At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, Parks & Resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. Imagine yourself as a Data Analyst with HR Data Operations where your natural passion for working with data and partnering with others who share that passion for data will help to ensure the company is enabled to make smart business decisions with the best possible human resources data. In this role, you will be able to blaze new paths in this data rich environment through managing the integrity, efficiency, and availability of data. You will have the chance to leverage your expertise and knowledge to maximize the Company’s investment in our employees through complex analysis, compelling storytelling, and creative solutions. You have a curiosity that leads you to always ask, “What’s possible?” and you have the ability to bring those concepts to reality in everything you touch from simple data documentation to implementation of new policy. Responsibilities: A Day in the Life Perform data profiling and database structure research in order to understand relevant data elements along with their definitions and use. Document and maintain data standards, partnering with functional and business data owners to map existing HR data structures, usage, and common definitions Partner within and across People Insights as well as Enterprise Business Systems to translate functional requirements in to data needs for development Partner with data developers to implement and validate data infrastructure enhancements Provide consultative support for HR clients, advising on policies, standards, and guidelines Basic Qualifications: Your Story You are proficient in SQL with a thorough understanding of data and systems' infrastructures You are a solutions-oriented critical thinker You have deep technical knowledge and experience in data management You demonstrate the ability to translate business issues and requirements into actionable plans, and to deliver against those plans You are passionate about the benefits of accurate and actionable data, you drive consistency and enjoy partnering with others to accomplish the task You have the capability to work autonomously and make independent decisions to meet deliverables with minimal oversight You can effectively handle and maintain confidential information

The Operations Analyst will support Walt Disney Parks & Resorts Health Services and be responsible for gathering data from multiple data sources that are related to Health Services Occupational Health and Wellness programming. Key responsibility will be to analyze data for trends, and present the data story to Health Services Leadership. Responsibilities: Analyze data from various sources using statistical models. Perform the collection and analysis of data, by using observations, interviews, and surveys. Produce visuals to effectively communicate study findings to business leaders. Complete Daily, Weekly, and Quarterly system audits/reporting. Create reporting and financial models. Contribute to the planning of detailed studies of population health issues to discover ways to prevent them and evaluate effectiveness of interventions. Provide contribution to health programs by participating in program planning, monitoring program progress, and doing data analysis. Provide expertise in the design, management and evaluation of study protocols and health status questionnaires, sample selection, and analysis. Conduct research to develop methodologies, instrumentation and procedures for study design, analyzing data and presenting findings. Review current scientific literature. Develop and test hypotheses about cast member populations as they relate to health and well-being. Provide useful data and consultation to internal and external parties. Use computer modeling techniques to assess the potential impact of disease and health changes in a given population. Participate in broad-scale interdisciplinary projects over extended timeframes. Support strategic initiatives for health and wellness. Establish positive relationships with other cast members and stakeholders. Ensure continuous improvement on all facets projects through innovation, and meeting timelines and benchmarks. Basic Qualifications: Possess strong analytical skills. Strong interpersonal and communication skills. Ability to partner with multiple business areas. Ability to work flexibly and meet deadlines. Experience with systems and tools including MySQL, MS Office (with a focus on Excel and Access), and other analytical and visualization tools (e. g. Tableau, EpiInfo) Possess strong communications (speaking and writing) skills. Critical thinking. Detail oriented. Foundational skills in math and statistics. Preferred Qualifications: 3-5 Years of applicable experience in population and health care analytics Required Education: Bachelors Degree in Statistics, Epidemiology, or similar field Preferred Education: Master of Public Health with focus in Epidemiology  

The Customer Relationship Management team is responsible for creating and cultivating direct-to-consumer relationships with The Walt Disney Company’s most strategic customer segment. It does so by managing the Disney Visa Cards business which is both an operating unit as well as a cross-business unit loyalty program. The department is made up of 35 professionals across multiple disciplines (Marketing, Finance, Business Operations) who work closely in a highly dynamic environment with cross-functional partners across Disney, our bank card issuer, and our payment network. Role Overview: This position sits within the Business Operations team and is responsible for providing operational support for technical initiatives that involve acquiring customers and delivering product benefits associated with the Disney Visa Cards. These initiatives often require extensive technical integration with other Disney business units and our bank issuer. The successful candidate will be able to: Get up to speed quickly with regard to operational and technical processes Solve problems with an appropriate level of urgency Develop strong relationships with technical, digital, compliance, and operations teams Manage work in a disciplined and organized manner Communicate clearly and effectively, both orally and in writing Responsibilities: Lead efforts to resolve operational and technical issues: Assess business impact and assign severity level Coordinate with internal and external partners to identify root cause Facilitate timely remediation Prepare post mortem reports Lead test coordination: Manage test support requests; Clarify test objectives, including specific high-level test cases Review detailed test scripts to ensure they cover all test cases Work with bank issuer to provide test data and accounts to support execution of test cases Facilitate test execution; Schedule meetings between Disney business units and bank issuer to conduct joint testing Monitor and share test results Work with partners to troubleshoot test region issues Manage software/system updates that directly support or impact Disney Visa Card initiatives. Develop calendar of scheduled sustainment tasks, e.g. SSL certificate renewals, data security-related assessments Work with internal and external partners to identify upgrade/enhancement activities to add to plan, e.g. AWS migrations, re-platforming projects Identify key stakeholders and work with them to define deliverables with timelines and key points of intersection Work with compliance partners and other key stakeholders to facilitate data security assessments Flag potential risks and escalate them to management. Develop and maintain process documentation. Work with partners to ensure technical process documents are updated appropriately, including design and technical specifications, architectural diagrams, process flows Document guest experience and data flows Create report layouts with field definitions Document troubleshooting and triage processes, including monitoring and escalation protocols Maintain lists of all systems/platforms/servers that support program. Develop requirements to support marketing / payment / technology initiatives. Provide input to functional and technical requirements that support business objectives Document use cases and supporting operational / information / control processes Provide input to test, launch, hypercare and sustainment plans, including definition of change management protocols Manage work in well organized and systematic manner. Identify and coordinate with key technology stakeholders needed to complete tasks Equip them with appropriate context and details regarding objectives Develop step-by-step approach to tackling work, with assigned dates and stakeholders Basic Qualifications: 2-3 years operational or systems support experience in an environment that has significant technical infrastructure, including: Working with cross-functional teams Process mapping and documentation Proactive problem solving skills Strong relationship building skills Excellent written and oral communication skills, including appropriate judgment regarding How to adjust to different audiences When and how to keep peers, partners and supervisor abreast of activities Able to multi-task in a busy business environment Well organized with strong attention to detail Ability and willingness to adapt to shifting priorities Highly accountable and self-motivated Passion for ensuring a positive and seamless Guest experience Constant drive for improvement Preferred Qualifications: Experience with: Payments/transaction processes, including familiarity with digital wallets Digital technology, including familiarity with native/hybrid app architecture and design principles Systems engineering concepts relating to establishing secure connections, firewalls, security certs, etc. Required Education: Bachelor’s degree, preferably in technical discipline