Manager , Business Analysis & Sales Operations
We are looking for a Manager to lead the business analysis and s ales o perations functions with a team of two for the dynamic and fast-growing Facilities Technology Business. This is a key leadership role reporting directly to the EVP and G.M. of the business and serving as a full leadership team member along with the sales, marketing, and services directors. This position is based at our headquarters in San Ramon, CA.
This is a great opportunity to join a fast-growing division and a fantastic company culture . The ideal candidate is very smart, very strong analytically, detailed and process-oriented while having excellent written and verbal communication skills.
Responsibilities
There are three key functions of this role:
Management reporting . Leveraging and expanding upon our Power BI tool, create the monthly management reporting used by the leadership team and presented to the C-suite. Create management dashboards for the directors and other leaders.
Management analysis . Work closely with the EVP and G.M. on a daily basis analyzing elements of the business looking for opportunities to improve performance. Many of these analyses are presented to the CEO, COO, and CFO.
Sales o perations . While there is separate Salesforce Administrator reporting into marketing who covers both sales and marketing, your role will interface with the sales team on sales pipeline, leads, confirm won deals, etc. Work with finance on any rev rec or billing issues. Work with legal on any legal questions relating to products, tiers, and pricing. Manage the pricing calculator with various updates. Manage commission calculations and pay-outs working with the finance team.
The Manager, Business Analysis & Sales Operations will directly manage the Business & Ops Analyst who assists the Manager on marketing campaign analysis and Power BI dashboard creation and maintenance.
Skills/Qualifications:
Highly intelligent with s trong analytical skills and strong competence in excel/google spreadsheets. Pride in quality and accuracy.
Strong ability to learn systems . Knowledge of Salesforce.com and experience with BI Tools (such as Power BI or Tableau) .
Strong communication skills.
B.S. degree and major in a business or analytical field. (M.S. a plus)
Strong understanding of the sales process and working with sales teams
5 + years of relevant experience
A team player and hard worker looking for a great environment to thrive pm18
PI112308673
Jul 25, 2019
Full-time
Manager , Business Analysis & Sales Operations
We are looking for a Manager to lead the business analysis and s ales o perations functions with a team of two for the dynamic and fast-growing Facilities Technology Business. This is a key leadership role reporting directly to the EVP and G.M. of the business and serving as a full leadership team member along with the sales, marketing, and services directors. This position is based at our headquarters in San Ramon, CA.
This is a great opportunity to join a fast-growing division and a fantastic company culture . The ideal candidate is very smart, very strong analytically, detailed and process-oriented while having excellent written and verbal communication skills.
Responsibilities
There are three key functions of this role:
Management reporting . Leveraging and expanding upon our Power BI tool, create the monthly management reporting used by the leadership team and presented to the C-suite. Create management dashboards for the directors and other leaders.
Management analysis . Work closely with the EVP and G.M. on a daily basis analyzing elements of the business looking for opportunities to improve performance. Many of these analyses are presented to the CEO, COO, and CFO.
Sales o perations . While there is separate Salesforce Administrator reporting into marketing who covers both sales and marketing, your role will interface with the sales team on sales pipeline, leads, confirm won deals, etc. Work with finance on any rev rec or billing issues. Work with legal on any legal questions relating to products, tiers, and pricing. Manage the pricing calculator with various updates. Manage commission calculations and pay-outs working with the finance team.
The Manager, Business Analysis & Sales Operations will directly manage the Business & Ops Analyst who assists the Manager on marketing campaign analysis and Power BI dashboard creation and maintenance.
Skills/Qualifications:
Highly intelligent with s trong analytical skills and strong competence in excel/google spreadsheets. Pride in quality and accuracy.
Strong ability to learn systems . Knowledge of Salesforce.com and experience with BI Tools (such as Power BI or Tableau) .
Strong communication skills.
B.S. degree and major in a business or analytical field. (M.S. a plus)
Strong understanding of the sales process and working with sales teams
5 + years of relevant experience
A team player and hard worker looking for a great environment to thrive pm18
PI112308673
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, Parks & Resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. Imagine yourself as a Data Analyst with HR Data Operations where your natural passion for working with data and partnering with others who share that passion for data will help to ensure the company is enabled to make smart business decisions with the best possible human resources data. In this role, you will be able to blaze new paths in this data rich environment through managing the integrity, efficiency, and availability of data. You will have the chance to leverage your expertise and knowledge to maximize the Company’s investment in our employees through complex analysis, compelling storytelling, and creative solutions. You have a curiosity that leads you to always ask, “What’s possible?” and you have the ability to bring those concepts to reality in everything you touch from data integration design to implementation of new policy.
Responsibilities :
Perform data profiling and database structure research in order to understand relevant data elements along with their definitions and use.
Document and maintain data standards, partnering with functional and business data owners to map existing HR data structures, usage, and common definitions
Partner within and across People Insights as well as Enterprise Business Systems to translate functional requirements into data needs for development
Partner with data developers to implement and validate data infrastructure enhancements
Provide consultative support for HR clients on questions regarding data and relationships along with delivering creative solutions to data related problems.
Basic Qualifications :
You are passionate about the benefits of accurate and actionable data, you drive consistency and enjoy partnering with others to accomplish the task
You are proficient in SQL with a thorough understanding of data and systems' infrastructures
You are a solutions-oriented critical thinker
You have deep technical knowledge and experience in data management, data quality, and/or data governance
You demonstrate the ability to translate business issues and requirements into actionable plans, and to deliver against those plans
You have the exceptional ability to make timely and effective decisions to meet fluid deadlines
You have the capability to work autonomously and make independent decisions to meet deliverables with minimal oversight
You can effectively handle and maintain confidential information
Aug 10, 2019
Full-time
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, Parks & Resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. Imagine yourself as a Data Analyst with HR Data Operations where your natural passion for working with data and partnering with others who share that passion for data will help to ensure the company is enabled to make smart business decisions with the best possible human resources data. In this role, you will be able to blaze new paths in this data rich environment through managing the integrity, efficiency, and availability of data. You will have the chance to leverage your expertise and knowledge to maximize the Company’s investment in our employees through complex analysis, compelling storytelling, and creative solutions. You have a curiosity that leads you to always ask, “What’s possible?” and you have the ability to bring those concepts to reality in everything you touch from data integration design to implementation of new policy.
Responsibilities :
Perform data profiling and database structure research in order to understand relevant data elements along with their definitions and use.
Document and maintain data standards, partnering with functional and business data owners to map existing HR data structures, usage, and common definitions
Partner within and across People Insights as well as Enterprise Business Systems to translate functional requirements into data needs for development
Partner with data developers to implement and validate data infrastructure enhancements
Provide consultative support for HR clients on questions regarding data and relationships along with delivering creative solutions to data related problems.
Basic Qualifications :
You are passionate about the benefits of accurate and actionable data, you drive consistency and enjoy partnering with others to accomplish the task
You are proficient in SQL with a thorough understanding of data and systems' infrastructures
You are a solutions-oriented critical thinker
You have deep technical knowledge and experience in data management, data quality, and/or data governance
You demonstrate the ability to translate business issues and requirements into actionable plans, and to deliver against those plans
You have the exceptional ability to make timely and effective decisions to meet fluid deadlines
You have the capability to work autonomously and make independent decisions to meet deliverables with minimal oversight
You can effectively handle and maintain confidential information
The Customer Relationship Management team is responsible for creating and cultivating direct-to-consumer relationships with The Walt Disney Company’s most strategic customer segment. It does so by managing the Disney Visa Cards business which is both an operating unit as well as a cross-business unit loyalty program. The department is made up of 35 professionals across multiple disciplines (Marketing, Finance, Business Operations) who work closely in a highly dynamic environment with cross-functional partners across Disney, our bank card issuer, and our payment network.
Role Overview:
This position sits within the Business Operations team and is responsible for providing operational support for technical initiatives that involve acquiring customers and delivering product benefits associated with the Disney Visa Cards. These initiatives often require extensive technical integration with other Disney business units and our bank issuer. The successful candidate will be able to:
Get up to speed quickly with regard to operational and technical processes
Solve problems with an appropriate level of urgency
Develop strong relationships with technical, digital, compliance, and operations teams
Manage work in a disciplined and organized manner
Communicate clearly and effectively, both orally and in writing
Responsibilities :
Lead efforts to resolve operational and technical issues:
Assess business impact and assign severity level
Coordinate with internal and external partners to identify root cause
Facilitate timely remediation
Prepare post mortem reports
Lead test coordination:
Manage test support requests;
Clarify test objectives, including specific high-level test cases
Review detailed test scripts to ensure they cover all test cases
Work with bank issuer to provide test data and accounts to support execution of test cases
Facilitate test execution;
Schedule meetings between Disney business units and bank issuer to conduct joint testing
Monitor and share test results
Work with partners to troubleshoot test region issues
Manage software/system updates that directly support or impact Disney Visa Card initiatives. Develop calendar of scheduled sustainment tasks, e.g. SSL certificate renewals, data security-related assessments
Work with internal and external partners to identify upgrade/enhancement activities to add to plan, e.g. AWS migrations, re-platforming projects
Identify key stakeholders and work with them to define deliverables with timelines and key points of intersection
Work with compliance partners and other key stakeholders to facilitate data security assessments
Flag potential risks and escalate them to management.
Develop and maintain process documentation. Work with partners to ensure technical process documents are updated appropriately, including design and technical specifications, architectural diagrams, process flows
Document guest experience and data flows
Create report layouts with field definitions
Document troubleshooting and triage processes, including monitoring and escalation protocols
Maintain lists of all systems/platforms/servers that support program.
Develop requirements to support marketing / payment / technology initiatives.
Provide input to functional and technical requirements that support business objectives
Document use cases and supporting operational / information / control processes
Provide input to test, launch, hypercare and sustainment plans, including definition of change management protocols
Manage work in well organized and systematic manner. Identify and coordinate with key technology stakeholders needed to complete tasks
Equip them with appropriate context and details regarding objectives
Develop step-by-step approach to tackling work, with assigned dates and stakeholders
Basic Qualifications :
2-3 years operational or systems support experience in an environment that has significant technical infrastructure, including:
Working with cross-functional teams
Process mapping and documentation
Proactive problem solving skills
Strong relationship building skills
Excellent written and oral communication skills, including appropriate judgment regarding
How to adjust to different audiences
When and how to keep peers, partners and supervisor abreast of activities
Able to multi-task in a busy business environment
Well organized with strong attention to detail
Ability and willingness to adapt to shifting priorities Highly accountable and self-motivated
Passion for ensuring a positive and seamless Guest experience
Constant drive for improvement
Preferred Qualifications:
Experience with:
Payments/transaction processes, including familiarity with digital wallets
Digital technology, including familiarity with native/hybrid app architecture and design principles
Systems engineering concepts relating to establishing secure connections, firewalls, security certs, etc.
Required Education :
Bachelor’s degree, preferably in technical discipline
Jul 29, 2019
Full-time
The Customer Relationship Management team is responsible for creating and cultivating direct-to-consumer relationships with The Walt Disney Company’s most strategic customer segment. It does so by managing the Disney Visa Cards business which is both an operating unit as well as a cross-business unit loyalty program. The department is made up of 35 professionals across multiple disciplines (Marketing, Finance, Business Operations) who work closely in a highly dynamic environment with cross-functional partners across Disney, our bank card issuer, and our payment network.
Role Overview:
This position sits within the Business Operations team and is responsible for providing operational support for technical initiatives that involve acquiring customers and delivering product benefits associated with the Disney Visa Cards. These initiatives often require extensive technical integration with other Disney business units and our bank issuer. The successful candidate will be able to:
Get up to speed quickly with regard to operational and technical processes
Solve problems with an appropriate level of urgency
Develop strong relationships with technical, digital, compliance, and operations teams
Manage work in a disciplined and organized manner
Communicate clearly and effectively, both orally and in writing
Responsibilities :
Lead efforts to resolve operational and technical issues:
Assess business impact and assign severity level
Coordinate with internal and external partners to identify root cause
Facilitate timely remediation
Prepare post mortem reports
Lead test coordination:
Manage test support requests;
Clarify test objectives, including specific high-level test cases
Review detailed test scripts to ensure they cover all test cases
Work with bank issuer to provide test data and accounts to support execution of test cases
Facilitate test execution;
Schedule meetings between Disney business units and bank issuer to conduct joint testing
Monitor and share test results
Work with partners to troubleshoot test region issues
Manage software/system updates that directly support or impact Disney Visa Card initiatives. Develop calendar of scheduled sustainment tasks, e.g. SSL certificate renewals, data security-related assessments
Work with internal and external partners to identify upgrade/enhancement activities to add to plan, e.g. AWS migrations, re-platforming projects
Identify key stakeholders and work with them to define deliverables with timelines and key points of intersection
Work with compliance partners and other key stakeholders to facilitate data security assessments
Flag potential risks and escalate them to management.
Develop and maintain process documentation. Work with partners to ensure technical process documents are updated appropriately, including design and technical specifications, architectural diagrams, process flows
Document guest experience and data flows
Create report layouts with field definitions
Document troubleshooting and triage processes, including monitoring and escalation protocols
Maintain lists of all systems/platforms/servers that support program.
Develop requirements to support marketing / payment / technology initiatives.
Provide input to functional and technical requirements that support business objectives
Document use cases and supporting operational / information / control processes
Provide input to test, launch, hypercare and sustainment plans, including definition of change management protocols
Manage work in well organized and systematic manner. Identify and coordinate with key technology stakeholders needed to complete tasks
Equip them with appropriate context and details regarding objectives
Develop step-by-step approach to tackling work, with assigned dates and stakeholders
Basic Qualifications :
2-3 years operational or systems support experience in an environment that has significant technical infrastructure, including:
Working with cross-functional teams
Process mapping and documentation
Proactive problem solving skills
Strong relationship building skills
Excellent written and oral communication skills, including appropriate judgment regarding
How to adjust to different audiences
When and how to keep peers, partners and supervisor abreast of activities
Able to multi-task in a busy business environment
Well organized with strong attention to detail
Ability and willingness to adapt to shifting priorities Highly accountable and self-motivated
Passion for ensuring a positive and seamless Guest experience
Constant drive for improvement
Preferred Qualifications:
Experience with:
Payments/transaction processes, including familiarity with digital wallets
Digital technology, including familiarity with native/hybrid app architecture and design principles
Systems engineering concepts relating to establishing secure connections, firewalls, security certs, etc.
Required Education :
Bachelor’s degree, preferably in technical discipline
