Using practical knowledge of CRM solutions, the CRM Solutions Delivery Manager will manage and oversee the daily operations and priorities of experienced professionals who exercise latitude and independence in assignments to support the design, development, and security of CRM solutions and architecture. Lead and direct a small to mid-sized team who design and implement CRM solutions that consider security, data control/management, customer needs, and long-term support. Ensure staff properly design, develop, test, and implement solutions following defined processes and standards. Has hiring, firing, promotion and reward authority within own area. Establish short-term operational plans with measurable contribution towards achievement of results within CRM development and implementation. May manage certain processes or projects within a defined budget set by the Director of CRM. Responsible for making moderate to significant improvements of  CRM processes, systems, or...

The Cornell Lab of Ornithology is a globally recognized leader in technology, data management, and large-scale citizen science supporting birds and biodiversity conservation. We curate more than a petabyte of digital assets, one billion bird sightings, and leverage innovative big data analysis tools and machine learning to produce web applications and services to empower a global community of bird and nature enthusiasts, researchers, conservationists, and educators. We rely on a team of high-performance engineers to help navigate intriguing technical challenges to provide data-driven services, learning platforms, and science communications supporting biodiversity and conservation communities in all corners of the globe. This role will develop technical infrastructure and services that support numerous user-facing applications, including eBird, Merlin, Macaulay Library, Birds of the World, and BirdCast.  The Opportunity Are you a tech-savvy problem solver who loves...