icrunchdata Network Eden Prairie, MN, USA
Jan 18, 2020Full-time
We’re looking for a PC / LAN Analyst to support our growing self-service kiosks that convert cash to a prepaid Visa or Mastercard. You take pride in maintaining and improving uptime on a network that utilizes Windows-based PCs, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter. What we want you to do (duties and responsibilities) Configure, troubleshoot, and maintain PCs and peripherals Remotely support on-site staff and third party technicians Configure and troubleshoot proprietary software Process equipment IMAC (Installation, Move, Add, Change) orders Configure and troubleshoot cellular modems Create, update, and close tickets for open issues Prioritize issues based on impact and business objectives Support internal staff on PCs and laptops utilizing Windows 10 and Microsoft Office Test and refurbish incoming equipment to ensure functionality when redeployed Document procedures and update documentation Other duties as assigned by your manager What you need to make it happen (education, experience, and competencies) Minimum 2 years experience managing windows PC, support calls and remote diagnosis Organizational skills with strong attention to detail General familiarity with VPN technologies and troubleshooting Strong analytical and problem-solving skills Manage multiple continuous shifting priorities Ability to communicate effectively with all levels of management Occasionally lift up to 50 lbs Move equipment weighing up to 350 lbs with a pallet jack or two-wheel dolly We provide A competitive salary commensurate with experience with paid vacation and holidays A competitive benefits package, including medical, dental and retirement benefits A casual, contemporary, professional working environment Ready Credit Corporation (RCC) is an innovative payments company, creating new ways for consumers to get access to electronic payments since 2005. Our business is growing and we are looking for talented individuals to join our high performing team. RCC patented the issuance of a prepaid debit card from a self-service kiosk. The kiosk instantly issues a Visa or MasterCard prepaid card that can be used worldwide. Today, we operate over 400 kiosks in more than 100 airports in the United States, Canada and Mexico. Our solution is being used by the following airlines: United, American, Delta, British Airways, JetBlue, Spirit, Frontier, Hawaiian, WestJet, Air Canada, Volaris and Sun Country. In other words, nearly every major US airline has adopted our solution to support cashless operations in airports. RCC also supports public transit systems with closed loop and network branded cards (Visa or Mastercard). These programs allow consumers to purchase contactless cards and reload value in transit or retail. The public transit systems of Philadelphia (SEPTA), Portland, OR (TriMet), Tampa/St. Pete/Clearwater (PSTA) and Seattle, WA (ORCA) have adopted the RCC solution. RCC plans to continue its history of innovation in payments by pursuing new markets that provide convenient access to payments for businesses and consumers. No recruiters or placement firms. Direct applicants only. This position is in office and full time, no contractors or part-time. The office is located in Eden Prairie, MN. No relocation support provided.