Job Title: Dynamics 365 Developer Location: Remote (Candidate should be willing to work EST business hours) Capgemini is seeking a: Dynamics 365 Developer.
Listed salary ranges may vary based on experience, qualifications, and local market. As a Quality Analyst, the applicant will support the organization by monitoring conformance to established processes and standards on Service Desks, through standard quality tasks, which includes: AuditingSurvey Review & Follow-upQIN ProcessingProviding agent feedback As part of all reviews, QAs are expected to use Root Cause Analysis (RCA) principles to identify any failure point(s) which led to the quality issue(s). As improvement opportunities are identified, the QA will collaborate (as appropriate) with Knowledge, Training, and Management to ensure continuous improvement of the service desk. The QA will also be responsible for following the processes and procedures defined in documented quality procedures. Who We Are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure...
