Data Governance and Student Systems Analyst (17436)

  • American University
  • Washington D.C., DC, USA
  • Aug 19, 2022
Full-time Analytics Business Analytics Change Management Computer Science CRM CSS Data Analysis Data Management Data Reporting Information Systems (IS)

Job Description

Summary/Objective

The Data Governance Systems Analyst is a key member of the Office of the University Registrar (OUR) Student Systems team. The analyst reports directly to the Assistant Registrar for Student Systems and works closely with the Associate Registrar for Information Services and Student Systems and the Assistant Registrar for Information Services. The analyst works closely with the OUR units, Office of Information Technology (OIT) business analysts, and the academic advising units to improve academic processes through the consistent, strategic, and intentional use of technology. The analyst assists with the configuration and maintenance of student-facing systems including user acceptance testing for Ellucian Colleague and other third-party vendor patches.The analyst provides expertise on data content usage and descriptions. The analyst supports the implementation of best practices in data governance, data stewardship, data quality management, project prioritization, and end-user engagement to build a consistent and secure data governance model for AU.

The position requires the highest level of discretion in handling sensitive data and confidential records. Hiring offers for this position are contingent on the successful completion of a background check.This position is eligible for American University’s hybrid work modality.

Essential Functions

  1. Data Governance: This position participates on the Analytics Application Owner and Data Stewards working group that reports to the BI Steering Committee. This position ensures that best practices in data governance, security, naming conventions, and end-user training initiatives are implemented consistently across all application usage, BI projects and ad-hoc reporting. The Analyst works closely with the Assistant Registrars for Information Services and Student Systems to assess training needs and proposes solutions to maintain end-user engagement.  The Analyst manages multiple projects with competing priorities and communicates effectively and regularly with the OUR leadership and clients on the status of projects.

  2. Configuration, Maintenance and UAT: Project support to the Office of the University Registrar including implementation of new applications, modifications, and business process improvements related to Ellucian Colleague and other technologies that support the student academic systems. This includes gathering, analyzing, and documenting business requirements, and assisting with the translation into technical requirements. Works with the Assistant Registrar for Student Systems to identify, document, report and resolve issues related to Ellucian Colleague and other third party systems used by the OUR in student-facing systems.

  3. Advising Support: Provides support to a broad coalition of university partners including first-year academic advisors, unit based academic advisors, unit-level retention specialists, student support offices, and faculty through the ongoing  assignment of advisors in addition to training and developing training materials and resources related to the maintenance of academic advising in Colleague.  In addition, this position provides support for the configuration and maintenance of waitlisting for the advising community

  4. Learning new technology features: As a project support coordinator for the OUR, the Analyst consults with the Assistant Registrar, systems analysts, programmers, and end users to gather information about: functions, features, data requirements, input/output requirements, internal/external checks and controls, hardware and operating system environment, and interfaces with other systems. This individual is responsible for designing and/or writing program specifications based on consultations with others to streamline and improve productivity in systems that support the student experience. Participates in projects involving API’s, ILP and portal applications. Participates in on-line and in-person trainings to enhance knowledge of applications used within the OUR and enhance the capacity of the campus users to use Colleague and other applications for student related services. Independently stays abreast of advances in best practices in the industry in software and technology.

Work Environment

  • SharePoint development experience including forms, workflows, and reports

  • Working knowledge of relational databases

  • Excellent organizational and time management skills

  • Strong conceptual, analytical, and problem-solving skills

  • Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals

  • Ability to sufficiently understand and analyze data to recognize data anomalies and problems and suggest corrective actions

  • Demonstrated ability to work creatively and collaboratively in a diverse and fast-moving office environment.

  • Demonstrated commitment to providing outstanding customer service to a diverse customer base.

Position Type/Expected Hours of Work

  • Full Time

  • Sr. Coordinator/Analyst A

  • Exempt

  • This is a union-eligible position.

Salary Range

  • $56,000 to $67,000 annually.

Required Education and Experience

  • Bachelor's degree or equivalent

  • A minimum of two (2) years' work experience in performing the technical aspects of the position, including process mapping, data analysis and reports.

Preferred Education and Experience

  • Bachelor's Degree in Management Information Systems, Computer Science or a closely related field, or equivalent work experience in one or more of the major duties.

  • 2-4 years of relevant experience.

  • One+ years of Ellucian Colleague experience.

  • One+ years of experience at a university or college.

  • Experience with metadata management systems or data governance software (e.g. Collibra Data Governance Platform).

  • Experience working in student services related processes (financial aid, registrar, student accounts).

  • Experience with academic advising preferred.

  • Experience working with Data Governance best practices and security practices.

  • Familiarity with AU policies, procedures, and systems preferred.

Additional Eligibility Qualifications

  • Ability to solve technical problems independently and to demonstrate particular expertise in the use of basic and advanced features of Ellucian Colleague.

  • Excellent written and oral communication skills.

  • The incumbent must be willing to sign and adhere to a confidentiality agreement.

  • Demonstrated ability to communicate complex information for a wide range of users across the campus community.

  • Demonstrated ability to lead change management efforts.

  • Excellent writing capabilities and navigational skills for complex CRM systems and proficiency in databases are essential.

  • Multi-tasking skills and detail orientation required, project management experience preferred.

  • Must be a team player and must be able to take initiative, prioritize, and complete work with minimal supervision in a fast-paced, deadline-oriented office.

  • Must be able to work effectively in a multicultural environment and possess strong cross-cultural communication skills.

  • Hiring offers for this position are contingent on successful completion of a background check.

  • To ensure the health and safety of our community AU requires COVID-19 vaccinations for faculty and staff. Learn more about our health and safety directive: https://www.american.edu/hr/how-we-work/vaccinations.cfm

Others

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary

$56,000 to $67,000 annually.