Job Description Summary MAXIMUS is looking for an Analytics Transformation Analyst to help lead corporate, strategic analytics initiatives focused on enabling data-driven decision-making at all levels of the organization, delivering customer intelligence through customer journey analytics, and evolving our operational and workforce analytics capabilities to transform operations.This is a remote positionThis exciting opportunity will push the boundaries of our traditional business intelligence and analytics practices and be focused on piloting new and creative advanced analytical solutions that will ultimately become part of our core analytic capabilities. The selected candidate will be expected to work collaboratively across teams and divisions to identify and prioritize actionable, high-impact initiatives.The ideal candidate will be skilled in the hands-on use and development of key CX tools and techniques including customer journey mapping (current/future state), conceptual...
Jan 24, 2021
Job Description Summary MAXIMUS is looking for an Analytics Transformation Analyst to help lead corporate, strategic analytics initiatives focused on enabling data-driven decision-making at all levels of the organization, delivering customer intelligence through customer journey analytics, and evolving our operational and workforce analytics capabilities to transform operations.This is a remote positionThis exciting opportunity will push the boundaries of our traditional business intelligence and analytics practices and be focused on piloting new and creative advanced analytical solutions that will ultimately become part of our core analytic capabilities. The selected candidate will be expected to work collaboratively across teams and divisions to identify and prioritize actionable, high-impact initiatives.The ideal candidate will be skilled in the hands-on use and development of key CX tools and techniques including customer journey mapping (current/future state), conceptual...
Exempt Computer Professional Location : Remote Hours : 8am – 5pm EST •'s IT Commercial team has a need for a Sr. Salesforce.com Developer. This role will be an individual contributor responsible for partnering with IT Salesforce.com Product Owner to deliver solutions on the Salesforce.com platform. The candidate will work closely with the Commercial delivery manager, and partner with internal Technical Leaders in Salesforce.com space, other cross-functional IT team members and partner/vendor delivery team members to deliver scalable solutions. Responsibilities: Key responsibilities include, but are not limited to: • Partner with Product Owner to analyze needs and develop solutions using agile development methodologies • Transform functional requirements into scalable solutions on the Salesforce.com platform • Organize and manage project work to drive predictable delivery. On-time and on-budget • Solid business process engineering skills utilizing Salesforce CRM platform • Ability to...
Jan 24, 2021
Exempt Computer Professional Location : Remote Hours : 8am – 5pm EST •'s IT Commercial team has a need for a Sr. Salesforce.com Developer. This role will be an individual contributor responsible for partnering with IT Salesforce.com Product Owner to deliver solutions on the Salesforce.com platform. The candidate will work closely with the Commercial delivery manager, and partner with internal Technical Leaders in Salesforce.com space, other cross-functional IT team members and partner/vendor delivery team members to deliver scalable solutions. Responsibilities: Key responsibilities include, but are not limited to: • Partner with Product Owner to analyze needs and develop solutions using agile development methodologies • Transform functional requirements into scalable solutions on the Salesforce.com platform • Organize and manage project work to drive predictable delivery. On-time and on-budget • Solid business process engineering skills utilizing Salesforce CRM platform • Ability to...
Overview You will be part of a team designing, automating, and deploying services on behalf of our customers to AWS in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying DevOps techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We know and understand DevOps. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments. onica About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the...
Jan 24, 2021
Overview You will be part of a team designing, automating, and deploying services on behalf of our customers to AWS in a way that allows these services to automatically heal themselves if things go south. We have deep experience applying DevOps techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We know and understand DevOps. We build solutions using infrastructure-as-code so our customers can refine and reuse these processes again and again - all without having to come back to us for additional deployments. onica About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the...
Job Description Summary Analyst Program Implementation Job SummaryThis position will serve as a key member for the Standardized Operations and Analytics (SOA) Program Management Office (PMO). The SOA goal is to bring common understanding, standardized processes and efficiency to Maximus operations through data analytics, effective solutions, project management disciplines and consistent best practices adoptions. The Business Process Analyst is a key member of the operations team supporting data management, client reporting, process engineering, quality control, and problem resolution. The Business Analyst will ensure effective and consistent implementation of MAXIMUS projects by SOA activities by: (1) Support project implementations and ongoing operations by providing best practice guidance to projects and project managers (2) support project implementations to meet contractual requirements; (3) support ongoing improvement efforts of project management and implementation discipline....
Jan 24, 2021
Job Description Summary Analyst Program Implementation Job SummaryThis position will serve as a key member for the Standardized Operations and Analytics (SOA) Program Management Office (PMO). The SOA goal is to bring common understanding, standardized processes and efficiency to Maximus operations through data analytics, effective solutions, project management disciplines and consistent best practices adoptions. The Business Process Analyst is a key member of the operations team supporting data management, client reporting, process engineering, quality control, and problem resolution. The Business Analyst will ensure effective and consistent implementation of MAXIMUS projects by SOA activities by: (1) Support project implementations and ongoing operations by providing best practice guidance to projects and project managers (2) support project implementations to meet contractual requirements; (3) support ongoing improvement efforts of project management and implementation discipline....
Job Description Summary Data Science Analyst MAXIMUS is seeking a Data Science Analyst to develop and lead efforts in operationalizing data science to support our Standardized Operations and Analytics group within our Health and Human Services division. This exciting opportunity will provide insights by leading analytic practices – including designing new and creative advanced analytical solutions – that will become part of our core analytical product offerings. The selected candidate will work closely as part of a cross-functional team to identify and prioritize actionable, high-impact insights connected to many different areas of our business processes. A Data Science Analyst works with the entire lifecycle of analytics initiatives (research, design, implementation and validation) of machine learning and predictive algorithms to analyze program performance and improve operational processes. This role will also participate in other continual process improvement activities, help...
Jan 24, 2021
Job Description Summary Data Science Analyst MAXIMUS is seeking a Data Science Analyst to develop and lead efforts in operationalizing data science to support our Standardized Operations and Analytics group within our Health and Human Services division. This exciting opportunity will provide insights by leading analytic practices – including designing new and creative advanced analytical solutions – that will become part of our core analytical product offerings. The selected candidate will work closely as part of a cross-functional team to identify and prioritize actionable, high-impact insights connected to many different areas of our business processes. A Data Science Analyst works with the entire lifecycle of analytics initiatives (research, design, implementation and validation) of machine learning and predictive algorithms to analyze program performance and improve operational processes. This role will also participate in other continual process improvement activities, help...
Maximus is currently looking for a Limited Service Quality Assurance Analyst This position will be a work at home position. The position is responsible for auditing the auditor, facilitating calibration calls with quality staff and/or supervisors, and occasionally monitoring and evaluating CSR calls. Job Description Summary Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards • Works with Customer Service Supervisors in assisting them in monitoring their team • Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures • Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client • Participates in calibration sessions...
Jan 24, 2021
Maximus is currently looking for a Limited Service Quality Assurance Analyst This position will be a work at home position. The position is responsible for auditing the auditor, facilitating calibration calls with quality staff and/or supervisors, and occasionally monitoring and evaluating CSR calls. Job Description Summary Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards • Works with Customer Service Supervisors in assisting them in monitoring their team • Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures • Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client • Participates in calibration sessions...
Overview We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. Specifically looking for a Lead Software Architect who's passionate about helping customers build applications at scale as this role will help drive the development of serverless production applications and tools for our customers, including new development and the modernization of existing applications. As an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a delivery team helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align to business goals. The qualified Lead Software Architect will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate...
Jan 24, 2021
Overview We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. Specifically looking for a Lead Software Architect who's passionate about helping customers build applications at scale as this role will help drive the development of serverless production applications and tools for our customers, including new development and the modernization of existing applications. As an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a delivery team helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align to business goals. The qualified Lead Software Architect will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solution strategies, motivate...
Job Description The Emmes Company, LLC is searching for a Project Control Analyst based out of our Rockville, Maryland, Frederick, Maryland and/or Tysons Corner, Virginia office. Emmes provides flexibility for the office locations or work remote preference dependent upon position. The Emmes Company, LLC established in 1977, is a Contract Research Organization (CRO). Headquartered in Rockville, MD, Emmes employs over six hundred staff worldwide with offices located in Frederick, MD, Tysons Corner, VA, Vancouver, Canada and Bangalore, India. Ranked as a top area workplace of choice by the Washington Post, Emmes fosters an environment of collaboration, professional growth, and exceptional work life balance. Our studies impact public health initiatives on a global scale occurring in more than sixty countries spanning across six continents. We are dedicated to providing statistical and epidemiological expertise, computer systems deployment, data management, study monitoring, regulatory...
Jan 24, 2021
Job Description The Emmes Company, LLC is searching for a Project Control Analyst based out of our Rockville, Maryland, Frederick, Maryland and/or Tysons Corner, Virginia office. Emmes provides flexibility for the office locations or work remote preference dependent upon position. The Emmes Company, LLC established in 1977, is a Contract Research Organization (CRO). Headquartered in Rockville, MD, Emmes employs over six hundred staff worldwide with offices located in Frederick, MD, Tysons Corner, VA, Vancouver, Canada and Bangalore, India. Ranked as a top area workplace of choice by the Washington Post, Emmes fosters an environment of collaboration, professional growth, and exceptional work life balance. Our studies impact public health initiatives on a global scale occurring in more than sixty countries spanning across six continents. We are dedicated to providing statistical and epidemiological expertise, computer systems deployment, data management, study monitoring, regulatory...