ITIL/ITSM Manager

  • Harris Corporation
  • Melbourne, FL, USA
  • Jun 13, 2019
Full-time Information Technology (IT) Operations Project Management Risk Analysis Security Clearance

Job Description

The ITSM manager is a subject matter expert responsible for the daily oversight and governance of Harris ISO-20000 process framework. Harris is looking for a qualified individual who can manage the continued upkeep of ISO-20K certification and supports ISO-27001 as a consultant.

The ITSM manger is responsible for enforcing, monitoring, measuring and continually improving all process areas. Regularly review and update Process, Procedure, and other standard work and ensure all revisions are appropriately deployed, to include requisite training of all impacted parties and stakeholders. Identify and lead the execution of continual improvement initiatives relative to Incident, Problem, Change, Service Request, BRM, Supplier, Availability, Continuity, Demand management etc. Provide best-practice guidance to all teams around effective utilization of proactive Problem Management practices to support the reduction of recurring Incidents.

Job Duties:

  • Conducts monthly ITSM meetings and one on one meetings with process owners/managers as needed. Capturing and posting meeting minutes & actions
  • Accountable for maintaining all documentation that may be required as part of the ISO-20K certification
  • Perform risk analysis of functions and activities to determine the nature of operations and the adequacy of the system of internal control to achieve established objectives
  • Perform technical reviews of controls to identify new/emerging risks and evaluate the impact of these risks within the overall control environment
  • Identify and recommend business process changes resulting in strengthened internal controls as it relates to operations, compliance or reporting (non-financial) objectives.

Minimum Qualifcations:

  • Bachelor's degree in IT or related field and 9 years' of relevant experience.
  • Certified as lead auditor in ISO-20000, ISO-27001 and experience auditing ISO-9001; ITIL V3 or V4 Foundation certified
  • 5 years experience in utilizing various methodologies and frameworks, including ITIL, CMMI/COBIT, and/or PCI

Preferred Qualifications:

  • Knowledge of and experience in utilizing various methodologies and frameworks, including COBIT, COSO, ITIL, PCI is highly preferred.
  • Experience in creating assessment/audit programs and project management.
  • Ability to work in a large and matrixed corporate environment.
  • Ability to work on multiple projects simultaneously and manage priorities to meet deadlines; Work closely with business, technical and project teams.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for considering you for other available positions.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Candidates will support Environment, Health and Safety by fulfilling the Harris EHS Policy, complying with Harris EHS programs and applicable regulations, and striving for continual EHS improvement.

Job ID

CHQ20192405-31433