose of the role is to:
Work on one or multiple change programs, with oversight or leadership from a Transformational Change Manager
Deploy measurable change management interventions and wider transformational change initiatives, usually in an Agile context
Support the Transformational Change Managers to build the practice and drive improved ways of working
Operate, with support where needed across change management, communications
Work closely and collaboratively with other related departments, OD/OE, Internal Communications, Learning and Continuous Improvement, within Shell to deliver a comprehensive service to the business using agreed methodology
Equip the business with the skills to better manage and sustain change
Accountabilities
Work on projects to:
Execute the change management plan
Build and manage change management deliverables and activities to a business-ready standard
Ensure that the appropriate change management tools and methods are applied to IT projects
Partner with other parts of the organization (IC, OD, Learning) to deliver high quality change management interventions
Work with colleagues to build the Transformational Change capability
Develop agile mindsets and behaviors
As a member of the IT Transformational Change practice, create an environment where members feel motivated, engaged, connected, able to perform to high levels and to grow and develop in their roles. This may include Line Manager responsibility.
Work to develop the Transformational Change practice and facilitate knowledge sharing and capturing of good practice, and work to build and retain knowledge of external best practice (both in change management and technology more broadly).
Requirements
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's degree
Minimum three (3) years’ experience
Working knowledge of change management for IT solutions
Understanding of change management approaches
Proven track record of building strong stakeholder relationships at different organizational levels
Able to produce high quality business-facing deliverables and activities to drive and sustain change
Resilient and able to manage challenge and resistance
Results/outcomes oriented, business value focused
Confident and able to work in high-ambiguity work environment
Excellent oral and written presentation skills
Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below…
Work you’ll do/Responsibilities
Gather systems requirements and functionalities needed in large/complex development projects
Assess and develop high level design requirements for the project and communicate with the development team
Create different AWS service like API, RDS instance, and Lambda to build a server less application
Create Cloud formation templates for the Ops Work stacks
Create alerts (custom and managed) for different services
Deliver high quality work and adapt to new challenges, as an individual or as part of a team
The Team
From our centers, we work with Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to cyber risk and human capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel.
Qualifications
Required
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Hands on experience with Amazon Web Services (AWS)
4+ years of Software Development experience required
1-2+ years of AWS experience
Experience in creating Redshift clusters and data warehousing
Experience in creating different S3 buckets and writing Lambda to move files from S3 to instance and FTP server to S3
Excellent organizational and time management skills
Must be willing to live and work in the Gilbert, AZ area
Must be willing to travel up to 25%
Preferred
AWS Certification preferred
Previous exposure to the Finance Industry is preferred
Ability to multi-task & support multiple priorities/multiple deliverables
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.
As used in this posting, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Oct 10, 2018
Full-time
Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below…
Work you’ll do/Responsibilities
Gather systems requirements and functionalities needed in large/complex development projects
Assess and develop high level design requirements for the project and communicate with the development team
Create different AWS service like API, RDS instance, and Lambda to build a server less application
Create Cloud formation templates for the Ops Work stacks
Create alerts (custom and managed) for different services
Deliver high quality work and adapt to new challenges, as an individual or as part of a team
The Team
From our centers, we work with Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to cyber risk and human capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel.
Qualifications
Required
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Hands on experience with Amazon Web Services (AWS)
4+ years of Software Development experience required
1-2+ years of AWS experience
Experience in creating Redshift clusters and data warehousing
Experience in creating different S3 buckets and writing Lambda to move files from S3 to instance and FTP server to S3
Excellent organizational and time management skills
Must be willing to live and work in the Gilbert, AZ area
Must be willing to travel up to 25%
Preferred
AWS Certification preferred
Previous exposure to the Finance Industry is preferred
Ability to multi-task & support multiple priorities/multiple deliverables
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.
As used in this posting, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
$500 Hiring Bonus
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
Oct 04, 2018
Full-time
$500 Hiring Bonus
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
The Analyst IT, Customer Support Products provides direct support to JetBlue IT initiatives through working directly with the Project Manager and through development of materials in support of the planning and execution of IT projects.
With the guidance of a Project Manager, the Analyst actively supports all aspects of IT projects from start to finish with a particular emphasis on requirements development and participation in project quality activities.
The Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.
Essential Responsibilities
Actively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and procedures
Produce clear, detailed project scope and design documents to be used by technical specialists to design, estimate and build appropriate IT solutions
Elicit and develop clear, traceable requirements, using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks
Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them;
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity;
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in related discipline
One (1) year experience supporting projects with business user and IT components
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Excellent verbal and written communication skills
Ability to interact professionally with diverse stakeholders at all levels of the organization
Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
Working knowledge of risk management and quality assurance standards and methodologies
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Strong attention to detail and excellent written, verbal and presentation skills
Experience organizing and coordinating projects while providing exceptional customer service
Able to multi-task, prioritize deadlines, and complete assignments accurately and timely in a fast-paced, changing environment
Ability to work under pressure in a fast paced, results driven environment Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.);
Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements;
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment;
Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer;
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives;
Knowledge of technology fundamentals and concepts including Microsoft technologies
Ability to work well with others and complete tasks with minimal supervision;
Effective time management and prioritization skills;
Certified Business Analyst Professional (CBAP)
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nov 05, 2018
Full-time
The Analyst IT, Customer Support Products provides direct support to JetBlue IT initiatives through working directly with the Project Manager and through development of materials in support of the planning and execution of IT projects.
With the guidance of a Project Manager, the Analyst actively supports all aspects of IT projects from start to finish with a particular emphasis on requirements development and participation in project quality activities.
The Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.
Essential Responsibilities
Actively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and procedures
Produce clear, detailed project scope and design documents to be used by technical specialists to design, estimate and build appropriate IT solutions
Elicit and develop clear, traceable requirements, using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks
Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them;
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity;
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in related discipline
One (1) year experience supporting projects with business user and IT components
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Excellent verbal and written communication skills
Ability to interact professionally with diverse stakeholders at all levels of the organization
Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
Working knowledge of risk management and quality assurance standards and methodologies
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Strong attention to detail and excellent written, verbal and presentation skills
Experience organizing and coordinating projects while providing exceptional customer service
Able to multi-task, prioritize deadlines, and complete assignments accurately and timely in a fast-paced, changing environment
Ability to work under pressure in a fast paced, results driven environment Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.);
Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements;
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment;
Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer;
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives;
Knowledge of technology fundamentals and concepts including Microsoft technologies
Ability to work well with others and complete tasks with minimal supervision;
Effective time management and prioritization skills;
Certified Business Analyst Professional (CBAP)
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Project Manager, IT Digital and Customer Products plans, coordinates and manages a portfolio of projects between IT and assigned business units for Loyalty Products. With the guidance of the IT Manager and Product Manager the Project Manager actively leads all aspects of the projects from start to finish, including project team definition, project planning, documentation, vendor selection contract management, product purchasing, tracking, reporting, rollout, interfacing with training and support groups, and formalized project closure.
Essential Responsibilities
Project initiation: Define project high level scope, establish stakeholders, and secure funding and/or internal resources.
Project planning: Create requirements specification and project plan. Define project team.
Establish resource allocation decisions with managers of each IT discipline. Coordinate vendor selection and vendor contract management. Facilitate product purchasing. Establish success criteria.
Project execution: Collect technical documentation, deployment plan, support plan. Interface between IT and business units and/or vendors.
Project control: Manage changes, risks, scope, cost, quality, communications, time, and procurement.
Project closure: Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience managing projects
Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of IT disciplines and interdependencies
Knowledge of budget processes and ability to manage and track large project budgets
Knowledge and experience of project cost tracking
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong vendor management, negotiation and resolution skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
Available for occasional overnight travel (15%)
In possession of valid travel documents with the ability to travel in and out of the United States
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Knowledge of Airline industry landscape and experience in digital consumer-facing products
Project Management Professional (PMP) certification by Project Management Institute (PMI) .
Experience managing project budgets greater than $250K with several team members
Strong interpersonal, leadership and managerial skills including the ability to motivate others
Ability to work effectively with all levels and in diverse environments
Ability to manage risk
Ability to work in a high-pressure environment
Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nov 05, 2018
Full-time
The Project Manager, IT Digital and Customer Products plans, coordinates and manages a portfolio of projects between IT and assigned business units for Loyalty Products. With the guidance of the IT Manager and Product Manager the Project Manager actively leads all aspects of the projects from start to finish, including project team definition, project planning, documentation, vendor selection contract management, product purchasing, tracking, reporting, rollout, interfacing with training and support groups, and formalized project closure.
Essential Responsibilities
Project initiation: Define project high level scope, establish stakeholders, and secure funding and/or internal resources.
Project planning: Create requirements specification and project plan. Define project team.
Establish resource allocation decisions with managers of each IT discipline. Coordinate vendor selection and vendor contract management. Facilitate product purchasing. Establish success criteria.
Project execution: Collect technical documentation, deployment plan, support plan. Interface between IT and business units and/or vendors.
Project control: Manage changes, risks, scope, cost, quality, communications, time, and procurement.
Project closure: Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience managing projects
Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of IT disciplines and interdependencies
Knowledge of budget processes and ability to manage and track large project budgets
Knowledge and experience of project cost tracking
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong vendor management, negotiation and resolution skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
Available for occasional overnight travel (15%)
In possession of valid travel documents with the ability to travel in and out of the United States
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Knowledge of Airline industry landscape and experience in digital consumer-facing products
Project Management Professional (PMP) certification by Project Management Institute (PMI) .
Experience managing project budgets greater than $250K with several team members
Strong interpersonal, leadership and managerial skills including the ability to motivate others
Ability to work effectively with all levels and in diverse environments
Ability to manage risk
Ability to work in a high-pressure environment
Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Architect develops, documents, and disseminates information security architectural standards across all of JetBlue’s Information Technology groups. The Architect provides direction to project teams on building the appropriate information security controls into systems in development. The Architect provides direction to system engineers on improving and maintaining the appropriate information security controls for production systems. The Architect is responsible for driving the implementation and adoption of key information security tools.
Essential Responsibilities
Ensures that information security policies, multi-year strategies, standards, procedures, and best practices are developed and communicated with JetBlue's IT Leadership
Develop and execute data security architecture framework
Define and research information security standards; vulnerability analyses and risk assessments; reviewing architecture platforms, applications and integration issues.
Participates in Project Management activities to manage IT Security programs and initiatives;
Participate on the IT Architectural Review Board to drive overall technology direction for JetBlue.
Participates in the development and delivery of a comprehensive information security training program that provides the appropriate training for all crewmembers.
Works with internal and external Auditors to assess compliance with policies, standards, procedures, and best practices.
Review and evaluate firewall change requests.
Other duties as assigned
Minimum Experience and Qualifications
Bachelors in Computer Science.
Four (4) years information technology experience.
Four (4) years information security experience.
Experience delivering comprehensive architecture specifications
Experience providing data protection and web application firewalls
Must be able to work in a team environment as a productive and cordial team player
Must be able to multi-task and prioritize in a fast paced multi-team environment
Ability to present to a variety of audiences
Ability to work to deadlines with quick turnaround
Ability to handle confidential information with professionalism and diplomacy
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
CISSP certified (or equivalent).
Knowledge of Information security principles.
Understands the concepts of and techniques for secure programming.
Knowledge of security vulnerabilities/weaknesses - fundamental causes of vulnerabilities through which most attacks are exploited.
Able to recognize and categorize the most common types of vulnerabilities and associated attacks.
Familiarity of network Protocols including IP, TCP, UDP, ICMP, ARP, RARP, TFTP, FTP, HTTP, HTTPS, SNMP, and SMTP. Understand how these protocols work, what they are used for, the differences between them, some of the common weaknesses, etc.
Understanding of information security risk analysis.
Knowledge of network applications and services – expertise in the purpose of the application or service, how it works, common usage, secure configurations, and the common types of threats or attacks against the application or service, as well as mitigation strategies.
Host/System Security Issues – expertise in security issues at a host level for the various types of operating systems (Windows and UNIX). Experience in using the operating system (user security issues) and some familiarity in managing and maintaining the operating system as an administrator.
Malicious Code (Viruses, Worms, Trojan Horse programs) – expertise in not only how malicious code is propagated through some of the obvious methods (disks, email, programs, etc.) but also how it can propagate through other means such as PostScript, Word macros, MIME, peer-to-peer file sharing, or boot-sector viruses.
Understanding/Identifying Intruder Techniques - must be able to recognize known intrusion techniques based on the footprints or artifacts left by different types of attack in the incident reports. Know the appropriate methods to protect against these known attack techniques and the risks associated with the attacks. Analysis of and correlation between incidents to notice what has not been seen before.
Working Conditions
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nov 05, 2018
Full-time
The Architect develops, documents, and disseminates information security architectural standards across all of JetBlue’s Information Technology groups. The Architect provides direction to project teams on building the appropriate information security controls into systems in development. The Architect provides direction to system engineers on improving and maintaining the appropriate information security controls for production systems. The Architect is responsible for driving the implementation and adoption of key information security tools.
Essential Responsibilities
Ensures that information security policies, multi-year strategies, standards, procedures, and best practices are developed and communicated with JetBlue's IT Leadership
Develop and execute data security architecture framework
Define and research information security standards; vulnerability analyses and risk assessments; reviewing architecture platforms, applications and integration issues.
Participates in Project Management activities to manage IT Security programs and initiatives;
Participate on the IT Architectural Review Board to drive overall technology direction for JetBlue.
Participates in the development and delivery of a comprehensive information security training program that provides the appropriate training for all crewmembers.
Works with internal and external Auditors to assess compliance with policies, standards, procedures, and best practices.
Review and evaluate firewall change requests.
Other duties as assigned
Minimum Experience and Qualifications
Bachelors in Computer Science.
Four (4) years information technology experience.
Four (4) years information security experience.
Experience delivering comprehensive architecture specifications
Experience providing data protection and web application firewalls
Must be able to work in a team environment as a productive and cordial team player
Must be able to multi-task and prioritize in a fast paced multi-team environment
Ability to present to a variety of audiences
Ability to work to deadlines with quick turnaround
Ability to handle confidential information with professionalism and diplomacy
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
CISSP certified (or equivalent).
Knowledge of Information security principles.
Understands the concepts of and techniques for secure programming.
Knowledge of security vulnerabilities/weaknesses - fundamental causes of vulnerabilities through which most attacks are exploited.
Able to recognize and categorize the most common types of vulnerabilities and associated attacks.
Familiarity of network Protocols including IP, TCP, UDP, ICMP, ARP, RARP, TFTP, FTP, HTTP, HTTPS, SNMP, and SMTP. Understand how these protocols work, what they are used for, the differences between them, some of the common weaknesses, etc.
Understanding of information security risk analysis.
Knowledge of network applications and services – expertise in the purpose of the application or service, how it works, common usage, secure configurations, and the common types of threats or attacks against the application or service, as well as mitigation strategies.
Host/System Security Issues – expertise in security issues at a host level for the various types of operating systems (Windows and UNIX). Experience in using the operating system (user security issues) and some familiarity in managing and maintaining the operating system as an administrator.
Malicious Code (Viruses, Worms, Trojan Horse programs) – expertise in not only how malicious code is propagated through some of the obvious methods (disks, email, programs, etc.) but also how it can propagate through other means such as PostScript, Word macros, MIME, peer-to-peer file sharing, or boot-sector viruses.
Understanding/Identifying Intruder Techniques - must be able to recognize known intrusion techniques based on the footprints or artifacts left by different types of attack in the incident reports. Know the appropriate methods to protect against these known attack techniques and the risks associated with the attacks. Analysis of and correlation between incidents to notice what has not been seen before.
Working Conditions
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Quality is now not only functional quality but diversified to data quality, automation, load, security and audit compliance across a variety of applications from a modern stack that uses microservices on the cloud serving modern UI frameworks to large “monolithic” applications running on specified hardware serving over direct installations and/or citrix clients. To add to this a complex string of services that continuously interact with each other to complete a single transaction like assigning a crew-pairing makes it critical to be able to seed test data across systems and use developmental capabilities to stub the workflow. This needs varied knowledge and expertise with enough tenure to support legacy systems while speeding up the time to market for newer technologies using agile methodologies.
The Director of Enterprise Quality Assurance is responsible for the vision, strategy, direction, planning and execution of all IT Enterprise Quality Assurance related activities of the organization, as well as to provide administrative direction and support for daily operational activities of the group. The Director of Enterprise Quality Assurance establishes quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers.
The Director will be responsible in maintaining the high level of security and audit controls required by JetBlue across its portfolio of applications. The Director is also accountable for maintaining quality assurance staff by recruiting, selecting, orienting, and training employees. The Director will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective testing options. This person will also define and implement appropriate IT QA policies, procedures, and best practices.
The Director is comfortable with maintaining a public profile and building relationships throughout the organization. The Director is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities
Create a best in class QA & QC organization by focusing on fundamental tenets like value generation, speed to market, reliability, automation and innovation
Lead IT Enterprise Quality Assurance team operations and planning, including fostering innovation, planning projects, and organizing and strategic allocation of crewmembers/consultants and financial resources for the execution of high-quality deployments that support the business of JetBlue
Partner with the CISO’s organization to ensure security testing is implemented across the portfolio of tech products and maintained across releases
Partner with audit control organization to ensure that we track all audit issues to closure based on priority and implement best practices to avoid future audit issues
Partner to deliver an IT Strategy and an annual plan to ensure that JetBlue products are delivered to Production with quality
Foster, manage and maintain productive relationships across JetBlue teams
Provide and empower the IT Quality teams with visibility into JetBlue’s business with focus on the customer experience.
Benchmark, analyze, report on, and make recommendations to IT Leadership for the improvement and growth of the Enterprise Quality Assurance and IT
Work closely with Product, ITSM and CCB to manage production and non-production environments
Establish goals and be responsible for the success of the Enterprise Quality
Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of succession plan for the IT department
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in Computer Science discipline and/or demonstrated capability to perform job responsibilities through four (4) years of previous experience and education
Seven (7) experience in an IT/Business liaison role managing relationships and project delivery
Five (5) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects
Three (3) years’ experience in software development and/or production support and/or platform services
Knowledge of Project Management and strategic planning
Available for moderate overnight travel (up to 35%)
Able to work flexible hours and be available for emergency response short notice
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Master’s in Computer Science
Experience managing multiple projects across several platforms
Experience managing a budget
Experience managing a full project or initiative, including presenting recommendations to senior leadership
Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
Exposure to JetBlue’s IT disciplines and interdependencies
Exposure to JetBlue’s business units and how their needs drive IT strategy
Experience working on enterprise-wide budget process
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nov 05, 2018
Full-time
Quality is now not only functional quality but diversified to data quality, automation, load, security and audit compliance across a variety of applications from a modern stack that uses microservices on the cloud serving modern UI frameworks to large “monolithic” applications running on specified hardware serving over direct installations and/or citrix clients. To add to this a complex string of services that continuously interact with each other to complete a single transaction like assigning a crew-pairing makes it critical to be able to seed test data across systems and use developmental capabilities to stub the workflow. This needs varied knowledge and expertise with enough tenure to support legacy systems while speeding up the time to market for newer technologies using agile methodologies.
The Director of Enterprise Quality Assurance is responsible for the vision, strategy, direction, planning and execution of all IT Enterprise Quality Assurance related activities of the organization, as well as to provide administrative direction and support for daily operational activities of the group. The Director of Enterprise Quality Assurance establishes quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers.
The Director will be responsible in maintaining the high level of security and audit controls required by JetBlue across its portfolio of applications. The Director is also accountable for maintaining quality assurance staff by recruiting, selecting, orienting, and training employees. The Director will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective testing options. This person will also define and implement appropriate IT QA policies, procedures, and best practices.
The Director is comfortable with maintaining a public profile and building relationships throughout the organization. The Director is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities
Create a best in class QA & QC organization by focusing on fundamental tenets like value generation, speed to market, reliability, automation and innovation
Lead IT Enterprise Quality Assurance team operations and planning, including fostering innovation, planning projects, and organizing and strategic allocation of crewmembers/consultants and financial resources for the execution of high-quality deployments that support the business of JetBlue
Partner with the CISO’s organization to ensure security testing is implemented across the portfolio of tech products and maintained across releases
Partner with audit control organization to ensure that we track all audit issues to closure based on priority and implement best practices to avoid future audit issues
Partner to deliver an IT Strategy and an annual plan to ensure that JetBlue products are delivered to Production with quality
Foster, manage and maintain productive relationships across JetBlue teams
Provide and empower the IT Quality teams with visibility into JetBlue’s business with focus on the customer experience.
Benchmark, analyze, report on, and make recommendations to IT Leadership for the improvement and growth of the Enterprise Quality Assurance and IT
Work closely with Product, ITSM and CCB to manage production and non-production environments
Establish goals and be responsible for the success of the Enterprise Quality
Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of succession plan for the IT department
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in Computer Science discipline and/or demonstrated capability to perform job responsibilities through four (4) years of previous experience and education
Seven (7) experience in an IT/Business liaison role managing relationships and project delivery
Five (5) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects
Three (3) years’ experience in software development and/or production support and/or platform services
Knowledge of Project Management and strategic planning
Available for moderate overnight travel (up to 35%)
Able to work flexible hours and be available for emergency response short notice
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Master’s in Computer Science
Experience managing multiple projects across several platforms
Experience managing a budget
Experience managing a full project or initiative, including presenting recommendations to senior leadership
Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
Exposure to JetBlue’s IT disciplines and interdependencies
Exposure to JetBlue’s business units and how their needs drive IT strategy
Experience working on enterprise-wide budget process
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Global Billing & Payments (GB&P) Production System Analyst will be responsible for managing and monitoring production activities on its Billing and Payments Platform. This is a large scale, full-cycle system support.
The candidate will be joining a global, fast-paced environment, where cross-functional teamwork, high standards, and precise execution will be critical to their success. He/She will interact with a variety of teams such as Product Management, Product Development, Quality Assurance, Billing Operations, Optimization, and others, and will serve as the functional and operational subject matter expert in the area of billing, payments, collections and financial postings. The ideal candidate will be self-motivated, process-oriented, persistent, persuasive, willing to learn new systems/technologies and have both product development and production support background, in addition to strong written and verbal communication skills.
Responsibilities
Manage and Lead the invoice and payment processing activities within given SLA’s, ensuring stability and continuity of operations and adherence to all Sarbanes Oxley IT controls;
Establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives;
Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers;
Communicate effectively with Operations and Management when schedule adjustments and delays occur;
Perform impact analysis on capacity and schedules relating to changing volumes and new projects in order to support efficient and timely delivery of all business needs;
Perform first-level troubleshooting & coordinate resolution of production issues; Follow-up and tracking for the full resolution of the issues with implementing the Short term and long term measures.
Provide recommendations and guidance for performance tuning and optimization of our supporting systems;
Perform or participate in periodic reviews, audits and updates to the hosting standards, process controls and technologies;
Create and maintain documentation related to the production environment for new projects and ongoing issues;
Support new product rollouts by providing appropriate time window & smoke testing;
Work closely with the Product teams in defining the Production rollout strategy and the smoke testing plans
Support and execute month-end close activities; and be involved in other ad hoc projects.
Our eBay Values & Team Culture
We are Courageous
Be Bold, Confident, Nimble, Not Afraid to Take Risks
We are Driven
Relentless Focus on Customers, We Play to Win. Deliver on Time
We are Inventive
Creative, Innovative, Obsessed with finding a better way
We are Our Brand
We Buy, Sell & Give on eBay with passion for our Brand
We are Richly Diverse
We value inclusion & diversity of Thought, Ideas, Talent & People
Skills/Requirements
Strong analytical skills, results-oriented and effectiveness in problem solving;
Excellent English communication skills;
Ability to author technical specifications, presentations, and other documentation;
Good background and understanding of the UNIX operating system, as well as strong knowledge of Oracle, PL/SQL, Shell/Perl scripting;
Some experience in Java is a plus;
Functional experience with Kenan/Comverse Billing System or similar enterprise solutions is a plus;
Experience on workflow scheduling package such as Automic / UC4
Experience and knowledge in SAP FICA/FICO is a plus.
Experience and knowledge in Fiserv Frontier system is a plus.
Normally, you will work a standard 40-hour week. This role requires weekend & off-hour support of production activities based on an on-call schedule.
Fluency in English is required.
BS +8 yrs or MS +5 yrs
What we offer
Be a part of a Fun and Dynamic team that helps to shape the shopping experience of the future. Future career opportunities with international exposure via eBay Inc.’s network of global locations.
A flexible and supportive environment that allows our employees to thrive and learn.
Interested?
From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. The eBay Inc. family is passionate and proud of our company. It is this vigour and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you. Visit our careers site atwww.ebaycareers.com.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. We will make every effort to respond to your request for disability assistance as soon as possible.
Nov 02, 2018
Full-time
The Global Billing & Payments (GB&P) Production System Analyst will be responsible for managing and monitoring production activities on its Billing and Payments Platform. This is a large scale, full-cycle system support.
The candidate will be joining a global, fast-paced environment, where cross-functional teamwork, high standards, and precise execution will be critical to their success. He/She will interact with a variety of teams such as Product Management, Product Development, Quality Assurance, Billing Operations, Optimization, and others, and will serve as the functional and operational subject matter expert in the area of billing, payments, collections and financial postings. The ideal candidate will be self-motivated, process-oriented, persistent, persuasive, willing to learn new systems/technologies and have both product development and production support background, in addition to strong written and verbal communication skills.
Responsibilities
Manage and Lead the invoice and payment processing activities within given SLA’s, ensuring stability and continuity of operations and adherence to all Sarbanes Oxley IT controls;
Establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives;
Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers;
Communicate effectively with Operations and Management when schedule adjustments and delays occur;
Perform impact analysis on capacity and schedules relating to changing volumes and new projects in order to support efficient and timely delivery of all business needs;
Perform first-level troubleshooting & coordinate resolution of production issues; Follow-up and tracking for the full resolution of the issues with implementing the Short term and long term measures.
Provide recommendations and guidance for performance tuning and optimization of our supporting systems;
Perform or participate in periodic reviews, audits and updates to the hosting standards, process controls and technologies;
Create and maintain documentation related to the production environment for new projects and ongoing issues;
Support new product rollouts by providing appropriate time window & smoke testing;
Work closely with the Product teams in defining the Production rollout strategy and the smoke testing plans
Support and execute month-end close activities; and be involved in other ad hoc projects.
Our eBay Values & Team Culture
We are Courageous
Be Bold, Confident, Nimble, Not Afraid to Take Risks
We are Driven
Relentless Focus on Customers, We Play to Win. Deliver on Time
We are Inventive
Creative, Innovative, Obsessed with finding a better way
We are Our Brand
We Buy, Sell & Give on eBay with passion for our Brand
We are Richly Diverse
We value inclusion & diversity of Thought, Ideas, Talent & People
Skills/Requirements
Strong analytical skills, results-oriented and effectiveness in problem solving;
Excellent English communication skills;
Ability to author technical specifications, presentations, and other documentation;
Good background and understanding of the UNIX operating system, as well as strong knowledge of Oracle, PL/SQL, Shell/Perl scripting;
Some experience in Java is a plus;
Functional experience with Kenan/Comverse Billing System or similar enterprise solutions is a plus;
Experience on workflow scheduling package such as Automic / UC4
Experience and knowledge in SAP FICA/FICO is a plus.
Experience and knowledge in Fiserv Frontier system is a plus.
Normally, you will work a standard 40-hour week. This role requires weekend & off-hour support of production activities based on an on-call schedule.
Fluency in English is required.
BS +8 yrs or MS +5 yrs
What we offer
Be a part of a Fun and Dynamic team that helps to shape the shopping experience of the future. Future career opportunities with international exposure via eBay Inc.’s network of global locations.
A flexible and supportive environment that allows our employees to thrive and learn.
Interested?
From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. The eBay Inc. family is passionate and proud of our company. It is this vigour and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you. Visit our careers site atwww.ebaycareers.com.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. We will make every effort to respond to your request for disability assistance as soon as possible.
