Revenue Management Analyst

  • The Walt Disney Company
  • Celebration, FL, USA
  • Apr 24, 2019
Full-time Business Analytics Data Analysis Data Reporting Digital Media Excel Finance Forecasting Price Analysis Revenue Management

Job Description

The Disney Cruise Line Revenue Management Analyst works closely with their leader, a Revenue Manager, to maximize revenue from stateroom inventory for their assigned ship. He or she is also responsible for ensuring all bookings are assigned a stateroom and have fully paid their balance due prior to each sail date so that the pier and onboard teams can provide a seamless guest experience.

Responsibilities:

  • Partner with Revenue Manager on inventory control strategies, including overselling, upgrading, and maintaining promotional offer inventory
  • Manage real-time inventory controls and stateroom assignments in Disney Cruise Line’s reservation system
  • Monitor exception reports to ensure guests have fully paid applicable deposits and balances due, as well as ensure cancellation and other policies are being properly followed
  • Partner with various departments (including Guest Services, Guest Communications, Security Compliance, Pier Operations, and Onboard Sales) to resolve reservation issues, as well as occasionally communicate solutions directly to Guests
  • Work with shipboard team to block rooms for maintenance while minimizing impact to Guests and revenue
  • Partner with Contracted Group Sales department to provide group quotes
  • Provide back-up support for Revenue Manager in analyzing pricing and booking data, evaluating Revenue Management System pricing recommendations, and implementing price changes
  • Partner with Guest Communications to apply vouchers
  • Complete ad hoc projects and data analysis to assist in achieving short and long term revenue goals
  • Evaluate and suggest improvements to department processes and reports

Basic Qualifications:

  • Demonstrated strong analytical and communication skills
  • Proven success collaborating with a range of partners
  • Strong sense of responsibility, ownership, and pride in delivering quality results
  • Ability to quickly learn new systems and processes
  • Proficient in Excel
  • Detail-oriented

Preferred Qualifications:

  • Revenue Management, Pricing, Inventory Control, or Cruise Industry experience

Required Education:

  • Bachelor’s degree in Business, Finance, Industrial Engineering, or related field

Job ID

659467BR