Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you! The Position As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities. Why work at EMS? EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed! You will need Above average customer service skills Strong written and verbal communication skills when interacting with customers and coworkers Friendly and energetic attitude Computer knowledge and internet skills Ability to navigate between multiple computer screens/tabs Quick learner who enjoys using trouble-shooting and problem solving skills Ability to work both as an individual and as a team member Requirements High School Diploma or equivalent Must be familiar with phone Apps, Internet, Email, and Microsoft Office Previous call center experience preferred, but not required Preferred Associates Degree in technical and/or related field Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office Previous technical help desk or call center experience a plus Variety of shifts available. Availability for 1 weekend day preferred EMS Offers Career advancement opportunities Team work environment $500 hiring bonus Paid on-the-job training Full time schedules Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire Casual dress attire Individual work spaces Complimentary breakfast on Fridays Free parking North-West Omaha location

Amida Technology Solutions is a DC-based technology company focused on solutions for data interoperability, data utility, and data security. We create open-source solutions that collect, reconcile, transform, and standardize data for business intelligence, predictive analytics, decision support, and user transactions. We specialize in taking data from inception to impact.  Our team is comprised of creative, forward thinkers who are passionate about using cutting edge technology to make a difference in people’s lives and have a positive impact on our country. We offer an entrepreneurial, high growth environment that values fresh ideas, candid conversations, and authentic teamwork. Amida is currently looking for a Cyber Security Engineer to join our team in Chantilly, VA. In this role you will work across our client engagements, implementing protocols and providing practical solutions to keep our clients ahead of potential threats.  You will be responsible for implementing the Risk Management Framework, identifying vulnerabilities and threats, helping clients choose tools and services that will lower information security risk, and ensuring that incidents are caught early and managed well. What you will be doing: Implement the cybersecurity requirements of systems and applications, documenting them in formal security engineering documents using the Risk Management Framework and supporting artifacts associated with risk assessments. Perform security analyses to determine gap, compensating/mitigating controls, and residual risk. Identify security risks through security impact analysis and system risk assessments. Implement IT security solutions and assure successful implementation. Conduct security compliance evaluations on IT products using all-source analysis, test lab, and apply test results to create secure configuration guidelines and baselines. Analyze results from security evaluation tools such as Tenable Nessus, Nmap, Wireshark, and Metasploit. Assess operating system and security configuration guidelines into images for IT product's initialization and deployment within the infrastructure. Apply knowledge of security principles, policies, and regulations to address specific client challenges. What we are looking for: Bachelor’s Degree in Computer Science, Engineering, Information Security or a related discipline or at least six years of equivalent work experience in lieu of degree At least eight years of related experience, including experience with networking concepts, protocols and security methodologies, and knowledge of the Risk Management Framework (RMF) and Assessment and Authorization (A&A) process Prior experience using network security scanners, SCAP scans, vulnerability scanners, packet analyzers, and penetration testing methods Prior experience in the administration/engineering of operating systems, database systems, and/or network systems Expert technical knowledge of risk management, and information security concepts and technologies Experience with cyber security document management and familiarity with security and privacy rules Excellent written and verbal communication skills, particularly as they relate to preparing and delivering client reports and briefings Excellent analytical and problem-solving skills US Citizenship with the ability to obtain a Public Trust security clearance Self-starter who can work under general direction in a highly collaborative, team-based environment Pluses:  Master’s Degree in Computer Science, Engineering, Information Security or a related discipline One or more of the following certifications: CISSP, CEH, Security +, CCSP, ISSEP Previous government contracting experience a plus