3 jobs found in thompson's station

Summary of Job: This is a terrific opportunity and a key role within the Lee Company Contact Center team. This position will report to the center Director. We are seeking an initiative-taking individual who will build, query, and analyze data to identify trends and opportunities to improve our business. This role is responsible for delivering impactful insights into key business decisions. You will demonstrate a drive of excellence to understand the true root cause, make specific recommendations to improve the contact center performance. Additionally, you will be a key member supporting the Five9 Contact Center Application. This will involve updating and maintenance of the Contact Center reporting tools and call flows used for voice, email, and chat. The Contact Center team supports both the Home and Facilities business channels. This new role will be specifically aligned to the Contact Center Services team and focused on, analytics, staff planning and utilization. Remote...

Summary of Job: This is a terrific opportunity and a key role within the Lee Company Contact Center team. This position will report to the center Director. We are seeking an initiative-taking individual who will build, query, and analyze data to identify trends and opportunities to improve our business. This role is responsible for delivering impactful insights into key business decisions. You will demonstrate a drive of excellence to understand the true root cause, make specific recommendations to improve the contact center performance. Additionally, you will be a key member supporting the Five9 Contact Center Application. This will involve updating and maintenance of the Contact Center reporting tools and call flows used for voice, email, and chat. The Contact Center team supports both the Home and Facilities business channels. This new role will be specifically aligned to the Contact Center Services team and focused on, analytics, staff planning and utilization. Remote...

Summary of Job: This is a terrific opportunity and a key role within the Lee Company Contact Center team. This position will report to the center Director. We are seeking an initiative-taking individual who will build, query, and analyze data to identify trends and opportunities to improve our business. This role is responsible for delivering impactful insights into key business decisions. You will demonstrate a drive of excellence to understand the true root cause, make specific recommendations to improve the contact center performance. Additionally, you will be a key member supporting the Five9 Contact Center Application. This will involve updating and maintenance of the Contact Center reporting tools and call flows used for voice, email, and chat. The Contact Center team supports both the Home and Facilities business channels. This new role will be specifically aligned to the Contact Center Services team and focused on, analytics, staff planning and utilization. Remote...