Unified Comm Subject Matter Expert

  • icrunchdata Network
  • San Antonio, TX, USA
  • May 09, 2024

Job Description


GovCIO is currently hiring for a Unifed Comm Engineer to provide extensive unified communications expertise in support of the BluSCI network.   This position will be located in San Antonio, TX and will be an onsite only position.

  • Gathers information concerning the capabilities of Company products; investigates the technical capabilities of Company products and competing equipment and/or solutions; stays abreast of developments in hardware and software. Generates quantifiable requirements based on customer description, system planning and design, and ensures requirements comply through formal verification methods. Translates high level product development strategies into network and system requirement specifications and works with other engineering disciplines to develop lower level detailed implementation requirements. Establishes and coordinates development of standards, practices, and procedures as related to the overall network and system development. Designs interfaces and brings network and system elements together so they work as a whole. Assesses performance using evaluation criteria and technical performance measures. Customer liaison and support for business development activities and to understand and shape requirements. 
  • Coordinates the planning, design, and installation of equipment, using knowledge of engineering and programming as well as sophisticated instruments and computers. 
  • Participates in system conceptual design and documentation of the design concepts. 
  • Installs all new hardware, systems, and software for networks. 
  • Designs, creates, and builds network services, equipment and devices. 
  • Generates system level requirements verification procedures and customer acceptance test procedures. 
  • Monitors system performance and implements performance tuning. 
  • Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements. 
  • Understand and assess Unified Communication business processes, tools and operating model. Understand the UC customer requirements, challenges and business objectives, and translate them into solution designs. Implement, configure and optimize the BluSCI UC solutions, automate business workflows on the platform. Perform acceptance testing, transition and knowledge transfer to customers and stakeholders. Monitors system performance and implements performance tuning. Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements. Submit formal security patch implementation requests IAW CCMP. Have an understanding and knowledge of UC best practices and business process analysis and design.  
  • Possess soft skills to lead, communicate, negotiation, focus on details, prioritization, decision-making, presentation and a strong analytical and problem-solving skill 
  • Provide over-the-shoulder mentoring for Unified Communication to USG personnel 
  • Develop and document Standard Operating Procedures 
  • Serve as Subject Matter Expert (SME) for UC platform 
  • Maintain and optimize global Multi-cluster UC deployment and dial-plan 
  • Test and deploy new software, updates and security patches IAW customers change management process 
  • Maintain on-site Lab environment to test and develop changes prior to implementation the UC production environment  
  • Provide input and support to Enterprise architects and Program Management Office (PMO) for future UC projects 




High School with 10+ years (or commensurate experience)
Required Skills and Experience

  • At least 2 years working with unified communication solutions 
  • Extensive experience with the Cisco Unified Communications Manager (CUCM) and Cisco IP Phones, Cisco WEBEX Desk/Room and voice enabled Jabber clients 
  • Current CompTIA Security+ certification 
  • Current CCNP Collaboration   

Preferred Skills and Experience

  • Excellent time management and organizational skills 
  • Proven ability to coordinate with stakeholders and collaborate with other team members 
  • Excellent verbal/written communication skills 
  • Experience with the following technology: 
    • Cisco Unified Communications Manager (CUCM) 
    • Instant Messenger and Presence (IM&P)  
    • Cisco Meeting Server (CMS) 
    • Cisco Expressway or any Border device 
    • Session Initiation Protocol (SIP) 
    • Cisco Collaboration Endpoints  (VoIP, Cisco WEBEX Desk/Room and Jabber/WEBEX soft clients 
    • Automation and orchestration
  • Experience maintaining and troubleshooting the following: 
    • Multi-cluster CUCM deployments 
    • Inter-cluster trunking and calling 
    • Global dial plan 
    • Boarder elements and Inter-Agency connectivity 
    • Multi-Cluster CMS deployments


  • Clearance Required: TS/SCI
Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.


Posted Pay Range


The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $145,000.00 - USD $150,000.00 /Yr.

Job ID

Govcio LLC