2 jobs found in Tucker

Help DeskDesktop Support Analyst Tucker, GA Contract to Perm 50K ndash 80K We are currently looking for a sharp, high energy and self-motivated individual to assist in supporting 1200 internal users. Hours of operation are 630 AM to 500 PM so looking for an 8-hour shift within that time frame Monday ndash Friday. On very rare occasion, there may be an after hours call. This will be providing first and second level support, documenting hardware and software issues in the call tracking system (Ivanti Service Management ndash formerly Heat), updating resolution descriptions, managing call queues, and escalating tickets as necessary. Configure remote access via Horizon, Juniper, VIP Access Token, Cisco AnyConnect, DSL and cable. Train users on how to access the network remotely and map drives. Analyze, evaluate, implement and maintain hardware and software products, including PCs, laptops, iPhones, iPads, Windows 10, Windows 7, Microsoft Office, LCD projectors, Remote diagnostic tools,...

Help DeskDesktop Support Analyst Tucker, GA Contract to Perm 50K ndash 80K We are currently looking for a sharp, high energy and self-motivated individual to assist in supporting 1200 internal users. Hours of operation are 630 AM to 500 PM so looking for an 8-hour shift within that time frame Monday ndash Friday. On very rare occasion, there may be an after hours call. This will be providing first and second level support, documenting hardware and software issues in the call tracking system (Ivanti Service Management ndash formerly Heat), updating resolution descriptions, managing call queues, and escalating tickets as necessary. Configure remote access via Horizon, Juniper, VIP Access Token, Cisco AnyConnect, DSL and cable. Train users on how to access the network remotely and map drives. Analyze, evaluate, implement and maintain hardware and software products, including PCs, laptops, iPhones, iPads, Windows 10, Windows 7, Microsoft Office, LCD projectors, Remote diagnostic tools,...