PURPOSE:
Analyze and implement technology and business process solutions for the Port of Seattle’s PeopleSoft financial systems, in support of the Port’s strategic business initiatives.
ESSENTIAL FUNCTIONS:
This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following: Progressive Systems Administration:
Elicit, perform and develop system/process requirements, functional specifications, system configuration, system testing, solutions documentation, and partner with IT on customizations development.
Evaluate and provide meaningful data to improve the organizations decision-making capabilities. Build business cases for new technology projects from AFR leadership that include alternative technical solutions, options, risks, cost-benefit analysis, and impact on other business processes.
Manage quality assurance by developing and implementing test strategy, test scenarios and test cases followed by executing the tests, debugging and documenting results. Facilitate learning and development workshops with Port business partners related to change management of new systems and/or business processes.
Provide advanced information retrieval and complex query development, ensuring the validity of the information produced.
Define PeopleSoft user roles and responsibilities, then correlate or translate user roles and responsibilities to system access, permissions and profiles ensuring separation of duty is present and maintained.
Project Leadership and Support:
Create and implement project plan and facilitate execution. Determine the appropriate time to make advancement on projects and move on to next stages. Assist in the enforcement of project deadlines and schedules.
Clarify the duties, roles and functions of team members between both prospective competing team members and their superiors.
Ensure alignment with business sponsor, stakeholders, and senior leadership.
Interface with staff developing strategy as technical advisor for new functionality from applications, releases, and upgrades.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the needed artifacts (i.e., functional requirements, business requirements document, use cases, screen and interface designs).
Work directly with and serve as the liaison between business units, technology teams, development team and support teams.
Continuous Process Improvement & Lean Culture Adoption:
Shape a culture of innovation within and beyond the AFR Department in which people collaborating come up with new ideas, methods, and processes to increase productivity, improve efficiency and reduce costs.
Evaluate current systems, policies and processes to identify opportunities to best optimize resources by eliminating redundancies and by increasing automation and system functionality.
Ensure all processes and operations are necessary, clearly defined, and efficiently designed to align people, systems, and policies.
Key Liaison with Business Partners on Technology:
Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.
Interface with staff developing strategy as technical advisor for new functionality from applications, releases, and upgrades.
Share, educate, and connect knowledge with the appropriate audiences.
KNOWLEDGE, SKILLS & ABILITIES:
Expertise implementing, upgrading and using PeopleSoft Financials and HCM including advanced ad-hoc query development and strong functional knowledge of system security roles and set-up.
General understanding of Accounting and Generally Accepted Accounting Principles (GAAP) and a strong understanding of internal controls and systems/operational risk assessment and mitigation.
Able to define sound and functional process controls and incorporate them into Port Accounting/Financial systems and business processes.
Advanced, broad technical expertise in PeopleSoft Financials and HCM and in troubleshooting cross-module system issues, requiring knowledge of system configuration, as well as Accounting functions and business processes including the interrelationships and interdependencies between each of the modules. Skilled at structured analysis techniques, issue management, risk analysis and mitigation, recognizing and mitigating sensitive project issues, problem solving, conceptual and logical thinking. Strong oral, business and technical writing skills that allow for facilitation of meetings, presentations and requirements gathering sessions. Excellent teamwork and interpersonal skills that establish rapport, persuade cross-functional business partners at all organizational levels, assist in understanding of technical information, and resolve conflicts in a positive manner. Ability to evaluate information gathered from multiple sources, reconcile conflicting information, breakdown high-level information into details and differentiate user requests from the underlying true needs. Able to understand business strategy and translate into specific details. Able to mentor business partners to accept change and use new technology. Ability to lead and negotiate business solutions that balance technical capability, cost, and time, against business need. Ability to work independently with users to define concepts, under direction of project managers is required. Ability to communicate difficult or sensitive information tactfully. Ability to challenge the status quo and facilitate different perspectives to drive solutions in the support of business results.
QUALIFICATIONS:
Combination of education and experience demonstrative knowledge, skills and abilities equivalent to:
Bachelor’s degree in Accounting, Business Administration or related field;
Eight (8) years of experience with automated financial and accounting system;
Four (4) years of experience in each of the following: Business process analysis and improvement; and project management for medium to large technology and business process optimization projects; and
Two (2) years of experience developing and conducting training classes and developing training materials.
PREFERRED QUALIFICATIONS:
PMP;
CPA;
CBAP;
Six Sigma or Lean Practitioner Certification;
Experience with Business Intelligence and data mining tools such as Tableau.
EEO Statement
The Port of Seattle is an Equal Opportunity Employer, Affirmative Action Employer and is committed to diversity in the workplace. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Jun 19, 2019
Full-time
PURPOSE:
Analyze and implement technology and business process solutions for the Port of Seattle’s PeopleSoft financial systems, in support of the Port’s strategic business initiatives.
ESSENTIAL FUNCTIONS:
This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following: Progressive Systems Administration:
Elicit, perform and develop system/process requirements, functional specifications, system configuration, system testing, solutions documentation, and partner with IT on customizations development.
Evaluate and provide meaningful data to improve the organizations decision-making capabilities. Build business cases for new technology projects from AFR leadership that include alternative technical solutions, options, risks, cost-benefit analysis, and impact on other business processes.
Manage quality assurance by developing and implementing test strategy, test scenarios and test cases followed by executing the tests, debugging and documenting results. Facilitate learning and development workshops with Port business partners related to change management of new systems and/or business processes.
Provide advanced information retrieval and complex query development, ensuring the validity of the information produced.
Define PeopleSoft user roles and responsibilities, then correlate or translate user roles and responsibilities to system access, permissions and profiles ensuring separation of duty is present and maintained.
Project Leadership and Support:
Create and implement project plan and facilitate execution. Determine the appropriate time to make advancement on projects and move on to next stages. Assist in the enforcement of project deadlines and schedules.
Clarify the duties, roles and functions of team members between both prospective competing team members and their superiors.
Ensure alignment with business sponsor, stakeholders, and senior leadership.
Interface with staff developing strategy as technical advisor for new functionality from applications, releases, and upgrades.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the needed artifacts (i.e., functional requirements, business requirements document, use cases, screen and interface designs).
Work directly with and serve as the liaison between business units, technology teams, development team and support teams.
Continuous Process Improvement & Lean Culture Adoption:
Shape a culture of innovation within and beyond the AFR Department in which people collaborating come up with new ideas, methods, and processes to increase productivity, improve efficiency and reduce costs.
Evaluate current systems, policies and processes to identify opportunities to best optimize resources by eliminating redundancies and by increasing automation and system functionality.
Ensure all processes and operations are necessary, clearly defined, and efficiently designed to align people, systems, and policies.
Key Liaison with Business Partners on Technology:
Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.
Interface with staff developing strategy as technical advisor for new functionality from applications, releases, and upgrades.
Share, educate, and connect knowledge with the appropriate audiences.
KNOWLEDGE, SKILLS & ABILITIES:
Expertise implementing, upgrading and using PeopleSoft Financials and HCM including advanced ad-hoc query development and strong functional knowledge of system security roles and set-up.
General understanding of Accounting and Generally Accepted Accounting Principles (GAAP) and a strong understanding of internal controls and systems/operational risk assessment and mitigation.
Able to define sound and functional process controls and incorporate them into Port Accounting/Financial systems and business processes.
Advanced, broad technical expertise in PeopleSoft Financials and HCM and in troubleshooting cross-module system issues, requiring knowledge of system configuration, as well as Accounting functions and business processes including the interrelationships and interdependencies between each of the modules. Skilled at structured analysis techniques, issue management, risk analysis and mitigation, recognizing and mitigating sensitive project issues, problem solving, conceptual and logical thinking. Strong oral, business and technical writing skills that allow for facilitation of meetings, presentations and requirements gathering sessions. Excellent teamwork and interpersonal skills that establish rapport, persuade cross-functional business partners at all organizational levels, assist in understanding of technical information, and resolve conflicts in a positive manner. Ability to evaluate information gathered from multiple sources, reconcile conflicting information, breakdown high-level information into details and differentiate user requests from the underlying true needs. Able to understand business strategy and translate into specific details. Able to mentor business partners to accept change and use new technology. Ability to lead and negotiate business solutions that balance technical capability, cost, and time, against business need. Ability to work independently with users to define concepts, under direction of project managers is required. Ability to communicate difficult or sensitive information tactfully. Ability to challenge the status quo and facilitate different perspectives to drive solutions in the support of business results.
QUALIFICATIONS:
Combination of education and experience demonstrative knowledge, skills and abilities equivalent to:
Bachelor’s degree in Accounting, Business Administration or related field;
Eight (8) years of experience with automated financial and accounting system;
Four (4) years of experience in each of the following: Business process analysis and improvement; and project management for medium to large technology and business process optimization projects; and
Two (2) years of experience developing and conducting training classes and developing training materials.
PREFERRED QUALIFICATIONS:
PMP;
CPA;
CBAP;
Six Sigma or Lean Practitioner Certification;
Experience with Business Intelligence and data mining tools such as Tableau.
EEO Statement
The Port of Seattle is an Equal Opportunity Employer, Affirmative Action Employer and is committed to diversity in the workplace. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Business Analyst - BABOK
We are seeking a Business Analyst to join our growing biopharmaceutical company. Reporting to the Business Analyst Supervisor, this position is responsible for working with business stakeholders to define and document business processes and software requirements for technology requests. You will regularly engage in multiple initiatives simultaneously across all levels in the organization. This will include teaming with IT developers, business key users, validation and QA staff.
Additional responsibilities of the BA role include:
Collect, analyze and interpret requirements using interviews, document analysis, business process descriptions, business analysis, and task and workflow analysis toward best practice or BABOK standards.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish the underlying true needs from user requests.
Proactively communicate, collaborate, and facilitate knowledge transfer between internal customers and development team to analyze information needs and functional requirements.
Clearly and concisely document the results of analysis and workflows as well as obtain sign-off from the internal customers.
Assist technical writer in the design of test scripts and test scenarios. Coordinate with the business users who test, validate, and evaluate new applications and functions, and determine issues in services and software.
Serve as the conduit between the internal customer community and the software development team through which requirements flow.
Job Requirements
Qualified candidates of this role must offer a Bachelor's degree in information technology or a related field. You must offer excellent communication, technical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Technical skills and experience required of the BA role include:
Minimum of 5 years experience as a Business Analyst
Minimum of 5 years experience creating, editing and revising technical documentation such as process diagrams, flow charts, procedure manuals and training materials
Demonstrated ability to successfully engage in multiple initiatives simultaneously across all levels in an organization
Willingness to drive and challenge business users on their assumptions of how they will successfully execute their plans
Ability to read and interpret moderately complex or technical documents such as laws, regulations, safety rules, operating and maintenance instructions and procedure manuals
Ability to solve practical problems and handle a variety of concrete variables and interpret information furnished in written, oral and/or diagram form
Ability to speak, read, write and understand English
H1B sponsorship not available
Benefits
At Octapharma Plasma we believe in our employees who have the passion and ability to make a difference to the quality of life of their communities. The individual growth and success of each and every employee at Octapharma Plasma is an integral part of our continued growth and success. We offer competitive compensation and a comprehensive benefits package.
Other benefits of the BA role include:
Medical, Dental and Vision Insurance
Life Insurance
401(k) contribution and matching program
Flexible Spending Accounts
Tuition Reimbursement
Team-oriented environment
Jun 19, 2019
Full-time
Business Analyst - BABOK
We are seeking a Business Analyst to join our growing biopharmaceutical company. Reporting to the Business Analyst Supervisor, this position is responsible for working with business stakeholders to define and document business processes and software requirements for technology requests. You will regularly engage in multiple initiatives simultaneously across all levels in the organization. This will include teaming with IT developers, business key users, validation and QA staff.
Additional responsibilities of the BA role include:
Collect, analyze and interpret requirements using interviews, document analysis, business process descriptions, business analysis, and task and workflow analysis toward best practice or BABOK standards.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish the underlying true needs from user requests.
Proactively communicate, collaborate, and facilitate knowledge transfer between internal customers and development team to analyze information needs and functional requirements.
Clearly and concisely document the results of analysis and workflows as well as obtain sign-off from the internal customers.
Assist technical writer in the design of test scripts and test scenarios. Coordinate with the business users who test, validate, and evaluate new applications and functions, and determine issues in services and software.
Serve as the conduit between the internal customer community and the software development team through which requirements flow.
Job Requirements
Qualified candidates of this role must offer a Bachelor's degree in information technology or a related field. You must offer excellent communication, technical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Technical skills and experience required of the BA role include:
Minimum of 5 years experience as a Business Analyst
Minimum of 5 years experience creating, editing and revising technical documentation such as process diagrams, flow charts, procedure manuals and training materials
Demonstrated ability to successfully engage in multiple initiatives simultaneously across all levels in an organization
Willingness to drive and challenge business users on their assumptions of how they will successfully execute their plans
Ability to read and interpret moderately complex or technical documents such as laws, regulations, safety rules, operating and maintenance instructions and procedure manuals
Ability to solve practical problems and handle a variety of concrete variables and interpret information furnished in written, oral and/or diagram form
Ability to speak, read, write and understand English
H1B sponsorship not available
Benefits
At Octapharma Plasma we believe in our employees who have the passion and ability to make a difference to the quality of life of their communities. The individual growth and success of each and every employee at Octapharma Plasma is an integral part of our continued growth and success. We offer competitive compensation and a comprehensive benefits package.
Other benefits of the BA role include:
Medical, Dental and Vision Insurance
Life Insurance
401(k) contribution and matching program
Flexible Spending Accounts
Tuition Reimbursement
Team-oriented environment
SEBPO is looking for a IT Manager to provide technical leadership and oversight to drive projects, enable new implementations and facilitate ongoing improvements in our technical systems.
SEBPO is a trusted Business Process Outsourcing (BPO) partner specializing in Digital Advertising Operations and Creative Services, Application Development and Support, Quality Assurance and Data Solutions. Our expert service teams complement and improve the day-to-day operations of clients' in the advertising, marketing, and technology industries.
As a Technology Operations Manager, you will utilize your deep technical expertise and knowledge to troubleshoot a variety of IT issues. You’ll work closely with our VP of US Operations, as well as other internal teams, to support the technology infrastructure of the organization, lead internal IT meetings and manage system implementations. You’ll suggest alternative systems and test out new technologies to improve processes, keeping us effective and efficient. And if our clients run into a particular technology challenge, you’ll be a thought partner for our overseas delivery teams in finding the right solution.
The ideal candidate is forward thinking, highly process-oriented and has previous experience in technical project management.
Responsibilities
Report to and serve as a technology business partner to our VP of US Operations
Track IT purchases within established spending limits
Create Standard Operating Procedures to better systematize our technology practices
Schedule and track minutes for regular corporate IT meetings
Provide first level technical support for our US Office
Manage US network vendors and computer assets
Track IT requests and tickets using Google Spreadsheet
Oversee IT equipment and hardware purchasing for US Office
Work collaboratively across teams to establish technical and process direction
Manage cross departmental systems implementations and projects
Gather technical requirements when required by Client Solutions Team / Transition Team
Occasionally troubleshoot client technology issues, working with our overseas teams or vendors as needed
You should be comfortable providing Systems Administration for:
Mac Environment
Microsoft User Licenses
WebEx System Account Administration
SSL Certificates
Account Owner for Proxy Servers, Amazon, Internal Software, Chat
CRM (Salesforce) and Outreach.io administration
Minor Accounts including Nest Camera Accounts, GoDaddy Domain Names, SignUp Genius, Etc.
8x8 Phone Administration
Other Requirements
Bachelors or Masters in IT, Computer Science, Systems Administration, or a related field. Degree in another field with additional relevant work experience or certifications also accepted.
5+ years of relevant technical experience, including systems upgrades and overall technical project management
Ability to coordinate and communicate across departments, including overseas teams.
Prior experience in a distributed team is a bonus, but not required.
Strong ability to work through complex technical problems, with an eye for process improvements
Experience maintaining systems with a large number of users
Experience evaluating technology purchases, negotiating user licenses, contracts
Ability to work independently
An extremely high consideration toward privacy, confidentiality, and professionalism, as you will handle sensitive and protected data
Comfortable in an environment where a high level of responsiveness and attention to detail are critical
Familiarity with Java, PHP, HTML and CRM systems a plus
Jun 19, 2019
Full-time
SEBPO is looking for a IT Manager to provide technical leadership and oversight to drive projects, enable new implementations and facilitate ongoing improvements in our technical systems.
SEBPO is a trusted Business Process Outsourcing (BPO) partner specializing in Digital Advertising Operations and Creative Services, Application Development and Support, Quality Assurance and Data Solutions. Our expert service teams complement and improve the day-to-day operations of clients' in the advertising, marketing, and technology industries.
As a Technology Operations Manager, you will utilize your deep technical expertise and knowledge to troubleshoot a variety of IT issues. You’ll work closely with our VP of US Operations, as well as other internal teams, to support the technology infrastructure of the organization, lead internal IT meetings and manage system implementations. You’ll suggest alternative systems and test out new technologies to improve processes, keeping us effective and efficient. And if our clients run into a particular technology challenge, you’ll be a thought partner for our overseas delivery teams in finding the right solution.
The ideal candidate is forward thinking, highly process-oriented and has previous experience in technical project management.
Responsibilities
Report to and serve as a technology business partner to our VP of US Operations
Track IT purchases within established spending limits
Create Standard Operating Procedures to better systematize our technology practices
Schedule and track minutes for regular corporate IT meetings
Provide first level technical support for our US Office
Manage US network vendors and computer assets
Track IT requests and tickets using Google Spreadsheet
Oversee IT equipment and hardware purchasing for US Office
Work collaboratively across teams to establish technical and process direction
Manage cross departmental systems implementations and projects
Gather technical requirements when required by Client Solutions Team / Transition Team
Occasionally troubleshoot client technology issues, working with our overseas teams or vendors as needed
You should be comfortable providing Systems Administration for:
Mac Environment
Microsoft User Licenses
WebEx System Account Administration
SSL Certificates
Account Owner for Proxy Servers, Amazon, Internal Software, Chat
CRM (Salesforce) and Outreach.io administration
Minor Accounts including Nest Camera Accounts, GoDaddy Domain Names, SignUp Genius, Etc.
8x8 Phone Administration
Other Requirements
Bachelors or Masters in IT, Computer Science, Systems Administration, or a related field. Degree in another field with additional relevant work experience or certifications also accepted.
5+ years of relevant technical experience, including systems upgrades and overall technical project management
Ability to coordinate and communicate across departments, including overseas teams.
Prior experience in a distributed team is a bonus, but not required.
Strong ability to work through complex technical problems, with an eye for process improvements
Experience maintaining systems with a large number of users
Experience evaluating technology purchases, negotiating user licenses, contracts
Ability to work independently
An extremely high consideration toward privacy, confidentiality, and professionalism, as you will handle sensitive and protected data
Comfortable in an environment where a high level of responsiveness and attention to detail are critical
Familiarity with Java, PHP, HTML and CRM systems a plus
The ITSM manager is a subject matter expert responsible for the daily oversight and governance of Harris ISO-20000 process framework. Harris is looking for a qualified individual who can manage the continued upkeep of ISO-20K certification and supports ISO-27001 as a consultant.
The ITSM manger is responsible for enforcing, monitoring, measuring and continually improving all process areas. Regularly review and update Process, Procedure, and other standard work and ensure all revisions are appropriately deployed, to include requisite training of all impacted parties and stakeholders. Identify and lead the execution of continual improvement initiatives relative to Incident, Problem, Change, Service Request, BRM, Supplier, Availability, Continuity, Demand management etc. Provide best-practice guidance to all teams around effective utilization of proactive Problem Management practices to support the reduction of recurring Incidents.
Job Duties:
Conducts monthly ITSM meetings and one on one meetings with process owners/managers as needed. Capturing and posting meeting minutes & actions
Accountable for maintaining all documentation that may be required as part of the ISO-20K certification
Perform risk analysis of functions and activities to determine the nature of operations and the adequacy of the system of internal control to achieve established objectives
Perform technical reviews of controls to identify new/emerging risks and evaluate the impact of these risks within the overall control environment
Identify and recommend business process changes resulting in strengthened internal controls as it relates to operations, compliance or reporting (non-financial) objectives.
Minimum Qualifcations:
Bachelor's degree in IT or related field and 9 years' of relevant experience.
Certified as lead auditor in ISO-20000, ISO-27001 and experience auditing ISO-9001; ITIL V3 or V4 Foundation certified
5 years experience in utilizing various methodologies and frameworks, including ITIL, CMMI/COBIT, and/or PCI
Preferred Qualifications:
Knowledge of and experience in utilizing various methodologies and frameworks, including COBIT, COSO, ITIL, PCI is highly preferred.
Experience in creating assessment/audit programs and project management.
Ability to work in a large and matrixed corporate environment.
Ability to work on multiple projects simultaneously and manage priorities to meet deadlines; Work closely with business, technical and project teams.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for considering you for other available positions.
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Candidates will support Environment, Health and Safety by fulfilling the Harris EHS Policy, complying with Harris EHS programs and applicable regulations, and striving for continual EHS improvement.
Jun 13, 2019
Full-time
The ITSM manager is a subject matter expert responsible for the daily oversight and governance of Harris ISO-20000 process framework. Harris is looking for a qualified individual who can manage the continued upkeep of ISO-20K certification and supports ISO-27001 as a consultant.
The ITSM manger is responsible for enforcing, monitoring, measuring and continually improving all process areas. Regularly review and update Process, Procedure, and other standard work and ensure all revisions are appropriately deployed, to include requisite training of all impacted parties and stakeholders. Identify and lead the execution of continual improvement initiatives relative to Incident, Problem, Change, Service Request, BRM, Supplier, Availability, Continuity, Demand management etc. Provide best-practice guidance to all teams around effective utilization of proactive Problem Management practices to support the reduction of recurring Incidents.
Job Duties:
Conducts monthly ITSM meetings and one on one meetings with process owners/managers as needed. Capturing and posting meeting minutes & actions
Accountable for maintaining all documentation that may be required as part of the ISO-20K certification
Perform risk analysis of functions and activities to determine the nature of operations and the adequacy of the system of internal control to achieve established objectives
Perform technical reviews of controls to identify new/emerging risks and evaluate the impact of these risks within the overall control environment
Identify and recommend business process changes resulting in strengthened internal controls as it relates to operations, compliance or reporting (non-financial) objectives.
Minimum Qualifcations:
Bachelor's degree in IT or related field and 9 years' of relevant experience.
Certified as lead auditor in ISO-20000, ISO-27001 and experience auditing ISO-9001; ITIL V3 or V4 Foundation certified
5 years experience in utilizing various methodologies and frameworks, including ITIL, CMMI/COBIT, and/or PCI
Preferred Qualifications:
Knowledge of and experience in utilizing various methodologies and frameworks, including COBIT, COSO, ITIL, PCI is highly preferred.
Experience in creating assessment/audit programs and project management.
Ability to work in a large and matrixed corporate environment.
Ability to work on multiple projects simultaneously and manage priorities to meet deadlines; Work closely with business, technical and project teams.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for considering you for other available positions.
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Candidates will support Environment, Health and Safety by fulfilling the Harris EHS Policy, complying with Harris EHS programs and applicable regulations, and striving for continual EHS improvement.
PDM Applications Engineer specializing in the configuration, deployment, integration, training, and support of the Oracle Agile PDM system.
Extensive knowledge required of the Agile administrative client (Java) to configure object types, attributes, users, groups, roles, workflows, reports, and interfaces (Active Directory, MCAD, ECAD, MRP, etc.)
Will provide (Agile) PDM application support and training for individual users, engineering functional organizations, and program teams within the division hardware engineering and program team communities.
Support the System Configuration, Operations and Maintenance (O&M) guides, and the internal WEB Page which document and provide complete system configuration, maintenance, community support.
Assist and execute the activities of the PDM Support Team. Interface with the PDM Project Team and the MRP team.
Provide application and process support for individual users and enterprise-wide applications (PDM, MRP, ECAD, MCAD, etc.) and other services used by the division engineering community.
Team leadership
Qualifications:
BS in Computer Information Systems or a related field
6 or more years of experience supporting software/tools.
Experience leading small projects
Must have the ability to obtain a security clearance.
Preferred Additional Skills:
Experience administering complex applications and/or large databases preferred
Ability to communicate effectively in both verbal and written forms.
Ability to prepare and present technical documents and presentations to employees and customers.
Self-starter and able to work with minimal supervision.
Ability to learn new technologies and execute tasks with moderate guidance.
Ability to be very detail oriented and interact with a wide range of individuals and levels of management.
Customer focus and understand customer’s sense of urgency.
Dependable team player.
Possess good organizational and problem-solving skills.
Have a willingness to work with teams, individuals and vendors to troubleshoot application and process problems.
Must be customer focused and service oriented
Have the leadership skills required to identify systemic problems then marshal the resources to uccessfully attack the problem.
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Candidates will support Environment, Health and Safety by fulfilling the Harris EHS Policy, complying with Harris EHS programs and applicable regulations, and striving for continual EHS improvement.
Jun 13, 2019
Full-time
PDM Applications Engineer specializing in the configuration, deployment, integration, training, and support of the Oracle Agile PDM system.
Extensive knowledge required of the Agile administrative client (Java) to configure object types, attributes, users, groups, roles, workflows, reports, and interfaces (Active Directory, MCAD, ECAD, MRP, etc.)
Will provide (Agile) PDM application support and training for individual users, engineering functional organizations, and program teams within the division hardware engineering and program team communities.
Support the System Configuration, Operations and Maintenance (O&M) guides, and the internal WEB Page which document and provide complete system configuration, maintenance, community support.
Assist and execute the activities of the PDM Support Team. Interface with the PDM Project Team and the MRP team.
Provide application and process support for individual users and enterprise-wide applications (PDM, MRP, ECAD, MCAD, etc.) and other services used by the division engineering community.
Team leadership
Qualifications:
BS in Computer Information Systems or a related field
6 or more years of experience supporting software/tools.
Experience leading small projects
Must have the ability to obtain a security clearance.
Preferred Additional Skills:
Experience administering complex applications and/or large databases preferred
Ability to communicate effectively in both verbal and written forms.
Ability to prepare and present technical documents and presentations to employees and customers.
Self-starter and able to work with minimal supervision.
Ability to learn new technologies and execute tasks with moderate guidance.
Ability to be very detail oriented and interact with a wide range of individuals and levels of management.
Customer focus and understand customer’s sense of urgency.
Dependable team player.
Possess good organizational and problem-solving skills.
Have a willingness to work with teams, individuals and vendors to troubleshoot application and process problems.
Must be customer focused and service oriented
Have the leadership skills required to identify systemic problems then marshal the resources to uccessfully attack the problem.
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Candidates will support Environment, Health and Safety by fulfilling the Harris EHS Policy, complying with Harris EHS programs and applicable regulations, and striving for continual EHS improvement.
​The Data and Reporting Analyst II – IT Services will be responsible for providing analytical and reporting support to the IT organization. Additional responsibilities will include making a productive contribution to key business initiatives and audits requests. This position requires moderate coordination with other departments and business partners in order to provide support.
Job Duties
Design and build queries, reports, and dashboards using various data visualization tools including, but not limited to, Power BI and/or Cognos Analytics, MS Excel, and ServiceNow's Performance Analytics
Identify, define, and produce accurate and meaningful metrics in an effort to deliver high quality, actionable, efficient, and interactive reporting to drive business decisions
Produce analytic reports, which extract meaningful insights for leadership to better understand and improve business performance
Produce IT executive, operational, performance, and financial reporting
Evaluate current reporting processes and make recommendations for improvements and efficiencies
Maintain thorough understanding of data and information resources
With general supervision, work in a collaborative and constructive manner with internal stakeholders and various business units to complete tasks with time sensitive deadlines
Accountable for data validation of all reports/analysis
Assist in developing and maintaining process documentation
Provide and seek training and mentoring from peers for cross-functional growth, learning and career development
Develop and maintain productive working relationship with IT and other stakeholders
Take raw data-sets and transfer them into Executive presentations.
Knowledge
Skilled in data analytics/data presentation
Deep understanding of database technology and design concepts
Intermediate computer skills, including, but not limited to, MS Excel, MS PowerPoint, Cognos Analytics, ServiceNow, and SQL
Knowledge of general business practices and concepts, as it relates to IT and the financial industry
Working knowledge of ITIL practices
Skills
Ability to understand GM Financial’s business; apply knowledge and critical thinking skills in day-to-day problems and solutions
Strong analytical skills and ability to draw conclusions based on data
Must be able use appropriate analysis, judgment, logic, and communication methods when solving problems and making decisions
Detail oriented, with a structured approach to planning and organization
Capable of working both independently and as a contributing team member, to meet team and department goals
Excellent verbal and written communication skills
Possesses the skill to display the utmost level of professionalism, tact, and discretion
Ability to relate well with others, build relationships and constructively interact with a variety of people and situations
Must effectively present concepts and ideas
Must take initiative to explore best practices, keep up-to-date with technology changes & training related to reporting and analytics
Ability to make decisions with guidance from management
At all times, maintain confidentiality and protect the privacy of information
Additional Knowledge and Skills
Perform special projects and other related duties as assigned/required
Mentor entry-level analysts
Education
Bachelor’s Degree in Business, Finance, Accounting, or Information Systems required or equivalent work experience and/or advanced certifications preferred
Experience
2-3 years of experience in a similar role required
2-4 years of experience with relational databases and BI tools required
2-4 years experience developing ServiceNow reporting preferred
2-4 years developing analytic reporting required
Jun 04, 2019
Full-time
​The Data and Reporting Analyst II – IT Services will be responsible for providing analytical and reporting support to the IT organization. Additional responsibilities will include making a productive contribution to key business initiatives and audits requests. This position requires moderate coordination with other departments and business partners in order to provide support.
Job Duties
Design and build queries, reports, and dashboards using various data visualization tools including, but not limited to, Power BI and/or Cognos Analytics, MS Excel, and ServiceNow's Performance Analytics
Identify, define, and produce accurate and meaningful metrics in an effort to deliver high quality, actionable, efficient, and interactive reporting to drive business decisions
Produce analytic reports, which extract meaningful insights for leadership to better understand and improve business performance
Produce IT executive, operational, performance, and financial reporting
Evaluate current reporting processes and make recommendations for improvements and efficiencies
Maintain thorough understanding of data and information resources
With general supervision, work in a collaborative and constructive manner with internal stakeholders and various business units to complete tasks with time sensitive deadlines
Accountable for data validation of all reports/analysis
Assist in developing and maintaining process documentation
Provide and seek training and mentoring from peers for cross-functional growth, learning and career development
Develop and maintain productive working relationship with IT and other stakeholders
Take raw data-sets and transfer them into Executive presentations.
Knowledge
Skilled in data analytics/data presentation
Deep understanding of database technology and design concepts
Intermediate computer skills, including, but not limited to, MS Excel, MS PowerPoint, Cognos Analytics, ServiceNow, and SQL
Knowledge of general business practices and concepts, as it relates to IT and the financial industry
Working knowledge of ITIL practices
Skills
Ability to understand GM Financial’s business; apply knowledge and critical thinking skills in day-to-day problems and solutions
Strong analytical skills and ability to draw conclusions based on data
Must be able use appropriate analysis, judgment, logic, and communication methods when solving problems and making decisions
Detail oriented, with a structured approach to planning and organization
Capable of working both independently and as a contributing team member, to meet team and department goals
Excellent verbal and written communication skills
Possesses the skill to display the utmost level of professionalism, tact, and discretion
Ability to relate well with others, build relationships and constructively interact with a variety of people and situations
Must effectively present concepts and ideas
Must take initiative to explore best practices, keep up-to-date with technology changes & training related to reporting and analytics
Ability to make decisions with guidance from management
At all times, maintain confidentiality and protect the privacy of information
Additional Knowledge and Skills
Perform special projects and other related duties as assigned/required
Mentor entry-level analysts
Education
Bachelor’s Degree in Business, Finance, Accounting, or Information Systems required or equivalent work experience and/or advanced certifications preferred
Experience
2-3 years of experience in a similar role required
2-4 years of experience with relational databases and BI tools required
2-4 years experience developing ServiceNow reporting preferred
2-4 years developing analytic reporting required
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
Jun 04, 2019
Full-time
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
The Analyst IT, Customer Support Products provides direct support to JetBlue IT initiatives through working directly with the Project Manager and through development of materials in support of the planning and execution of IT projects.
With the guidance of a Project Manager, the Analyst actively supports all aspects of IT projects from start to finish with a particular emphasis on requirements development and participation in project quality activities.
The Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.
Essential Responsibilities
Actively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and procedures
Produce clear, detailed project scope and design documents to be used by technical specialists to design, estimate and build appropriate IT solutions
Elicit and develop clear, traceable requirements, using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks
Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them;
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity;
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in related discipline
One (1) year experience supporting projects with business user and IT components
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Excellent verbal and written communication skills
Ability to interact professionally with diverse stakeholders at all levels of the organization
Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
Working knowledge of risk management and quality assurance standards and methodologies
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Strong attention to detail and excellent written, verbal and presentation skills
Experience organizing and coordinating projects while providing exceptional customer service
Able to multi-task, prioritize deadlines, and complete assignments accurately and timely in a fast-paced, changing environment
Ability to work under pressure in a fast paced, results driven environment Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.);
Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements;
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment;
Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer;
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives;
Knowledge of technology fundamentals and concepts including Microsoft technologies
Ability to work well with others and complete tasks with minimal supervision;
Effective time management and prioritization skills;
Certified Business Analyst Professional (CBAP)
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
May 04, 2019
Full-time
The Analyst IT, Customer Support Products provides direct support to JetBlue IT initiatives through working directly with the Project Manager and through development of materials in support of the planning and execution of IT projects.
With the guidance of a Project Manager, the Analyst actively supports all aspects of IT projects from start to finish with a particular emphasis on requirements development and participation in project quality activities.
The Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.
Essential Responsibilities
Actively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and procedures
Produce clear, detailed project scope and design documents to be used by technical specialists to design, estimate and build appropriate IT solutions
Elicit and develop clear, traceable requirements, using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks
Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them;
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity;
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in related discipline
One (1) year experience supporting projects with business user and IT components
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Excellent verbal and written communication skills
Ability to interact professionally with diverse stakeholders at all levels of the organization
Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
Working knowledge of risk management and quality assurance standards and methodologies
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Strong attention to detail and excellent written, verbal and presentation skills
Experience organizing and coordinating projects while providing exceptional customer service
Able to multi-task, prioritize deadlines, and complete assignments accurately and timely in a fast-paced, changing environment
Ability to work under pressure in a fast paced, results driven environment Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.);
Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements;
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment;
Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer;
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives;
Knowledge of technology fundamentals and concepts including Microsoft technologies
Ability to work well with others and complete tasks with minimal supervision;
Effective time management and prioritization skills;
Certified Business Analyst Professional (CBAP)
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Project Manager, IT Digital and Customer Products plans, coordinates and manages a portfolio of projects between IT and assigned business units for Loyalty Products. With the guidance of the IT Manager and Product Manager the Project Manager actively leads all aspects of the projects from start to finish, including project team definition, project planning, documentation, vendor selection contract management, product purchasing, tracking, reporting, rollout, interfacing with training and support groups, and formalized project closure.
Essential Responsibilities
Project initiation: Define project high level scope, establish stakeholders, and secure funding and/or internal resources.
Project planning: Create requirements specification and project plan. Define project team.
Establish resource allocation decisions with managers of each IT discipline. Coordinate vendor selection and vendor contract management. Facilitate product purchasing. Establish success criteria.
Project execution: Collect technical documentation, deployment plan, support plan. Interface between IT and business units and/or vendors.
Project control: Manage changes, risks, scope, cost, quality, communications, time, and procurement.
Project closure: Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience managing projects
Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of IT disciplines and interdependencies
Knowledge of budget processes and ability to manage and track large project budgets
Knowledge and experience of project cost tracking
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong vendor management, negotiation and resolution skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
Available for occasional overnight travel (15%)
In possession of valid travel documents with the ability to travel in and out of the United States
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Knowledge of Airline industry landscape and experience in digital consumer-facing products
Project Management Professional (PMP) certification by Project Management Institute (PMI) .
Experience managing project budgets greater than $250K with several team members
Strong interpersonal, leadership and managerial skills including the ability to motivate others
Ability to work effectively with all levels and in diverse environments
Ability to manage risk
Ability to work in a high-pressure environment
Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
May 04, 2019
Full-time
The Project Manager, IT Digital and Customer Products plans, coordinates and manages a portfolio of projects between IT and assigned business units for Loyalty Products. With the guidance of the IT Manager and Product Manager the Project Manager actively leads all aspects of the projects from start to finish, including project team definition, project planning, documentation, vendor selection contract management, product purchasing, tracking, reporting, rollout, interfacing with training and support groups, and formalized project closure.
Essential Responsibilities
Project initiation: Define project high level scope, establish stakeholders, and secure funding and/or internal resources.
Project planning: Create requirements specification and project plan. Define project team.
Establish resource allocation decisions with managers of each IT discipline. Coordinate vendor selection and vendor contract management. Facilitate product purchasing. Establish success criteria.
Project execution: Collect technical documentation, deployment plan, support plan. Interface between IT and business units and/or vendors.
Project control: Manage changes, risks, scope, cost, quality, communications, time, and procurement.
Project closure: Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience managing projects
Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of IT disciplines and interdependencies
Knowledge of budget processes and ability to manage and track large project budgets
Knowledge and experience of project cost tracking
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong vendor management, negotiation and resolution skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
Available for occasional overnight travel (15%)
In possession of valid travel documents with the ability to travel in and out of the United States
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Knowledge of Airline industry landscape and experience in digital consumer-facing products
Project Management Professional (PMP) certification by Project Management Institute (PMI) .
Experience managing project budgets greater than $250K with several team members
Strong interpersonal, leadership and managerial skills including the ability to motivate others
Ability to work effectively with all levels and in diverse environments
Ability to manage risk
Ability to work in a high-pressure environment
Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Architect develops, documents, and disseminates information security architectural standards across all of JetBlue’s Information Technology groups. The Architect provides direction to project teams on building the appropriate information security controls into systems in development. The Architect provides direction to system engineers on improving and maintaining the appropriate information security controls for production systems. The Architect is responsible for driving the implementation and adoption of key information security tools.
Essential Responsibilities
Ensures that information security policies, multi-year strategies, standards, procedures, and best practices are developed and communicated with JetBlue's IT Leadership
Develop and execute data security architecture framework
Define and research information security standards; vulnerability analyses and risk assessments; reviewing architecture platforms, applications and integration issues.
Participates in Project Management activities to manage IT Security programs and initiatives;
Participate on the IT Architectural Review Board to drive overall technology direction for JetBlue.
Participates in the development and delivery of a comprehensive information security training program that provides the appropriate training for all crewmembers.
Works with internal and external Auditors to assess compliance with policies, standards, procedures, and best practices.
Review and evaluate firewall change requests.
Other duties as assigned
Minimum Experience and Qualifications
Bachelors in Computer Science.
Four (4) years information technology experience.
Four (4) years information security experience.
Experience delivering comprehensive architecture specifications
Experience providing data protection and web application firewalls
Must be able to work in a team environment as a productive and cordial team player
Must be able to multi-task and prioritize in a fast paced multi-team environment
Ability to present to a variety of audiences
Ability to work to deadlines with quick turnaround
Ability to handle confidential information with professionalism and diplomacy
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
CISSP certified (or equivalent).
Knowledge of Information security principles.
Understands the concepts of and techniques for secure programming.
Knowledge of security vulnerabilities/weaknesses - fundamental causes of vulnerabilities through which most attacks are exploited.
Able to recognize and categorize the most common types of vulnerabilities and associated attacks.
Familiarity of network Protocols including IP, TCP, UDP, ICMP, ARP, RARP, TFTP, FTP, HTTP, HTTPS, SNMP, and SMTP. Understand how these protocols work, what they are used for, the differences between them, some of the common weaknesses, etc.
Understanding of information security risk analysis.
Knowledge of network applications and services – expertise in the purpose of the application or service, how it works, common usage, secure configurations, and the common types of threats or attacks against the application or service, as well as mitigation strategies.
Host/System Security Issues – expertise in security issues at a host level for the various types of operating systems (Windows and UNIX). Experience in using the operating system (user security issues) and some familiarity in managing and maintaining the operating system as an administrator.
Malicious Code (Viruses, Worms, Trojan Horse programs) – expertise in not only how malicious code is propagated through some of the obvious methods (disks, email, programs, etc.) but also how it can propagate through other means such as PostScript, Word macros, MIME, peer-to-peer file sharing, or boot-sector viruses.
Understanding/Identifying Intruder Techniques - must be able to recognize known intrusion techniques based on the footprints or artifacts left by different types of attack in the incident reports. Know the appropriate methods to protect against these known attack techniques and the risks associated with the attacks. Analysis of and correlation between incidents to notice what has not been seen before.
Working Conditions
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
May 04, 2019
Full-time
The Architect develops, documents, and disseminates information security architectural standards across all of JetBlue’s Information Technology groups. The Architect provides direction to project teams on building the appropriate information security controls into systems in development. The Architect provides direction to system engineers on improving and maintaining the appropriate information security controls for production systems. The Architect is responsible for driving the implementation and adoption of key information security tools.
Essential Responsibilities
Ensures that information security policies, multi-year strategies, standards, procedures, and best practices are developed and communicated with JetBlue's IT Leadership
Develop and execute data security architecture framework
Define and research information security standards; vulnerability analyses and risk assessments; reviewing architecture platforms, applications and integration issues.
Participates in Project Management activities to manage IT Security programs and initiatives;
Participate on the IT Architectural Review Board to drive overall technology direction for JetBlue.
Participates in the development and delivery of a comprehensive information security training program that provides the appropriate training for all crewmembers.
Works with internal and external Auditors to assess compliance with policies, standards, procedures, and best practices.
Review and evaluate firewall change requests.
Other duties as assigned
Minimum Experience and Qualifications
Bachelors in Computer Science.
Four (4) years information technology experience.
Four (4) years information security experience.
Experience delivering comprehensive architecture specifications
Experience providing data protection and web application firewalls
Must be able to work in a team environment as a productive and cordial team player
Must be able to multi-task and prioritize in a fast paced multi-team environment
Ability to present to a variety of audiences
Ability to work to deadlines with quick turnaround
Ability to handle confidential information with professionalism and diplomacy
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
CISSP certified (or equivalent).
Knowledge of Information security principles.
Understands the concepts of and techniques for secure programming.
Knowledge of security vulnerabilities/weaknesses - fundamental causes of vulnerabilities through which most attacks are exploited.
Able to recognize and categorize the most common types of vulnerabilities and associated attacks.
Familiarity of network Protocols including IP, TCP, UDP, ICMP, ARP, RARP, TFTP, FTP, HTTP, HTTPS, SNMP, and SMTP. Understand how these protocols work, what they are used for, the differences between them, some of the common weaknesses, etc.
Understanding of information security risk analysis.
Knowledge of network applications and services – expertise in the purpose of the application or service, how it works, common usage, secure configurations, and the common types of threats or attacks against the application or service, as well as mitigation strategies.
Host/System Security Issues – expertise in security issues at a host level for the various types of operating systems (Windows and UNIX). Experience in using the operating system (user security issues) and some familiarity in managing and maintaining the operating system as an administrator.
Malicious Code (Viruses, Worms, Trojan Horse programs) – expertise in not only how malicious code is propagated through some of the obvious methods (disks, email, programs, etc.) but also how it can propagate through other means such as PostScript, Word macros, MIME, peer-to-peer file sharing, or boot-sector viruses.
Understanding/Identifying Intruder Techniques - must be able to recognize known intrusion techniques based on the footprints or artifacts left by different types of attack in the incident reports. Know the appropriate methods to protect against these known attack techniques and the risks associated with the attacks. Analysis of and correlation between incidents to notice what has not been seen before.
Working Conditions
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Quality is now not only functional quality but diversified to data quality, automation, load, security and audit compliance across a variety of applications from a modern stack that uses microservices on the cloud serving modern UI frameworks to large “monolithic” applications running on specified hardware serving over direct installations and/or citrix clients. To add to this a complex string of services that continuously interact with each other to complete a single transaction like assigning a crew-pairing makes it critical to be able to seed test data across systems and use developmental capabilities to stub the workflow. This needs varied knowledge and expertise with enough tenure to support legacy systems while speeding up the time to market for newer technologies using agile methodologies.
The Director of Enterprise Quality Assurance is responsible for the vision, strategy, direction, planning and execution of all IT Enterprise Quality Assurance related activities of the organization, as well as to provide administrative direction and support for daily operational activities of the group. The Director of Enterprise Quality Assurance establishes quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers.
The Director will be responsible in maintaining the high level of security and audit controls required by JetBlue across its portfolio of applications. The Director is also accountable for maintaining quality assurance staff by recruiting, selecting, orienting, and training employees. The Director will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective testing options. This person will also define and implement appropriate IT QA policies, procedures, and best practices.
The Director is comfortable with maintaining a public profile and building relationships throughout the organization. The Director is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities
Create a best in class QA & QC organization by focusing on fundamental tenets like value generation, speed to market, reliability, automation and innovation
Lead IT Enterprise Quality Assurance team operations and planning, including fostering innovation, planning projects, and organizing and strategic allocation of crewmembers/consultants and financial resources for the execution of high-quality deployments that support the business of JetBlue
Partner with the CISO’s organization to ensure security testing is implemented across the portfolio of tech products and maintained across releases
Partner with audit control organization to ensure that we track all audit issues to closure based on priority and implement best practices to avoid future audit issues
Partner to deliver an IT Strategy and an annual plan to ensure that JetBlue products are delivered to Production with quality
Foster, manage and maintain productive relationships across JetBlue teams
Provide and empower the IT Quality teams with visibility into JetBlue’s business with focus on the customer experience.
Benchmark, analyze, report on, and make recommendations to IT Leadership for the improvement and growth of the Enterprise Quality Assurance and IT
Work closely with Product, ITSM and CCB to manage production and non-production environments
Establish goals and be responsible for the success of the Enterprise Quality
Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of succession plan for the IT department
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in Computer Science discipline and/or demonstrated capability to perform job responsibilities through four (4) years of previous experience and education
Seven (7) experience in an IT/Business liaison role managing relationships and project delivery
Five (5) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects
Three (3) years’ experience in software development and/or production support and/or platform services
Knowledge of Project Management and strategic planning
Available for moderate overnight travel (up to 35%)
Able to work flexible hours and be available for emergency response short notice
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Master’s in Computer Science
Experience managing multiple projects across several platforms
Experience managing a budget
Experience managing a full project or initiative, including presenting recommendations to senior leadership
Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
Exposure to JetBlue’s IT disciplines and interdependencies
Exposure to JetBlue’s business units and how their needs drive IT strategy
Experience working on enterprise-wide budget process
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
May 04, 2019
Full-time
Quality is now not only functional quality but diversified to data quality, automation, load, security and audit compliance across a variety of applications from a modern stack that uses microservices on the cloud serving modern UI frameworks to large “monolithic” applications running on specified hardware serving over direct installations and/or citrix clients. To add to this a complex string of services that continuously interact with each other to complete a single transaction like assigning a crew-pairing makes it critical to be able to seed test data across systems and use developmental capabilities to stub the workflow. This needs varied knowledge and expertise with enough tenure to support legacy systems while speeding up the time to market for newer technologies using agile methodologies.
The Director of Enterprise Quality Assurance is responsible for the vision, strategy, direction, planning and execution of all IT Enterprise Quality Assurance related activities of the organization, as well as to provide administrative direction and support for daily operational activities of the group. The Director of Enterprise Quality Assurance establishes quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers.
The Director will be responsible in maintaining the high level of security and audit controls required by JetBlue across its portfolio of applications. The Director is also accountable for maintaining quality assurance staff by recruiting, selecting, orienting, and training employees. The Director will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective testing options. This person will also define and implement appropriate IT QA policies, procedures, and best practices.
The Director is comfortable with maintaining a public profile and building relationships throughout the organization. The Director is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities
Create a best in class QA & QC organization by focusing on fundamental tenets like value generation, speed to market, reliability, automation and innovation
Lead IT Enterprise Quality Assurance team operations and planning, including fostering innovation, planning projects, and organizing and strategic allocation of crewmembers/consultants and financial resources for the execution of high-quality deployments that support the business of JetBlue
Partner with the CISO’s organization to ensure security testing is implemented across the portfolio of tech products and maintained across releases
Partner with audit control organization to ensure that we track all audit issues to closure based on priority and implement best practices to avoid future audit issues
Partner to deliver an IT Strategy and an annual plan to ensure that JetBlue products are delivered to Production with quality
Foster, manage and maintain productive relationships across JetBlue teams
Provide and empower the IT Quality teams with visibility into JetBlue’s business with focus on the customer experience.
Benchmark, analyze, report on, and make recommendations to IT Leadership for the improvement and growth of the Enterprise Quality Assurance and IT
Work closely with Product, ITSM and CCB to manage production and non-production environments
Establish goals and be responsible for the success of the Enterprise Quality
Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of succession plan for the IT department
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in Computer Science discipline and/or demonstrated capability to perform job responsibilities through four (4) years of previous experience and education
Seven (7) experience in an IT/Business liaison role managing relationships and project delivery
Five (5) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects
Three (3) years’ experience in software development and/or production support and/or platform services
Knowledge of Project Management and strategic planning
Available for moderate overnight travel (up to 35%)
Able to work flexible hours and be available for emergency response short notice
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Master’s in Computer Science
Experience managing multiple projects across several platforms
Experience managing a budget
Experience managing a full project or initiative, including presenting recommendations to senior leadership
Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
Exposure to JetBlue’s IT disciplines and interdependencies
Exposure to JetBlue’s business units and how their needs drive IT strategy
Experience working on enterprise-wide budget process
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Global Billing & Payments (GB&P) Production System Analyst will be responsible for managing and monitoring production activities on its Billing and Payments Platform. This is a large scale, full-cycle system support.
The candidate will be joining a global, fast-paced environment, where cross-functional teamwork, high standards, and precise execution will be critical to their success. He/She will interact with a variety of teams such as Product Management, Product Development, Quality Assurance, Billing Operations, Optimization, and others, and will serve as the functional and operational subject matter expert in the area of billing, payments, collections and financial postings. The ideal candidate will be self-motivated, process-oriented, persistent, persuasive, willing to learn new systems/technologies and have both product development and production support background, in addition to strong written and verbal communication skills.
Responsibilities
Manage and Lead the invoice and payment processing activities within given SLA’s, ensuring stability and continuity of operations and adherence to all Sarbanes Oxley IT controls;
Establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives;
Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers;
Communicate effectively with Operations and Management when schedule adjustments and delays occur;
Perform impact analysis on capacity and schedules relating to changing volumes and new projects in order to support efficient and timely delivery of all business needs;
Perform first-level troubleshooting & coordinate resolution of production issues; Follow-up and tracking for the full resolution of the issues with implementing the Short term and long term measures.
Provide recommendations and guidance for performance tuning and optimization of our supporting systems;
Perform or participate in periodic reviews, audits and updates to the hosting standards, process controls and technologies;
Create and maintain documentation related to the production environment for new projects and ongoing issues;
Support new product rollouts by providing appropriate time window & smoke testing;
Work closely with the Product teams in defining the Production rollout strategy and the smoke testing plans
Support and execute month-end close activities; and be involved in other ad hoc projects.
Our eBay Values & Team Culture
We are Courageous
Be Bold, Confident, Nimble, Not Afraid to Take Risks
We are Driven
Relentless Focus on Customers, We Play to Win. Deliver on Time
We are Inventive
Creative, Innovative, Obsessed with finding a better way
We are Our Brand
We Buy, Sell & Give on eBay with passion for our Brand
We are Richly Diverse
We value inclusion & diversity of Thought, Ideas, Talent & People
Skills/Requirements
Strong analytical skills, results-oriented and effectiveness in problem solving;
Excellent English communication skills;
Ability to author technical specifications, presentations, and other documentation;
Good background and understanding of the UNIX operating system, as well as strong knowledge of Oracle, PL/SQL, Shell/Perl scripting;
Some experience in Java is a plus;
Functional experience with Kenan/Comverse Billing System or similar enterprise solutions is a plus;
Experience on workflow scheduling package such as Automic / UC4
Experience and knowledge in SAP FICA/FICO is a plus.
Experience and knowledge in Fiserv Frontier system is a plus.
Normally, you will work a standard 40-hour week. This role requires weekend & off-hour support of production activities based on an on-call schedule.
Fluency in English is required.
BS +8 yrs or MS +5 yrs
What we offer
Be a part of a Fun and Dynamic team that helps to shape the shopping experience of the future. Future career opportunities with international exposure via eBay Inc.’s network of global locations.
A flexible and supportive environment that allows our employees to thrive and learn.
Interested?
From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. The eBay Inc. family is passionate and proud of our company. It is this vigour and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you. Visit our careers site atwww.ebaycareers.com.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. We will make every effort to respond to your request for disability assistance as soon as possible.
May 03, 2019
Full-time
The Global Billing & Payments (GB&P) Production System Analyst will be responsible for managing and monitoring production activities on its Billing and Payments Platform. This is a large scale, full-cycle system support.
The candidate will be joining a global, fast-paced environment, where cross-functional teamwork, high standards, and precise execution will be critical to their success. He/She will interact with a variety of teams such as Product Management, Product Development, Quality Assurance, Billing Operations, Optimization, and others, and will serve as the functional and operational subject matter expert in the area of billing, payments, collections and financial postings. The ideal candidate will be self-motivated, process-oriented, persistent, persuasive, willing to learn new systems/technologies and have both product development and production support background, in addition to strong written and verbal communication skills.
Responsibilities
Manage and Lead the invoice and payment processing activities within given SLA’s, ensuring stability and continuity of operations and adherence to all Sarbanes Oxley IT controls;
Establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives;
Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers;
Communicate effectively with Operations and Management when schedule adjustments and delays occur;
Perform impact analysis on capacity and schedules relating to changing volumes and new projects in order to support efficient and timely delivery of all business needs;
Perform first-level troubleshooting & coordinate resolution of production issues; Follow-up and tracking for the full resolution of the issues with implementing the Short term and long term measures.
Provide recommendations and guidance for performance tuning and optimization of our supporting systems;
Perform or participate in periodic reviews, audits and updates to the hosting standards, process controls and technologies;
Create and maintain documentation related to the production environment for new projects and ongoing issues;
Support new product rollouts by providing appropriate time window & smoke testing;
Work closely with the Product teams in defining the Production rollout strategy and the smoke testing plans
Support and execute month-end close activities; and be involved in other ad hoc projects.
Our eBay Values & Team Culture
We are Courageous
Be Bold, Confident, Nimble, Not Afraid to Take Risks
We are Driven
Relentless Focus on Customers, We Play to Win. Deliver on Time
We are Inventive
Creative, Innovative, Obsessed with finding a better way
We are Our Brand
We Buy, Sell & Give on eBay with passion for our Brand
We are Richly Diverse
We value inclusion & diversity of Thought, Ideas, Talent & People
Skills/Requirements
Strong analytical skills, results-oriented and effectiveness in problem solving;
Excellent English communication skills;
Ability to author technical specifications, presentations, and other documentation;
Good background and understanding of the UNIX operating system, as well as strong knowledge of Oracle, PL/SQL, Shell/Perl scripting;
Some experience in Java is a plus;
Functional experience with Kenan/Comverse Billing System or similar enterprise solutions is a plus;
Experience on workflow scheduling package such as Automic / UC4
Experience and knowledge in SAP FICA/FICO is a plus.
Experience and knowledge in Fiserv Frontier system is a plus.
Normally, you will work a standard 40-hour week. This role requires weekend & off-hour support of production activities based on an on-call schedule.
Fluency in English is required.
BS +8 yrs or MS +5 yrs
What we offer
Be a part of a Fun and Dynamic team that helps to shape the shopping experience of the future. Future career opportunities with international exposure via eBay Inc.’s network of global locations.
A flexible and supportive environment that allows our employees to thrive and learn.
Interested?
From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. The eBay Inc. family is passionate and proud of our company. It is this vigour and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you. Visit our careers site atwww.ebaycareers.com.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. We will make every effort to respond to your request for disability assistance as soon as possible.
