The Analyst IT, Customer Support Products provides direct support to JetBlue IT initiatives through working directly with the Project Manager and through development of materials in support of the planning and execution of IT projects. With the guidance of a Project Manager, the Analyst actively supports all aspects of IT projects from start to finish with a particular emphasis on requirements development and participation in project quality activities. The Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities. Essential Responsibilities Actively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and procedures Produce clear, detailed project scope and design documents to be used by technical specialists to design, estimate and build appropriate IT solutions Elicit and develop clear, traceable requirements, using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Collaborate with developers, architects, subject matter experts, and other IT team members  to establish the technical vision and analyze tradeoffs between usability and performance needs Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them; Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity; Other duties as assigned Minimum Experience and Qualifications Bachelor’s Degree in related discipline One (1) year  experience supporting projects with business user and IT components Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio Excellent verbal and written communication skills  Ability to interact professionally with diverse stakeholders at all levels of the organization Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation Working knowledge of risk management and quality assurance standards and methodologies Experience in the commercial aviation industries with exposure to supporting IT systems and technologies Strong attention to detail and excellent written, verbal and presentation skills  Experience organizing and coordinating projects while providing exceptional customer service Able to multi-task, prioritize deadlines, and complete assignments accurately and timely in a fast-paced, changing environment Ability to work under pressure in a fast paced, results driven environment Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located Preferred Experience and Qualifications Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.); Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements; Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment; Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer; High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives; Knowledge of technology fundamentals and concepts including Microsoft technologies Ability to work well with others and complete tasks with minimal supervision; Effective time management and prioritization skills; Certified Business Analyst Professional (CBAP) Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Well-groomed and able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Equipment: Computer and other office equipment Work Environment: Normal office environment Physical Effort:  Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change. JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Quality is now not only functional quality but diversified to data quality, automation, load, security and audit compliance across a variety of applications from a modern stack that uses microservices on the cloud serving modern UI frameworks to large “monolithic” applications running on specified hardware serving over direct installations and/or citrix clients. To add to this a complex string of services that continuously interact with each other to complete a single transaction like assigning a crew-pairing makes it critical to be able to seed test data across systems and use developmental capabilities to stub the workflow. This needs varied knowledge and expertise with enough tenure to support legacy systems while speeding up the time to market for newer technologies using agile methodologies. The Director of Enterprise Quality Assurance is responsible for the vision, strategy, direction, planning and execution of all IT Enterprise Quality Assurance related activities of the organization, as well as to provide administrative direction and support for daily operational activities of the group. The Director of Enterprise Quality Assurance establishes quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers. The Director will be responsible in maintaining the high level of security and audit controls required by JetBlue across its portfolio of applications. The Director is also accountable for maintaining quality assurance staff by recruiting, selecting, orienting, and training employees. The Director will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective testing options. This person will also define and implement appropriate IT QA policies, procedures, and best practices. The Director is comfortable with maintaining a public profile and building relationships throughout the organization. The Director is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun. Essential Responsibilities Create a best in class QA & QC organization by focusing on fundamental tenets like value generation, speed to market, reliability, automation and innovation Lead IT Enterprise Quality Assurance team operations and planning, including fostering innovation, planning projects, and organizing and strategic allocation of crewmembers/consultants and financial resources for the execution of high-quality deployments that support the business of JetBlue Partner with the CISO’s organization to ensure security testing is implemented across the portfolio of tech products and maintained across releases Partner with audit control organization to ensure that we track all audit issues to closure based on priority and implement best practices to avoid future audit issues Partner to deliver an IT Strategy and an annual plan to ensure that JetBlue products are delivered to Production with quality Foster, manage and maintain productive relationships across JetBlue teams Provide and empower the IT Quality teams with visibility into JetBlue’s business with focus on the customer experience. Benchmark, analyze, report on, and make recommendations to IT Leadership for the improvement and growth of the Enterprise Quality Assurance and IT Work closely with Product, ITSM and CCB to manage production and non-production environments Establish goals and be responsible for the success of the Enterprise Quality Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of succession plan for the IT department Other duties as assigned Minimum Experience and Qualifications Bachelor’s Degree in Computer Science discipline and/or demonstrated capability to perform job responsibilities through four (4) years of previous experience and education Seven (7) experience in an IT/Business liaison role managing relationships and project delivery Five (5) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects Three (3) years’ experience in software development and/or production support and/or platform services Knowledge of Project Management and strategic planning Available for moderate overnight travel (up to 35%)   Able to work flexible hours and be available for emergency response short notice Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located Preferred Experience and Qualifications Master’s in Computer Science Experience managing multiple projects across several platforms Experience managing a budget Experience managing a full project or initiative, including presenting recommendations to senior leadership Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies Exposure to JetBlue’s IT disciplines and interdependencies Exposure to JetBlue’s business units and how their needs drive IT strategy Experience working on enterprise-wide budget process Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Well-groomed and able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities Equipment: Computer and other office equipment Work Environment: Normal Office Environment Physical Effort:  Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change. JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Advance Process Solutions (APS) is looking for top UI developer talent that can, via skilled development, drive high user satisfaction as it relates to the work flow and business process related web tools within our product portfolio. This role will play a key part in developing industry standard and best-practice web applications – utilizing modern and cutting-edge development languages, frameworks and methodologies. The Team As part of the APS business unit within Fidelity Investments, you will join a Scrum team of 6-8 highly skilled individuals tasked with re-imagining the next generation of Fidelity’s work flow suite of tools – this team will be highly focused on the UI side of this effort; challenged to craft a state of the art front-end experience that creates symmetry across a suite of related products. The Expertise You Have Bachelor’s Degree in Computer Science / similar technical discipline and or equivalent experience 5+ years web development using HTML / CSS / JavaScript 3+ years expert JavaScript development skills required Skills in jQuery, Angular, Backbone, Require, Bower, Browserify, or other advanced JavaScript skills are required Familiarity with AWS and other cloud-based development methodologies / best-practices Experience with Restful APIs is a plus Server-side experience also a plus – Java / .NET / Node.js / Golang, etc. The Skills You Bring  You have experience with modern web application packaging and deployment using Yeoman, Grunt / Gulp You have experience with Maven, Nexus, Git, NPM, Jenkins You have superb communication skills You have a strong problem resolution skills You have the ability to work in a team-oriented environment The Value You Deliver  Accountable for consistent delivery of functional software – sprint to sprint, release to release High level execution of web development best-practices per Fidelity processes and standards Devising or modifying procedures to tackle dynamic and complex business problems Excellence in software development practices and procedures Participating in application level architecture Developing original and creative technical solutions to on-going development efforts Responsible for QA readiness of software deliverables (end-to-end tests, unit tests, automation) Dedicatedly supporting implementation of moderate-scope projects or major initiatives Working on dynamic and complex assignments and often multiple phases of a project Assisting in developing departmental technical policies and procedures Assisting in establishing project plans for projects of moderate scope Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. Fidelity Investments is an equal opportunity employer.

We are looking for an exceptional Technical Program Manager who will support the Data organization at Slack. The Data organization is a highly-cross functional, matrixed team that spans Slack where you will primarily be responsible for facilitating execution and alignment across that organization, and driving large-scale initiatives that span this ecosystem. You are able to fluidly move between business and technical contexts. You understand the business and its priorities and are able to effectively drive strategic cross-functional initiatives that deliver results. You understand technical implementation at a level that enables you to ask questions that clarify priorities and dependencies. You break through communication issues and effectively develop relationships with stakeholders at all levels of the organization, and all facets of the business. You are comfortable communicating in both a technical and business setting, bridging conversations between Engineering, Analytics and business functional teams. Do you use your critical thinking skills to drive successful organizational long-term plans while working on multiple, highly-detailed projects? Do you relish the opportunity to attack big, ambiguous problems? Do you develop methods to help the team get their work done effectively and drive the business to think critically about how to plan and prioritize the work? If this sounds interesting, come work at Slack! We're nice. :) Your Responsibilities: Interface with Technical and Business owners to define strategies, policies and initiatives; then bring them to life by driving in partnership with those stakeholders. Manage cross-functional data-centric programs in a matrix organization covering a range of areas, bridging between Engineering, Analytics and Business functional teams. Develop project plans, resource plans, with accuracy and in collaboration with technical resources Provide hands-on program and project management during discovery, design, development, testing, implementation, and post-implementation phases Provide day-to-day coordination and quality assurance for projects and tasks, deliver projects on time against the agreed-upon critical metrics Drive internal and external process improvements across multiple teams and functions. Requirements: At least 4-6 years experience in an organization running resources, tasks, and workflows in a technical program management, systems engineering and/or project/program management role. At least 2-3 years experience in a program management position partnering with business functions (i.e., Sales, Marketing, Finance, Legal, etc.), driving key initiatives cross-functionally Strong Interpersonal skills, relationship building and experience working in a collaborative environment with diverse cross-functional teams - specifically, bridging technical and business partners. Organizational and coordination skills along with multitasking capabilities to get things done in a fast-paced environment BA/BS etc. are required; MBA a plus. Experience in a fast-growing environment. Detailed oriented, and self-motivated, with strong analytical skills Bonus Points: Experience working with Data and Analytics teams, including Data Warehousing teams a plus You are an active Slack user Strong emoji game You have a get $%&* done attitude and you want to make an impact! Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily. With Slack, teams are better connected. Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. We currently have nine offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne, New York, London, Tokyo, Toronto and Denver. Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come do the best work of your life here at Slack.