Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
Jun 04, 2019
Full-time
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
Upstart is the first lending platform to leverage artificial intelligence and machine learning to price credit and automate the borrowing process. Our engineering and data science teams collaborate to use non-conventional variables at scale in an underwriting model that improves constantly. After exciting success over the past few years, Upstart is looking to double down on its competitive advantage by expanding its data science team!
Underwriting more accurately and using variables that no other lender considers are what allow us to give people the rates they deserve, so your role at Upstart will drastically impact our company's success.
Our current Data Scientists summarize some of their favorite aspects of our team as:
Having a direct impact on the company's success
Collaborative, intelligent, and open team
Mentorship, growth, and friendship
Leader committed to challenging and growing team members
Feeling safe asking for help when it’s necessary; feeling trusted to get the job done when it’s not
We hire thoughtful Data Scientists who are passionate and enjoy working in a very fast-paced environment. Because our challenges are so new, this person will need to have strong creative problem solving skills and the technical background to implement such solutions. If you think that this could be the right role for you, we would like to learn more about you.
Hiring Profile:
Strong academic credentials with a M.S. in Computer Science, Statistics, Data Science or related field with a preference for Ph.D.
Rigorous quantitative background
Comfort with programming (ideally in Python and R)
Intellectual curiosity balanced with humility
Predictive modeling experience is preferred
May 30, 2019
Full-time
Upstart is the first lending platform to leverage artificial intelligence and machine learning to price credit and automate the borrowing process. Our engineering and data science teams collaborate to use non-conventional variables at scale in an underwriting model that improves constantly. After exciting success over the past few years, Upstart is looking to double down on its competitive advantage by expanding its data science team!
Underwriting more accurately and using variables that no other lender considers are what allow us to give people the rates they deserve, so your role at Upstart will drastically impact our company's success.
Our current Data Scientists summarize some of their favorite aspects of our team as:
Having a direct impact on the company's success
Collaborative, intelligent, and open team
Mentorship, growth, and friendship
Leader committed to challenging and growing team members
Feeling safe asking for help when it’s necessary; feeling trusted to get the job done when it’s not
We hire thoughtful Data Scientists who are passionate and enjoy working in a very fast-paced environment. Because our challenges are so new, this person will need to have strong creative problem solving skills and the technical background to implement such solutions. If you think that this could be the right role for you, we would like to learn more about you.
Hiring Profile:
Strong academic credentials with a M.S. in Computer Science, Statistics, Data Science or related field with a preference for Ph.D.
Rigorous quantitative background
Comfort with programming (ideally in Python and R)
Intellectual curiosity balanced with humility
Predictive modeling experience is preferred
Upstart is the first lending platform to leverage artificial intelligence and machine learning to price credit and automate the borrowing process. Our engineering and data science teams collaborate to use non-conventional variables at scale in an underwriting model that improves constantly. After exciting success over the past few years, Upstart is looking to scale its competitive advantage by expanding its data science team!
Underwriting more accurately and using variables that no other lender considers are what allow us to give people the rates they deserve, so your role at Upstart will drastically impact our company's success.
Our current Data Scientists summarize some of their favorite aspects of our team as:
Having a direct impact on the company's success
Collaborative, intelligent, and open team
Mentorship, growth, and friendship
Leader committed to challenging and growing team members
Feeling safe asking for help when it’s necessary; feeling trusted to get the job done when it’s not
We hire thoughtful Data Scientists who are passionate and enjoy working in a very fast-paced environment. Because our challenges are so new, this person will need to have strong creative problem solving skills and the technical background to implement such solutions. If you think that this could be the right role for you, we would like to learn more about you.
Requirements:
Strong academic credentials with a M.S. in Computer Science, Statistics, Data Science or related field with a preference for Ph.D.
Rigorous quantitative background
Comfort with programming (ideally in Python and R)
Intellectual curiosity balanced with humility
Predictive modeling experience is preferred
May 30, 2019
Full-time
Upstart is the first lending platform to leverage artificial intelligence and machine learning to price credit and automate the borrowing process. Our engineering and data science teams collaborate to use non-conventional variables at scale in an underwriting model that improves constantly. After exciting success over the past few years, Upstart is looking to scale its competitive advantage by expanding its data science team!
Underwriting more accurately and using variables that no other lender considers are what allow us to give people the rates they deserve, so your role at Upstart will drastically impact our company's success.
Our current Data Scientists summarize some of their favorite aspects of our team as:
Having a direct impact on the company's success
Collaborative, intelligent, and open team
Mentorship, growth, and friendship
Leader committed to challenging and growing team members
Feeling safe asking for help when it’s necessary; feeling trusted to get the job done when it’s not
We hire thoughtful Data Scientists who are passionate and enjoy working in a very fast-paced environment. Because our challenges are so new, this person will need to have strong creative problem solving skills and the technical background to implement such solutions. If you think that this could be the right role for you, we would like to learn more about you.
Requirements:
Strong academic credentials with a M.S. in Computer Science, Statistics, Data Science or related field with a preference for Ph.D.
Rigorous quantitative background
Comfort with programming (ideally in Python and R)
Intellectual curiosity balanced with humility
Predictive modeling experience is preferred
The Web Analytics Technical Implementation Manager will play a key role in ensuring proper tagging and reporting set-up to support our clients in accurately measuring the success of their digital assets, platforms and campaigns.
This person will be a subject matter expert on analytics implementation and testing.
One of the primary responsibilities of this role is to implement and validate Google tagging including technical configuration in Google Tag Manager – ensuring that tags fire properly and data flows so that reporting accurately captures the desired actions and behaviors.
This position can be remote. Full time direct or ongoing contract options.
Experience and Responsibilities
Proven track record of success with Implementing and managing Google Analytics tagging and configuring Google Tag Manager including but not limited to strong understanding of: data layers, tagging, variables, custom metric set up
Leads initiatives focused on implementation, customization, automation of data collection processes
Assure proper tracking implementation through an established QA testing process
Review data trends post-implementation to confirm accuracy and identify anomalies
Experience tracking behaviors and customized journeys
Experience working with customer experience platforms and/or marketing automation
Experience working with 3rd party trackers (DMC,LinkedIN, FB, Twitter, etc)
Maintain | Modify | Create Tableau dashboards for various business units
Assist Analytics in automating reporting and data requests (experience with API a plus – Python, R, SQL)
Validate and troubleshoot tagging & tracking issues as they occur – communicating status/next steps until resolution with all relevant stakeholders
Work with internal teams & partners in support of tagging needs/management (approvals) for eComm reporting, Paid advertising, testing (Optimize), etc.
Create and maintain tagging documentation (~20%)
Quantitative mindset, with a desire to work in a digital data-focused environment
Savvy with respect to technical concepts and workflows that underpin digital analytics, such as debugging tools (Charles or Firebug), first- vs third-party cookies and data encryption
Sample Tasks
Work with team on updating to hidden form fields and changing origins in both parent page and iframes
Fix decoding for Silverpop to reference Base64 code
Push decode SP value to GTM data layer
Provide recommendations on ReadyTalk API
Completed POC for send GA hits via Measurement Protocol API and Silverpop
Removed JS errors from GTM
Save cookie IDs to rsaconference.com domain
Grap SPs visitor Id and pass it on to GA/GTM custom dimension
Update GA custom dimension configuration for all properties
Test importing data from Silverpop using GA UID as key
May 21, 2019
Full-time
The Web Analytics Technical Implementation Manager will play a key role in ensuring proper tagging and reporting set-up to support our clients in accurately measuring the success of their digital assets, platforms and campaigns.
This person will be a subject matter expert on analytics implementation and testing.
One of the primary responsibilities of this role is to implement and validate Google tagging including technical configuration in Google Tag Manager – ensuring that tags fire properly and data flows so that reporting accurately captures the desired actions and behaviors.
This position can be remote. Full time direct or ongoing contract options.
Experience and Responsibilities
Proven track record of success with Implementing and managing Google Analytics tagging and configuring Google Tag Manager including but not limited to strong understanding of: data layers, tagging, variables, custom metric set up
Leads initiatives focused on implementation, customization, automation of data collection processes
Assure proper tracking implementation through an established QA testing process
Review data trends post-implementation to confirm accuracy and identify anomalies
Experience tracking behaviors and customized journeys
Experience working with customer experience platforms and/or marketing automation
Experience working with 3rd party trackers (DMC,LinkedIN, FB, Twitter, etc)
Maintain | Modify | Create Tableau dashboards for various business units
Assist Analytics in automating reporting and data requests (experience with API a plus – Python, R, SQL)
Validate and troubleshoot tagging & tracking issues as they occur – communicating status/next steps until resolution with all relevant stakeholders
Work with internal teams & partners in support of tagging needs/management (approvals) for eComm reporting, Paid advertising, testing (Optimize), etc.
Create and maintain tagging documentation (~20%)
Quantitative mindset, with a desire to work in a digital data-focused environment
Savvy with respect to technical concepts and workflows that underpin digital analytics, such as debugging tools (Charles or Firebug), first- vs third-party cookies and data encryption
Sample Tasks
Work with team on updating to hidden form fields and changing origins in both parent page and iframes
Fix decoding for Silverpop to reference Base64 code
Push decode SP value to GTM data layer
Provide recommendations on ReadyTalk API
Completed POC for send GA hits via Measurement Protocol API and Silverpop
Removed JS errors from GTM
Save cookie IDs to rsaconference.com domain
Grap SPs visitor Id and pass it on to GA/GTM custom dimension
Update GA custom dimension configuration for all properties
Test importing data from Silverpop using GA UID as key
As Engineering Lead within our Merchant Operations department you will lead teams who build resilient systems to handle million requests per day without downtime. Your actions have a high impact in making Zalando become the best high quality Marketplace in the Fashion Industry. Ensuring article data quality, handling high-volume transactional and sensitive data, working on public facing interfaces for both developers and merchants and building applications from scratch, your teams optimise the overall merchant experience at an incredible, international scale.
WHERE YOUR EXPERTISE IS NEEDED
Develop and execute mid- & long-term technical vision and architectural direction to:
Create highly scalable solutions
Facilitate collaboration, communication and decision-making between the engineering team, product specialists and stakeholders. You partner with product owners, engineering and architecture teams to influence product strategy and drive the product development roadmap
Attract, onboard, develop and retain diverse top talents to your team and transform the landscape of Zalando’s Merchant platform
WHAT WE'RE LOOKING FOR
A solid background in software engineering with a strong understanding of core priorities, KPI’s and underlying system architecture
Significant experience leading and developing cross-functional engineering teams within an international, agile environment. You have effective communication skills in English, with an ability to understand and translate business and user requirements across teams
Extensive experience in object-oriented and functional programming languages with a profound knowledge of REST APIs and highly distributed, scalable and resilient micro services landscapes
You think creatively, are solution oriented, adaptable to change, and have a drive for continuous innovation
Responsible for maintaining trustful relationship with your teams, leading them and setting a high standard as an example
Keeping business in mind, you are capable of making your teams accountable and responsible for decisions made by providing strong sense of ownership.
At Zalando Merchant Operations we use a variety of languages, but most of our backend systems are written in Scala . We do have services written in Java, Go, NodeJS, Haskell and many more .
PERKS AT WORK
Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal and fun guilds, knowledge sharing through talks, internal tech academy and blogs, product demos, parties and events
Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
Extensive on boarding, mentoring and personal development opportunities and an International team of experts
Relocation assistance for internationals, family service and parent & child rooms
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.
Apr 01, 2019
Full-time
As Engineering Lead within our Merchant Operations department you will lead teams who build resilient systems to handle million requests per day without downtime. Your actions have a high impact in making Zalando become the best high quality Marketplace in the Fashion Industry. Ensuring article data quality, handling high-volume transactional and sensitive data, working on public facing interfaces for both developers and merchants and building applications from scratch, your teams optimise the overall merchant experience at an incredible, international scale.
WHERE YOUR EXPERTISE IS NEEDED
Develop and execute mid- & long-term technical vision and architectural direction to:
Create highly scalable solutions
Facilitate collaboration, communication and decision-making between the engineering team, product specialists and stakeholders. You partner with product owners, engineering and architecture teams to influence product strategy and drive the product development roadmap
Attract, onboard, develop and retain diverse top talents to your team and transform the landscape of Zalando’s Merchant platform
WHAT WE'RE LOOKING FOR
A solid background in software engineering with a strong understanding of core priorities, KPI’s and underlying system architecture
Significant experience leading and developing cross-functional engineering teams within an international, agile environment. You have effective communication skills in English, with an ability to understand and translate business and user requirements across teams
Extensive experience in object-oriented and functional programming languages with a profound knowledge of REST APIs and highly distributed, scalable and resilient micro services landscapes
You think creatively, are solution oriented, adaptable to change, and have a drive for continuous innovation
Responsible for maintaining trustful relationship with your teams, leading them and setting a high standard as an example
Keeping business in mind, you are capable of making your teams accountable and responsible for decisions made by providing strong sense of ownership.
At Zalando Merchant Operations we use a variety of languages, but most of our backend systems are written in Scala . We do have services written in Java, Go, NodeJS, Haskell and many more .
PERKS AT WORK
Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal and fun guilds, knowledge sharing through talks, internal tech academy and blogs, product demos, parties and events
Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
Extensive on boarding, mentoring and personal development opportunities and an International team of experts
Relocation assistance for internationals, family service and parent & child rooms
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.
Do you want to build resilient systems to handle million requests per day without downtime? Are you ready to make an impact by helping Zalando become the best high quality Marketplace in the Fashion Industry?
As Software Engineer within our Merchant Operations department you will be building the merchants platform - ensuring article data quality, handling Identity and Access Management and security topics, high-volume transactional and sensitive data, working on public facing interfaces for both developers and merchants and building applications from scratch.
WHERE YOUR EXPERTISE IS NEEDED
Create highly scalable solutions and own the entire development cycle - from architecture design to testing to implementation and maintenance
Own your code and decide on the technologies and tools to deliver as well operate large-scale applications on cloud (AWS or Kubernetes), based on a micro services architecture
Take a leading role in extending and improving integration, evolving our systems to scale as per our merchants demands.
WHAT WE'RE LOOKING FOR
Knowledge and passion on Identity Access Management and Security topics
Experience on JAVA and JBOSS
Pragmatic and curious, find right tool for the right job (we solve business problems, with lots of more easy algorithms)
Experience in software development, involving designing and developing large-scale, distributed software applications, tools, systems and services
Knowledge of micro services and cloud architectures as well as experience with cloud platforms, preferably Kubernetes
Knowledge in architecture / design methods and patterns, data and API specifications, quality assurance and testing methods
Passion to learn new and different languages like Golang, NodeJS, Scala, etc.
At Zalando Merchant Operations we use a variety of languages, but most of our backend systems are written in Scala . But don’t worry if you never tried Scala, as long as you are motivated to learn. Also, as a way to start, we do have services written in Java, Go, NodeJS, Haskell and many more . You’ll certainly enjoy working with us even more if you are motivated to learn.
PERKS AT WORK
Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal and fun guilds, knowledge sharing through talks, internal tech academy and blogs, product demos, parties and events
Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
Extensive onboarding, mentoring and personal development opportunities and an International team of experts
Relocation assistance for internationals, family service and parent & child rooms
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Apr 01, 2019
Full-time
Do you want to build resilient systems to handle million requests per day without downtime? Are you ready to make an impact by helping Zalando become the best high quality Marketplace in the Fashion Industry?
As Software Engineer within our Merchant Operations department you will be building the merchants platform - ensuring article data quality, handling Identity and Access Management and security topics, high-volume transactional and sensitive data, working on public facing interfaces for both developers and merchants and building applications from scratch.
WHERE YOUR EXPERTISE IS NEEDED
Create highly scalable solutions and own the entire development cycle - from architecture design to testing to implementation and maintenance
Own your code and decide on the technologies and tools to deliver as well operate large-scale applications on cloud (AWS or Kubernetes), based on a micro services architecture
Take a leading role in extending and improving integration, evolving our systems to scale as per our merchants demands.
WHAT WE'RE LOOKING FOR
Knowledge and passion on Identity Access Management and Security topics
Experience on JAVA and JBOSS
Pragmatic and curious, find right tool for the right job (we solve business problems, with lots of more easy algorithms)
Experience in software development, involving designing and developing large-scale, distributed software applications, tools, systems and services
Knowledge of micro services and cloud architectures as well as experience with cloud platforms, preferably Kubernetes
Knowledge in architecture / design methods and patterns, data and API specifications, quality assurance and testing methods
Passion to learn new and different languages like Golang, NodeJS, Scala, etc.
At Zalando Merchant Operations we use a variety of languages, but most of our backend systems are written in Scala . But don’t worry if you never tried Scala, as long as you are motivated to learn. Also, as a way to start, we do have services written in Java, Go, NodeJS, Haskell and many more . You’ll certainly enjoy working with us even more if you are motivated to learn.
PERKS AT WORK
Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal and fun guilds, knowledge sharing through talks, internal tech academy and blogs, product demos, parties and events
Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
Extensive onboarding, mentoring and personal development opportunities and an International team of experts
Relocation assistance for internationals, family service and parent & child rooms
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.
It’s the magic of immersing yourself in a motion picture masterpiece, or a new track from your favorite band, or the spectacle of a live Broadway show. It’s hard to define and even harder to create, but that’s what we do at The Walt Disney Studios. Ours is a culture of innovation, collaboration and creativity. We raise the bar, then step over it, blazing trails through the production and distribution of world class entertainment around the globe. If you want to help tell compelling, enduring stories through movies, music or stage plays, then we want to hear from you. Featuring exclusive original movies, series, short-form and live events and a vibrant catalog that spans classic Disney Animation to the most recent movie releases available to stream on demand, Disney+ will be a global, premium entertainment destination that connects viewers to the great stories of The Walt Disney Company. We’re looking for talented team-player specialists with an entrepreneurial spirit, who thrive upon the incomparable legacy of our company yet embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer experience through strategic hard-work and determination. We are currently seeking a Director, Research that will be embedded within the Disney+ Marketing & Content group. Reporting to the Vice President, Research Business Partner, you will work closely with the Disney+ marketing and content team, directing quantitative and qualitative research initiatives, analyzing and synthesizing data, and ultimately serving as a key strategic consumer and industry advisor to leadership. This is a great opportunity to get in on the ground floor of an exciting new high-priority initiative for The Walt Disney Company. Responsibilities : Develop a holistic research plan in alignment with the business objectives of Disney+ Marketing and Content Executives Help build and manage a budget to support the research plan Deliver strategically actionable insights that drive key decision making Represent the voice of the consumer, providing thought leadership accordingly Establish strong day to day working relationships within Disney+ and the Walt Disney Studio Build and maintain a broad network of peers across the Walt Disney Company insights and analytics organization to harness the vast amount of consumer intelligence and expertise available Direct quantitative and qualitative research projects from inception to completion, including study design, development of appropriate methodologies, vendor selection, project management, analysis, and report / presentation delivery Execute consumer research projects to guide marketing efforts (platform/brand and content) as well as inform development, refinement and marketing of new and current Disney+ originals (series and movies) Conduct and deliver category research to keep the Disney+ marketing and content team current on marketplace trends Acquire and manage syndicated research products as required to meet the needs of internal stakeholders Synthesize primary and secondary research to inform marketing and content decision making Prioritize a multitude of simultaneously occurring research projects Respond to time sensitive data requests from internal clients Perform strategic analysis as requested by senior management Be at the forefront of SVOD industry trends amidst a rapidly changing landscape Build and maintain relationships with research counterparts from other divisions of The Walt Disney Company as well as external vendors Stay abreast of current trends and new techniques in the field of market research Basic Qualifications : Must have a minimum of 10 years of quantitative and qualitative market research experience Must have an extensive quantitative and qualitative research background, either supplier-side, client-side, or some combination thereof Must have entertainment market research experience, with an emphasis on SVOD, TV, and/or in-home content consumption Must be willing to travel domestically and internationally as needed Must have exceptional research project management skills Must have strong multitasking capabilities and the ability to work effectively in an environment of tight deadlines and constant change Excellent written and verbal communication skills, including the ability to summarize ideas and issues to executive management Strong attention to detail without losing sight of broader objectives Ability to represent the Vice President, Research Business Partner in key stakeholder meetings Flexible personality, quick learner and a strong, proactive work ethic Must be able to work autonomously as well as part of a team, including in a supervisory role Excellent organizational skills and the ability to meet deadlines Computer literate with proficiencies in Word, Excel, PowerPoint, and Keynote Preferred Qualifications: International Market Research experience preferred Experience with TV/SVOD pilot testing and creative ad testing preferred Confident, self-motivated, and detail oriented Analytical thinker who enjoys problem-solving Strong business acumen Intellectual curiosity and a passion for innovation Organizational savvy, with the ability to “read a room” Compelling storyteller Willing to challenge traditional thinking Superior social, collaboration, and communication skills Strong builder of relationships and trust Passionate consumer of content – SVOD, TV, movies Familiarity with the brands and franchises of The Walt Disney Company Required Education : Bachelor’s Degree in Business, Marketing, Psychology or related field Preferred Education : MBA or advanced degree in Market Research or Statistics a plus
Jun 15, 2019
Full-time
It’s the magic of immersing yourself in a motion picture masterpiece, or a new track from your favorite band, or the spectacle of a live Broadway show. It’s hard to define and even harder to create, but that’s what we do at The Walt Disney Studios. Ours is a culture of innovation, collaboration and creativity. We raise the bar, then step over it, blazing trails through the production and distribution of world class entertainment around the globe. If you want to help tell compelling, enduring stories through movies, music or stage plays, then we want to hear from you. Featuring exclusive original movies, series, short-form and live events and a vibrant catalog that spans classic Disney Animation to the most recent movie releases available to stream on demand, Disney+ will be a global, premium entertainment destination that connects viewers to the great stories of The Walt Disney Company. We’re looking for talented team-player specialists with an entrepreneurial spirit, who thrive upon the incomparable legacy of our company yet embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer experience through strategic hard-work and determination. We are currently seeking a Director, Research that will be embedded within the Disney+ Marketing & Content group. Reporting to the Vice President, Research Business Partner, you will work closely with the Disney+ marketing and content team, directing quantitative and qualitative research initiatives, analyzing and synthesizing data, and ultimately serving as a key strategic consumer and industry advisor to leadership. This is a great opportunity to get in on the ground floor of an exciting new high-priority initiative for The Walt Disney Company. Responsibilities : Develop a holistic research plan in alignment with the business objectives of Disney+ Marketing and Content Executives Help build and manage a budget to support the research plan Deliver strategically actionable insights that drive key decision making Represent the voice of the consumer, providing thought leadership accordingly Establish strong day to day working relationships within Disney+ and the Walt Disney Studio Build and maintain a broad network of peers across the Walt Disney Company insights and analytics organization to harness the vast amount of consumer intelligence and expertise available Direct quantitative and qualitative research projects from inception to completion, including study design, development of appropriate methodologies, vendor selection, project management, analysis, and report / presentation delivery Execute consumer research projects to guide marketing efforts (platform/brand and content) as well as inform development, refinement and marketing of new and current Disney+ originals (series and movies) Conduct and deliver category research to keep the Disney+ marketing and content team current on marketplace trends Acquire and manage syndicated research products as required to meet the needs of internal stakeholders Synthesize primary and secondary research to inform marketing and content decision making Prioritize a multitude of simultaneously occurring research projects Respond to time sensitive data requests from internal clients Perform strategic analysis as requested by senior management Be at the forefront of SVOD industry trends amidst a rapidly changing landscape Build and maintain relationships with research counterparts from other divisions of The Walt Disney Company as well as external vendors Stay abreast of current trends and new techniques in the field of market research Basic Qualifications : Must have a minimum of 10 years of quantitative and qualitative market research experience Must have an extensive quantitative and qualitative research background, either supplier-side, client-side, or some combination thereof Must have entertainment market research experience, with an emphasis on SVOD, TV, and/or in-home content consumption Must be willing to travel domestically and internationally as needed Must have exceptional research project management skills Must have strong multitasking capabilities and the ability to work effectively in an environment of tight deadlines and constant change Excellent written and verbal communication skills, including the ability to summarize ideas and issues to executive management Strong attention to detail without losing sight of broader objectives Ability to represent the Vice President, Research Business Partner in key stakeholder meetings Flexible personality, quick learner and a strong, proactive work ethic Must be able to work autonomously as well as part of a team, including in a supervisory role Excellent organizational skills and the ability to meet deadlines Computer literate with proficiencies in Word, Excel, PowerPoint, and Keynote Preferred Qualifications: International Market Research experience preferred Experience with TV/SVOD pilot testing and creative ad testing preferred Confident, self-motivated, and detail oriented Analytical thinker who enjoys problem-solving Strong business acumen Intellectual curiosity and a passion for innovation Organizational savvy, with the ability to “read a room” Compelling storyteller Willing to challenge traditional thinking Superior social, collaboration, and communication skills Strong builder of relationships and trust Passionate consumer of content – SVOD, TV, movies Familiarity with the brands and franchises of The Walt Disney Company Required Education : Bachelor’s Degree in Business, Marketing, Psychology or related field Preferred Education : MBA or advanced degree in Market Research or Statistics a plus
The Walt Disney Company
Lake Buena Vista, FL 32830, USA
This role is responsible for the Walt Disney Attractions Technology and technical ownership of Disney Cruise Parks Data Platform. Provide open-Source component evaluation and roadmap definition and oversight, to justify and direct key technology decisions. Coordinate with Solution and Cloud Engineering, and Reference Architecture for review and approvals Manage and execute against financial, project and delivery commitments for approximately $15m budget- including Parks Data Platform development, Cloud Migration and Platform Sustainment Provide technical leadership of: Parks Data Platform (PDP) ecosystem delivery including component integration and configuration engineering, monitoring, security, automation and deployment Cloud Migration Initiative, migration and decommissioning from legacy platforms Define the strategic technical direction of our Parks Data Platform Drive the Cloud migration program, including definition and delivery of milestone roadmaps with executive steering committee oversight and approvals Consolidate platform team’s key roles and processes for Governance (Meta-Data), Support and Release Management Define appropriate Governance, Support and Release success metrics to measure continuous improvement targets. Manage a quarterly review and communications, updating targets as key outcomes are achieved. Mentor, teach and train the team. Drive clarity and alignment by partnering with peer technology organizations Deliver reference Architecture standards definition and delivery for Information Advantage Basic Qualifications : Bachelor of Science in Computer Science, Computer Engineering, or related discipline. Experience with building and leading mediums sized teams of engineers and architects (10-15 FTE) including managing resource and financial planning, and vendor management Previous experience with Data platform analytic technologies, including the following: Expert knowledge of Cloud deployment technologies, Object Store and Hadoop distributed ecosystem for building production- highly scalable and resilient systems/services Experience designing and developing data flow pipelines for high latency/batch, low latency- messaging, streaming or near-real time data delivery Build in security, data quality and performance/scalability as appropriate to the dataset Cloud, private cloud and on premise configurations, appropriate use of each Open source Big Data and AI/ML architecture and integration patterns Present effectively to all levels and businesses. You will be a presenter at quarterly town halls and speak for the achievements of the organization, accomplishments and future vision and the overall progress. Able to present complicated technology concepts in a simple manner, and present key technology challenges or overviews with senior technology leadership (C Level Execs) Evaluates and anticipates risks and solutions before taking action, clearly articulating options and their impacts/consequences. Course correction, expecting failure and ability to respond efficiently Facilitates various forums that promote collaboration and knowledge sharing, highly collaborative and resilient/perseverant Maintains awareness of best practices and emerging technologies and their viability at WDAT Maintains high levels of technical knowledge through ongoing research and development activities. Demonstrated exceptional critical thinking, strategic planning, and process management skills Provide clear direction and quality feedback when aligning expectations with competency and trajectory for individuals at all levels and their career paths. Preferred Qualifications: Demonstrated knowledge and experience with automation and continuous improvement tools, frameworks and mindset. Ability to perceive and synthesize patterns and relationships between technologies, processes, and business models. Familiarity with networking infrastructure and system design of load balancers, firewalls, and VPN in virtual machines and containerized applications. Knowledge of rules processing- data type casting, formatting, transformation and enrichment. Meta-data management implementation using custom or packaged tools
Jun 15, 2019
Full-time
This role is responsible for the Walt Disney Attractions Technology and technical ownership of Disney Cruise Parks Data Platform. Provide open-Source component evaluation and roadmap definition and oversight, to justify and direct key technology decisions. Coordinate with Solution and Cloud Engineering, and Reference Architecture for review and approvals Manage and execute against financial, project and delivery commitments for approximately $15m budget- including Parks Data Platform development, Cloud Migration and Platform Sustainment Provide technical leadership of: Parks Data Platform (PDP) ecosystem delivery including component integration and configuration engineering, monitoring, security, automation and deployment Cloud Migration Initiative, migration and decommissioning from legacy platforms Define the strategic technical direction of our Parks Data Platform Drive the Cloud migration program, including definition and delivery of milestone roadmaps with executive steering committee oversight and approvals Consolidate platform team’s key roles and processes for Governance (Meta-Data), Support and Release Management Define appropriate Governance, Support and Release success metrics to measure continuous improvement targets. Manage a quarterly review and communications, updating targets as key outcomes are achieved. Mentor, teach and train the team. Drive clarity and alignment by partnering with peer technology organizations Deliver reference Architecture standards definition and delivery for Information Advantage Basic Qualifications : Bachelor of Science in Computer Science, Computer Engineering, or related discipline. Experience with building and leading mediums sized teams of engineers and architects (10-15 FTE) including managing resource and financial planning, and vendor management Previous experience with Data platform analytic technologies, including the following: Expert knowledge of Cloud deployment technologies, Object Store and Hadoop distributed ecosystem for building production- highly scalable and resilient systems/services Experience designing and developing data flow pipelines for high latency/batch, low latency- messaging, streaming or near-real time data delivery Build in security, data quality and performance/scalability as appropriate to the dataset Cloud, private cloud and on premise configurations, appropriate use of each Open source Big Data and AI/ML architecture and integration patterns Present effectively to all levels and businesses. You will be a presenter at quarterly town halls and speak for the achievements of the organization, accomplishments and future vision and the overall progress. Able to present complicated technology concepts in a simple manner, and present key technology challenges or overviews with senior technology leadership (C Level Execs) Evaluates and anticipates risks and solutions before taking action, clearly articulating options and their impacts/consequences. Course correction, expecting failure and ability to respond efficiently Facilitates various forums that promote collaboration and knowledge sharing, highly collaborative and resilient/perseverant Maintains awareness of best practices and emerging technologies and their viability at WDAT Maintains high levels of technical knowledge through ongoing research and development activities. Demonstrated exceptional critical thinking, strategic planning, and process management skills Provide clear direction and quality feedback when aligning expectations with competency and trajectory for individuals at all levels and their career paths. Preferred Qualifications: Demonstrated knowledge and experience with automation and continuous improvement tools, frameworks and mindset. Ability to perceive and synthesize patterns and relationships between technologies, processes, and business models. Familiarity with networking infrastructure and system design of load balancers, firewalls, and VPN in virtual machines and containerized applications. Knowledge of rules processing- data type casting, formatting, transformation and enrichment. Meta-data management implementation using custom or packaged tools
“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. Consumer Insights, Measurement, & Analytics (CIMA), part of the Walt Disney Parks and Resorts Global Marketing & Sales organization, informs strategy development and decision-making through holistic data integration, objective data analytics, and actionable recommendations. Within CIMA, the Digital Analytics team is focused on leveraging best practices in web analytics to capture data, perform analysis and optimize our websites to drive Guest satisfaction and business outcomes. The Digital Analyst must possess a passion for analytics and digital technology. He/she will play a critical role in delivering accurate, insightful analysis to drive decision-making throughout the organization. The person must be comfortable working with partner teams, conducting both planned and ad hoc analyses, preparing reports, and communicating insights to a variety of audiences. The position reports to the Manager, Travel Operations Analytics and does not have direct reports.
Responsibilities:
Manage the compilation and dissemination of regular (e.g. weekly, monthly, quarterly, etc.) reports on performance of the digital channel.
Generate insight from site data and communicate opportunities or issues.
Collaborate with business, technology and analytics partners to determine needs and assist with defining data collection requirements.
Work with implementation specialists to validate website tracking.
Design effective and impactful reports and visualizations for business and technical audiences.
Leverage analytics to continuously recommend optimization tactics that will improve site performance.
Support business unit teams, product management groups and other teams with ad-hoc reporting and in-depth website analysis.
Define and execute quality assurance procedures to ensure accuracy of analytical output.
Create presentations to highlight analysis and tell the story.
Basic Qualifications:
3+ years relevant work experience in an analytical field
2+ years of experience with web analytics tools such as Adobe SiteCatalyst or Google Analytics
Ability to derive actionable insights from data and effectively guide decision-making
Ability to manage multiple priorities in a fast-paced, complex business environment
Excellent written and verbal communication skills
Proactive problem-solving and critical thinking skills
Ability to manage time effectively and consistently meet deadlines
Proficient in Microsoft Office suite
Preferred Qualifications:
5+ years web analytics experience
Travel industry and ecommerce experience
Experience with A/B testing and website optimization
Ability to apply statistical rigor to analyses
Knowledge of web page construction and/or user experience design
Experience with business intelligence tools
Experience with SQL, Hive, SAS and/or other programming languages
Required Education:
Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc.
Preferred Education:
Master’s degree in an analytical/quantitative field or equivalent work experience
Jun 06, 2019
Full-time
“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. Consumer Insights, Measurement, & Analytics (CIMA), part of the Walt Disney Parks and Resorts Global Marketing & Sales organization, informs strategy development and decision-making through holistic data integration, objective data analytics, and actionable recommendations. Within CIMA, the Digital Analytics team is focused on leveraging best practices in web analytics to capture data, perform analysis and optimize our websites to drive Guest satisfaction and business outcomes. The Digital Analyst must possess a passion for analytics and digital technology. He/she will play a critical role in delivering accurate, insightful analysis to drive decision-making throughout the organization. The person must be comfortable working with partner teams, conducting both planned and ad hoc analyses, preparing reports, and communicating insights to a variety of audiences. The position reports to the Manager, Travel Operations Analytics and does not have direct reports.
Responsibilities:
Manage the compilation and dissemination of regular (e.g. weekly, monthly, quarterly, etc.) reports on performance of the digital channel.
Generate insight from site data and communicate opportunities or issues.
Collaborate with business, technology and analytics partners to determine needs and assist with defining data collection requirements.
Work with implementation specialists to validate website tracking.
Design effective and impactful reports and visualizations for business and technical audiences.
Leverage analytics to continuously recommend optimization tactics that will improve site performance.
Support business unit teams, product management groups and other teams with ad-hoc reporting and in-depth website analysis.
Define and execute quality assurance procedures to ensure accuracy of analytical output.
Create presentations to highlight analysis and tell the story.
Basic Qualifications:
3+ years relevant work experience in an analytical field
2+ years of experience with web analytics tools such as Adobe SiteCatalyst or Google Analytics
Ability to derive actionable insights from data and effectively guide decision-making
Ability to manage multiple priorities in a fast-paced, complex business environment
Excellent written and verbal communication skills
Proactive problem-solving and critical thinking skills
Ability to manage time effectively and consistently meet deadlines
Proficient in Microsoft Office suite
Preferred Qualifications:
5+ years web analytics experience
Travel industry and ecommerce experience
Experience with A/B testing and website optimization
Ability to apply statistical rigor to analyses
Knowledge of web page construction and/or user experience design
Experience with business intelligence tools
Experience with SQL, Hive, SAS and/or other programming languages
Required Education:
Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc.
Preferred Education:
Master’s degree in an analytical/quantitative field or equivalent work experience
Disney Streaming Services is a place for the creative and the bold. Whether New York City, San Francisco, Manchester or Amsterdam, we provide opportunities to elevate your career and transform the industry. Software Engineers at Disney Streaming Services develop premium digital media products for Major League Baseball and our partners. The products we build, such as ESPN+, MLB.TV and NHL.TV are paving the way for the next-generation media and sport technologies, including the upcoming Disney+ offering. Our Engineering team for Disney Streaming Services is headquartered in the Chelsea area of New York City. Other office locations also include the SoMo area of San Francisco, CA and several international locations. At Disney Streaming Services, data is central to measuring all aspects of the business, and critical to its operations and growth. The data engineering team is responsible for collecting, analyzing and distributing data using public cloud and open source technologies and offers transparency into customer behavior and business performance. If you are interested in joining Disney Streaming Services in the pursuit of not only crafting new media products but enjoying the products you build, we are interested in hearing from you.
Responsibilities:
Collaborate with product teams, data analysts and data scientists to design and build data-forward solutions
Design and build and deploy streaming and batch data pipelines capable of processing and storing petabytes of data quickly and reliably
Integrate with a variety of data metric providers ranging from advertising, web analytics, and consumer devices
Build and maintain dimensional data warehouses in support of business intelligence tools
Develop data catalogs and data validations to ensure clarity and correctness of key business metrics
Drive and maintain a culture of quality, innovation and experimentation
Coach data engineers best practices and technical concepts of building large scale data platforms
Basic Qualifications:
3-5 years of experience developing in object oriented Python
Experience deploying and running AWS-based data solutions and familiar with tools such as Cloud Formation, IAM, Athena, and Kinesis
Experience engineering big-data solutions using technologies like EMR, S3, Spark and an in-depth understanding of data partitioning and sharding techniques
Familiar with metadata management, data lineage, and principles of data governance
Experience loading and querying cloud-hosted databases such as Redshift and Snowflake
Building streaming data pipelines using Kafka, Spark, or Flink
Preferred Qualifications:
Familiarity with binary data serialization formats such as Parquet, Avro, and Thrift
Experience deploying data notebook and analytic environments such as Jupyter and Databricks
Knowledge of the Python data ecosystem using pandas and numpy
Experience building and deploying ML pipelines: training models, feature development, regression testing
Experience with graph-based data workflows using Apache Airflow
Required Education:
Bachelor’s degree in Computer Science or related field or equivalent work experience
Jun 02, 2019
Full-time
Disney Streaming Services is a place for the creative and the bold. Whether New York City, San Francisco, Manchester or Amsterdam, we provide opportunities to elevate your career and transform the industry. Software Engineers at Disney Streaming Services develop premium digital media products for Major League Baseball and our partners. The products we build, such as ESPN+, MLB.TV and NHL.TV are paving the way for the next-generation media and sport technologies, including the upcoming Disney+ offering. Our Engineering team for Disney Streaming Services is headquartered in the Chelsea area of New York City. Other office locations also include the SoMo area of San Francisco, CA and several international locations. At Disney Streaming Services, data is central to measuring all aspects of the business, and critical to its operations and growth. The data engineering team is responsible for collecting, analyzing and distributing data using public cloud and open source technologies and offers transparency into customer behavior and business performance. If you are interested in joining Disney Streaming Services in the pursuit of not only crafting new media products but enjoying the products you build, we are interested in hearing from you.
Responsibilities:
Collaborate with product teams, data analysts and data scientists to design and build data-forward solutions
Design and build and deploy streaming and batch data pipelines capable of processing and storing petabytes of data quickly and reliably
Integrate with a variety of data metric providers ranging from advertising, web analytics, and consumer devices
Build and maintain dimensional data warehouses in support of business intelligence tools
Develop data catalogs and data validations to ensure clarity and correctness of key business metrics
Drive and maintain a culture of quality, innovation and experimentation
Coach data engineers best practices and technical concepts of building large scale data platforms
Basic Qualifications:
3-5 years of experience developing in object oriented Python
Experience deploying and running AWS-based data solutions and familiar with tools such as Cloud Formation, IAM, Athena, and Kinesis
Experience engineering big-data solutions using technologies like EMR, S3, Spark and an in-depth understanding of data partitioning and sharding techniques
Familiar with metadata management, data lineage, and principles of data governance
Experience loading and querying cloud-hosted databases such as Redshift and Snowflake
Building streaming data pipelines using Kafka, Spark, or Flink
Preferred Qualifications:
Familiarity with binary data serialization formats such as Parquet, Avro, and Thrift
Experience deploying data notebook and analytic environments such as Jupyter and Databricks
Knowledge of the Python data ecosystem using pandas and numpy
Experience building and deploying ML pipelines: training models, feature development, regression testing
Experience with graph-based data workflows using Apache Airflow
Required Education:
Bachelor’s degree in Computer Science or related field or equivalent work experience
The Global Information Security (GIS) group provides services and solutions to protect the value and use of Disney’s information through risk evaluation, collaboration, standardization, enforcement, and education across the enterprise. We protect the brand and reputation while enabling and supporting business objectives. GIS teams are located in Seattle, Burbank, and Orlando. In order to ensure that our services keep TWDC secure, we follow an ongoing, iterative process, including continued reevaluation of our services over time to address emerging threats as well as changes in business and technology. This process includes: 1. Analysis of known and emerging threats to determine risks against TWDC assets 2. Creation, maintenance, governance and communication of security policies and standards across TWDC 3. Assessment and audit of compliance against the security policies and standards 4. Assurance that TWDC assets are effectively managed and monitored to meet TWDC security criteria We look add people to our team who are focused on delivery, prioritize data-driven decisions over opinions, are continuous learners, passionate about information security and love their work.
Responsibilities:
The Information Security Program Administration team enables high team performance and effective delivery of services through ongoing monitoring of commitments, continuous operational and financial improvements, and effective collaboration with all stakeholders. The Undergraduate Associate, Security Program Administration assists the Security Program Manager in project, portfolio and financial management activities. He or she will work closely with our Finance partners and various stakeholders to monitor, track, analyze, and report the health and performance of the GIS portfolio. This includes:
Working closely with our Finance partners and budget owners to align project planning with the funding request process and available funds – tracking documentation, compiling dashboards, presentations & reports, validating entries, etc
Assist with communication and implementation of portfolio management (project governance) processes
Partner with extended program management team to improve governance and planning capabilities by integrating optimal ways of planning and organizing, acquiring and implementing, delivering and supporting, and monitoring initiative completion and service performance.
Basic Qualifications:
Proficiency with MS Office (especially Excel including pivot tables, formulas and charts), SharePoint, PowerPoint
Basic technical knowledge and ability
Business management (accounting, financial fundamentals) skills
Experience or interest working in project management
Strong project/team management, finance, and analytical skills
Knowledge of accounting fundamentals
General understanding of financial acumen
A general understanding/knowledge of information security principles
Excellent verbal and written communication skills
Preferred Qualifications:
Previous Project management experience
Experience with budget planning and reporting
Accounting fundamentals
Experience collaborating and coordinating across teams and geographies
Required Education:
Currently enrolled in an accredited college or university and taking at least one class, or be a recent graduate of an accredited college or university within the last six (6) months at time of application, or be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program
Preferred Education:
Pursuing a business or finance degree with a specialization or interest in technology and/or cybersecurity OR pursing a degree in cybersecurity or technology with a specialization in business or business process management
Additional Information:
The approximate dates of this internship are August/September 2019 through January 2020
Candidate must be available to work full time hours (approximately 40 hours per week) for the duration of the internship
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program
Must possess unrestricted work authorization
Housing: Interns must provide their own housing for the duration of their internship program.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Required Materials: PDF version of resume must be uploaded at time of application
May 31, 2019
Internship
The Global Information Security (GIS) group provides services and solutions to protect the value and use of Disney’s information through risk evaluation, collaboration, standardization, enforcement, and education across the enterprise. We protect the brand and reputation while enabling and supporting business objectives. GIS teams are located in Seattle, Burbank, and Orlando. In order to ensure that our services keep TWDC secure, we follow an ongoing, iterative process, including continued reevaluation of our services over time to address emerging threats as well as changes in business and technology. This process includes: 1. Analysis of known and emerging threats to determine risks against TWDC assets 2. Creation, maintenance, governance and communication of security policies and standards across TWDC 3. Assessment and audit of compliance against the security policies and standards 4. Assurance that TWDC assets are effectively managed and monitored to meet TWDC security criteria We look add people to our team who are focused on delivery, prioritize data-driven decisions over opinions, are continuous learners, passionate about information security and love their work.
Responsibilities:
The Information Security Program Administration team enables high team performance and effective delivery of services through ongoing monitoring of commitments, continuous operational and financial improvements, and effective collaboration with all stakeholders. The Undergraduate Associate, Security Program Administration assists the Security Program Manager in project, portfolio and financial management activities. He or she will work closely with our Finance partners and various stakeholders to monitor, track, analyze, and report the health and performance of the GIS portfolio. This includes:
Working closely with our Finance partners and budget owners to align project planning with the funding request process and available funds – tracking documentation, compiling dashboards, presentations & reports, validating entries, etc
Assist with communication and implementation of portfolio management (project governance) processes
Partner with extended program management team to improve governance and planning capabilities by integrating optimal ways of planning and organizing, acquiring and implementing, delivering and supporting, and monitoring initiative completion and service performance.
Basic Qualifications:
Proficiency with MS Office (especially Excel including pivot tables, formulas and charts), SharePoint, PowerPoint
Basic technical knowledge and ability
Business management (accounting, financial fundamentals) skills
Experience or interest working in project management
Strong project/team management, finance, and analytical skills
Knowledge of accounting fundamentals
General understanding of financial acumen
A general understanding/knowledge of information security principles
Excellent verbal and written communication skills
Preferred Qualifications:
Previous Project management experience
Experience with budget planning and reporting
Accounting fundamentals
Experience collaborating and coordinating across teams and geographies
Required Education:
Currently enrolled in an accredited college or university and taking at least one class, or be a recent graduate of an accredited college or university within the last six (6) months at time of application, or be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program
Preferred Education:
Pursuing a business or finance degree with a specialization or interest in technology and/or cybersecurity OR pursing a degree in cybersecurity or technology with a specialization in business or business process management
Additional Information:
The approximate dates of this internship are August/September 2019 through January 2020
Candidate must be available to work full time hours (approximately 40 hours per week) for the duration of the internship
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program
Must possess unrestricted work authorization
Housing: Interns must provide their own housing for the duration of their internship program.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Required Materials: PDF version of resume must be uploaded at time of application
The Customer Relationship Management team is responsible for creating and cultivating direct-to-consumer relationships with The Walt Disney Company’s most strategic customer segment. It does so by managing the Disney Visa Cards business which is both an operating unit as well as a cross-business unit loyalty program. The department is made up of 35 professionals across multiple disciplines (Marketing, Finance, Business Operations) who work closely in a highly dynamic environment with cross-functional partners across Disney, our bank card issuer, and our payment network.
Role Overview:
This position sits within the Business Operations team and is responsible for providing operational support for technical initiatives that involve acquiring customers and delivering product benefits associated with the Disney Visa Cards. These initiatives often require extensive technical integration with other Disney business units and our bank issuer. The successful candidate will be able to:
Get up to speed quickly with regard to operational and technical processes
Solve problems with an appropriate level of urgency
Develop strong relationships with technical, digital, compliance, and operations teams
Manage work in a disciplined and organized manner
Communicate clearly and effectively, both orally and in writing
Responsibilities:
Lead efforts to resolve operational and technical issues:
Assess business impact and assign severity level
Coordinate with internal and external partners to identify root cause
Facilitate timely remediation
Prepare post mortem reports
Lead test coordination:
Manage test support requests;
Clarify test objectives, including specific high-level test cases
Review detailed test scripts to ensure they cover all test cases
Work with bank issuer to provide test data and accounts to support execution of test cases
Facilitate test execution;
Schedule meetings between Disney business units and bank issuer to conduct joint testing
Monitor and share test results
Work with partners to troubleshoot test region issues
Manage software/system updates that directly support or impact Disney Visa Card initiatives. Develop calendar of scheduled sustainment tasks, e.g. SSL certificate renewals, data security-related assessments
Work with internal and external partners to identify upgrade/enhancement activities to add to plan, e.g. AWS migrations, re-platforming projects
Identify key stakeholders and work with them to define deliverables with timelines and key points of intersection
Work with compliance partners and other key stakeholders to facilitate data security assessments
Flag potential risks and escalate them to management.
Develop and maintain process documentation. Work with partners to ensure technical process documents are updated appropriately, including design and technical specifications, architectural diagrams, process flows
Document guest experience and data flows
Create report layouts with field definitions
Document troubleshooting and triage processes, including monitoring and escalation protocols
Maintain lists of all systems/platforms/servers that support program.
Develop requirements to support marketing / payment / technology initiatives.
Provide input to functional and technical requirements that support business objectives
Document use cases and supporting operational / information / control processes
Provide input to test, launch, hypercare and sustainment plans, including definition of change management protocols
Manage work in well organized and systematic manner. Identify and coordinate with key technology stakeholders needed to complete tasks
Equip them with appropriate context and details regarding objectives
Develop step-by-step approach to tackling work, with assigned dates and stakeholders
Basic Qualifications:
2-3 years operational or systems support experience in an environment that has significant technical infrastructure, including:
Working with cross-functional teams
Process mapping and documentation
Proactive problem solving skills
Strong relationship building skills
Excellent written and oral communication skills, including appropriate judgment regarding
How to adjust to different audiences
When and how to keep peers, partners and supervisor abreast of activities
Able to multi-task in a busy business environment
Well organized with strong attention to detail
Ability and willingness to adapt to shifting priorities Highly accountable and self-motivated
Passion for ensuring a positive and seamless Guest experience
Constant drive for improvement
Preferred Qualifications:
Experience with:
Payments/transaction processes, including familiarity with digital wallets
Digital technology, including familiarity with native/hybrid app architecture and design principles
Systems engineering concepts relating to establishing secure connections, firewalls, security certs, etc.
Required Education:
Bachelor’s degree, preferably in technical discipline
May 31, 2019
Full-time
The Customer Relationship Management team is responsible for creating and cultivating direct-to-consumer relationships with The Walt Disney Company’s most strategic customer segment. It does so by managing the Disney Visa Cards business which is both an operating unit as well as a cross-business unit loyalty program. The department is made up of 35 professionals across multiple disciplines (Marketing, Finance, Business Operations) who work closely in a highly dynamic environment with cross-functional partners across Disney, our bank card issuer, and our payment network.
Role Overview:
This position sits within the Business Operations team and is responsible for providing operational support for technical initiatives that involve acquiring customers and delivering product benefits associated with the Disney Visa Cards. These initiatives often require extensive technical integration with other Disney business units and our bank issuer. The successful candidate will be able to:
Get up to speed quickly with regard to operational and technical processes
Solve problems with an appropriate level of urgency
Develop strong relationships with technical, digital, compliance, and operations teams
Manage work in a disciplined and organized manner
Communicate clearly and effectively, both orally and in writing
Responsibilities:
Lead efforts to resolve operational and technical issues:
Assess business impact and assign severity level
Coordinate with internal and external partners to identify root cause
Facilitate timely remediation
Prepare post mortem reports
Lead test coordination:
Manage test support requests;
Clarify test objectives, including specific high-level test cases
Review detailed test scripts to ensure they cover all test cases
Work with bank issuer to provide test data and accounts to support execution of test cases
Facilitate test execution;
Schedule meetings between Disney business units and bank issuer to conduct joint testing
Monitor and share test results
Work with partners to troubleshoot test region issues
Manage software/system updates that directly support or impact Disney Visa Card initiatives. Develop calendar of scheduled sustainment tasks, e.g. SSL certificate renewals, data security-related assessments
Work with internal and external partners to identify upgrade/enhancement activities to add to plan, e.g. AWS migrations, re-platforming projects
Identify key stakeholders and work with them to define deliverables with timelines and key points of intersection
Work with compliance partners and other key stakeholders to facilitate data security assessments
Flag potential risks and escalate them to management.
Develop and maintain process documentation. Work with partners to ensure technical process documents are updated appropriately, including design and technical specifications, architectural diagrams, process flows
Document guest experience and data flows
Create report layouts with field definitions
Document troubleshooting and triage processes, including monitoring and escalation protocols
Maintain lists of all systems/platforms/servers that support program.
Develop requirements to support marketing / payment / technology initiatives.
Provide input to functional and technical requirements that support business objectives
Document use cases and supporting operational / information / control processes
Provide input to test, launch, hypercare and sustainment plans, including definition of change management protocols
Manage work in well organized and systematic manner. Identify and coordinate with key technology stakeholders needed to complete tasks
Equip them with appropriate context and details regarding objectives
Develop step-by-step approach to tackling work, with assigned dates and stakeholders
Basic Qualifications:
2-3 years operational or systems support experience in an environment that has significant technical infrastructure, including:
Working with cross-functional teams
Process mapping and documentation
Proactive problem solving skills
Strong relationship building skills
Excellent written and oral communication skills, including appropriate judgment regarding
How to adjust to different audiences
When and how to keep peers, partners and supervisor abreast of activities
Able to multi-task in a busy business environment
Well organized with strong attention to detail
Ability and willingness to adapt to shifting priorities Highly accountable and self-motivated
Passion for ensuring a positive and seamless Guest experience
Constant drive for improvement
Preferred Qualifications:
Experience with:
Payments/transaction processes, including familiarity with digital wallets
Digital technology, including familiarity with native/hybrid app architecture and design principles
Systems engineering concepts relating to establishing secure connections, firewalls, security certs, etc.
Required Education:
Bachelor’s degree, preferably in technical discipline
Imagine yourself as a Sr. Workforce Analyst in People Insights where your natural curiosity for problem solving will help ensure we are leveraging data effectively to drive decisions within Human Resources. In this role, you will be able to blaze new paths in this data rich environment through developing data and reporting solutions that support functions within HR and the business. You will have the chance to leverage your expertise and knowledge to maximize the Company’s investment in our employees through complex analysis, creative resolutions and impactful solutions. You have a curiosity that leads you to always ask, “What's possible?” and you have the ability to bring those concepts to reality in everything you touch from operational reports through strategic analytics.
Responsibilities:
Translate high-level business objectives into consistent, accurate, efficient and effective reporting solutions, primarily through creating SQL extracts out of a highly normalized database for our data visualization team.
Leverage an array of technical applications and determine which is most appropriate for any given solution
Work collaboratively with other team members to develop comprehensive scalable data solutions which support cross-functional needs
Provide subject matter expertise regarding data, systems and the business
Partner with the data operations team to identify areas of opportunity to effectively combine data from disparate sources
Connect to and transform data using a consistent, sustainable approach
Collaborate across boundaries to build and drive both internal and external partnerships to support synergistic opportunities, achievement of shared objectives, and connectivity of information
Drive process improvement initiatives for client businesses to enhance visibility and accessibility to relevant information
Identify areas of opportunity and influence across levels and business units to increase operational efficiency
Basic Qualifications:
You have deep technical knowledge and experience in conducting complex analysis using multiple data sources and a passion for attention to detail
You are an abstract thinker with the ability to solve complex problems in creative, sustainable ways
You have strong critical thinking skills and ask relevant questions to improve processes and build efficiencies
You possess the talent for strong influencing and networking skills to help build and foster existing consultative relationships that drive synergy and partnership opportunities
You can focus on the here and now while keeping a keen eye to the future and the organizational capability to prioritize work
You have the exceptional ability to make timely and effective decisions to meet fluid deadlines
You are proactive and self-motivated with the capability to work autonomously and make independent decisions to meet deliverables with minimal oversight
You are passionate about continuous improvement with a strong desire to continue learning in order to stay relevant to business changes and industry trends
You can effectively handle and maintain confidential information
You are highly skilled in SQL with a thorough understanding of data and systems' infrastructures and how to best apply that knowledge when modeling your SQL extracts.
May 31, 2019
Full-time
Imagine yourself as a Sr. Workforce Analyst in People Insights where your natural curiosity for problem solving will help ensure we are leveraging data effectively to drive decisions within Human Resources. In this role, you will be able to blaze new paths in this data rich environment through developing data and reporting solutions that support functions within HR and the business. You will have the chance to leverage your expertise and knowledge to maximize the Company’s investment in our employees through complex analysis, creative resolutions and impactful solutions. You have a curiosity that leads you to always ask, “What's possible?” and you have the ability to bring those concepts to reality in everything you touch from operational reports through strategic analytics.
Responsibilities:
Translate high-level business objectives into consistent, accurate, efficient and effective reporting solutions, primarily through creating SQL extracts out of a highly normalized database for our data visualization team.
Leverage an array of technical applications and determine which is most appropriate for any given solution
Work collaboratively with other team members to develop comprehensive scalable data solutions which support cross-functional needs
Provide subject matter expertise regarding data, systems and the business
Partner with the data operations team to identify areas of opportunity to effectively combine data from disparate sources
Connect to and transform data using a consistent, sustainable approach
Collaborate across boundaries to build and drive both internal and external partnerships to support synergistic opportunities, achievement of shared objectives, and connectivity of information
Drive process improvement initiatives for client businesses to enhance visibility and accessibility to relevant information
Identify areas of opportunity and influence across levels and business units to increase operational efficiency
Basic Qualifications:
You have deep technical knowledge and experience in conducting complex analysis using multiple data sources and a passion for attention to detail
You are an abstract thinker with the ability to solve complex problems in creative, sustainable ways
You have strong critical thinking skills and ask relevant questions to improve processes and build efficiencies
You possess the talent for strong influencing and networking skills to help build and foster existing consultative relationships that drive synergy and partnership opportunities
You can focus on the here and now while keeping a keen eye to the future and the organizational capability to prioritize work
You have the exceptional ability to make timely and effective decisions to meet fluid deadlines
You are proactive and self-motivated with the capability to work autonomously and make independent decisions to meet deliverables with minimal oversight
You are passionate about continuous improvement with a strong desire to continue learning in order to stay relevant to business changes and industry trends
You can effectively handle and maintain confidential information
You are highly skilled in SQL with a thorough understanding of data and systems' infrastructures and how to best apply that knowledge when modeling your SQL extracts.
The Brand and Consumer Research Team of the Disney Channel Worldwide Consumer Insights department oversees brand, content, digital and strategy research projects for Disney Channel, Disney Junior, Disney XD, and Radio Disney. Working in close collaboration with the ratings and analytics team, the brand and consumer research team conducts qualitative and quantitative research with core consumers to inform and impact departments across the division, including Development, Programming, Marketing, Franchise, Digital and Strategy teams.
Responsibilities:
A day in the life… You will support research projects across Disney Channel, Disney XD, Disney Junior, and Radio Disney. Also assist department in fieldwork and execution of both qualitative and quantitative studies.
Help coordinate projects, act as a liaison with vendors, assist in data analyses, and proof reading and writing surveys, discussion guides and reports
Compile key insights from primary and syndicated studies to fulfill client requests
Utilize and mine various syndicated research studies for marketing and strategic purposes, as well as provide regular updates on topics to aid branding and marketing decisions
Gather data and perform analytics on time-sensitive projects
Create and edit presentations in a creative and executive friendly manner
Keep team informed on relevant landscape information - review/write summaries of syndicated reports, produce regular reports/memos on industry trends
Provide support for pilot test focus groups and other qualitative research (prepares stimulus, reviews pilots, takes notes)
Create and maintain department reference documents and files
Assist in organizing/maintaining department research library
Basic Qualifications:
What you bring to the role…
Proficient in Microsoft Excel and PowerPoint
Strong organization skills and attention to detail
Excellent verbal and written communication skills
Relationship builder, who excels in a collaborative environment
A curious nature and interest in Consumer Insights / Market Research
Ability to prioritize competing tasks
Experience gathering, analyzing, and interpreting data and reporting on the results
Preferred Qualifications:
Previous marketing research experience
Strong critical thinking and project management skills
Required Education:
Sophomore, Junior, Senior (or recently graduated) with a Bachelor’s degree in Business, Marketing, Sociology, Psychology or other related field
GPA of 3.0 or higher
Additional Information:
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from September through December 2019. Must be able to work 30 - 40 hours a week, Monday through Friday.
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: Interns must provide their own housing for the duration of their internship program
May 30, 2019
Internship
The Brand and Consumer Research Team of the Disney Channel Worldwide Consumer Insights department oversees brand, content, digital and strategy research projects for Disney Channel, Disney Junior, Disney XD, and Radio Disney. Working in close collaboration with the ratings and analytics team, the brand and consumer research team conducts qualitative and quantitative research with core consumers to inform and impact departments across the division, including Development, Programming, Marketing, Franchise, Digital and Strategy teams.
Responsibilities:
A day in the life… You will support research projects across Disney Channel, Disney XD, Disney Junior, and Radio Disney. Also assist department in fieldwork and execution of both qualitative and quantitative studies.
Help coordinate projects, act as a liaison with vendors, assist in data analyses, and proof reading and writing surveys, discussion guides and reports
Compile key insights from primary and syndicated studies to fulfill client requests
Utilize and mine various syndicated research studies for marketing and strategic purposes, as well as provide regular updates on topics to aid branding and marketing decisions
Gather data and perform analytics on time-sensitive projects
Create and edit presentations in a creative and executive friendly manner
Keep team informed on relevant landscape information - review/write summaries of syndicated reports, produce regular reports/memos on industry trends
Provide support for pilot test focus groups and other qualitative research (prepares stimulus, reviews pilots, takes notes)
Create and maintain department reference documents and files
Assist in organizing/maintaining department research library
Basic Qualifications:
What you bring to the role…
Proficient in Microsoft Excel and PowerPoint
Strong organization skills and attention to detail
Excellent verbal and written communication skills
Relationship builder, who excels in a collaborative environment
A curious nature and interest in Consumer Insights / Market Research
Ability to prioritize competing tasks
Experience gathering, analyzing, and interpreting data and reporting on the results
Preferred Qualifications:
Previous marketing research experience
Strong critical thinking and project management skills
Required Education:
Sophomore, Junior, Senior (or recently graduated) with a Bachelor’s degree in Business, Marketing, Sociology, Psychology or other related field
GPA of 3.0 or higher
Additional Information:
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from September through December 2019. Must be able to work 30 - 40 hours a week, Monday through Friday.
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: Interns must provide their own housing for the duration of their internship program
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
We Are…
At Walt Disney Television, you’ll help us tell stories that touch millions of people around the globe and new ways for us to connect with the world. Now is your opportunity to unleash your skills.
The Walt Disney Television’s Social Analytics team tracks fan-driven and network-driven activity on social media to deliver insights that will inform programming, marketing, product, and sales strategies across the organization.
Responsibilities:
A day in the life… The Social Analytics Intern will collect and analyze social media data related to key Walt Disney Television series through the use of social listening and analytics tools. The intern will help identify trends and craft insights that inform important programming and marketing decisions.
Basic Qualifications:
What you bring to the role…
Social media savvy with proven competency across social media platforms including Facebook, Twitter, Instagram, YouTube, etc.
Superior written communication skills
Proficiency in Microsoft Excel and PowerPoint
Experience gathering, analyzing, and interpreting data and reporting on the results
A curious nature and strong interest in the television industry
Strong organization skills and attention to detail
Relationship builder who excels in a collaborative environment
Proactive and able to balance multiple priorities in a fast-paced environment
Preferred Qualifications:
Familiarity with ABC and Freeform television series and talent
Previous internship experience in a related research and/or social analytics field
Experience using social listening or other text analytics tools
Experience crafting Boolean search queries
Required Education:
Sophomore, Junior, Senior (or recently graduated) with a Bachelor’s degree in Marketing, Research, Business, or other related field
GPA of 3.0 or higher
Additional Information:
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from September through December 2019. Must be able to work 30 - 40 hours a week, Monday through Friday.
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: Interns must provide their own housing for the duration of their internship program
May 30, 2019
Internship
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
We Are…
At Walt Disney Television, you’ll help us tell stories that touch millions of people around the globe and new ways for us to connect with the world. Now is your opportunity to unleash your skills.
The Walt Disney Television’s Social Analytics team tracks fan-driven and network-driven activity on social media to deliver insights that will inform programming, marketing, product, and sales strategies across the organization.
Responsibilities:
A day in the life… The Social Analytics Intern will collect and analyze social media data related to key Walt Disney Television series through the use of social listening and analytics tools. The intern will help identify trends and craft insights that inform important programming and marketing decisions.
Basic Qualifications:
What you bring to the role…
Social media savvy with proven competency across social media platforms including Facebook, Twitter, Instagram, YouTube, etc.
Superior written communication skills
Proficiency in Microsoft Excel and PowerPoint
Experience gathering, analyzing, and interpreting data and reporting on the results
A curious nature and strong interest in the television industry
Strong organization skills and attention to detail
Relationship builder who excels in a collaborative environment
Proactive and able to balance multiple priorities in a fast-paced environment
Preferred Qualifications:
Familiarity with ABC and Freeform television series and talent
Previous internship experience in a related research and/or social analytics field
Experience using social listening or other text analytics tools
Experience crafting Boolean search queries
Required Education:
Sophomore, Junior, Senior (or recently graduated) with a Bachelor’s degree in Marketing, Research, Business, or other related field
GPA of 3.0 or higher
Additional Information:
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from September through December 2019. Must be able to work 30 - 40 hours a week, Monday through Friday.
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: Interns must provide their own housing for the duration of their internship program
Interning with the ABC News Research team gives a good idea of what it means to be an analyst in the television program research industry. Our team asks – What makes up the programs content? How does the production team format a program to best display content? Ultimately we hope to answer – How do these factors translate into ratings performance? And what segment of the population makes up a program’s audience? Our team works mostly with producers of ABC News program to best provide them with an accurate picture of how their programming performs.
Responsibilities:
A Day in the Life:
Analyzing audience data and maintaining program data
Creating, analyzing and distributing Daily Time Period Reports, Final Weekly Reports and Weekly Minute by Minute reports
Participating in News and Sales Development Intern Project
Basic Qualifications:
What You Bring to the Role:
Strong analytical and problem solving skills
Strong proficiency in Microsoft Excel and PowerPoint
Experience gathering, analyzing, and interpreting large sets of data and reporting on the results
Demonstrated interest in News and/or Media
Strong time management and organization skills
Strong attention to detail and ability to prepare analyses under time sensitive deadlines
Excellent oral and written communication skills
Preferred Qualifications:
Proficiency in analysis of Nielsen data and use of software such as NPower, NNTV, and similar systems
Familiarity with Tableau or similar data visualization tools
Previous experience in an analytical field, preferably in News and/or Media
Required Education:
Junior, Senior (or recently graduated) with a Bachelor’s degree a degree in Statistics, Data Analytics, Economics, Mathematics, Industrial Engineering, Computer Science or other related quantitative field
GPA of 3.0 or higher
Additional Information:
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from September through December 2019. Must be able to work 40 hours a week, Monday through Friday.
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: Interns must provide their own housing for the duration of their internship program.
May 30, 2019
Internship
Interning with the ABC News Research team gives a good idea of what it means to be an analyst in the television program research industry. Our team asks – What makes up the programs content? How does the production team format a program to best display content? Ultimately we hope to answer – How do these factors translate into ratings performance? And what segment of the population makes up a program’s audience? Our team works mostly with producers of ABC News program to best provide them with an accurate picture of how their programming performs.
Responsibilities:
A Day in the Life:
Analyzing audience data and maintaining program data
Creating, analyzing and distributing Daily Time Period Reports, Final Weekly Reports and Weekly Minute by Minute reports
Participating in News and Sales Development Intern Project
Basic Qualifications:
What You Bring to the Role:
Strong analytical and problem solving skills
Strong proficiency in Microsoft Excel and PowerPoint
Experience gathering, analyzing, and interpreting large sets of data and reporting on the results
Demonstrated interest in News and/or Media
Strong time management and organization skills
Strong attention to detail and ability to prepare analyses under time sensitive deadlines
Excellent oral and written communication skills
Preferred Qualifications:
Proficiency in analysis of Nielsen data and use of software such as NPower, NNTV, and similar systems
Familiarity with Tableau or similar data visualization tools
Previous experience in an analytical field, preferably in News and/or Media
Required Education:
Junior, Senior (or recently graduated) with a Bachelor’s degree a degree in Statistics, Data Analytics, Economics, Mathematics, Industrial Engineering, Computer Science or other related quantitative field
GPA of 3.0 or higher
Additional Information:
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from September through December 2019. Must be able to work 40 hours a week, Monday through Friday.
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: Interns must provide their own housing for the duration of their internship program.
The ABC Consumer Insights department oversees brand, content, and strategy research projects for ABC. Working in close collaboration with the ratings and analytics team, the consumer research team conducts qualitative and quantitative research with core consumers to inform and impact departments across the division, including Development, Programming, Marketing, and Strategy teams.
Responsibilities:
A Day in the Life:
Assisting in data analyses, proof-reading and writing surveys, discussion guides and reports
Viewing and analyzing focus groups
Reviewing and writing summaries of syndicated reports for marketing and strategic purposes
Producing regular reports/memos on industry news and trends
Tracking and reporting on Nielsen ratings for ABC and competitive programs in primetime
Assist in the daily execution of core ratings report
Basic Qualifications:
What You Bring to the Role:
Strong strategic critical thinking and analytical skills
Demonstrated interest in Consumer Insights/Market Research
Strong oral and written communication skills
Relationship builder, who excels in a collaborative environment
Strong organizational and time management skills
Proficiency in Microsoft Excel and PowerPoint
Strong attention to detail
Ability to prioritize competing tasks
Preferred Qualifications:
Interest in the television/entertainment industry preferred
Solid knowledge and understanding of TV research and Nielsen software
Previous experience working at a network or studio (research department preferred)
Required Education:
Junior, Senior (or recently graduated) with a Bachelor’s degree in Marketing, Economics, Business, Sociology, Psychology or other related quantitative field
GPA of 3.0 or higher
Additional Information:
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from September 2019 through December 2019. Must be able to work 30-40 hours a week, Monday through Friday.
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: Interns must provide their own housing for the duration of their internship program.
May 30, 2019
Internship
The ABC Consumer Insights department oversees brand, content, and strategy research projects for ABC. Working in close collaboration with the ratings and analytics team, the consumer research team conducts qualitative and quantitative research with core consumers to inform and impact departments across the division, including Development, Programming, Marketing, and Strategy teams.
Responsibilities:
A Day in the Life:
Assisting in data analyses, proof-reading and writing surveys, discussion guides and reports
Viewing and analyzing focus groups
Reviewing and writing summaries of syndicated reports for marketing and strategic purposes
Producing regular reports/memos on industry news and trends
Tracking and reporting on Nielsen ratings for ABC and competitive programs in primetime
Assist in the daily execution of core ratings report
Basic Qualifications:
What You Bring to the Role:
Strong strategic critical thinking and analytical skills
Demonstrated interest in Consumer Insights/Market Research
Strong oral and written communication skills
Relationship builder, who excels in a collaborative environment
Strong organizational and time management skills
Proficiency in Microsoft Excel and PowerPoint
Strong attention to detail
Ability to prioritize competing tasks
Preferred Qualifications:
Interest in the television/entertainment industry preferred
Solid knowledge and understanding of TV research and Nielsen software
Previous experience working at a network or studio (research department preferred)
Required Education:
Junior, Senior (or recently graduated) with a Bachelor’s degree in Marketing, Economics, Business, Sociology, Psychology or other related quantitative field
GPA of 3.0 or higher
Additional Information:
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Dates: Interns must be fully available from September 2019 through December 2019. Must be able to work 30-40 hours a week, Monday through Friday.
Required Materials: Resume and transcripts must be uploaded at time of online application.
Transportation: Interns must have reliable transportation to get to and from work for the duration of their internship program.
Housing: Interns must provide their own housing for the duration of their internship program.
Consumer Insights, Measurement, & Analytics (CIMA) is a team within Walt Disney Parks & Resorts (WDP&R) Global Marketing & Sales that is focused on inspiring consumer-centric, data-driven, high return decision making that leverages insights and relevant data at the core of every business decision. This role within CIMA will coordinate efforts to influence Marketing and Media spend to generate the highest Return on Investment possible and influence and inform Marketing strategy development and enterprise-wide executive-level decision-making by measuring, analyzing, synthesizing, and interpreting a broad spectrum of data. The focus of this role will be Disney Cruise Line, Adventures by Disney, and Aulani, but may expand to take on additional businesses as needed.
Responsibilities:
Lead analytic efforts to assess Marketing initiatives and develop a better understanding of marketing effectiveness and follow emerging trends in media measurement and media mix modeling.
This position will help the organization in evaluating marketing campaign performance, researching industry trends, proactively identifying and solving opportunities for value-added analysis, developing points of view to drive results, work closely with partners that build media mix models, drive scenario planning leveraging MROI insights, track key indicators of marketing, media, and business performance, and framing recommendations for leadership.
The successful candidate will have a mix of marketing and analytic experience along with demonstrated ability with having connected the dots between desired marketing campaign / business outcomes and actual results to make actionable recommendations to improve performance.
The position will partner with a spectrum of teams from across the WDP&R organization to ensure all relevant organizational goals and implications are appropriately considered.
A successful candidate will have strong relationship skills and be able to effectively analyze and integrate results from across the broader CIMA team as well as key partner areas within and outside Global Marketing & Sales, including Marketing & Sales Strategy, Global Media Strategy, Digital Marketing, WDP&R Online, Pricing, Planning & Forecasting, and Finance.
Basic Qualifications:
Minimum four (4) years experience in analytics, business planning or similar role, preferably within the travel industry
Marketing knowledge or experience
Solid analytical and technical problem solving skills, including strong knowledge of statistics and data mining
Demonstrated ability to effectively handle multiple tasks simultaneously
Demonstrated advanced proficiency in analytic software applications such as Excel, Tableau and/or SAS
Demonstrated excellent interpersonal skills, including ability to ask questions to gain understanding, partner with others and deal with differing points of view
Ability to collaborate in a team environment and with a variety of stakeholders at all levels
Creative problem-solving skills, with the ability to think strategically and act tactically
Demonstrated attention to detail and focus on excellence in work product delivery
Ability to work well in a fast-paced business environment and display professionalism and confidence in challenging situations
Ability to approach work with high energy and a results-oriented mindset
Ability to identify and handle issues proactively and decisively with limited direction and oversight while also communicating consistently to executive leadership
Preferred Qualifications:
Experience working with digital and traditional media effectiveness data
Experience working in or with Marketing teams
Strong influencing and negotiating skills
Demonstrated ability to develop and deliver persuasive presentations of complex business issues to senior executives
Demonstrated ability to quickly gain a conceptual understanding of a complex situation and establish immediate credibility
Required Education:
Bachelor’s Degree (or equivalent) with preferred concentration in Business, Marketing, Economics, Statistics, Finance, Industrial Engineering, Operations Research, Data Mining, or similar field
Preferred Education:
MBA or Master's Degree in an analytic field
May 25, 2019
Full-time
Consumer Insights, Measurement, & Analytics (CIMA) is a team within Walt Disney Parks & Resorts (WDP&R) Global Marketing & Sales that is focused on inspiring consumer-centric, data-driven, high return decision making that leverages insights and relevant data at the core of every business decision. This role within CIMA will coordinate efforts to influence Marketing and Media spend to generate the highest Return on Investment possible and influence and inform Marketing strategy development and enterprise-wide executive-level decision-making by measuring, analyzing, synthesizing, and interpreting a broad spectrum of data. The focus of this role will be Disney Cruise Line, Adventures by Disney, and Aulani, but may expand to take on additional businesses as needed.
Responsibilities:
Lead analytic efforts to assess Marketing initiatives and develop a better understanding of marketing effectiveness and follow emerging trends in media measurement and media mix modeling.
This position will help the organization in evaluating marketing campaign performance, researching industry trends, proactively identifying and solving opportunities for value-added analysis, developing points of view to drive results, work closely with partners that build media mix models, drive scenario planning leveraging MROI insights, track key indicators of marketing, media, and business performance, and framing recommendations for leadership.
The successful candidate will have a mix of marketing and analytic experience along with demonstrated ability with having connected the dots between desired marketing campaign / business outcomes and actual results to make actionable recommendations to improve performance.
The position will partner with a spectrum of teams from across the WDP&R organization to ensure all relevant organizational goals and implications are appropriately considered.
A successful candidate will have strong relationship skills and be able to effectively analyze and integrate results from across the broader CIMA team as well as key partner areas within and outside Global Marketing & Sales, including Marketing & Sales Strategy, Global Media Strategy, Digital Marketing, WDP&R Online, Pricing, Planning & Forecasting, and Finance.
Basic Qualifications:
Minimum four (4) years experience in analytics, business planning or similar role, preferably within the travel industry
Marketing knowledge or experience
Solid analytical and technical problem solving skills, including strong knowledge of statistics and data mining
Demonstrated ability to effectively handle multiple tasks simultaneously
Demonstrated advanced proficiency in analytic software applications such as Excel, Tableau and/or SAS
Demonstrated excellent interpersonal skills, including ability to ask questions to gain understanding, partner with others and deal with differing points of view
Ability to collaborate in a team environment and with a variety of stakeholders at all levels
Creative problem-solving skills, with the ability to think strategically and act tactically
Demonstrated attention to detail and focus on excellence in work product delivery
Ability to work well in a fast-paced business environment and display professionalism and confidence in challenging situations
Ability to approach work with high energy and a results-oriented mindset
Ability to identify and handle issues proactively and decisively with limited direction and oversight while also communicating consistently to executive leadership
Preferred Qualifications:
Experience working with digital and traditional media effectiveness data
Experience working in or with Marketing teams
Strong influencing and negotiating skills
Demonstrated ability to develop and deliver persuasive presentations of complex business issues to senior executives
Demonstrated ability to quickly gain a conceptual understanding of a complex situation and establish immediate credibility
Required Education:
Bachelor’s Degree (or equivalent) with preferred concentration in Business, Marketing, Economics, Statistics, Finance, Industrial Engineering, Operations Research, Data Mining, or similar field
Preferred Education:
MBA or Master's Degree in an analytic field
As a part of the Walt Disney Direct-to-Consumer and International segment, our teams are responsible for developing the tools, platforms and methodologies that deliver performant, resilient, and efficient private and public cloud platforms and architectures supporting consumer facing applications and brands across Disney, ABC, ESPN, Pixar, Marvel, and LucasFilm.
Develops reporting and billing analysis use cases, identifying technical requirements and business use cases for improved service delivery, utilization, and cost analysis
Maintain, analyze, and continuously improve Cloud Service Providers utilization tracking, reporting, and forecasting
Liaison with Cloud Service Providers, internal finance, business operations, and internal technology teams
Support the Product Engineering team the development and maintenance of cloud business operations key performance indicators and reporting processes
Partner with Infrastructure Engineering teams to continuously improve Cloud Service Provider integration and configuration
Organize and facilitate ongoing Cloud Service Provider and Cloud Operations performance reviews on behalf of stakeholders and Sr. Leadership
Responsibilities:
Reporting & Analysis: Develop, analyze and maintain cloud service provider and cloud operations reporting
Coordinate with finance, Corporate Billing, and product engineering teams
Organize and facilitate ongoing reporting reviews and adhoc reporting needs
Liaison with Cloud Service Providers, internal finance, business operations, and internal technology teams
Support the Product Engineering team the development and maintenance of cloud business operations key performance indicators and reporting processes
Partner with Infrastructure Engineering teams to continuously improve Cloud Service Provider integration and configuration
Organize and facilitate ongoing Cloud Service Provider and Cloud Operations performance reviews on behalf of stakeholders and Sr. Leadership
Develops reporting and billing analysis use cases, identifying technical requirements and business use cases for improved service delivery, utilization, and cost analysis
Maintain, analyze, and continuously improve Cloud Service Providers utilization tracking, reporting, and forecasting
Basic Qualifications:
Minimum of 5 years of relevant experience
Demonstrable experience in developing, analyzing, and maintaining Public Cloud Service Provider utilization, performance, and cost reporting
Proven experience in a similar data/analytical role
Experience of managing diverse stakeholder groups and competing demands
Advanced MS Excel skills
Good working knowledge of MS Word and PowerPoint
Great verbal and written communication skills
Recognized for capabilities in developing processes and workflows to achieve outcomes
Required Education:
A BS in Business Administration; related degree or equivalent work experience
May 24, 2019
Full-time
As a part of the Walt Disney Direct-to-Consumer and International segment, our teams are responsible for developing the tools, platforms and methodologies that deliver performant, resilient, and efficient private and public cloud platforms and architectures supporting consumer facing applications and brands across Disney, ABC, ESPN, Pixar, Marvel, and LucasFilm.
Develops reporting and billing analysis use cases, identifying technical requirements and business use cases for improved service delivery, utilization, and cost analysis
Maintain, analyze, and continuously improve Cloud Service Providers utilization tracking, reporting, and forecasting
Liaison with Cloud Service Providers, internal finance, business operations, and internal technology teams
Support the Product Engineering team the development and maintenance of cloud business operations key performance indicators and reporting processes
Partner with Infrastructure Engineering teams to continuously improve Cloud Service Provider integration and configuration
Organize and facilitate ongoing Cloud Service Provider and Cloud Operations performance reviews on behalf of stakeholders and Sr. Leadership
Responsibilities:
Reporting & Analysis: Develop, analyze and maintain cloud service provider and cloud operations reporting
Coordinate with finance, Corporate Billing, and product engineering teams
Organize and facilitate ongoing reporting reviews and adhoc reporting needs
Liaison with Cloud Service Providers, internal finance, business operations, and internal technology teams
Support the Product Engineering team the development and maintenance of cloud business operations key performance indicators and reporting processes
Partner with Infrastructure Engineering teams to continuously improve Cloud Service Provider integration and configuration
Organize and facilitate ongoing Cloud Service Provider and Cloud Operations performance reviews on behalf of stakeholders and Sr. Leadership
Develops reporting and billing analysis use cases, identifying technical requirements and business use cases for improved service delivery, utilization, and cost analysis
Maintain, analyze, and continuously improve Cloud Service Providers utilization tracking, reporting, and forecasting
Basic Qualifications:
Minimum of 5 years of relevant experience
Demonstrable experience in developing, analyzing, and maintaining Public Cloud Service Provider utilization, performance, and cost reporting
Proven experience in a similar data/analytical role
Experience of managing diverse stakeholder groups and competing demands
Advanced MS Excel skills
Good working knowledge of MS Word and PowerPoint
Great verbal and written communication skills
Recognized for capabilities in developing processes and workflows to achieve outcomes
Required Education:
A BS in Business Administration; related degree or equivalent work experience
