Omni-Channel Analyst

  • The Walt Disney Company
  • Celebration, FL, USA
  • Jul 04, 2019
Full-time Big Data Business Analytics Data Analysis Data Architecture Data Mining Data Quality MySQL Quality Assurance (QA) SQL Teradata

Job Description

Consumer Insight, Measurement & Analytics (CIMA) is part of the Global Marketing & Sales organization within Walt Disney Parks and Resorts (WDPR). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Digital & Travel Operations Analytics (DTOA) team provides analysis across the primary modes used by Guests/clients for vacation discover, planning, transacting, and management to enable decision making and optimization.

The Omni-Channel Analyst is a key contributor to the Omni-Channel Analytics team. He/she will have the opportunity to work with large data sets and cloud environment tools with the goal of establishing subject matter expertise in specific lines of business supported by CIMA.

In order to succeed in the role, the Omni-Channel Analyst must possess a passion for data, quality assurance, and analysis to improve business performance and/or Guest satisfaction at the pace of business. In order to excel in the role, the Omni-Channel Analyst must further the analytical sophistication of the team.

The position reports to the Senior Manager, Omni-Channel Analytics and does not have direct reports.

Responsibilities :

The Omni-Channel Analyst’s key responsibilities include, but are not limited to, the following:

Data Strategy / Architecture

  • Work with business partners to determine needs and requirements
  • Identify and document data requirements to support both ongoing and ad hoc analysis
  • Learn new data sets from various lines of business, to develop an expertise in those data sets
  • Partner with the Data Services team to manage new data requests, document and automate data processes, and apply business logic to source data.

Data Analysis and Insights

  • QA data to ensure accuracy
  • Analyze and mine data to find opportunities in time allotted
  • Undertake proactive and reactive ad-hoc requests as needed
  • Make business recommendations based on the data findings
  • Drive more efficient and sophisticated analytical insights

Basic Qualifications :

The Omni-Channel Analyst’s key responsibilities include, but are not limited to, the following:

Data Strategy / Architecture

  • Work with business partners to determine needs and requirements
  • Identify and document data requirements to support both ongoing and ad hoc analysis
  • Learn new data sets from various lines of business, to develop an expertise in those data sets
  • Partner with the Data Services team to manage new data requests, document and automate data processes, and apply business logic to source data.

Data Analysis and Insights

  • QA data to ensure accuracy
  • Analyze and mine data to find opportunities in time allotted
  • Undertake proactive and reactive ad-hoc requests as needed
  • Make business recommendations based on the data findings
  • Drive more efficient and sophisticated analytical insights

Data Delivery / Distribution

  • Develop efficient queries and tables for ongoing and adhoc analysis
  • Convey and highlight recommendations to tell the story with data
  • Ensure partners understand the data, table, processes

The Omni-Channel Analyst’s preferred qualifications include:

  • 3+ years of relational database experience
  • 3+ years of analytical experience
  • Ability to apply statistical rigor to analyses
  • Knowledge of “big data” environments and tools
  • Experience with digital and contact center data and analytics
  • Experience with hostility data and analytics
  • Experience with data warehouse platforms such as My SQL, SQL Server, Teradata

Required Education :

Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc

Job ID

686991BR