6 jobs found in Akron

Call Center Planning Analyst Modis, the leader in the IT staffing industry, is working with a client on identifying a Call Center Planning Analyst for a full-time, direct hire position on their team. You will have the opportunity to be the subject matter expert on the daily performance of the contact center as measured against forecast and expected key performance metrics. DETAILED REQUIREMENTS: Bachelors degree or Equivalent work experience in a Call Center setting is required Experience with SQL development including T-SQL, SQL Queries, tables, joins, and the like, is required. Expert level skills in MS Excel including the use of VLookups, Pivot Tables, Formulas and the like is required Experience with Tableau or other Reporting tool is preferred Proven experience with monitoring daily performance as well as the communication and coordination with site leadership Experience providing insights and recommendations based on the observed and quantified trends to drive further efficiency and stabilize performance. Experience with attendance management from a workforce management perspective, including the planned and unplanned time-off process, daily reporting and communication and the management of historical reporting around attendance and the impact on available staffing levels. Proven experience working in a Workforce Management Tool like Genesys or NICE DETAILS: Why Modis? Modis has a commitment to making Exceptional Connections with you and our clients; creating strong and long-lasting relationships for your career. Modis also prides itself on personal touch and providing current and up-to-date feedback on your performance. All qualified candidates will be considered for this role, regardless of location (within the US) or rate. Referrals Wanted: If this is not the position for you, but you may know someone for whom this is perfect, we want to hear from you AND there is a $500 reward for you if they are successful in this role. To be considered for this Call Center Planning Analyst job in Akron, Ohio for this premier employer, please apply on-line at http://www.modis.com - provided by Dice

The Engineer’s role is to support and administer the design, planning and implementation of all technology related activities of the organization. The Engineer will work closely with the application development teams throughout the project lifecycle. This person will also support the adoption and implementation of IT policies, procedures, and best practices. Strategy & Planning Conduct research on emerging technologies and products, services, protocols, and standards in support of systems procurement and development efforts. Provide input to the enterprise and team standards. Provide input to the governance strategies for system provisioning. Perform enterprise wide audits for system consolidation, preventative maintenance, and upgrades. Provide input in the development of plans and strategies for remediation. Research and define security enhancements to keep current with the industry standards and best practices. Create processes to test and evaluate data and system security. System Implementation Support application development teams throughout project lifecycles. Test and evaluate data and system security. Operational Management Provide 3rd level 24/7 support Create technical documentation and manuals to be used by other IT teams. Create and modify reference architecture documentation as required. Provide technical insights and recommendations to the entire IT staff as appropriate. Perform system consolidation, software and hardware improvements, life-cycle management upgrades, patches, reconfigurations, and/or purchases Use a variety of techniques to stay current with information technology trends and operational concepts and tools for solving technical problems. - provided by Dice

.NET C# Application Developer Department: Information Technology Location: Akron, OH Type: Direct Hire Full Time, outstanding Benefits, Yearly Bonus / Profit Share Hot Buttons: .NET / C#, ASP.NET Core, React.js, Bootstrap, RESTful Web Services, MS SQL We are seeking a .NET developer with 3-7 years of experience who will be part of an Agile team responsible for building .NET applications using technologies such as C#, Bootstrap Framework, React.js, FLUX, Redux, ASP.NET Core, SQL Server, Docker, Kubernetes, RESTful Web Services , and more. Your primary responsibility will be to design and develop various layers of our applications, coordinating with the rest of the team to ensure we're meeting the needs of the business. A commitment to collaborative problem solving, innovation, and quality product is essential. Responsibilities Work closely with team members and product owners to develop innovative applications built to serve the needs of the business and our customers Design, build, and maintain efficient, reusable, and reliable code Integrate data storage solutions using Stored Procedures, Entity Framework and more Identify bottlenecks and bugs, and devise solutions to quickly mitigate and address these issues Help maintain code quality, organization, and automatization Education: Bachelors and/or Master's Degree in Computer Science related field OR equivalent work experience Competitive Benefit Programs and Services: Competitive pay Comprehensive health benefits package 401(k) plan with employer match Flexible spending account Company paid life, short-term and long-term disability insurance Employee discounts on autos, travel, electronics, insurance, etc. Tuition assistance Professional training staff with an industry leading Learning Management System Company culture that recognizes its employees Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Work Status Please Note that our client is unable to provide sponsorship at this time. Therefore interested applicants must be permanent US residents. NO third party vendors accepted for this role. Interested or know anyone who may be qualified? Attach a fresh resume and salary requirements. Will pay referral fee for all placed candidates. 972-239-6055. ProgressiveIT.com

Security Developer Akron, OH Since 2010, Excite Health Partners has been a growing leader in the Healthcare consulting and staffing industry. We are committed to the development of the HIT industry, which is why we ensure our employees are educated, prepared and confident. We understand our employees are the backbone of our company, so we work to find the best fit position for each of our unique professionals. Qualifications At Excite, we want you to succeed. We want to help you reach your goals and find a satisfying and challenging work environment. For the Security Developer position, you should meet the following criteria: Previous IT security experience Manage analysis for GDPR right to forget Experience with encryption & decryption needs Log report usage & identity iQ Monitor and update weekly status reports Strong critical thinking and leadership skills Bachelor s degree or related field experience Joining the Team Excite understands that employees are the cornerstone to our success. We are proud to offer the following benefits: Competitive compensation Health, Vision, Dental plan Life and long-term disability 401k plan with designated company match Weekly pay - provided by Dice

With the goal of eCommerce site stability, the Systems Analyst will perform the initial analysis of the incident or request to determine its severity and urgency. This will entail working in an agile environment with a high performing team and quickly responding to dynamic incidents and requirements. Responsible for designing, coding, testing and implementing solutions on time and within budget. Strategy & Planning Collaborate with business analysts and developers to implement solutions that meet the requirements given by the business. Grow knowledge of best practices and market trends. Participate in creating design and development standards for the team. System Implementation Translate solution designs into working code with minimal oversight from team members Perform unit and integration testing Evaluate interrelationships between programs such as whether a change in one part of a program will cause an unwanted result in another part Assist in developing and documenting test cases and testing data requirements and expected results Maintain and update documentation of project code and technical processes following standards that are set by the team Participate in technical walkthroughs and code reviews Migrate complex, high-risk solutions into the production environment Perform tests and evaluations regularly to ensure data integrity Enforce policies, procedures, and standards Operational Management Manage the backlog of incidents and requests to be addressed by the support team Perform initial analysis of incidents and requests to determine severity and urgency Enhance existing applications on an as-needed basis Assist in the review of development issues Document programming problems and resolutions for future reference Analyze performance of programs and act to correct identified performance issues Assist in training and the support of end-users on developed applications Knowledge & Experience B.S. Computer Science/Engineering/Technology or Statistics/Mathematics required credentialed certification in SAP a plus Master’s Degree in Computer Science preferred 5 years hands-on eCommerce/SAP Hybris Development 3 years hands-on SQL development Bash shell scripting experience required Code repositories: Git Excellent written and verbal communication skills including the ability to communicate detailed technical information to an audience with various levels of technical understanding Responsible for performing code reviews, managing quality control, and managing compliance and governance oversight of the development Subject matter expert with the technology, point of contact for escalation for development team Requirement gathering, analyses and implementation of technical solutions Researching and analysis of new features and functionality Promoting and implementing best practices in Java and Hybris Server-side programming: Java, Spring (MVC, IOC), SOAP and REST web services Client-side programming: HTML, JavaScript, JQuery High proficiency in OO Concepts and Design Patterns SAP Hybris Commerce Suite including an understanding of implementations and customizations skills General knowledge of data structures, data management practices, system interaction patterns and interfaces Technical troubleshooting, diagnosing and problem-solving skills Behavior Driven Development experience a plus On-Call Support experience preferred Personal Attributes Able to operate in a fast-paced atmosphere Adaptive to changing focus as priorities shift Listening, verbal and written communications skills with the ability to translate technical information into understandable terms to a variety of audiences. Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal and business skills; able to recognize and address areas needing improvement. Motivated and competent to contribute appropriate time and effort to work needing attention. Attentive to detail with focus on accurate and timely results. Organized and able to prioritize tasks, responding effectively to competing needs. Attentive and reactive to customer needs and concerns. Strong customer service orientation. Able to contribute to team effort and individual achievement. - provided by Dice

This position is responsible for updating, IT policies, procedures, guidelines, standards and controls. Working across divisions to ensure harmonization and buy-in across divisions. This individual will help team members with process improvements, review policy communications and training and integrate technology risk management processes. Responsibilities: Harmonize and maintain policies, procedures, guidelines, standards and controls across divisions. Assist team members with other compliance requirements as needed. Lead initiatives intended to strengthen and further integrate and align the data governance risk program with Enterprise Operational Risk processes and activities Qualifications: Education Required: College degree with major in IT Required or Acceptable Job-Related Experience: IT Audit, Legal Compliance Years of Job-Related Experience Required:3-5 Technical/Other Skills Required: MS Office. Certifications that would be good – CISA, CIA - provided by Dice