Field Support Representative

  • icrunchdata Network
  • Salem, OR, USA
  • Apr 13, 2024

Job Description

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

We Are Patterson!  Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking a motivated individual with a strong service aptitude to join our vet service team.  This is an opportunity to work alongside the best in the vet industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First.

As a Vet Service Tech, you will be responsible for repairing and on-site installation on a variety of veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

Responsibilities:

Install, Maintain and/or Repair Veterinary Equipment 

  • Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.

  • Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.

  • Trains to perform standard system installations and tests the functionality of all components.

  • Trains customers on the use and basic maintenance of equipment at the customers site.

  • Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.

  • Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).

  • Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.

  • Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Inventory Management 

  • Determines parts, supplies or tools needed to complete service requests.

  • Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.

  • Manages vehicle inventory and restocks as necessary.

  • Physical inventory audits on a bi-annual basis

Asset Management 

  • Ensures proper vehicle maintenance guidelines and safe driving habits are followed.

  • Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

Job Qualifications

  • High school diploma or equivalent.

  • 0-5 years prior experience in a Veterinary/Medical/Dental environment.

  • PC skills in Windows based programs

  • Must maintain a valid driver’s license and good driving record.

Preferred Qualifications

  • At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.

  • Previous X-Ray experience preferred

  • SAP experience

  • Excellent organizational and problem-solving skills

  • Carpentry/plumbing/heating/electrical/electronic related experience.

  • Technical training in Bio-med/electronics or related technical field.

Travel and On-call

This position requires overnight travel.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

  • 401(k) Match Retirement Savings Plan.

  • Employee Stock Purchase Plan (ESPP).

  • Paid Time Off (PTO).

  • Holiday Pay & Floating Holidays.

  • Volunteer Time Off (VTO).

  • Educational Assistance Program (Tuition Reimbursement).

  • Full Paid Parental and Adoption Leave.

  • LifeWorks (Employee Assistance Program).

  • Patterson Perks Program.

EEO Statement

EOE, including disability/vets.

We are Patterson. We welcome you.

Job ID

Patterson