Hilton Hotels & Resorts

  • Beverly Hills, CA, USA

The global leader of hospitality. One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every guest feels cared for, valued, and respected.

Hilton Hotels & Resorts Addison, TX, USA
Nov 05, 2018
Full-time
***This position can be based in Dallas, Texas or Memphis, TN*** From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation. What will I be doing? We are looking for an innovative, self-motivated User Experience Architect (UXA) with a passion for using technology to address friction points for people. As a member of the [D³] Design, Delivery + Development team, the UXA is expected to bring to bear their expertise on consumer behavior in web and mobile applications in general and on travel apps in particular. The UXA should build insight to understand the full consumer experience, be the "Voice of the Customer" throughout the organization and ensure it is heard in all decision-making processes that impact the consumer – helping to create and sustain a consumer-centric culture. More specifically, you will: Contribute to Hilton's long-term User Experience strategy roadmap. Review and analyze UX and interaction patterns to update the formal pattern library of UX/UI Standards. Actively assess and recommend improvements to the user experience. Organize and lead Design Sprint/Brainstorming workshops. Advocate for usability, design and innovation within the organization. Craft process flows, conceptual diagrams, sketches, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies and detailed interaction behaviors. Create user-centric concepts by considering customer feedback, and usability findings. Quickly iterate on multiple interactive design solutions and work through the details. Brainstorm with multi-functional teams to help develop a creative direction based on user experiences and product requirements. Partner with engineers and product managers throughout all stages of the production cycle. Work in a fast-paced, sometimes ambiguous environment. Confidently defend the design rationale used to create solutions in frequent executive-level design reviews. Speak authoritatively on concepts of spoken interaction design in daily iterations with product managers, engineers, and testers. Exercise effective communication and training skills to optimize team performance. Independently apply specialized skills, conceptual knowledge, training, methods, techniques, and experience. Independently oversee small/non-complex projects, or independently perform segments of larger projects. Work with visual designers and quality assurance teams to ensure the integrity of the user experience in the final product. Manage and influence the creative process through successful design completion. Visualize design challenges and information in ways that are easy for other team members to comprehend. Stay ahead of emerging technologies and find opportunities to incorporate current thinking into product designs. Identify design problems and devise elegant solutions. Be conducive to the evolution of user experiences. Ensure changes or additions to digital standards are captured, delivered, and documented. Be accountable for training and assisting others with troubleshooting and solving problems. This will involve a significant amount of time. You will assist less experienced staff by providing training and guidance. What are we looking for? The success in this role will demonstrate itself through the following attributes and skills: Superb communication, collaboration and presentation skills Employs analytical abilities to synthesize data and build compelling business cases Be open to receiving feedback and constructive criticism Commitment to learning and expanding professional and technical knowledge preferred To fulfill this role successfully, you must possess the following minimum qualifications and experience: BA/BS Bachelor's Degree OR a High School Diploma/GED plus ten (10) years of experience as a user experience architect, product designer, service designer, creative lead, creative director, creative technologist, or in a similar role Seven (7) years of experience as a user experience designer, interaction designer, information architect, digital/technology strategy or similar role Experience with web and mobile based devices Experience working in collaboration with a team Experience with common design tools such as Sketch, Adobe Creative Suite and OmniGraffle Superb presentation and storytelling skills Understanding of mobile and accessibility standards Travel periodically to other Hilton offices It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: MA/MS Master's Degree An online portfolio or samples of work demonstrating experience creating great user-centered design solutions Experience working with remote teams Experience in an agile/scrum environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
Hilton Hotels & Resorts Memphis, TN, USA
Nov 05, 2018
Full-time
***This position can be based out of one of three corporate office locations: McLean, VA or Memphis, TN or Dallas, TX*** From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature, and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation. What will I be doing? Commercial technology solutions (a.k.a. Commercial Off-The-Shelf – COTS) from third-party vendors support numerous corporate, call center, and hotel technology functions. As the Lead Security Analyst – Commercial Solutions, you will be a technical contributor on Hilton's Information Security, responsible for integrating sound cyber security processes and controls for COTS solutions that handle sensitive data, may impact guest/employee life and safety, and deliver positive guest stay experiences. You will be dedicated and committed to supporting the development, maintenance, and management of processes that provide for initial and ongoing secure implementation of commercial solutions. This includes consistent and repeatable solution security controls. More specifically, you will: Perform timely reviews and assessments of the commercial solution architecture and support service delivery processes that help ensure cyber risks are not introduced due to limitations in technology management, maintenance, and support processes. Integrate commercial solutions into the enterprise technology management and security process (e.g., threat management, logging, patch delivery). Execute the annual Payment Card Industry (PCI) commercial solutions assessments, as well as other compliance driven requirements (e.g., privacy impact analyses). This is a new position at Hilton and will report to a new technical leader that will craft the future approach and direction for the role. What are we looking for? The success in this role will demonstrate itself through the following attributes and skills: Experience developing an understanding of how a solution functions through the review of user documentation and inquiries with the vendor Applied knowledge of base cyber security practices at all layers of the technology stack in the design and/or assessment of commercial solutions: Network Layer: un-trusted network access controls, application firewall rules and vendor remote access Platform: AD, Domain Join, service accounts, COTS solution, platform agent interoperability and patching Devices/IoT: communication requirements and centralized device management Data and Database: Data types stored, processed, transmitted, database accounts and access controls, and secure database connections Application: Application access, role based access to admin and business transactions/functions Experience overseeing multi-functional technology groups comprised of positive partnerships such as solution sponsors, engineers, and support to promote commercial solutions architecture and management practices Prior experience in managing or implementing a commercial solution is desirable To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School Diploma/GED Three (3) years of related experience Travel up to 30% of the time It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Five (5) years of related experience Certification in CISSP What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
Hilton Hotels & Resorts McLean, VA, USA
Nov 05, 2018
Full-time
Hilton is creating a best-in-class Data and Analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance. What will I be doing? The Data Science Team serves as internal advanced analytics consultants to key functions across Hilton's business, bringing predictive and prescriptive analytics through Machine Language (ML) and Artificial Intelligence (AI). The team consists of data scientists, advanced analytics modelers, and data engineers, working closely with other Data & Analytics (DNA) teams, as well as Product Team partners. Working with the Senior Director, Data Science, you will be directly influencing the creation and delivery of products and services that help Hilton's mission to create heartfelt experiences for our customers. You will be an ambassador bringing values of big data to fruition and serving as the primary resource for building advanced analytics models for Hilton's customer initiatives, including but not limited to propensity modeling, customer centric pricing, loyalty, user experience, next best action, search optimization, direct marketing, and Internet of Things (IoT - connected room) initiatives. More specifically, you will: Work closely with business and technical teams to capture, analyze and understand business requirements, translating activities and business objectives into parameters for analytical models. Design, document, develop, code, and test advanced analytics models into scalable advanced analytics solutions in a big data environment. Partner collaboratively with other functional teams to access data elements, understanding the data being analyzed, and identifying improvement opportunities for the data ingestion process. Perform analysis on existing data, suggest new potential data sets to identify and foster innovative advanced analytics opportunities. Facilitate and identify repeatable testing strategies for measuring results produced by analytics models. What are we looking for? We are looking for problem solvers who are passionate about data and who love to have the chance to create improvements to data management. We believe success in this role will demonstrate itself through the following attributes and skills: Self-starter, well organized, and an assertive teammate willing to take ownership of responsibilities with a high level of positive energy and drive Excellent time management and project management skills that contribute to leading multiple priorities, working well under time constraints and effectively handling concurrent demands to prioritize responsibilities Effective communicator, collaborator, influencer and solution seeker across a variety of opinions Self-starter, detail-oriented and assertive team player, willing to take ownership of responsibilities, and possess a high level of integrity and positive attitude preferred To fulfill this role successfully, you must possess the following minimum qualifications and experience: BA/BS Bachelor's Degree Three (3) years of professional experience Two (2) years of hands-on experience in designing and implementing real-time statistical models and machine learning algorithms for scalable production environments One (1) year of experience in a full life-cycle analytics model environment, including development, deployment and maintenance efforts Exceptional problem solving capabilities, including analytical, quantitative and statistical skills Solid experience with programming skills: R, Python, Spark/Scala, Java, C/C++ and SQL It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: MA/MS Master's Degree Two (2) years of hands-on experience in optimization, artificial intelligence, natural language processing, and/or deep learning Two (2) years of hands-on experience working on projects related to Personalization, Sales and Marketing, Customer Analytics, Digital Analytics, and/or Loyalty Exposure to IoT technology Knowledge of data structure and management, Business Intelligence (BI) and dashboard reporting in a big data environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
Hilton Hotels & Resorts McLean, VA, USA
Nov 05, 2018
Full-time
Hilton is creating a best-in-class Data and Analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance. What will I be doing? The Data Science Team serves as internal advanced analytics consultants to key functions across Hilton's business, bringing predictive and prescriptive analytics through Machine Language (ML) and Artificial Intelligence (AI). The team consists of data scientists, advanced analytics modelers, and data engineers, working closely with other Data & Analytics (DNA) teams, as well as Product Team partners. Working with the Senior Director, Data Science, you will be directly influencing the creation and delivery of advanced analytics modules and data science services in a big data environment. You will be responsible for serving as the primary resource for defining and recommending analytics application architecture, data frameworks, database structures, as well as monitoring and addressing application and database performance, issues, and problems. More specifically, you will: Work closely with business, technical and data science teams to capture, analyze and understand business requirements, translating activities and business objectives into analytical codes for application in a production scale environment. Architect, document, develop, code, and test advanced analytics models into scalable advanced analytics solutions in a big data environment. Partner collaboratively with other functional teams to access data elements, understanding the data being analyzed and identifying improvement opportunities for the data ingestion process. Facilitate and identify repeatable testing strategies for measuring results produced by analytics models. Contribute insights and solutions regarding database storage and optimization. Develop database design and architecture documentation. What are we looking for? We are looking for problem solvers who are passionate about data and who love to have the chance to create improvements to data management. We believe success in this role will demonstrate itself through the following attributes and skills: Self-starter, well organized, and an aggressive teammate willing to take ownership of responsibilities with a high level of positive energy and drive Excellent time management and project management skills that contribute to leading multiple priorities, working well under time constraints and effectively handling concurrent demands to prioritize responsibilities Effective communicator, collaborator, influencer and solution seeker across a variety of opinions To fulfill this role successfully, you must possess the following minimum qualifications and experience: BA/BS Bachelor's Degree Three (3) years of professional experience Two (2) years of experience in data engineering, data architecture, and/or data analytics One (1) year of hands-on experience in architecting, designing and implementing advanced analytics models, large-scale optimization, and machine learning algorithms for scalable production environments One (1) year of experience in a full life-cycle analytics code environment, including development, deployment, and maintenance efforts involving distributed data sets Experience with Python, Spark/Scala, Java, C/C++ and SQL, Unix Programming Experience with Hadoop, Hive, Spark and MySQL Experience with AWS Cloud Computing and Architecture It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: MA/MS Master's Degree AWS Certifications Experience in Internet of Things (IoT) analytics model development involving sensors and connected devices Experience in ETL management, SQL/NoSQL platforms, Apache product (NiFi, KafKa) and data warehousing technologies (Snowflake, Redshift) Exposure to information security, networking, and data governance What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
Hilton Hotels & Resorts Addison, TX, USA
Nov 05, 2018
Full-time
***This position can be located at our corporate office in Dallas, TX or McLean, VA*** Hilton is creating a best-in-class Data and Analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data and analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance. What will I be doing? As a Manager, Data Scientist of Personalization you will serve as an internal advanced analytics consultant to key functions across Hilton's business, bringing predictive and prescriptive analytics through Machine Learning / Artificial Intelligence. The team consists of data scientists, advanced analytics modelers, and data engineers, working closely with other Data Analytics teams, as well as Product Team partners. Working with the Senior Director, Data Science, you will be directly influencing the creation and delivery of products and services that help Hilton's mission to create heartfelt experiences for our customers. As an ambassador, you will bring big data values to fruition. Serving as the primary resource for building advanced analytics models for Hilton's personalization initiatives, including but not limited to propensity modeling, user experience, the next best action, search optimization, direct marketing, and (internet of Things) IoT (connected room) personalization initiatives. More specifically, you will: Research and build statistical learning models and algorithms, develop a testing framework and conduct experiments. Conduct analysis and highlight significant patterns to increase customer and owner satisfaction. Actively draw insights from data to create new sources of value. Communicate results and ideas to business and technical teams. Build relationships and collaborate with Enterprise Architects to setup automated, streamlined and responsive data processing. Partner collaboratively with the Data Governance team to ingest new data sets into the Hilton data lake. Partner with the Product Teams to understand needs and incorporate findings. What are we looking for? We are looking for problem solvers who are passionate about data and who love to have the chance to create improvements to data management. We believe success in this role will demonstrate itself through the following attributes and skills: Exceptional problem solving, analytical, quantitative, and statistical skills. Experience in handling multiple contending priorities simultaneously. Self-starter, well organized, and an assertive teammate willing to take ownership of responsibilities with a high level of positive energy and drive. To fulfill this role successfully, you must possess the following minimum qualifications and experience: BA/BS Bachelor's Degree Three (3) years of professional experience Two (2) years of hands-on experience in statistical modeling, machine learning, artificial intelligence, and/or search optimization Two (2) years of hands-on experience in significant customer personalization initiatives for scalable production environments Solid programming skills: SQL, R, Python, Spark/Scala, Java, C/C++ It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: MA/MS Master's Degree Four (4) years of professional experience Experience in IoT analytics model development involving sensors and connected devices Experience in model development involving distributed big data sets (Spark, Scala, Hadoop) Experience in ETL management, SQL/NoSQL platforms, Apache products (NiFi, KafKa) and data warehousing technologies (Snowflake, Redshift) What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans