Associate Operations Research Engineer

  • The Walt Disney Company
  • Lake Buena Vista, FL, USA
  • May 31, 2018
Full-time Business Analytics Data Analysis Data Mining Digital Media Forecasting Machine Learning Market Research Operations Project Management Statistics

Job Description

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

At Experience Insights and Analytics we tell the story of our Guests’ holistic vacation experiences and pioneer new tactics that enhance the Guest experience and optimize the business in exciting new ways. We solve the most challenging business problems at Disney Parks and Resorts by leveraging data integration, data science, predictive and prescriptive analytics.


  • Apply Operations Research techniques (e.g. statistics, simulation, forecasting, optimization) to solve complex business problems.
  • Manage multiple projects simultaneously that contribute to improvements in Guest satisfaction, Cast excellence, and operational efficiencies.
  • Communicate results and recommendations to senior leadership through verbal presentations and written reports.

Basic Qualifications

  • Excellent analytical ability, conceptual thinking, and creative problem solving skills.
  • Demonstrated experience with operations research techniques and methods, including forecasting, optimization, machine learning, data mining, and/or simulation.
  • Ability to extract, validate, manipulate, and derive insight from large amounts of data from diverse sources.
  • Effective interpersonal skills, including the ability to partner with others and deal effectively with differing points of view.
  • Capacity to work in a fast-paced operational environment, managing multiple projects simultaneously under changing conditions.
  • Willingness to keep current on latest analytical techniques and software applications.

Preferred Qualifications

  • Prior related work experience, including co-op/intern programs.
  • Broad understanding of The Walt Disney Company and Walt Disney Parks & Resorts.
  • Proficient in predictive analytics using SAS, Python or equivalent.
  • Strong skills in prescriptive modeling and optimization with CPLEX or equivalent optimization software.
  • Familiarity with simulation modeling methodology and tools such as Arena and AnyLogic

Required Education

  • Advanced degree in Operations Research, Applied Mathematics, Statistics, Industrial Engineering or equivalent.

About Walt Disney World Resort

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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