Grid Analytics Systems Administrator

  • RTI International
  • RTP, Durham, NC, USA
  • Jul 11, 2018
Full-time Data Governance Data Modeling Data Quality Information Technology (IT) Oracle R SAS SPSS SQL SysAdmin

Job Description

The Grid Analytics Systems Administrator is accountable for providing overall direction and service ownership for SAS Grid and statistical software solutions.  S/he will be responsible for design, development and support of applications including analyzing business needs and translating them into solutions.

Service Ownership

  • Key representative for service line and maintains active engagement with IT partners, customers (BPO and users), vendors, operational, technical, and PMO groups to understand current/future business needs, document pain points, service drivers, etc.
  • Leverage best practices to identify inefficiencies and gaps in current systems and recommend solutions. 
  • Drive the design and implementation of new business process as needed.
  • Develop and promote standard operating procedures.
  • Maintain awareness of technology and industry trends sufficient to provide input to selection of technology solutions as well as tools and methodologies.  
  • Accountable for governance, quality and integrity of systems and solutions.  
  • Responsible for providing input, reviewing contracts and ensuring compliance.
  • Lead and coordinate small or medium projects using standard templates and project management methodologies. 

Business Analysis

  • Facilitate consistent business analysis and design, system optimization, data/integration strategy, optimal performance levels and security and change management processes.
  • Develop user acceptance test plan to validate solutions against functional specifications and requirements and review test results.
  • Design and coordinate curriculum for coaching and training customers in the use of applications.

Communication

  • Foster relationships with peers, stakeholders, and leaders in the course of developing solutions and solving problems.
  • Communicates status to team members, project manager, stakeholders, vendors, management, customers and BPOs on projects, major incidents, problems, etc. related to service lines. 
  • Oversee, define and monitor critical path activities and resolve issues or escalate as needed.  
  • Facilitate regular meetings with the Grid Advisory Team to understand the business needs and continually improve the service.

System Administration

  • Manage time utilization for yourself and work with team to ensure that tasks are completed on or ahead of schedule and that issues are escalated to project or ITS management. 
  • Manage multiple work assignments and prioritize appropriately.
  • Perform application software installations and upgrades, troubleshoot, test, and develop documentation as needed in accordance with established IT policies and procedures. 
  • Ensure that all products and services meet organization standards and end-user requirements. 
  • Responsible for all application-level support.
  • Monitor and tune the system to achieve optimum performance levels and report monthly to management and stakeholders.
  • Responsible for all aspects of license auditing through regular reporting and review, ensuring software is licensed accurately, and coordinating with appropriate parties for new purchases.
  • Interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. 
  • Responsible for all aspects of vendor management.
  • Develop, maintain, validate, and run SAS programs. 
  • Conduct exploratory data analysis and data mining to identify patterns. 
  • Develop approaches for detecting data trends.  
  • Ability to perform ad hoc analyses, measure the validity of the results, identify and communicate actionable insights. 
  • Familiarity with data model design, data warehouse concepts, data modeling, and statistical analysis.  

Minimum Required Education and Experience

  • Bachelor's Degree and 3 years of related experience in SAS software; or equivalent combination of education and experience.

Skills and Abilities

  • Possess an in-depth understanding of statistical software including SAS, SAS Grid, SPSS, Stata, R, Stat Transfer, and experience troubleshooting issues and performing root cause analysis.
  • SAS programming experience, knowledge of how SAS products function together in a distributed environment, and data source connectivity to other architectures (Oracle/SQL).
  • Understanding basic commands necessary to monitor jobs, performing system monitoring, log analysis, performance analysis, tuning and capacity planning in a Grid environment.
  • Experience with negotiating licenses and contracts at SAS.
  • Excellent knowledge of MS Word, Outlook, PowerPoint, Excel.
  • Strong business acumen.
  • Ability to multi-task.
  • Ability to work well with others.
  • Ability to listen and communicate well both verbally and in writing.
  • Ability to work independently.
  • Attention to detail and accuracy.
  • Ability to obtain proper security clearances as noted by contracts.

Job ID

180HE