Systems & Data Analyst

  • Boeing
  • Remote (Englewood, CO, USA)
  • Jan 10, 2023
Full-time CRM Data Analysis Data Science Product Management

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Systems & Data Analyst – 3 located in Englewood Co provides engineering-level Technical Service & Support for the Jeppesen NavData™ Product.  Can also telecommute from AZ, CA, IL, MO, TX, VA, SC. Locations include: Englewood, Colorado; Alexandria, Virginia; Charleston, South Carolina; Chicago, Illinois; Seal Beach, California; Plano, Texas; Long Beach, California; Berkeley, Missouri; Hazelwood, Missouri; Mesa, Arizona; Dallas, Texas

Communicates directly with customers via email, phone or web.  Obtains customer requirements and provides technical consultation for onboarding of new tailored NavData™ customers.  Assists with continuing maintenance of existing tailored NavData™, and coordinates service suspensions & cancellations.  Submits customer requirements to data production teams and billing.  Resolves problems and questions regarding tailored content, format or errors/omissions in products that are escalated from Tier 1 Support, Sales/Services or received as direct inquiries from customers.  Investigates product functional issues and determines appropriate actions for resolution.  Serves as key contact point (liaison) between the customer and internal data production groups.  Records customer interaction and resolution details in a Customer Relationship Management (CRM) system.  Acts as a Subject Matter Expert (SME) for Data Standards and Product Management.  Provides input on new product implementations as well as current product modifications.  Performs other duties as assigned.

Position Responsibilities:

  • Provide customer-facing technical service & support for Boeing/Jeppesen NavData™
  • Resolve problems and handle requests relating to the aeronautical content in Boeing/Jeppesen NavData™ solutions
  • Investigate complex technical issues and provide recommended solutions to customers and internal stakeholders
  • Considerable ability to maintain effective working relationships in a team environment
  • Build team technical capability through sharing of knowledge & expertise with others
  • Support data design and research efforts and communicate solutions to cross-functional teams
  • Perform other duties as assigned

Can telecommute from posted locations.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

  • 3 years or more experience with ARINC-424 NavData
  • 3 years or more experience with product specifications
  • 3 years or more experience in government-issued navigation data documents (AIP, AIP AMDT/SUP, AICs, FAA Form 8260s, NFDDs, etc.)
  • 3 years or more experience with ARINC-424 production schedules
  • 3 years or more proficiency with Instrument Flight Procedures 

Preferred Qualifications (Desired Skills/Experience):

  • Bachelor's degree or higher
  • Knowledge of Boeing/Jeppesen NavData™ extract & delivery
  • Knowledge of Tailored NavData™ preferred
  • Knowledge of ARINC-424 NavData™ coding rules preferred
  • Knowledge of OEM systems & data compatibility preferred
  • Experience with Salesforce CRM preferred
  • Pilot or flight navigation experience preferred

TYPICAL EDUCATION/EXPERIENCE:

Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience, 9 years' related work experience, etc.).  Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required.

Relocation: 

This position does not offer relocation.  Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

“At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only.  Salaries are based upon candidate experience and qualifications, as well as market and business considerations. 

Colorado summary pay range: Min: $64,890.00 – $120,510.00”

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level: Individual Contributor

Contingent Upon Program Award: No, this position is not contingent upon program award

Schedule: Full time

Job ID

00000337412

Salary

$64,890.00 – $120,510.00