icrunchdata Network Easton, PA, USA
Dec 07, 2019Full-time
Join the most colorful company in the world At Crayola, we are for kids We believe unleashing the wonder, adventure and daydreams of every child begins with creative play and color. Our products and experiences give colorful wings to the invisible things in the hearts and minds of children. Come help us create innovative, fun products that make kids smile by joining us as a Client Services Technology Coordinator Easton, PA (Crayola Experience in downtown Easton) GENERAL SUMMARY: Provide primary support for all employee facing hardware/software enterprise-wide and ensure that all issues are logged into the Global Support Center tracking system. In part, work involves hardware/software installations, troubleshooting and repairing of PC, MAC’s, printers, network and wireless devices. PRINCIPAL DUTIES & RESPONSIBILITIES: • Work with end users to identify and deliver required service levels. • Install and provide hardware/software support of all employee facing devices. • Install and provide hardware/software support of all customer facing POS implementations. • Provide software support to business partners for office applications, such as spreadsheets, databases, E-Mail, SAP and other productivity software. • Maintain user documentation, procedures and libraries for installed products. • Evaluate, maintain and modify desktop software packages and participate in the testing and evaluation of new desktop software deployments. • Provide Audio/Visual and video conferencing support for business partner and customer presentations. • Provide device support for all wireless devices including PC’s, printer, phones, tablets, handhelds and safety equipment (ShockWatch). • Provide 1st level support for Crayola network infrastructure including both data and storage networks. • Maintain the IS asset management system. • Receive and respond to incoming calls, pages, and/or e-mails 24x7 regarding customers facing device problems. • Maintain required certifications necessary to support job requirements. REQUIREMENTS: • Bachelor’s degree in the field of computer science or 3 years work experience in client services technology discipline. • Excellent technical knowledge of network and PC, Printer and Mobile hardware, and hands on hardware troubleshooting experience. • Working technical knowledge of current network protocols, operating systems, and standards • Ability to operate tools, components, and peripheral accessories. • Able to read and understand technical manuals, procedural documentation, and OEM guides. • Ability to conduct research into PC, printers and mobile devices and other products as required. • Effective interpersonal skills and relationship-building skills, both written and visual. • Strong written and oral communication skills, and the ability to present ideas in user friendly language. Must have a good command of the English language, both written and verbal. • Self motivated and directed. • Analytical and problem-solving abilities, keen attention to detail • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Experience working in a team-oriented, collaborative environment. • Strong customer-service orientation. PHYSICAL CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WHY CRAYOLA? - Kid Inspired Culture - Casual Dress - Free Admission to Crayola Experience for Employees - Community Volunteerism Opportunities - Annual Bonus Potential For All FT Employees - Company Matched 401k & Employee Value Sharing Plan - Comprehensive Healthcare Benefits - Education Assistance Program - Wellness Programs - Employee Resource Groups - Generous Product Discounts Onsite & Online - Onsite Cafeteria & Credit Union - Option to Purchase Additional Vacation - Company Sponsored Employee Events - Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment Crayola is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, religious creed, color, sex, pregnancy, sexual orientation, gender identity, genetics, age, national origin, ancestry, physical or mental disabilities, use of a guide or support animal for a disability, a relationship to a person with a disability, veteran status, having a GED (rather than a high school diploma), or any other legally-protected status.