Senior Omni-Channel Analyst

  • The Walt Disney Company
  • Anaheim, CA, USA
  • Jan 11, 2019
Full-time Business Analytics Business Intelligence (BI) Data Analysis Forecasting Hive MySQL Python R SQL Tableau

Job Description

Consumer Insight, Measurement & Analytics (CIMA) is part of the Global Marketing & Sales organization within Walt Disney Parks and Resorts (WDPR). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Digital & Travel Operations Analytics (DTOA) team provides analysis across the primary modes used by Guests/clients for vacation discovery, planning, transacting, and management to enable decision making and optimization.

The Senior Omni-Channel Analyst is a key contributor to the Omni-Channel Analytics team. He/she will have the opportunity to work with large data sets and cloud environment tools establishing an expertise in a specific line of business. In order to succeed in the role, the Senior Omni-Channel Analytics Analyst must possess a passion for diving into data, preparing reports, finding insights, understanding implications, and making impactful recommendations to improve business performance and/or Guest satisfaction at the pace of business. In order to excel in the role, the Senior Omni-Channel Analytics Analyst must further the analytical sophistication of the team.

The position reports to the Sr. Manager, Omni-Channel Analytics and may or may not have direct reports.


The Senior Omni-Channel Analyst’s key responsibilities include, but are not limited to, the following:

Data Preparation

  • Work with business partners to determine needs and requirements
  • Identify and document data requirements to support both ongoing and ad hoc analysis
  • Learn new data sets to develop an expertise in those data sets
  • Partner with Data Services team to document and automate data processes

Data Analysis and Insights

  • QA data to ensure accuracy
  • Analyze and mine data to find opportunities in time allotted
  • Undertake proactive and reactive ad-hoc requests as needed
  • Make business recommendations based on the data findings
  • Drive more efficient and sophisticated analytical insights

Analysis Distribution

  • Design effective and impactful reports and visualizations for both large and small scale distribution
  • Create presentations to highlight recommendations and tell the story
  • Ensure partners understand the analysis presented

Analytical Innovation

  • Drive efficiencies to current processes through tools and processes
  • Increase the level of sophistication of analyses through statistical, machine learning, and artificial intelligence techniques

Basic Qualifications

  • 5+ years of relevant experience
  • Proficiency in Hive, SQL, MySQL, Python, and/or R programming languages
  • Proficiency with business intelligence tools such as Tableau
  • Proficiency in Microsoft Office suite
  • Ability to excel in a fast-paced, complex, and ambiguous business environment
  • Ability to deliver work on-time with a “get stuff done” approach
  • Team player mentality
  • Act as a steward for data governance and processes
  • Attentiveness to detail
  • Desire to learn and grow with an organization

Preferred Qualifications

  • 7+ years of relevant experience
  • Ability to apply statistical rigor to analyses
  • Experience with “big data” environments and tools
  • Experience with digital and contact center data and analytics
  • Experience with hospitality data and analytics
  • Experience with text mining and natural language processing
  • Experience with machine learning and artificial intelligence
  • Conversational in Mandarin, Cantonese, and/or French

Required Education

  • Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc.

Preferred Education

  • Master’s degree in an analytical/quantitative field or equivalent

About Parks, Experiences and Consumer Products

The Parks, Experiences and Consumer Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business segment we call Parks, Experiences and Consumer Products.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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