icrunchdata Network
Oxon Hill, MD, USA
Job Description What You’ll Get to Do:Qualified candidates will provide entry-level support for an Information Technology (IT) Help Desk, which receives and resolves 15,000 tickets monthly through the ServiceNow service management software. The IT Help Desk supports a 12,000 user community within the Department of Homeland Security (DHS).More About the Role: Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support. Serve