Help Desk Specialist

  • Community Partners
  • Chinatown, Los Angeles, CA, USA
  • Mar 04, 2019
Full-time Computer Science Information Systems (IS) Information Technology (IT) Operations Technical Support Training

Job Description

Community Partners seeks a full time Help Desk Specialist. Reporting to the Director of Finance, this position will be responsible for the maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting other internal technology needs. The Help Desk Specialist will support the maintenance of the organization’s PCs, printers, servers, and A/V equipment for approximately 50 on-site staff and network connectivity for 14 co-locators. Tasks include end user support, license tracking, upgrades, configurations and routine PC maintenance.

Responsibilities include

  • Monitor ticketing system, provide Helpdesk support and resolve problems to the satisfaction of the end user. Respond to tickets per the service level agreement
  • Modify configurations, utilities, software default settings, etc. for the local workstations
  • Assist with onboarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment and programs
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory and manage all equipment, software and software licenses
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required and provide support during roll-out
  • Support and troubleshoot connectivity issues for co-locators under contract
  • Provide technical and troubleshooting support for A/V equipment in conference rooms
  • Manage various projects and other duties as assigned by supervisor

Qualifications required

  • Bachelor’s Degree preferred in Information Technology, Computer Science or related field
  • Minimum of two years of experience in the field
  • Microsoft Windows Server, MS Office Application Suite, MAC support, various desktop application support, networking (including VPNs), backup and recovery, and desktop security skills
  • A customer service approach to working with both in house and off-site staff and colleagues (including VIPs)
  • Ability to effectively communicate technical information to non-technical staff
  • The ability to work with diverse groups and in a collaborative team environment
  • Strong written, oral and interpersonal communication skills
  • Highest degree of integrity and confidentiality
  • Attention to detail, with the ability to plan well ahead of routine deadlines and anticipate IT support needs
  • Demonstrable analytical, trouble-shooting and problem-solving skills
  • Ability to manage multiple priorities and deadlines
  • Ability to identify issues, obstacles, and opportunities and then develop and implement effective solutions
  • Industry certifications a plus

Physical

The employee is regularly required to sit for extended periods of time, frequently required to walk and stand. The employee must also use their hands to operate office equipment and reach with hands and arms. Employee may occasionally climb, stoop, kneel or bend. Employee may occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with special needs to perform essential job duties.

Compensation

Salary is competitive and commensurate with experience. Benefits include paid holidays and vacation, a 403(b) plan with employer match, medical, dental, vision, flexible spending account, Metro pass (TAP card), and a range of professional development opportunities.

Application

Interested applicants should click the "Apply Now" button on this page to send a cover letter and resume as a single PDF attachment to us. Please include “Help Desk Specialist” and your name in the message.

Community Partners® is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Salary

$24.00 - $26.50 Hourly non-exempt