icrunchdata Network
Haymount, Fayetteville, NC 28305, USA
Description We are currently seeking a motivated, career and customer oriented Field Services Analyst to join our team to begin an exciting and challenging career with SAIC. In this role you will: • Respond to technical service hardware requests and break/fix incidents • Support Dell, HP and other notebook, desktops, and monitors • Resolve end user questions or problems in the areas of functionality and technical troubleshooting • Take responsibility for additional follow-up as required to ensure service is fully restored • Ensure a high level of customer satisfaction throughout the service delivery transaction Qualifications Position Requirements: • High school diploma and 1 year of related experience • Active CompTIA Security CE certification required (or the ability to obtain within the first 90 days of employment) • Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication • Familiarity with DoD Information...