icrunchdata Network
Hershey, PA, USA
The ServiceNow Discovery/Service Mapping Development Consultant is part of the ITSM team. This individual will work with technical SME's to gather technical requirements as needed. The ServiceNow Discovery/Service Mapping Development Consultant plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the Development Consultant will work with ITSM teams to understand process requirements and translate them into technical specifications for Service Mapping implementation. Key Responsibilities include, but are not limited to: Develop and implement ServiceNow Service Mapping for defined business applications, edit and create discovery/mapping patterns, trouble-shooting process discovery, and service mapping errors, establishing successful Service Maps. Perform day to day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration. Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions. Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information. Provide visibility to the performance and issues related to Discovery via the development and deployment of unified CMDB dashboards. Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered. Work with Application SMEs to create and validate Service Maps for key applications. Maintain the integrity of the Service Mapping tool across production and non-production environments Assisting in troubleshooting patch/release management issues, and upgrades Review the data being populated into the CMDB and act as a partial owner of the CMDB Minimum knowledge, skills, and abilities required to perform major duties/responsibilities successfully: Required: Required to be onsite in Client PA during normal operational working hours. Bachelor’s Degree or relevant experience in Business, Information Management or a related field required Minimum of 3 years’ experience with ServiceNow Discovery and Service Mapping Minimum of 3 years’ experience with Configuration Management Minimum of 5 years working on a team as part of a large IT organization ServiceNow Administration certification and ServiceNow Service Mapping certification Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript and like technologies Experience working with LDAP, Active Directory, OIM Experience integrating with tools to federate data into the CMDB Intermediate Windows and Unix administration skills Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) Strong hands-on experience with XML, JSON, JavaScript inside the ServiceNow platform Intermediate to a deep understanding of ServiceNow ITOM portfolio Strong hands-on experience in troubleshooting ServiceNow Discovery and Service Mapping Strong hands-on experience with REST and SOAP web services Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity with network developers/architects Proven experience and expertise with any of the following ServiceNow modules will be considered a plus in selection: ITSM, ITOM, ITAM, GRC/VRM, SecOps, Service Requests, HR, Portal, Custom Applications, Virtual Agent, Operational Intelligence, Cloud Management and Event management. Strong written and verbal communication, good interpersonal skills, including collaboration, communication, relationship building, and negotiation Able to function effectively in a fast-paced environment Preferred: Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware) ITIL certification Experience working with Infoblox, vCenter, SCCM, Qualys, SolarWinds, and/or other monitoring tools. Advanced ServiceNow Administration and Scripting course completion Experience with ServiceNow Event module Experience with ServiceNow Asset Management module
The ServiceNow Discovery/Service Mapping Development Consultant is part of the ITSM team. This individual will work with technical SME's to gather technical requirements as needed. The ServiceNow Discovery/Service Mapping Development Consultant plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the Development Consultant will work with ITSM teams to understand process requirements and translate them into technical specifications for Service Mapping implementation. Key Responsibilities include, but are not limited to: Develop and implement ServiceNow Service Mapping for defined business applications, edit and create discovery/mapping patterns, trouble-shooting process discovery, and service mapping errors, establishing successful Service Maps. Perform day to day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration. Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions. Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information. Provide visibility to the performance and issues related to Discovery via the development and deployment of unified CMDB dashboards. Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered. Work with Application SMEs to create and validate Service Maps for key applications. Maintain the integrity of the Service Mapping tool across production and non-production environments Assisting in troubleshooting patch/release management issues, and upgrades Review the data being populated into the CMDB and act as a partial owner of the CMDB Minimum knowledge, skills, and abilities required to perform major duties/responsibilities successfully: Required: Required to be onsite in Client PA during normal operational working hours. Bachelor’s Degree or relevant experience in Business, Information Management or a related field required Minimum of 3 years’ experience with ServiceNow Discovery and Service Mapping Minimum of 3 years’ experience with Configuration Management Minimum of 5 years working on a team as part of a large IT organization ServiceNow Administration certification and ServiceNow Service Mapping certification Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript and like technologies Experience working with LDAP, Active Directory, OIM Experience integrating with tools to federate data into the CMDB Intermediate Windows and Unix administration skills Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) Strong hands-on experience with XML, JSON, JavaScript inside the ServiceNow platform Intermediate to a deep understanding of ServiceNow ITOM portfolio Strong hands-on experience in troubleshooting ServiceNow Discovery and Service Mapping Strong hands-on experience with REST and SOAP web services Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity with network developers/architects Proven experience and expertise with any of the following ServiceNow modules will be considered a plus in selection: ITSM, ITOM, ITAM, GRC/VRM, SecOps, Service Requests, HR, Portal, Custom Applications, Virtual Agent, Operational Intelligence, Cloud Management and Event management. Strong written and verbal communication, good interpersonal skills, including collaboration, communication, relationship building, and negotiation Able to function effectively in a fast-paced environment Preferred: Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware) ITIL certification Experience working with Infoblox, vCenter, SCCM, Qualys, SolarWinds, and/or other monitoring tools. Advanced ServiceNow Administration and Scripting course completion Experience with ServiceNow Event module Experience with ServiceNow Asset Management module
icrunchdata Network
Hershey, PA, USA
Are you looking to work with great people and join a dynamic team of professionals as we help support the mission of the Milton Hershey School ? If you answered yes, then consider joining the Finance team at Hershey Entertainment & Resorts as a Financial Analyst This position will required a highly organized quick learner with excellent problem solving and analytical skills. This position is responsible for serving as an administrator for the Company card payment programs: fleet, travel and expense and the virtual payables card programs. Similarly, this position will be responsible for the Company's stored value card program (gift card program). This position will serve as a back-up for daily cash analysis, spending approximately 30% of its time completing various tasks within the Treasury team. Requires a flexible, resourceful, "can-do" service oriented attitude. Job Functions (Items marked with an asterisk are essential functions of this position): Serve as primary system administrator for Company card programs, including fleet, travel and expense and virtual payables card programs. Responsibilities include administration associated with card holders (new, existing, and former), card limits, and research and reconciliation. Responsible for reconciling, reporting, and budgeting of the stored value card program, and associated fees. Assist in monthly analysis and reporting of HE&R's merchant fees. Responsible for reconciling, reporting and budgeting and year end reporting of ATM and card program revenue. Serve as a back for daily-cash analysis including accessing bank reports to determine cash position (for investment and borrowing decisions). Assist with initiation of electronic payments. Perform various other treasury responsibilities, including reconciliation and review of various accounts, prepare various debt service requisitions and related reconciliations, lead and assist with various projects within Treasury team. Basic Qualifications: Bachelor's degree - Accounting, Business Administration Minimum of 3 years of related experience. Additional Qualifications: Skilled in the use of Microsoft Office applications, including Excel and Word. Experience with various payment card programs. Demonstrated analytical skills. Working knowledge of finance or treasury principles, systems and databases. Detail-oriented with high level of accuracy. Ability to meet deadlines and multi-task with minimal supervision. Excellent verbal and written communication skills. •Ability to work independently as well as part of a team •Strong understanding of financial statements Physical Demands & Working Conditions While performing the duties of this job, the employee is required to: Sitting Constant (>67%) Standing Occasional ( Walking Frequent (34-66%) Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment & Resorts is an Equal Opportunity Employer
Are you looking to work with great people and join a dynamic team of professionals as we help support the mission of the Milton Hershey School ? If you answered yes, then consider joining the Finance team at Hershey Entertainment & Resorts as a Financial Analyst This position will required a highly organized quick learner with excellent problem solving and analytical skills. This position is responsible for serving as an administrator for the Company card payment programs: fleet, travel and expense and the virtual payables card programs. Similarly, this position will be responsible for the Company's stored value card program (gift card program). This position will serve as a back-up for daily cash analysis, spending approximately 30% of its time completing various tasks within the Treasury team. Requires a flexible, resourceful, "can-do" service oriented attitude. Job Functions (Items marked with an asterisk are essential functions of this position): Serve as primary system administrator for Company card programs, including fleet, travel and expense and virtual payables card programs. Responsibilities include administration associated with card holders (new, existing, and former), card limits, and research and reconciliation. Responsible for reconciling, reporting, and budgeting of the stored value card program, and associated fees. Assist in monthly analysis and reporting of HE&R's merchant fees. Responsible for reconciling, reporting and budgeting and year end reporting of ATM and card program revenue. Serve as a back for daily-cash analysis including accessing bank reports to determine cash position (for investment and borrowing decisions). Assist with initiation of electronic payments. Perform various other treasury responsibilities, including reconciliation and review of various accounts, prepare various debt service requisitions and related reconciliations, lead and assist with various projects within Treasury team. Basic Qualifications: Bachelor's degree - Accounting, Business Administration Minimum of 3 years of related experience. Additional Qualifications: Skilled in the use of Microsoft Office applications, including Excel and Word. Experience with various payment card programs. Demonstrated analytical skills. Working knowledge of finance or treasury principles, systems and databases. Detail-oriented with high level of accuracy. Ability to meet deadlines and multi-task with minimal supervision. Excellent verbal and written communication skills. •Ability to work independently as well as part of a team •Strong understanding of financial statements Physical Demands & Working Conditions While performing the duties of this job, the employee is required to: Sitting Constant (>67%) Standing Occasional ( Walking Frequent (34-66%) Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment & Resorts is an Equal Opportunity Employer
