Tier 3 Support Engineer

  • Harris Corporation
  • Herndon, VA, USA
  • Nov 08, 2018
Full-time Computer Science Linux Systems Engineering

Job Description

Harris Corporation is a leading technology innovator, solving customers' toughest mission-critical challenges by providing solutions that connect, inform and protect. Harris supports government and commercial customers around the world. Learn more at harris.com.

The Harris Surveillance and Automation Solutions Business Area has an opening for a Systems Integration & Test Engineer. The successful candidate will be supporting the ADS-B (Automatic Dependent Surveillance-Broadcast) program; the space-based extension of ADS-B, Aireon; and other systems being developed by this organization.  The working environment is challenging and fast-paced.  This position offers hands-on experience in a wide variety of disciplines, including systems integration and test (I&T), data processing and analysis; and troubleshooting issues on the operational system. The role interfaces with multiple engineering disciplines including system engineering, software development, test engineering, in addition to configuration management, remote field technicians, and the customer.


  • Provide daily Tier III engineering support (troubleshooting complex operational issues, performing root cause analysis, working with FAA staff, etc.) to a mission critical air traffic control system with a 0.99999 availability requirement.
  • Integrate hardware and software system components within a lab environment.
  • Develop test scenarios and conduct acceptance tests for Level 2 requirements of software applications and hardware (running mainly on Solaris and CentOS).
  • Coordinate the integration of remote radios and radars into the operational system while troubleshooting issues such as RF interference, hardware issues, and network issues
  • Implement changes to the operational system including deployment of software applications, making adaptation changes, and performing remote upgrades of hardware such as radios, network equipment and servers.
  • Work daily with Field Engineers & Technicians to troubleshoot system issues.


  • Bachelor’s degree in electrical engineering or computer science
  • 6+ years’ relevant experience, or 11 years of relevant experience without a degree.
  • Hands-on experience with Solaris and Linux operating systems, including shell scripting.
  • Minimum 3 years of hands-on experience troubleshooting complex system-related issues, performing root cause analysis, and correcting issues.
  • Experience trouble-shooting complex systems consisting of hardware, software, and communications systems.
  • Candidate should be able to work independently, able to prioritize customer issues and needs, and work across a wide variety of systems.
  • Must have strong communications skills, both written and oral.

Candidates will support Environment, Health and Safety by fulfilling the Harris EHS Policy, complying with Harris EHS programs and applicable regulations, and striving for continual EHS improvement.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions

Please be aware that many of our positions require a security clearance, or the ability to obtain one. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. 

Job ID



Competitive Salary and Benefits