2 jobs found in Marshall

Job Summary: Responsible for providing functional and technical support to a variety of clinical customers. This position is responsible for clinical system support including but not limited to upgrades, system maintenance, and project management. The individual is responsible for the analysis, recommendations for corrective action and resolution of problems within the software. Essential Functions: Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives. Design, test, implement, support, maintain, and/or evaluate new or modified health information systems to support patients, and health care professionals. Apply health-related, discipline specific knowledge (e.g., clinical care, healthcare operations) to health information technology systems. Assist in the evaluation of clinical processes in collaboration with other clinical teams to facilitate process redesign and guide application of information technology to ensure adoption, satisfaction, and compliance with policies and reporting requirements. Serve as a subject matter expert on requests for new features or changes in existing content Coordinates changes in clinical processes to flow with EHR Creates rules and forms in EHR applications Develops and maintains procedure manuals and end-user documentation pertaining to the use of clinical software applications Understands operation of computing hardware used in clinical areas and able to solve routine problems Acts as a resource for clinical staff and takes necessary steps to resolve problems and answer end-user questions when they arise Develops test plans and assists with integration testing of clinical software in preparation for upgrades. Identifies opportunities to improve user understanding and use of the clinical applications. Participates in projects and may lead information technology projects that are clinical in content Minimum Qualifications: Bachelor’s degree in Nursing, Information Technology or related field and five (5) years of clinical information systems experience or a commensurate combination of education and experience. Knowledge, Skills & Abilities: Experience with Cerner clinical information systems preferred. Knowledge of commonly used PC software and hardware, how application software is affected by the operating environment, how software and hardware interact, and how PCs interact with the network. Skilled in teaching and creating training materials, interpersonal relationships and customer service, assessing and prioritizing multiple tasks, projects and demands, operating a personal computer utilizing a variety of software applications, working under pressure and managing time and data analysis. Working Conditions: May be occasionally exposed to hazardous materials or infectious diseases. Physical Conditions: Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear. Frequently stand, walk, reach, lift/carry 1 to 25 lbs. Occasionally lift/carry 25 to 50 lbs.

Job Summary: Lead End-Point Analyst will oversee and provide “hands-on” support for end-point computer operations, IT equipment acquisition, asset management and assist with related service contracts to ensure that all operations are conducted in an efficient manner. Responsible for planning, designing, and analyzing the organization’s end-point operations according to best practices, while ensuring high levels of customer service quality and availability. Responsible for staffing resource allocation, service process design, developing proactive resolution plans and assist the IS Director with performance evaluations. Essential Functions: Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives. Manages Day-to-day oversight of all activities related to end-point technologies as well as ongoing projects, tasks and assigned service tickets Assists with ongoing review of operating requirements in alignment with budget planning Assists with development of key performance indicators (KPIs) to measure user satisfaction and service support success. Provides up-to-date system and process and standard work instructions and inventories Assists with vendor support contracts for end user hardware and software Work in concert with software and hardware vendors for problem resolution Trains team of Endpoint (PC) Analysts for projects and support Handles customer problems that may appear to arise from the use of products or the services Coordinates rollout of new PCs, laptops, printers, etc. in accordance with applicable replacement schedules as well as associated licensing Completes, maintains, and processes pertinent paperwork and records Plans and schedules support Oversees the end-point IT planning of depart move and construction projects Minimum Qualifications: Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training. Knowledge, Skills & Abilities: Demonstrated experience leading a team of customer service professionals and development of standard work instructions. Experience with help desk ticketing systems and customer service workflow. Strong understanding of technical troubleshooting methodology. Ability to facilitate problem-solving and change management among administrative and clinical groups with varying needs and priorities, and to communicate well with administrative and clinical users, technical staff, and senior management. Strong coaching and mentoring skills. Excellent oral, written, and interpersonal communication and presentation skills. Ability to work with a broad range of technical staff to develop joint solutions. Thoroughly understand multiple versions of end-point operating systems and imaging technologies. Have strong customer service skills and staff management experience. Strong end-point technical background. Working Conditions: May be occasionally exposed to hazardous materials or infectious diseases Physical Requirements: Constantly see/visual acuity, handle/grasp/feel, talk/hear. Frequently stand, sit, walk, reach, push/pull, bend/twist, stoop/kneel/crouch, lift/carry 1 to 49 lbs. Occasionally lift/carry 50 lbs.