1 jobs found in Moorestown

The Business Operations Run Manager’s primary responsibility will be to align Call Center operations with the supporting Information Technology platforms. Maintaining operational stability, systems performance and immediate response to reported incidents are the performance measurements for the role. The candidate will serve as the primary point of contact to the Call Center, sales and processing manages to ensure daily operations metrics are being met. As the Business Operations Run Manager, the candidate will: Participate in Major Incidents calls to assist in impact assessment, communications to business partners and solutions implementation Assist the team in documenting system process flows that map critical business functions to application platform components to identify impacted business operations. Engaging in the software change management and deployment processes to maintain full awareness of all potential impacts to supporting Call Center applications. Assist the team in...