Company Summary Join our team As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary Job Profile Summary As an Information Security Operations (Governance) Analyst, you will support and enhance existing Security Operations processes, standards, and tools across the enterprise. You will work with internal information security and business groups to identify opportunities for continuous improvement and maturity of the Security Operations function. Essential Functions Assists with the creation, maintenance and update of Security Operations process documents. Participates in identifying business process requirements and related business/application solutions for a specific business need. Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes. Generates and creates reports; researches and analyzes data and report trends to management/business partner. Under general supervision, oversees a small to medium scale projects or phases of a larger project. Conducts risk assessments, interviewing internal and external customers, to gain technical knowledge of security/compliance requirements. Provides direct support to information systems development and business community regarding risks associated with new or changing technologies. Anticipate, identify and escalate appropriate issues to Manager/Director Keeps abreast of industry advancements and incorporates that knowledge into daily work activities. Participates in evaluation and selection of new technology. Job Complexities Effectively communicate to business units and key stakeholders Manage multiple initiatives simultaneously, with strong ability to prioritize Customer focused in the context of balancing risk reduction with business needs Highly flexible, adapting to changes in priorities and requirements Ability to quickly learn, communicate and apply technical concepts Education Bachelor's Degree or equivalent experience Licenses or Certificates Relevant, industry recognized security certification such as CISSP, CGEIT or CRISC Experience Minimum 2 years of relevant work experience in Information Security, IT Risk Management Experience in documenting processes, technical writing and flow charts Manage multiple initiatives simultaneously, with strong ability to prioritize Customer focused in the context of balancing risk reduction with business needs High attention to detail to manage, analyze and finalize artifacts and documents Good oral and written communication skills; strong presentation skills Highly flexible, adapting to changes in priorities and requirements Ability to quickly learn, communicate and apply technical concepts Demonstrated judgement in effectively dealing with highly sensitive information Knowledge, Skills & Technology Basic knowledge of IT and Information Security control standards and frameworks (NIST, COBIT, ISO27001, SSAE16/SOC1/SOC2, etc.) Working knowledge of MS Excel Team player with positive energy and good customer service skills Ability to work independently, demonstrates initiative, and is a self-starter Basic understanding of modern cyber security methodologies and protocols Excellent verbal and written communication skills First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Nov 18, 2019
Full-time
Company Summary Join our team As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary Job Profile Summary As an Information Security Operations (Governance) Analyst, you will support and enhance existing Security Operations processes, standards, and tools across the enterprise. You will work with internal information security and business groups to identify opportunities for continuous improvement and maturity of the Security Operations function. Essential Functions Assists with the creation, maintenance and update of Security Operations process documents. Participates in identifying business process requirements and related business/application solutions for a specific business need. Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes. Generates and creates reports; researches and analyzes data and report trends to management/business partner. Under general supervision, oversees a small to medium scale projects or phases of a larger project. Conducts risk assessments, interviewing internal and external customers, to gain technical knowledge of security/compliance requirements. Provides direct support to information systems development and business community regarding risks associated with new or changing technologies. Anticipate, identify and escalate appropriate issues to Manager/Director Keeps abreast of industry advancements and incorporates that knowledge into daily work activities. Participates in evaluation and selection of new technology. Job Complexities Effectively communicate to business units and key stakeholders Manage multiple initiatives simultaneously, with strong ability to prioritize Customer focused in the context of balancing risk reduction with business needs Highly flexible, adapting to changes in priorities and requirements Ability to quickly learn, communicate and apply technical concepts Education Bachelor's Degree or equivalent experience Licenses or Certificates Relevant, industry recognized security certification such as CISSP, CGEIT or CRISC Experience Minimum 2 years of relevant work experience in Information Security, IT Risk Management Experience in documenting processes, technical writing and flow charts Manage multiple initiatives simultaneously, with strong ability to prioritize Customer focused in the context of balancing risk reduction with business needs High attention to detail to manage, analyze and finalize artifacts and documents Good oral and written communication skills; strong presentation skills Highly flexible, adapting to changes in priorities and requirements Ability to quickly learn, communicate and apply technical concepts Demonstrated judgement in effectively dealing with highly sensitive information Knowledge, Skills & Technology Basic knowledge of IT and Information Security control standards and frameworks (NIST, COBIT, ISO27001, SSAE16/SOC1/SOC2, etc.) Working knowledge of MS Excel Team player with positive energy and good customer service skills Ability to work independently, demonstrates initiative, and is a self-starter Basic understanding of modern cyber security methodologies and protocols Excellent verbal and written communication skills First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
• Yearly Business Plan support: Support creating Mid/Long Term Plan; Consolidate Parts Ops Accy; Support creating/implementing CEO/HQ's business direction; Review monthly progress and forecast; Communicate with HQ for reporting on the progress (as necessary) (25%) • Executive Performance Review: Monthly Plan follow up; Supervise colleting all departments’ monthly KPI progress and report to CEO; Master KPI file - update, review, and report to Supervisor; Support creating executive report for HQ monthly (25%) • Strategic Communication Coordination: Communicate task directions from manager/supervisor to other departments; Implement HQ reporting format for new tasks (25%) • Executive Meeting Coordination: Weekly Manager Meeting; Monthly Manager Meeting; Ad Hoc meetings to kick start project (25%) KEY PERFORMANCE INDICATORS • Support S&P supervisor with reports & analysis of market situation on a regular basis and upon special requests • Query KPI’s on weekly/monthly basis to track the overview of the company’s performance • Provide assistance and guidance to all departments with executive reporting and meeting materials • Support creating KPI’s for new tasks that needs to be tracked • Support providing reports to MHQ and respond to MHQ requests in timely manner • Assist with reporting, coordination and negotiation with consulting companies • Provide ad hoc reports and presentations upon requests from top management • Successful launch and management of projects to reach operational excellence or to support boosting sales • This job operates in a professional office environment. • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. (May modify as needed) EDUCATION REQUIREMENTS Bachelors-Preferred (Bachelors Degree in Business, Economics, Statistics or other related subjects) EXPERIENCE REQUIREMENTS Years of Experience, 2-4 years Required Relevant work experience in consulting companies, market research institutes, or Automotive Aftersales industry at OEM (original equipment manufacturer) and /or IAM (Independent Aftermarket) Computer Skills Reasoning Ability Use of intermediate software packages (word processing, spreadsheets) Define problems, collects data, establishes facts, and draw valid conclusions.
Nov 18, 2019
Full-time
• Yearly Business Plan support: Support creating Mid/Long Term Plan; Consolidate Parts Ops Accy; Support creating/implementing CEO/HQ's business direction; Review monthly progress and forecast; Communicate with HQ for reporting on the progress (as necessary) (25%) • Executive Performance Review: Monthly Plan follow up; Supervise colleting all departments’ monthly KPI progress and report to CEO; Master KPI file - update, review, and report to Supervisor; Support creating executive report for HQ monthly (25%) • Strategic Communication Coordination: Communicate task directions from manager/supervisor to other departments; Implement HQ reporting format for new tasks (25%) • Executive Meeting Coordination: Weekly Manager Meeting; Monthly Manager Meeting; Ad Hoc meetings to kick start project (25%) KEY PERFORMANCE INDICATORS • Support S&P supervisor with reports & analysis of market situation on a regular basis and upon special requests • Query KPI’s on weekly/monthly basis to track the overview of the company’s performance • Provide assistance and guidance to all departments with executive reporting and meeting materials • Support creating KPI’s for new tasks that needs to be tracked • Support providing reports to MHQ and respond to MHQ requests in timely manner • Assist with reporting, coordination and negotiation with consulting companies • Provide ad hoc reports and presentations upon requests from top management • Successful launch and management of projects to reach operational excellence or to support boosting sales • This job operates in a professional office environment. • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. (May modify as needed) EDUCATION REQUIREMENTS Bachelors-Preferred (Bachelors Degree in Business, Economics, Statistics or other related subjects) EXPERIENCE REQUIREMENTS Years of Experience, 2-4 years Required Relevant work experience in consulting companies, market research institutes, or Automotive Aftersales industry at OEM (original equipment manufacturer) and /or IAM (Independent Aftermarket) Computer Skills Reasoning Ability Use of intermediate software packages (word processing, spreadsheets) Define problems, collects data, establishes facts, and draw valid conclusions.
The Organizational Effectiveness Analyst will be a core member of the OE team within the Training & OE Department. Activities will include the data analysis and development, and in some cases the deployment and execution, of enablement programs designed to drive branch office improvements in the management of non-billed overtime along with other defined organizational challenges. The position involves detailed assessments of branch operational performance along with regular reporting on results and progress. Success in this position will be measured based on, but not limited to, achieving department and company objectives, enhancing operational performance across several key internal metrics, and on providing quality performance in line with the Allied Universal ‘Be Phenomenal’ leadership behaviors— United as a Team—Nimble, Fast and Responsive—Client Focused—Obsessively Focused on Results—Efficient and Effective . Key Responsibilities: Responsible for conducting advanced data analytics using Excel, SQL and DOMO. Responsible for developing reports and output using Powerpoint Responsible for supporting initiatives developed by the Training & OE team. Responsible for coordinating with field and corporate leadership in support of initiative success. Responsible for the identification of solutions to strategic challenges. Additional Responsibilities: Occasional travel to branch offices to provide additional analysis and operational support Meet monthly, quarterly and/or yearly objectives as set by the OE Manager and VP Training & OE Maintain confidentiality of all information and data Qualifications and Competencies: Education required: BS/BA, with distinction preferred, in any business-related or quantitative field. Degree in data analysis is preferred. Optimistic, high-energy, self-starter, curious and enthusiastic Always looking for new challenges and problems to solve Proven ability to identify and solve problems and adapt to ongoing challenges Meticulous attention to detail in evaluating and recommending changes to current processes Ability to connect and engage with all teams at all levels and treat everyone as equal Excellent oral and written communication skills Strong financial aptitude Experience working effectively with large teams strongly preferred Proven and demonstrated experience with Microsoft Excel and PowerPoint Internal candidates must have fluency in Allied Universal systems Ensure compliance with fair employment practices as defined by the organization and in conjunction with federal, state and local regulations CB-Corp Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com . We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Nov 18, 2019
Full-time
The Organizational Effectiveness Analyst will be a core member of the OE team within the Training & OE Department. Activities will include the data analysis and development, and in some cases the deployment and execution, of enablement programs designed to drive branch office improvements in the management of non-billed overtime along with other defined organizational challenges. The position involves detailed assessments of branch operational performance along with regular reporting on results and progress. Success in this position will be measured based on, but not limited to, achieving department and company objectives, enhancing operational performance across several key internal metrics, and on providing quality performance in line with the Allied Universal ‘Be Phenomenal’ leadership behaviors— United as a Team—Nimble, Fast and Responsive—Client Focused—Obsessively Focused on Results—Efficient and Effective . Key Responsibilities: Responsible for conducting advanced data analytics using Excel, SQL and DOMO. Responsible for developing reports and output using Powerpoint Responsible for supporting initiatives developed by the Training & OE team. Responsible for coordinating with field and corporate leadership in support of initiative success. Responsible for the identification of solutions to strategic challenges. Additional Responsibilities: Occasional travel to branch offices to provide additional analysis and operational support Meet monthly, quarterly and/or yearly objectives as set by the OE Manager and VP Training & OE Maintain confidentiality of all information and data Qualifications and Competencies: Education required: BS/BA, with distinction preferred, in any business-related or quantitative field. Degree in data analysis is preferred. Optimistic, high-energy, self-starter, curious and enthusiastic Always looking for new challenges and problems to solve Proven ability to identify and solve problems and adapt to ongoing challenges Meticulous attention to detail in evaluating and recommending changes to current processes Ability to connect and engage with all teams at all levels and treat everyone as equal Excellent oral and written communication skills Strong financial aptitude Experience working effectively with large teams strongly preferred Proven and demonstrated experience with Microsoft Excel and PowerPoint Internal candidates must have fluency in Allied Universal systems Ensure compliance with fair employment practices as defined by the organization and in conjunction with federal, state and local regulations CB-Corp Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com . We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Company Summary Join our team As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary We are seeking an experienced IT Applications Manager to support our Decision Sciences team in Santa Ana, CA Exposure to Data Science is preferred as you will be working with a team that focuses primarily on .Net and Python development. Essential Functions Support Data Science and Decision Science teams as our developers take Data Science models into production. Participates in long-range departmental planning including projects, operations and budgets. Recommends methodologies. Interfaces with management inside and outside of the company to provide input to operational decisions and to clarify or modify project plans, and/ or schedule requirements. Writes and conducts employee performance reviews, and provides ongoing performance feedback. Makes hiring recommendations. May get input from Sr. Manager/ Director in these areas. Prepares and maintains job descriptions for positions that report to him/her. Regularly interacts with senior management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports. Facilitates work and problem resolution between work groups. May lead cooperative inter-department projects and/or process improvement efforts. Knowledge and Skills/Technology Used Technical Qualifications: Development background: .Net, C#, Python Experience with Data Science or Decision Science technologies Management and Leadership Qualifications: Successful track record of managing operations; and designing, developing and managing the execution of projects in area of expertise. Ability to develop and implement processes to ensure compliance and quality. Ability to establish and maintain effective working relationships within and between departments. Strategic Management: Ability to communicate the function's vision and the department's direction, and set aligned goals for team. Provides resources and implements systems to measure results. Team Development: Ability to select, coach and develop talent and hold employees accountable for results. Supports change and fosters collaboration. Ethics: Deals with others in an honest manner, assures adherence to company policies, addresses questionable business practices. Customer Focus: Fosters customer loyalty and demonstrates commitment to customer satisfaction. Keeps customers apprised of progress and ensures commitments are met. Communication: Provides others with reliable information, creates and delivers accurate reports and presentations. Uses good listening skills. Negotiates effectively. Typical Education Normally requires Bachelor's Degree or equivalent work experience Typical Range of Experience 5 years of technical experience as a senior contributor. 3 to 5 years of supervisory or management experience in a similar technical environment. First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Nov 18, 2019
Full-time
Company Summary Join our team As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary We are seeking an experienced IT Applications Manager to support our Decision Sciences team in Santa Ana, CA Exposure to Data Science is preferred as you will be working with a team that focuses primarily on .Net and Python development. Essential Functions Support Data Science and Decision Science teams as our developers take Data Science models into production. Participates in long-range departmental planning including projects, operations and budgets. Recommends methodologies. Interfaces with management inside and outside of the company to provide input to operational decisions and to clarify or modify project plans, and/ or schedule requirements. Writes and conducts employee performance reviews, and provides ongoing performance feedback. Makes hiring recommendations. May get input from Sr. Manager/ Director in these areas. Prepares and maintains job descriptions for positions that report to him/her. Regularly interacts with senior management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports. Facilitates work and problem resolution between work groups. May lead cooperative inter-department projects and/or process improvement efforts. Knowledge and Skills/Technology Used Technical Qualifications: Development background: .Net, C#, Python Experience with Data Science or Decision Science technologies Management and Leadership Qualifications: Successful track record of managing operations; and designing, developing and managing the execution of projects in area of expertise. Ability to develop and implement processes to ensure compliance and quality. Ability to establish and maintain effective working relationships within and between departments. Strategic Management: Ability to communicate the function's vision and the department's direction, and set aligned goals for team. Provides resources and implements systems to measure results. Team Development: Ability to select, coach and develop talent and hold employees accountable for results. Supports change and fosters collaboration. Ethics: Deals with others in an honest manner, assures adherence to company policies, addresses questionable business practices. Customer Focus: Fosters customer loyalty and demonstrates commitment to customer satisfaction. Keeps customers apprised of progress and ensures commitments are met. Communication: Provides others with reliable information, creates and delivers accurate reports and presentations. Uses good listening skills. Negotiates effectively. Typical Education Normally requires Bachelor's Degree or equivalent work experience Typical Range of Experience 5 years of technical experience as a senior contributor. 3 to 5 years of supervisory or management experience in a similar technical environment. First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Company Summary Join our team As a member of the First American family of companies, First American Property and Casualty specializes in four major types of insurance: Homeowners, Dwelling Fire, Condominium, Renter's and Flood. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.FAPCIG.com Job Summary Essential Functions Answers first level calls to Service Desk. Provides accurate and creative solutions to customer problems of moderate nature to ensure customer productivity. Assists in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction. Acquires and maintains current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers. Responds to after hours customer calls. Assists in maintaining Service Desk e-mail and web portal(s) by reading, opening/documenting information into tracking tickets and escalating to proper person or department. Assists in the development and maintenance of a problem resolution knowledgebase. May perform additional duties relating to specific BUIT applications as assigned Job Complexities Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Supervision Received or Extended Works under general supervision following work procedures and guidelines. Recommends systems modifications to reduce user problems. Escalates more complex problems to senior level. No responsibility for the supervision of others. Impact Knowledge and Skills/Technology Used Aptitude for providing excellent customer service. Good communication, problem solving skills and telephone etiquette. Ability to use Service Desk standards and follow guidelines, as well as help others interpret policy. Broad range of network, desktop, mainframe, telephony and VOIP (voice over internet protocol) knowledge is highly desirable. Maintains currency and high level of technical skill in field of expertise. Knnowledge of basic System Administration functions. Typical Education Two year technical degree or equivalent combination of education and experience Typical Range of Experience Typically 2-4 years of directly related experience within a service desk/technical support environment License or Certification HDI Support Center Analyst Preferred Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Nov 18, 2019
Full-time
Company Summary Join our team As a member of the First American family of companies, First American Property and Casualty specializes in four major types of insurance: Homeowners, Dwelling Fire, Condominium, Renter's and Flood. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.FAPCIG.com Job Summary Essential Functions Answers first level calls to Service Desk. Provides accurate and creative solutions to customer problems of moderate nature to ensure customer productivity. Assists in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction. Acquires and maintains current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers. Responds to after hours customer calls. Assists in maintaining Service Desk e-mail and web portal(s) by reading, opening/documenting information into tracking tickets and escalating to proper person or department. Assists in the development and maintenance of a problem resolution knowledgebase. May perform additional duties relating to specific BUIT applications as assigned Job Complexities Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Supervision Received or Extended Works under general supervision following work procedures and guidelines. Recommends systems modifications to reduce user problems. Escalates more complex problems to senior level. No responsibility for the supervision of others. Impact Knowledge and Skills/Technology Used Aptitude for providing excellent customer service. Good communication, problem solving skills and telephone etiquette. Ability to use Service Desk standards and follow guidelines, as well as help others interpret policy. Broad range of network, desktop, mainframe, telephony and VOIP (voice over internet protocol) knowledge is highly desirable. Maintains currency and high level of technical skill in field of expertise. Knnowledge of basic System Administration functions. Typical Education Two year technical degree or equivalent combination of education and experience Typical Range of Experience Typically 2-4 years of directly related experience within a service desk/technical support environment License or Certification HDI Support Center Analyst Preferred Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Company Summary Join our team As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary We are seeking an experienced Java Software Engineer that will assist our Data Science team and help support the building of simulators using Java (including assisting with AI simulation). Essential Functions Understand/Optimize/Code-review Java code provided by the data scientists. Create/Develop/Maintain Java programs for use by data scientists. Understands rule engines and has experience working with external rule engines. Understand and have familiarity with BPMN/DMN open standards. Knowledge and Skills/Technology Used Basic C# and JavaScript/Node.js experience/familiarity Understanding of Vendor-specific Camunda Architecture (for BPMN/DMN modeling as well as a Business Rule engine) a plus Experience with various computer platforms and application environments Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team Strong organizational or Project Management skills Strong written and verbal communication skills Typical Education Bachelor's Degree or equivalent combination of education and experience Typical Range of Experience Typically 2-5 years of directly related experience Experience working with distributed team is preferred First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Nov 18, 2019
Full-time
Company Summary Join our team As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary We are seeking an experienced Java Software Engineer that will assist our Data Science team and help support the building of simulators using Java (including assisting with AI simulation). Essential Functions Understand/Optimize/Code-review Java code provided by the data scientists. Create/Develop/Maintain Java programs for use by data scientists. Understands rule engines and has experience working with external rule engines. Understand and have familiarity with BPMN/DMN open standards. Knowledge and Skills/Technology Used Basic C# and JavaScript/Node.js experience/familiarity Understanding of Vendor-specific Camunda Architecture (for BPMN/DMN modeling as well as a Business Rule engine) a plus Experience with various computer platforms and application environments Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team Strong organizational or Project Management skills Strong written and verbal communication skills Typical Education Bachelor's Degree or equivalent combination of education and experience Typical Range of Experience Typically 2-5 years of directly related experience Experience working with distributed team is preferred First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Company Summary Join our team As a member of the First American family of companies, First American Property and Casualty specializes in four major types of insurance: Homeowners, Dwelling Fire, Condominium, Renter's and Flood. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.FAPCIG.com Job Summary Summary Responsible for leading and supporting the project/program management team at a divisional level in planning, oversight and implementation of transformative technology initiatives, programs and projects. Effectively manage a team to coordinate multiple cross-functional work streams to deliver results on key initiatives, to improve critical business processes and achieve strategic objectives with a sense of urgency. Analyze current processes and develop strategies and solutions for improvements and compliance. Essentials Functions Implement overall vision, strategy and structure for the division ensuring appropriate resources are planned and available for the successful delivery of technology initiatives Responsible for the supervision of project/program managers to ensure that all projects within technology programs are delivered within the defined scope, quality, time and cost requirements Facilitate the definition of project scope, goals and deliverables and measure outcomes. Develop full-scale project plans for both technical and business process functions in doing so Utilize strong Program Management methodologies across functional teams to drive on-time, on-scope delivery of technical solutions critical to the division's success Engage with key stakeholders to understand, track and mitigate risks Track and report achievements and challenges, and communicate progress on regularly defined intervals to internal management Develop executive-level relationships with key members of the leadership team and influence key project stakeholders to support their delivery of critical initiatives Define and develop IT project/program management best practices, processes, and policy to ensure alignment with corporate strategy and goals Job Complexities Consistently works with abstract ideas or situations across functional areas of the business Through assessment of intangible variables, identifies and evaluates fundamental issues providing strategy and direction for major functional areas Supervision Received or Extended Responsible for a functional unit that cross business unit lines, or leadership responsibility for an emerging group Detailed knowledge of Company allows for innovative concepts and promoting new ideas Recognized as an influential leader Manages through more than one layer of management, or has a minimum of 3 high-level exempt direct reports Impact Erroneous decisions will have a serious impact on the overall success of department operations and will impact Company operations Interacts with Executive (internal and external) Management on strategic issues requiring coordination across functional unit or group lines Explains difficult information and convinces internal and external management to take action or grant approval Manages customer relationships and resolves high-level issues/problems Knowledge and Skills/Technology Used Demonstrated examples of delivering measurable results on large business/technology initiatives Demonstrated competency in creating and executing on strategic plans Proven track record of managing dispersed teams with complex project plans and leading large, complex projects with multiple stakeholders and driving organizational change Ability to hire and develop a strong team of leaders Excellent interpersonal skills to facilitate meetings articulating complex concepts Proven communication, influencing, and negotiation skills Experience in strategic planning, risk management, and change management Strong understanding of current technologies and methodologies to plan and communicate effectively with project team and sponsors Experience with project management methodologies, techniques and tools, and their application in business and technical environments Knowledge of communication, status documentation, and Project Management tools to create project documents and reports Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions Strong problem solving, collaboration, critical thinking, team building, and presentation skills Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential Typical Education Bachelor's degree or equivalent combination of education and experience Advanced degree preferred Typical Range of Experience 12 years demonstrated experience managing complex cross functional units or groups in a similar technical and business environment First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Nov 18, 2019
Full-time
Company Summary Join our team As a member of the First American family of companies, First American Property and Casualty specializes in four major types of insurance: Homeowners, Dwelling Fire, Condominium, Renter's and Flood. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.FAPCIG.com Job Summary Summary Responsible for leading and supporting the project/program management team at a divisional level in planning, oversight and implementation of transformative technology initiatives, programs and projects. Effectively manage a team to coordinate multiple cross-functional work streams to deliver results on key initiatives, to improve critical business processes and achieve strategic objectives with a sense of urgency. Analyze current processes and develop strategies and solutions for improvements and compliance. Essentials Functions Implement overall vision, strategy and structure for the division ensuring appropriate resources are planned and available for the successful delivery of technology initiatives Responsible for the supervision of project/program managers to ensure that all projects within technology programs are delivered within the defined scope, quality, time and cost requirements Facilitate the definition of project scope, goals and deliverables and measure outcomes. Develop full-scale project plans for both technical and business process functions in doing so Utilize strong Program Management methodologies across functional teams to drive on-time, on-scope delivery of technical solutions critical to the division's success Engage with key stakeholders to understand, track and mitigate risks Track and report achievements and challenges, and communicate progress on regularly defined intervals to internal management Develop executive-level relationships with key members of the leadership team and influence key project stakeholders to support their delivery of critical initiatives Define and develop IT project/program management best practices, processes, and policy to ensure alignment with corporate strategy and goals Job Complexities Consistently works with abstract ideas or situations across functional areas of the business Through assessment of intangible variables, identifies and evaluates fundamental issues providing strategy and direction for major functional areas Supervision Received or Extended Responsible for a functional unit that cross business unit lines, or leadership responsibility for an emerging group Detailed knowledge of Company allows for innovative concepts and promoting new ideas Recognized as an influential leader Manages through more than one layer of management, or has a minimum of 3 high-level exempt direct reports Impact Erroneous decisions will have a serious impact on the overall success of department operations and will impact Company operations Interacts with Executive (internal and external) Management on strategic issues requiring coordination across functional unit or group lines Explains difficult information and convinces internal and external management to take action or grant approval Manages customer relationships and resolves high-level issues/problems Knowledge and Skills/Technology Used Demonstrated examples of delivering measurable results on large business/technology initiatives Demonstrated competency in creating and executing on strategic plans Proven track record of managing dispersed teams with complex project plans and leading large, complex projects with multiple stakeholders and driving organizational change Ability to hire and develop a strong team of leaders Excellent interpersonal skills to facilitate meetings articulating complex concepts Proven communication, influencing, and negotiation skills Experience in strategic planning, risk management, and change management Strong understanding of current technologies and methodologies to plan and communicate effectively with project team and sponsors Experience with project management methodologies, techniques and tools, and their application in business and technical environments Knowledge of communication, status documentation, and Project Management tools to create project documents and reports Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions Strong problem solving, collaboration, critical thinking, team building, and presentation skills Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential Typical Education Bachelor's degree or equivalent combination of education and experience Advanced degree preferred Typical Range of Experience 12 years demonstrated experience managing complex cross functional units or groups in a similar technical and business environment First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Company Summary Join our team As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary We are seeking an experienced Software Engineer/Developer to assist our Data Science group to bring Data Science models into production. Our Software Engineer/Developer should be familiar with .Net best practices, web APIs best practices, as well as cloud technologies an addition to best practices in the languages used by our data scientists (Python/R). Ability to think in both Python/R terms and in C/C#/Java terms is crucial as both are needed based on which domain is being developed. Essential Functions Understand/Optimize/Code-review the Python/R scripts provided by the data scientists Develop/Maintain Web API harnesses in C#/Python etc. running the python/R scripts. Configure/Maintain cloud instances related to ML/Data Science model processing. FAST Search data enhancements will have to be supported as needed. Knowledge and Skills/Technology Used Fluent in multiple application development languages at an expert level: .Net, C#, Python especially Basic understanding of using Deep Learning/ML techniques within Python/R a strong plus Expertise with developing multiple tiers of multi-tiered software applications Expertise in designing programs, applications and application systems Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team Strong organizational or Project Management skills Strong written and verbal communication skills Typical Education Bachelor's Degree or equivalent combination of education and experience Typical Range of Experience Typically 2-5 years of directly related experience Experience working with distributed team is preferred First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Nov 18, 2019
Full-time
Company Summary Join our team As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com Job Summary We are seeking an experienced Software Engineer/Developer to assist our Data Science group to bring Data Science models into production. Our Software Engineer/Developer should be familiar with .Net best practices, web APIs best practices, as well as cloud technologies an addition to best practices in the languages used by our data scientists (Python/R). Ability to think in both Python/R terms and in C/C#/Java terms is crucial as both are needed based on which domain is being developed. Essential Functions Understand/Optimize/Code-review the Python/R scripts provided by the data scientists Develop/Maintain Web API harnesses in C#/Python etc. running the python/R scripts. Configure/Maintain cloud instances related to ML/Data Science model processing. FAST Search data enhancements will have to be supported as needed. Knowledge and Skills/Technology Used Fluent in multiple application development languages at an expert level: .Net, C#, Python especially Basic understanding of using Deep Learning/ML techniques within Python/R a strong plus Expertise with developing multiple tiers of multi-tiered software applications Expertise in designing programs, applications and application systems Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team Strong organizational or Project Management skills Strong written and verbal communication skills Typical Education Bachelor's Degree or equivalent combination of education and experience Typical Range of Experience Typically 2-5 years of directly related experience Experience working with distributed team is preferred First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Seeking an Analyst who has a good foundation in forecasting and regression analysis. This role is responsible for research, compiling data and modeling. Industry expereince in logistics, supply chain or similiar needed. Looking for someone who is with strong numbers and data manipulation experience. Strong market research would be good, but more data focused. Will need experience with SQL queries. Reporting & analysis of market situation on a regular basis and upon special requests Query KPI's on weekly/monthly basis to track the overview of the company's performance Provide assistance and guidance to all departments with executive reporting and meeting materials Support creating KPI's for new tasks that needs to be tracked Assist with reporting, coordination and negotiation with consulting companies Provide ad hoc reports and presentations upon requests from top management Successful launch and management of projects to reach operational excellence or to support boosting sales We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Nov 17, 2019
Full-time
Seeking an Analyst who has a good foundation in forecasting and regression analysis. This role is responsible for research, compiling data and modeling. Industry expereince in logistics, supply chain or similiar needed. Looking for someone who is with strong numbers and data manipulation experience. Strong market research would be good, but more data focused. Will need experience with SQL queries. Reporting & analysis of market situation on a regular basis and upon special requests Query KPI's on weekly/monthly basis to track the overview of the company's performance Provide assistance and guidance to all departments with executive reporting and meeting materials Support creating KPI's for new tasks that needs to be tracked Assist with reporting, coordination and negotiation with consulting companies Provide ad hoc reports and presentations upon requests from top management Successful launch and management of projects to reach operational excellence or to support boosting sales We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
