Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive salary and compensation details upfront - before the interview - and be able to choose from a variety of industries you're interested in, to find a job You'll love in less than 2 weeks. Software Engineers continue to be one of the most exciting and in-demand developer jobs available. Engineers code websites or applications on both the server and the client-facing side. It is a role that fuses both creative and practical concerns, as these engineers are responsible for everything the website user encounters, including scrolling functions and graphics, as well as creating the logic, database interactions and server configuration on the application's backend. In addition to programming the various features of client-side and user-side applications, software engineers are expected to upgrade and maintain both the back and frontend as needed. As new technologies emerge and platforms are expanded, the role will likely transform to suit these changes. Responsibilities The development and maintenance of client-side and server-side applications. Working with other web developers as well as marketing teams and engineers to ensure the right look and necessary features are included in your work. Designing tests that will be implemented to keep software functional. Stay on top of expanding technologies and engineering trends. Skills Proficiency with HTML and CSS Being able to code with languages like JavaScript, Core MVC, and ASP.NET An adroitness with SQL, Ruby and Java for backend programming Building and accessing databases with NoSQL and Node.js Understanding the ins-and-outs of HTTP protocols, developer tools, SSL certificates and web application architecture Keeping track of changes made to code with Git version control system These Would Also Be Nice Good communication skills Thriving as a member of a team Understanding the needed technology for web development Keeping business needs in mind Wanting your work to appeal to clients Having the desire to continuously grow and learn
Jan 17, 2020
Full-time
Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive salary and compensation details upfront - before the interview - and be able to choose from a variety of industries you're interested in, to find a job You'll love in less than 2 weeks. Software Engineers continue to be one of the most exciting and in-demand developer jobs available. Engineers code websites or applications on both the server and the client-facing side. It is a role that fuses both creative and practical concerns, as these engineers are responsible for everything the website user encounters, including scrolling functions and graphics, as well as creating the logic, database interactions and server configuration on the application's backend. In addition to programming the various features of client-side and user-side applications, software engineers are expected to upgrade and maintain both the back and frontend as needed. As new technologies emerge and platforms are expanded, the role will likely transform to suit these changes. Responsibilities The development and maintenance of client-side and server-side applications. Working with other web developers as well as marketing teams and engineers to ensure the right look and necessary features are included in your work. Designing tests that will be implemented to keep software functional. Stay on top of expanding technologies and engineering trends. Skills Proficiency with HTML and CSS Being able to code with languages like JavaScript, Core MVC, and ASP.NET An adroitness with SQL, Ruby and Java for backend programming Building and accessing databases with NoSQL and Node.js Understanding the ins-and-outs of HTTP protocols, developer tools, SSL certificates and web application architecture Keeping track of changes made to code with Git version control system These Would Also Be Nice Good communication skills Thriving as a member of a team Understanding the needed technology for web development Keeping business needs in mind Wanting your work to appeal to clients Having the desire to continuously grow and learn
Join Hired and find your dream job as a Full-Stack Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive salary and compensation details upfront - before the interview - and be able to choose from a variety of industries you're interested in, to find a job You'll love in less than 2 weeks. Full-Stack Engineers continue to be one of the most exciting and in-demand developer jobs available. These engineering wonders combine the work traditionally done by Backend and Frontend Engineers to code a website or application on the server and the client-facing side. It is a role that fuses both creative and practical concerns, as these engineers are responsible for everything the website user encounters, including scrolling functions and graphics, as well as creates the logic, database interactions and server configuration on the application's backend. In addition to programming the various features of client-side and user-side applications, Full-Stack Engineers are expected to upgrade and maintain both the back and frontend as needed. As new technologies emerge and platforms are expanded, the role of a Full-Stack Engineer will likely transform to suit these changes. Responsibilities The development and maintenance of client-side and server-side applications. Working with other web developers as well as marketing teams and engineers to ensure the right look and necessary features are included in your work. Designing tests that will be implemented to keep software functional. Full-Stack Engineer who can adapt and help us stay on top of expanding technologies and engineering trends. Skills Proficiency with HTML and CSS Being able to code with languages like JavaScript, Core MVC, and ASP.NET An adroitness with SQL, Ruby and Java for backend programming Building and accessing databases with NoSQL and Node.js Understanding the ins-and-outs of HTTP protocols, developer tools, SSL certificates and web application architecture Keeping track of changes made to code with Git version control system These Would Also Be Nice Good communication skills Thriving as a member of a team Understanding the needed technology for web development Keeping business needs in mind Wanting your work to appeal to clients Having the desire to continuously grow and learn
Jan 17, 2020
Full-time
Join Hired and find your dream job as a Full-Stack Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive salary and compensation details upfront - before the interview - and be able to choose from a variety of industries you're interested in, to find a job You'll love in less than 2 weeks. Full-Stack Engineers continue to be one of the most exciting and in-demand developer jobs available. These engineering wonders combine the work traditionally done by Backend and Frontend Engineers to code a website or application on the server and the client-facing side. It is a role that fuses both creative and practical concerns, as these engineers are responsible for everything the website user encounters, including scrolling functions and graphics, as well as creates the logic, database interactions and server configuration on the application's backend. In addition to programming the various features of client-side and user-side applications, Full-Stack Engineers are expected to upgrade and maintain both the back and frontend as needed. As new technologies emerge and platforms are expanded, the role of a Full-Stack Engineer will likely transform to suit these changes. Responsibilities The development and maintenance of client-side and server-side applications. Working with other web developers as well as marketing teams and engineers to ensure the right look and necessary features are included in your work. Designing tests that will be implemented to keep software functional. Full-Stack Engineer who can adapt and help us stay on top of expanding technologies and engineering trends. Skills Proficiency with HTML and CSS Being able to code with languages like JavaScript, Core MVC, and ASP.NET An adroitness with SQL, Ruby and Java for backend programming Building and accessing databases with NoSQL and Node.js Understanding the ins-and-outs of HTTP protocols, developer tools, SSL certificates and web application architecture Keeping track of changes made to code with Git version control system These Would Also Be Nice Good communication skills Thriving as a member of a team Understanding the needed technology for web development Keeping business needs in mind Wanting your work to appeal to clients Having the desire to continuously grow and learn
Join Hired and find your dream job as a Senior Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive salary and compensation details upfront - before the interview - and be able to choose from a variety of industries you're interested in, to find a job you'll love in less than 2 weeks. Senior Software Engineers continue to be one of the most exciting and in-demand developer jobs available. Engineers code websites or applications on both the server and the client-facing side. It is a role that fuses both creative and practical concerns, as these engineers are responsible for everything the website user encounters, including scrolling functions and graphics, as well as creating the logic, database interactions and server configuration on the application's backend. In addition to programming the various features of client-side and user-side applications, senior software engineers are expected to upgrade and maintain both the back and frontend as needed. As new technologies emerge and platforms are expanded, the role will likely transform to suit these changes. Responsibilities The development and maintenance of client-side and server-side applications. Working with other web developers as well as marketing teams and engineers to ensure the right look and necessary features are included in your work. Designing tests that will be implemented to keep software functional. Stay on top of expanding technologies and engineering trends. Skills 4 Years of Experience Proficiency with HTML and CSS Being able to code with languages like JavaScript, Core MVC, and ASP.NET An adroitness with SQL, Ruby and Java for backend programming Building and accessing databases with NoSQL and Node.js Understanding the ins-and-outs of HTTP protocols, developer tools, SSL certificates and web application architecture Keeping track of changes made to code with Git version control system These Would Also Be Nice Good communication skills Thriving as a member of a team Understanding the needed technology for web development Keeping business needs in mind Wanting your work to appeal to clients Having the desire to continuously grow and learn
Jan 17, 2020
Full-time
Join Hired and find your dream job as a Senior Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive salary and compensation details upfront - before the interview - and be able to choose from a variety of industries you're interested in, to find a job you'll love in less than 2 weeks. Senior Software Engineers continue to be one of the most exciting and in-demand developer jobs available. Engineers code websites or applications on both the server and the client-facing side. It is a role that fuses both creative and practical concerns, as these engineers are responsible for everything the website user encounters, including scrolling functions and graphics, as well as creating the logic, database interactions and server configuration on the application's backend. In addition to programming the various features of client-side and user-side applications, senior software engineers are expected to upgrade and maintain both the back and frontend as needed. As new technologies emerge and platforms are expanded, the role will likely transform to suit these changes. Responsibilities The development and maintenance of client-side and server-side applications. Working with other web developers as well as marketing teams and engineers to ensure the right look and necessary features are included in your work. Designing tests that will be implemented to keep software functional. Stay on top of expanding technologies and engineering trends. Skills 4 Years of Experience Proficiency with HTML and CSS Being able to code with languages like JavaScript, Core MVC, and ASP.NET An adroitness with SQL, Ruby and Java for backend programming Building and accessing databases with NoSQL and Node.js Understanding the ins-and-outs of HTTP protocols, developer tools, SSL certificates and web application architecture Keeping track of changes made to code with Git version control system These Would Also Be Nice Good communication skills Thriving as a member of a team Understanding the needed technology for web development Keeping business needs in mind Wanting your work to appeal to clients Having the desire to continuously grow and learn
Join Hired and find your dream job as a Senior Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive salary and compensation details upfront - before the interview - and be able to choose from a variety of industries you're interested in, to find a job you'll love in less than 2 weeks. Senior Software Engineers continue to be one of the most exciting and in-demand developer jobs available. Engineers code websites or applications on both the server and the client-facing side. It is a role that fuses both creative and practical concerns, as these engineers are responsible for everything the website user encounters, including scrolling functions and graphics, as well as creating the logic, database interactions and server configuration on the application's backend. In addition to programming the various features of client-side and user-side applications, senior software engineers are expected to upgrade and maintain both the back and frontend as needed. As new technologies emerge and platforms are expanded, the role will likely transform to suit these changes. Responsibilities The development and maintenance of client-side and server-side applications. Working with other web developers as well as marketing teams and engineers to ensure the right look and necessary features are included in your work. Designing tests that will be implemented to keep software functional. Stay on top of expanding technologies and engineering trends. Skills 4 Years of Experience Proficiency with HTML and CSS Being able to code with languages like JavaScript, Core MVC, and ASP.NET An adroitness with SQL, Ruby and Java for backend programming Building and accessing databases with NoSQL and Node.js Understanding the ins-and-outs of HTTP protocols, developer tools, SSL certificates and web application architecture Keeping track of changes made to code with Git version control system These Would Also Be Nice Good communication skills Thriving as a member of a team Understanding the needed technology for web development Keeping business needs in mind Wanting your work to appeal to clients Having the desire to continuously grow and learn
Jan 17, 2020
Full-time
Join Hired and find your dream job as a Senior Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive salary and compensation details upfront - before the interview - and be able to choose from a variety of industries you're interested in, to find a job you'll love in less than 2 weeks. Senior Software Engineers continue to be one of the most exciting and in-demand developer jobs available. Engineers code websites or applications on both the server and the client-facing side. It is a role that fuses both creative and practical concerns, as these engineers are responsible for everything the website user encounters, including scrolling functions and graphics, as well as creating the logic, database interactions and server configuration on the application's backend. In addition to programming the various features of client-side and user-side applications, senior software engineers are expected to upgrade and maintain both the back and frontend as needed. As new technologies emerge and platforms are expanded, the role will likely transform to suit these changes. Responsibilities The development and maintenance of client-side and server-side applications. Working with other web developers as well as marketing teams and engineers to ensure the right look and necessary features are included in your work. Designing tests that will be implemented to keep software functional. Stay on top of expanding technologies and engineering trends. Skills 4 Years of Experience Proficiency with HTML and CSS Being able to code with languages like JavaScript, Core MVC, and ASP.NET An adroitness with SQL, Ruby and Java for backend programming Building and accessing databases with NoSQL and Node.js Understanding the ins-and-outs of HTTP protocols, developer tools, SSL certificates and web application architecture Keeping track of changes made to code with Git version control system These Would Also Be Nice Good communication skills Thriving as a member of a team Understanding the needed technology for web development Keeping business needs in mind Wanting your work to appeal to clients Having the desire to continuously grow and learn
Join Hired and find your dream job as a Full-Stack Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive salary and compensation details upfront - before the interview - and be able to choose from a variety of industries you're interested in, to find a job You'll love in less than 2 weeks. Full-Stack Engineers continue to be one of the most exciting and in-demand developer jobs available. These engineering wonders combine the work traditionally done by Backend and Frontend Engineers to code a website or application on the server and the client-facing side. It is a role that fuses both creative and practical concerns, as these engineers are responsible for everything the website user encounters, including scrolling functions and graphics, as well as creates the logic, database interactions and server configuration on the application's backend. In addition to programming the various features of client-side and user-side applications, Full-Stack Engineers are expected to upgrade and maintain both the back and frontend as needed. As new technologies emerge and platforms are expanded, the role of a Full-Stack Engineer will likely transform to suit these changes. Responsibilities The development and maintenance of client-side and server-side applications. Working with other web developers as well as marketing teams and engineers to ensure the right look and necessary features are included in your work. Designing tests that will be implemented to keep software functional. Full-Stack Engineer who can adapt and help us stay on top of expanding technologies and engineering trends. Skills Proficiency with HTML and CSS Being able to code with languages like JavaScript, Core MVC, and ASP.NET An adroitness with SQL, Ruby and Java for backend programming Building and accessing databases with NoSQL and Node.js Understanding the ins-and-outs of HTTP protocols, developer tools, SSL certificates and web application architecture Keeping track of changes made to code with Git version control system These Would Also Be Nice Good communication skills Thriving as a member of a team Understanding the needed technology for web development Keeping business needs in mind Wanting your work to appeal to clients Having the desire to continuously grow and learn
Jan 17, 2020
Full-time
Join Hired and find your dream job as a Full-Stack Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You'll receive salary and compensation details upfront - before the interview - and be able to choose from a variety of industries you're interested in, to find a job You'll love in less than 2 weeks. Full-Stack Engineers continue to be one of the most exciting and in-demand developer jobs available. These engineering wonders combine the work traditionally done by Backend and Frontend Engineers to code a website or application on the server and the client-facing side. It is a role that fuses both creative and practical concerns, as these engineers are responsible for everything the website user encounters, including scrolling functions and graphics, as well as creates the logic, database interactions and server configuration on the application's backend. In addition to programming the various features of client-side and user-side applications, Full-Stack Engineers are expected to upgrade and maintain both the back and frontend as needed. As new technologies emerge and platforms are expanded, the role of a Full-Stack Engineer will likely transform to suit these changes. Responsibilities The development and maintenance of client-side and server-side applications. Working with other web developers as well as marketing teams and engineers to ensure the right look and necessary features are included in your work. Designing tests that will be implemented to keep software functional. Full-Stack Engineer who can adapt and help us stay on top of expanding technologies and engineering trends. Skills Proficiency with HTML and CSS Being able to code with languages like JavaScript, Core MVC, and ASP.NET An adroitness with SQL, Ruby and Java for backend programming Building and accessing databases with NoSQL and Node.js Understanding the ins-and-outs of HTTP protocols, developer tools, SSL certificates and web application architecture Keeping track of changes made to code with Git version control system These Would Also Be Nice Good communication skills Thriving as a member of a team Understanding the needed technology for web development Keeping business needs in mind Wanting your work to appeal to clients Having the desire to continuously grow and learn
Overview: Responsible for facilitating moderately complex projects from proposal through post implementation. Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Writes and executes test cases for assigned applications or systems. Coordinates implementation and post-implementation process in identifying impact to application before and after implementing application changes. Completes various system testing activities not covered by other teams such as clients completing User Acceptance Testing (UAT) . Primary Responsibilities: Responsible for preparing well documented functional specifications for assigned projects, test plans, test cases and execution of test cases. Responsible for research analysis of moderately complex data ensuring functional design of assigned projects is accurate. Serve as mentor to less experienced staff by assisting in application training, research analysis and project methodology consultation May serve as functional lead on projects for assigned application. Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications. Participate in design discussions and write functional specifications for application changes; review and revise specifications with client until agreement and signoff are achieved. Review business requirements with Technology team to ensure understanding of project requirements. Prepare test plans and scripts based on functional specifications. Manage and execute test cases verifying changes/enhancements work and perform as expected and required. Work with peers to determine impact application changes have on other systems. Participate in integrated testing as required. Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards. Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements. Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance. Coordinate post-implementation follow-up by getting feedback from application owners and resolving any issues resulting from implementation of application changes. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Education and Experience Required: Combined minimum of 4 years' higher education and/or operational/business analytics experience Proficiency with personal computers as well as pertinent software packages. Solid problem solving skills to assist in issue resolution Education and Experience Preferred: Bachelor's degree Experience or subject matter expert in business with knowledge and experience utilizing application/system being supported. Successful performance in Technology Internship Capable of working on multiple projects of basic to moderate complexity. Proven understanding of applications supported with a knowledge of interfacing/integrated applications. Ability to effectively use project management, word processing and spreadsheet applications. Good understanding of the Bank's application framework. Familiarity with application development software and hardware platforms. Proven verbal and written communication skills. Company: M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.
Jan 17, 2020
Full-time
Overview: Responsible for facilitating moderately complex projects from proposal through post implementation. Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Writes and executes test cases for assigned applications or systems. Coordinates implementation and post-implementation process in identifying impact to application before and after implementing application changes. Completes various system testing activities not covered by other teams such as clients completing User Acceptance Testing (UAT) . Primary Responsibilities: Responsible for preparing well documented functional specifications for assigned projects, test plans, test cases and execution of test cases. Responsible for research analysis of moderately complex data ensuring functional design of assigned projects is accurate. Serve as mentor to less experienced staff by assisting in application training, research analysis and project methodology consultation May serve as functional lead on projects for assigned application. Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications. Participate in design discussions and write functional specifications for application changes; review and revise specifications with client until agreement and signoff are achieved. Review business requirements with Technology team to ensure understanding of project requirements. Prepare test plans and scripts based on functional specifications. Manage and execute test cases verifying changes/enhancements work and perform as expected and required. Work with peers to determine impact application changes have on other systems. Participate in integrated testing as required. Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards. Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements. Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance. Coordinate post-implementation follow-up by getting feedback from application owners and resolving any issues resulting from implementation of application changes. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Education and Experience Required: Combined minimum of 4 years' higher education and/or operational/business analytics experience Proficiency with personal computers as well as pertinent software packages. Solid problem solving skills to assist in issue resolution Education and Experience Preferred: Bachelor's degree Experience or subject matter expert in business with knowledge and experience utilizing application/system being supported. Successful performance in Technology Internship Capable of working on multiple projects of basic to moderate complexity. Proven understanding of applications supported with a knowledge of interfacing/integrated applications. Ability to effectively use project management, word processing and spreadsheet applications. Good understanding of the Bank's application framework. Familiarity with application development software and hardware platforms. Proven verbal and written communication skills. Company: M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.
Cisco Telecom Voice Analyst Buffalo, NY At M&T Tech, we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading tech experts, pushing boundaries, and taking risks. We're building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow's bank, today. The Technology Infrastructure Engineering and Operations Team delivers and supports all the foundational technology used across M&T Bank. Supports Two Data Centers, 1 Service Desk, 32,000 End User Computing devices, 14,000 Distributed platforms, 24 Mainframe Regions and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we also own and deliver End User & Collaboration tools with a focus on Ease of Use for the individual employee. We deliver innovative, and compelling technology solutions to enhance the internal customer experience that enables our business partners to deliver. Overview Translate business requirements into Telecom technical voice requirements defined in the Provisioning guide, coordinate installations and provide ongoing network operational support Responsibilities Support a network of a 30,000 IPT devices. Program Cisco VoIP phones and devices using Cisco Call Manager System version: 11.5.x/12.x and following the M&T standard layout. Program Voice mail boxes using Cisco Unity Connections Version 11.5.x/12.x and following the M&T standard layout. Program Cisco Jabber 12.x to M&T standards and trouble shoot issues. Program Video collaboration units within Call Manager Configure new telephones and devices for Voice network features and services (Voicemail, Extension mobility, Mobile connect, Jabber, Verba Call Recording, Call handlers, announcement services etc.) for Bank clients Ability to troubleshoot issues with telephones, voice mail boxes and collaboration units. Ability to use SharePoint to update system records Ability to use Service Now for day to day tasks of work order and problem tickets Excellent customer service skills a must. Hours could very 8:30 AM to 5:00 PM with afterhours necessary for conversions, application upgrades, and problem support. Provide afterhours support as scheduled and on a rotational on call basis. Basic router experience. Provide Client training as required to orient clients on network voice services. Insure all activities are in compliance with internal policies, procedures, and standards. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports diversity and reflects the M&T Bank brand. Complete other related duties as assigned. Education and Experience Required: 6 years' experience, with up to 4 from college education 2 years' experience in Cisco Call Center Manager Programming Proficient in the use of MS Office products; (Excel, Word, Powerpoint, Visio) Be able to successfully complete provisioning projects that are on schedule, within budget and receive high customer satisfaction results Good documentation and training skills Excellent troubleshooting ability Excellent verbal and written communications Independent self-starter Education and Experience Preferred: Cisco Unified Call Manager and Cisco Unity Collaboration solutions and features Akkadian Software, UCCX and Cisco Emergency Responder experience a plus.
Jan 17, 2020
Full-time
Cisco Telecom Voice Analyst Buffalo, NY At M&T Tech, we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading tech experts, pushing boundaries, and taking risks. We're building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow's bank, today. The Technology Infrastructure Engineering and Operations Team delivers and supports all the foundational technology used across M&T Bank. Supports Two Data Centers, 1 Service Desk, 32,000 End User Computing devices, 14,000 Distributed platforms, 24 Mainframe Regions and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we also own and deliver End User & Collaboration tools with a focus on Ease of Use for the individual employee. We deliver innovative, and compelling technology solutions to enhance the internal customer experience that enables our business partners to deliver. Overview Translate business requirements into Telecom technical voice requirements defined in the Provisioning guide, coordinate installations and provide ongoing network operational support Responsibilities Support a network of a 30,000 IPT devices. Program Cisco VoIP phones and devices using Cisco Call Manager System version: 11.5.x/12.x and following the M&T standard layout. Program Voice mail boxes using Cisco Unity Connections Version 11.5.x/12.x and following the M&T standard layout. Program Cisco Jabber 12.x to M&T standards and trouble shoot issues. Program Video collaboration units within Call Manager Configure new telephones and devices for Voice network features and services (Voicemail, Extension mobility, Mobile connect, Jabber, Verba Call Recording, Call handlers, announcement services etc.) for Bank clients Ability to troubleshoot issues with telephones, voice mail boxes and collaboration units. Ability to use SharePoint to update system records Ability to use Service Now for day to day tasks of work order and problem tickets Excellent customer service skills a must. Hours could very 8:30 AM to 5:00 PM with afterhours necessary for conversions, application upgrades, and problem support. Provide afterhours support as scheduled and on a rotational on call basis. Basic router experience. Provide Client training as required to orient clients on network voice services. Insure all activities are in compliance with internal policies, procedures, and standards. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports diversity and reflects the M&T Bank brand. Complete other related duties as assigned. Education and Experience Required: 6 years' experience, with up to 4 from college education 2 years' experience in Cisco Call Center Manager Programming Proficient in the use of MS Office products; (Excel, Word, Powerpoint, Visio) Be able to successfully complete provisioning projects that are on schedule, within budget and receive high customer satisfaction results Good documentation and training skills Excellent troubleshooting ability Excellent verbal and written communications Independent self-starter Education and Experience Preferred: Cisco Unified Call Manager and Cisco Unity Collaboration solutions and features Akkadian Software, UCCX and Cisco Emergency Responder experience a plus.
