3 jobs found in Mahwah

Qualifications 3-5 years of corporate accounting Strong Excel and Vlookup

Warranty Specialist – JLR - Automotive Industry Expect more than a job Our values are the heartbeat of our organization and we live, breath and play by them every day. Join our team as a Warranty Specialist and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect -Culture of Service - to be treated like you are the customer from day one -Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions -Respect – a team that is accountable, dependable and gives you their full attention -Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organization -Career growth and lots of learning opportunities for aspiring minds -Diversity - be a part of our growing diverse and community-minded organization that is all about having fun -Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness. Position Summary The Warranty Specialist must control warranty costs by applying Jaguar Land Rover North America (JLRNA) Warranty Compliance and Procedures Manual (WCPM) and Federal and State Legislation to all warranty claims submitted by JLRNA Retailers. The Warranty Specialist must also provide exceptional “Customer First” support to JLRNA Retailers and Field personnel. The Warranty Specialist must also measure, analyze, and report warranty metrics to drive improvements. Duties and Responsibilities Process Certified Pre-Owned (CPO) Prior Approval Requests within two hours of receipt to ensure repairs are covered and Customer vehicles are repaired without delay. Assess (e.g. pay, adjust and pay, reject, or return) all warranty claims – including but not limited to Standard Factory and CPO – to ensure repairs are carried out in accordance with the JLRNA WCPM and Federal and State Legislation. Escalate unresolved claims issues immediately to the Senior Warranty Specialist and the Help Desk (as deemed necessary) and ensure resolution. Process JLRNA warranty claims on a timely and accurate basis, not to exceed 30 days from original submission date, or the applicable Federal and/or State Legislation. Provide JLRNA Retailers and Field personnel exceptional “Customer First” support by responding to inquiries via phone or e-mail within 24 hours. Leverage the Local Technical Support and Fixed Right Enhanced Diagnostics (FRED) Teams to ensure diagnostic and repair procedures have been carried out in accordance with policy. Liaise with Remarketing, After Sales and Customer Satisfaction departments when applicable to support programs. Report warranty savings generated via the Prior Approval Request and claims assessment process. Measure, analyze, and report warranty metrics on an ongoing basis to drive improvements. For example, generate monthly reports through Bollywood for Top N50, Goodwill reporting, etc. Generate Ad Hoc reports through Bollywood upon request for the Warranty department or other business areas within JLR. Support the testing and implementation of updates to existing and new warranty systems. Maintain and develop warranty system rules to control claims assessing volume, generate savings, and enforce policy and procedures. Complete web and classroom training courses as directed by Warranty. Deliver Warranty Training to Retailers via WebEx, visits to Retailers, and/or by hosting Retailers on-site as needed. Research repair procedures, lower level repairs, and adjustments published on the Technical Online Product Information Exchange (TOPIx). Participate in Ad Hoc projects to improve Fixed Right First Time, Customer/Retailer satisfaction, claims processing, and warranty costs. Qualifications/Experience/Knowledge 3-5 years of Automotive experience (service and warranty experience preferably) or equivalent combination of education and experience required Education Associates/Bachelor degree or equivalent job experience, required. Experience 5 years automotive service and warranty experience or equivalent combination of education and experience required. Basic automobile component and system maintenance and repair knowledge required. Experience dealing with Customer concerns / inquiries required. Effective application of OEM Warranty Policy & Procedures Manual and applicable Federal and State Legislation to warranty claims. Effective customer centric written and verbal communications skills required. Proficient / advanced Excel data analysis and reporting. Proficient / advanced PowerPoint presentation. Research and investigative skills essential. Detail oriented, problem solving, and decision making skills important. Team-oriented / ability to work well with others important. Displays professionalism and a positive attitude. Ability to multi-task. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Sr. Applications Developer We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how” We are UPS. We are the United Problem Solvers. About Applications Development at UPS Technology: Our Application Development teams use their expertise in programming languages and software design to develop next-generation technology. They are responsible for developing the applications which track and move up to 38 million packages in a single day (4.7 billion annually). This team works closely with all of our customers to build innovative technologies that are customized to drive our business and provide the ultimate customer experience. As a member of the applications development family, you will help UPS grow and provide valuable services across the globe. About this role: The Senior Applications Developer provides input and support for, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She participates in component and technology planning, coding and testing for Applications Development (AD) initiatives to meet business requirements. This position provides input to applications development project plans and integrations but it is predominantly a coding position. He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives. He/She provides input to department and project teams on decisions supporting projects. The selected individual will provide rotational phone support coverage due to the critical nature of the business messaging application on which they will be working. Minimum Qualifications: Advanced experience with .NET, C# .NET, C++, Object Oriented Analysis & Design Effective communication skills, good time management skills, problem solving skills, troubleshooting skills Must be a team player; have the ability to drive through to resolution or quickly escalate unresolved issues and/or deviations from the plan; Detail-oriented; Time Management & Prioritization Preferred Qualifications: Bachelor's degree in Computer Science or related discipline This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it At UPS, ambition knows no time zone. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law