Workforce Management focusing on all aspects of labor management, ensuring that operations are sufficiently staffed to deliver the company’s Guest service standards. Responsibilities of this area include forecasting, workload, headcount planning, scheduling, deployment, pay and reporting.
The goal of the team is to excel at exceeding expectations of our Walt Disney World Cast who request support through a Call Center environment, receiving ~54k phone calls and ~85k emails/portal requests each year.
- Providing support for the management of 30+ processes necessary to adequately support the Labor Attendance and Time Team components of the Labor Service Center and 90+ audits to correct various system defects and ensure compliance with policy, contracts, and law
- Interacting with various department Cast and Leaders to develop process improvements for this operation
- Assisting with testing new enhancements to systems prior to implementation to ensure proper functionality
- Assisting with developing and maintaining system and process documentation
- Partnering with appropriate Employee Relations, Labor Relations, Human Resource, Finance, Compensation, DWSS Payroll, Global HR Ops and Information Technology teams as required
- Proficient in Microsoft Office Applications
- Experience with databases and spreadsheets (Ex. Microsoft SQL Server 2012 or later, Access, Excel)
- Analytical skills with the ability to analyze data and translate for clients OR
- Ability to work independently and in a team environment, while handling multiple tasks and confidential information with strong communication skills
- Experience with Walt Disney World Labor Systems such as CDS, Cast Link, Extra Hours Hotline and Workbrain
- Experience in web application frameworks including ASP.NET, Vue.js, Angular, Django, or Zend Framework
- Experience with object-oriented or interpreted languages such as C#, Java, and Python
- Proficiency in SAP and Service Center
- Disney College Program Alumni
- Currently enrolled as a Junior, or Senior in a four-year Industrial Engineering, Computer Science, Management Information Systems, Information Technology, Computer Engineering or related program
- Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
- Not have already completed two consecutive (spring/fall) College or Professional Internship Programs
- Must be at least 18 years of age
- Must possess unrestricted work authorization
- Must possess a valid US driver’s license
- Must provide full work availability. The approximate dates of this internship are January to June 2019
- Must provide own transportation to/from work
- Must provide a valid current U.S. driver's license
- Current Active Disney Cast Members must meet Professional Internship transfer guidelines (for Walt Disney World Cast Members this is no more than four points and one reprimand in the last six months; for Disneyland Cast Members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months
About Parks, Experiences and Consumer Products
The Parks, Experiences and Consumer Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.
About The Walt Disney Company
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Parks, Experiences and Consumer Products.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.