The Analyst IT, Customer Support Products provides direct support to JetBlue IT initiatives through working directly with the Project Manager and through development of materials in support of the planning and execution of IT projects. With the guidance of a Project Manager, the Analyst actively supports all aspects of IT projects from start to finish with a particular emphasis on requirements development and participation in project quality activities. The Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities. Essential Responsibilities Actively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and procedures Produce clear, detailed project scope and design documents to be used by technical specialists to design, estimate and build appropriate IT solutions Elicit and develop clear, traceable requirements, using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Collaborate with developers, architects, subject matter experts, and other IT team members  to establish the technical vision and analyze tradeoffs between usability and performance needs Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them; Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity; Other duties as assigned Minimum Experience and Qualifications Bachelor’s Degree in related discipline One (1) year  experience supporting projects with business user and IT components Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio Excellent verbal and written communication skills  Ability to interact professionally with diverse stakeholders at all levels of the organization Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation Working knowledge of risk management and quality assurance standards and methodologies Experience in the commercial aviation industries with exposure to supporting IT systems and technologies Strong attention to detail and excellent written, verbal and presentation skills  Experience organizing and coordinating projects while providing exceptional customer service Able to multi-task, prioritize deadlines, and complete assignments accurately and timely in a fast-paced, changing environment Ability to work under pressure in a fast paced, results driven environment Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located Preferred Experience and Qualifications Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.); Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements; Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment; Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer; High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives; Knowledge of technology fundamentals and concepts including Microsoft technologies Ability to work well with others and complete tasks with minimal supervision; Effective time management and prioritization skills; Certified Business Analyst Professional (CBAP) Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Well-groomed and able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Equipment: Computer and other office equipment Work Environment: Normal office environment Physical Effort:  Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change. JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Project Manager, IT Digital and Customer Products plans, coordinates and manages a portfolio of projects between IT and assigned business units for Loyalty Products. With the guidance of the IT Manager and Product Manager the Project Manager actively leads all aspects of the projects from start to finish, including project team definition, project planning, documentation, vendor selection contract management, product purchasing,  tracking, reporting, rollout, interfacing with training and support groups, and formalized project closure. Essential Responsibilities Project initiation: Define project high level scope, establish stakeholders, and secure funding and/or internal resources. Project planning: Create requirements specification and project plan. Define project team. Establish resource allocation decisions with managers of each IT discipline. Coordinate vendor selection and vendor contract management. Facilitate product purchasing. Establish success criteria. Project execution: Collect technical documentation, deployment plan, support plan. Interface between IT and business units and/or vendors. Project control: Manage changes, risks, scope, cost, quality, communications, time, and procurement. Project closure: Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts. Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements Other duties as assigned Minimum Experience and Qualifications Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience managing projects Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.) Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio Knowledge of technology fundamentals and concepts (Microsoft technologies preferred) Knowledge of IT disciplines and interdependencies Knowledge of budget processes and ability to manage and track large project budgets Knowledge and experience of project cost tracking Ability to rapidly resolve issues and recognize when escalation is necessary Strong vendor management, negotiation and resolution skills Excellent problem solving and structured thinking skills Flexibility, agility and change management skills Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.). Available for occasional overnight travel (15%) In possession of valid travel documents with the ability to travel in and out of the United States Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located    Preferred Experience and Qualifications Knowledge of Airline industry landscape and experience in digital consumer-facing products Project Management Professional (PMP) certification by Project Management Institute (PMI) . Experience managing project budgets greater than $250K with several team members Strong interpersonal, leadership and managerial skills including the ability to motivate others Ability to work effectively with all levels and in diverse environments Ability to manage risk Ability to work in a high-pressure environment Excellent customer service and an understanding of how IT is ultimately delivered to the Customer Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Well-groomed and able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) Equipment: Computer and other office equipment Work Environment: Normal office environment Physical Effort:  Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change. JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Architect develops, documents, and disseminates information security architectural standards across all of JetBlue’s Information Technology groups. The Architect provides direction to project teams on building the appropriate information security controls into systems in development.   The Architect provides direction to system engineers on improving and maintaining the appropriate information security controls for production systems.  The Architect is responsible for driving the implementation and adoption of key information security tools. Essential Responsibilities Ensures that  information security policies, multi-year strategies, standards, procedures, and best practices are developed and communicated with JetBlue's IT Leadership Develop and execute data security architecture framework Define and research information security standards; vulnerability analyses and risk assessments; reviewing architecture platforms, applications and integration issues. Participates in Project Management activities to manage IT Security programs and initiatives; Participate on the IT Architectural Review Board to drive overall technology direction for JetBlue. Participates in the development and delivery of a comprehensive information security training program that provides the appropriate training for all crewmembers. Works with internal and external Auditors to assess compliance with policies, standards, procedures, and best practices. Review and evaluate firewall change requests. Other duties as assigned Minimum Experience and Qualifications Bachelors in Computer Science. Four (4) years information technology experience. Four (4) years information security experience. Experience delivering comprehensive architecture specifications Experience providing data protection and web application firewalls Must be able to work in a team environment as a productive and cordial team player Must be able to multi-task and prioritize in a fast paced multi-team environment Ability to present to a variety of audiences Ability to work to deadlines with quick turnaround Ability to handle confidential information with professionalism and diplomacy Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located Preferred Experience and Qualifications CISSP certified (or equivalent). Knowledge of Information security principles. Understands the concepts of and techniques for secure programming. Knowledge of security vulnerabilities/weaknesses - fundamental causes of vulnerabilities through which most attacks are exploited. Able to recognize and categorize the most common types of vulnerabilities and associated attacks. Familiarity of network Protocols including IP, TCP, UDP, ICMP, ARP, RARP, TFTP, FTP, HTTP, HTTPS, SNMP, and SMTP.  Understand how these protocols work, what they are used for, the differences between them, some of the common weaknesses, etc. Understanding of information security risk analysis. Knowledge of network applications and services – expertise in the purpose of the application or service, how it works, common usage, secure configurations, and the common types of threats or attacks against the application or service, as well as mitigation strategies. Host/System Security Issues – expertise in security issues at a host level for the various types of operating systems (Windows and UNIX). Experience in using the operating system (user security issues) and some familiarity in managing and maintaining the operating system as an administrator. Malicious Code (Viruses, Worms, Trojan Horse programs) – expertise in not only how malicious code is propagated through some of the obvious methods (disks, email, programs, etc.) but also how it can propagate through other means such as PostScript, Word macros, MIME, peer-to-peer file sharing, or boot-sector viruses. Understanding/Identifying Intruder Techniques - must be able to recognize known intrusion techniques based on the footprints or artifacts left by different types of attack in the incident reports.  Know the appropriate methods to protect against these known attack techniques and the risks associated with the attacks.  Analysis of and correlation between incidents to notice what has not been seen before. Working Conditions Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Well groomed and able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Equipment: Computer and other office equipment Work Environment: Normal Office Environment Physical Effort:  Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change. JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Quality is now not only functional quality but diversified to data quality, automation, load, security and audit compliance across a variety of applications from a modern stack that uses microservices on the cloud serving modern UI frameworks to large “monolithic” applications running on specified hardware serving over direct installations and/or citrix clients. To add to this a complex string of services that continuously interact with each other to complete a single transaction like assigning a crew-pairing makes it critical to be able to seed test data across systems and use developmental capabilities to stub the workflow. This needs varied knowledge and expertise with enough tenure to support legacy systems while speeding up the time to market for newer technologies using agile methodologies. The Director of Enterprise Quality Assurance is responsible for the vision, strategy, direction, planning and execution of all IT Enterprise Quality Assurance related activities of the organization, as well as to provide administrative direction and support for daily operational activities of the group. The Director of Enterprise Quality Assurance establishes quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers. The Director will be responsible in maintaining the high level of security and audit controls required by JetBlue across its portfolio of applications. The Director is also accountable for maintaining quality assurance staff by recruiting, selecting, orienting, and training employees. The Director will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective testing options. This person will also define and implement appropriate IT QA policies, procedures, and best practices. The Director is comfortable with maintaining a public profile and building relationships throughout the organization. The Director is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun. Essential Responsibilities Create a best in class QA & QC organization by focusing on fundamental tenets like value generation, speed to market, reliability, automation and innovation Lead IT Enterprise Quality Assurance team operations and planning, including fostering innovation, planning projects, and organizing and strategic allocation of crewmembers/consultants and financial resources for the execution of high-quality deployments that support the business of JetBlue Partner with the CISO’s organization to ensure security testing is implemented across the portfolio of tech products and maintained across releases Partner with audit control organization to ensure that we track all audit issues to closure based on priority and implement best practices to avoid future audit issues Partner to deliver an IT Strategy and an annual plan to ensure that JetBlue products are delivered to Production with quality Foster, manage and maintain productive relationships across JetBlue teams Provide and empower the IT Quality teams with visibility into JetBlue’s business with focus on the customer experience. Benchmark, analyze, report on, and make recommendations to IT Leadership for the improvement and growth of the Enterprise Quality Assurance and IT Work closely with Product, ITSM and CCB to manage production and non-production environments Establish goals and be responsible for the success of the Enterprise Quality Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of succession plan for the IT department Other duties as assigned Minimum Experience and Qualifications Bachelor’s Degree in Computer Science discipline and/or demonstrated capability to perform job responsibilities through four (4) years of previous experience and education Seven (7) experience in an IT/Business liaison role managing relationships and project delivery Five (5) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects Three (3) years’ experience in software development and/or production support and/or platform services Knowledge of Project Management and strategic planning Available for moderate overnight travel (up to 35%)   Able to work flexible hours and be available for emergency response short notice Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located Preferred Experience and Qualifications Master’s in Computer Science Experience managing multiple projects across several platforms Experience managing a budget Experience managing a full project or initiative, including presenting recommendations to senior leadership Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies Exposure to JetBlue’s IT disciplines and interdependencies Exposure to JetBlue’s business units and how their needs drive IT strategy Experience working on enterprise-wide budget process Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Well-groomed and able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities Equipment: Computer and other office equipment Work Environment: Normal Office Environment Physical Effort:  Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change. JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Global Billing & Payments (GB&P) Production System Analyst will be responsible for managing and monitoring production activities on its Billing and Payments Platform. This is a large scale, full-cycle system support. The candidate will be joining a global, fast-paced environment, where cross-functional teamwork, high standards, and precise execution will be critical to their success. He/She will interact with a variety of teams such as Product Management, Product Development, Quality Assurance, Billing Operations, Optimization, and others, and will serve as the functional and operational subject matter expert in the area of billing, payments, collections and financial postings. The ideal candidate will be self-motivated, process-oriented, persistent, persuasive, willing to learn new systems/technologies and have both product development and production support background, in addition to strong written and verbal communication skills. Responsibilities Manage and Lead the invoice and payment processing activities within given SLA’s, ensuring stability and continuity of operations and adherence to all Sarbanes Oxley IT controls; Establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives; Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers; Communicate effectively with Operations and Management when schedule adjustments and delays occur; Perform impact analysis on capacity and schedules relating to changing volumes and new projects in order to support efficient and timely delivery of all business needs; Perform first-level troubleshooting & coordinate resolution of production issues; Follow-up and tracking for the full resolution of the issues with implementing the Short term and long term measures. Provide recommendations and guidance for performance tuning and optimization of our supporting systems; Perform or participate in periodic reviews, audits and updates to the hosting standards, process controls and technologies; Create and maintain documentation related to the production environment for new projects and ongoing issues; Support new product rollouts by providing appropriate time window & smoke testing; Work closely with the Product teams in defining the Production rollout strategy and the smoke testing plans Support and execute month-end close activities; and be involved in other ad hoc projects. Our eBay Values & Team Culture We are Courageous  Be Bold, Confident, Nimble, Not Afraid to Take Risks We are Driven  Relentless Focus on Customers, We Play to Win.  Deliver on Time We are Inventive Creative, Innovative, Obsessed with finding a better way We are Our Brand We Buy, Sell & Give on eBay with passion for our Brand We are Richly Diverse We value inclusion & diversity of Thought, Ideas, Talent & People Skills/Requirements Strong analytical skills, results-oriented and effectiveness in problem solving; Excellent English communication skills; Ability to author technical specifications, presentations, and other documentation; Good background and understanding of the UNIX operating system, as well as strong knowledge of Oracle, PL/SQL, Shell/Perl scripting; Some experience in Java is a plus; Functional experience with Kenan/Comverse Billing System or similar enterprise solutions is a plus; Experience on workflow scheduling package such as Automic / UC4 Experience and knowledge in SAP FICA/FICO is a plus. Experience and knowledge in Fiserv Frontier system is a plus. Normally, you will work a standard 40-hour week. This role requires weekend & off-hour support of production activities based on an on-call schedule. Fluency in English is required. BS +8 yrs or MS +5 yrs What we offer Be a part of a Fun and Dynamic team that helps to shape the shopping experience of the future. Future career opportunities with international exposure via eBay Inc.’s network of global locations. A flexible and supportive environment that allows our employees to thrive and learn. Interested? From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. The eBay Inc. family is passionate and proud of our company. It is this vigour and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you. Visit our careers site atwww.ebaycareers.com. eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. We will make every effort to respond to your request for disability assistance as soon as possible.