Business Analyst (Planning & Tools)

  • eBay
  • Salt Lake City, UT, USA
  • Oct 12, 2022
Full-time Data Analysis Data Quality Data Reporting eCommerce Excel Process Management Strategy

Job Description

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Position Summary

eBay is seeking a Business Analyst to manage the integrated planning process, as well as providing business requirements on process, tools, reporting enhancements for our Global Customer Experience (GCX) division. The ideal candidate will have experience interacting with business owners to support the annual and quarterly planning processes. They will need to have experience interpreting and defining business requirements and developing business and/or functional specifications. The successful candidate will need to have a solid focus on data analysis and strong knowledge of Atlassian toolset specifically Confluence and Jira along with plugins.

Key Responsibilities:

  • Planning
  • Establish and communication of timeline and achievements
  • Identify key dependencies between different planning processes and manage timeline to mitigate risks
  • Ensure teams are meeting achievements and following QRP Process as defined
  • Track team capacity and analyze capacity vs. demand to support quarterly and annual planning process
  • Support annual planning processes, design templates to gather data, synthesized the collected data and summarized for leadership review
  • Business Analysis and Documentation
  • Identify and create requirements to enhance tools or reporting usage for planning, portfolio management, project management.
  • Partner with Jira system admin to build or enhance tools or reports
  • Ensure data integrity in tools and reports. Based on audit result, provide coaching to teams, share trends with Resource Managers, and develop training to improve
  • Deliver, create and maintain training materials including document storage approach
  • Capture and evangelize tips / best practices for company to make the most effective use of Atlassian tools
  • Create Application Documentation (User Guide, Operations Guide, Training Manual, Change Management Process, etc.)
  • Support ad hoc data analysis

Position Qualifications

  • 3-5 years business analyst experience in e-commerce, strategy and/ or management consultancy background
  • 1-3 years of experience supporting or leading annual or quarterly planning processes
  • 1-3 years of experience with Atlassian toolset including Confluence and Jira including plugs in (Structure, Rich Filters, Script runner)
  • 1-3 years of experience documenting business requirements
  • 1-3 years of experience with process improvement
  • Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
  • Strategic problem solver who has an eye for detail, is organized, and can balance multiple programs simultaneously with varying degrees of ambiguity in a fast-paced environment
  • A natural communicator and influencer, with an ability to grasp complex technical/business concepts and express them to others in a simple, clear language
  • Experience with senior leadership and ability to deliver summary updates, reports and presentations
  • Strong working knowledge of Excel and/or other data analysis tools
  • Ability to work with cross functional teams across different time zones

Location & Travel:

  • Position is based in Salt Lake City, UT or San Jose, CA and requires a Hybrid Work Model
  • Travel requirements will vary with assignments


  • Bachelor’s Degree or equivalent

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:



eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies.

View our privacy policy and accessibility info