The Marketing Analytics team is tasked with providing data support to marketing operations teams with a mission to drive new subscriber growth. The Sr. Manager, Data Analytics will play a critical analytics role in supporting media channels including Paid Search, Display, Social, Video, Audio and Affiliate. This individual will analyze complex data from both internal and external sources to help identify opportunities, inform media buying, optimize conversion funnels and ensure media dollars are optimally invested. The ideal candidate has a passion for the digital media landscape and understands the intricacies and unique attributes of every step in the marketing funnel.
Responsibilities :
Support Paid Digital marketing team (Social, Display, Paid Search, Audio, Video and affiliate channels) to optimize channel performance, understand analytics needs and set roadmaps for analytics work
Develop and maintain key analyses around our marketing funnel, build automated reporting and present results to the broader organization
Monitor and analyze performance data across channels, tactics, partners and individual ad networks to ensure budget is optimized
Mine internal user and response data to develop targeting models, decision rules and response forecasting
Develop test and learn strategies related to targeting, creatives and other variables to improve end-to-end conversion throughout the funnel
Manage user acquisition data tracking integrations both internally and with third parties
Basic Qualifications :
7+ years of experience within digital marketing and advanced data analytics
Strong analytical skills with the ability to apply business strategy to data analysis and recommendations
Expertise in digital media, web analytics and in-app systems including ad serving, tracking and reporting tools including DoubleClick, DART, Adobe Analytics, Kochava, Flashtalking, media platforms (DBM, Google Search, Adwords, Facebook, etc.) and DMP solutions (BlueKai, Salesforce, etc.)
Deep understanding of the underlying technology and algorithms behind each of our partner ad networks/platforms and how to optimize results
Excellent understanding of media fundamentals and industry knowledge, including media metrics and quantitative business measures
Strong understanding of measurement and attribution
Expertise manipulating large data sets, interpreting data trends and using a multitude of disparate data sources and tools
Proficiency with SQL
Familiarity with business intelligence platforms and tools (e.g., Tableau, Looker, etc.)
Preferred Qualifications :
Experience in the streaming media industry or other subscription-based service
Python, Scala or R experience writing, managing and deploying code
Required Education :
Bachelor’s degree in relevant focus (i.e., Computer Science, Data Science, Statistics or Machine Learning)
Jul 05, 2019
Full-time
The Marketing Analytics team is tasked with providing data support to marketing operations teams with a mission to drive new subscriber growth. The Sr. Manager, Data Analytics will play a critical analytics role in supporting media channels including Paid Search, Display, Social, Video, Audio and Affiliate. This individual will analyze complex data from both internal and external sources to help identify opportunities, inform media buying, optimize conversion funnels and ensure media dollars are optimally invested. The ideal candidate has a passion for the digital media landscape and understands the intricacies and unique attributes of every step in the marketing funnel.
Responsibilities :
Support Paid Digital marketing team (Social, Display, Paid Search, Audio, Video and affiliate channels) to optimize channel performance, understand analytics needs and set roadmaps for analytics work
Develop and maintain key analyses around our marketing funnel, build automated reporting and present results to the broader organization
Monitor and analyze performance data across channels, tactics, partners and individual ad networks to ensure budget is optimized
Mine internal user and response data to develop targeting models, decision rules and response forecasting
Develop test and learn strategies related to targeting, creatives and other variables to improve end-to-end conversion throughout the funnel
Manage user acquisition data tracking integrations both internally and with third parties
Basic Qualifications :
7+ years of experience within digital marketing and advanced data analytics
Strong analytical skills with the ability to apply business strategy to data analysis and recommendations
Expertise in digital media, web analytics and in-app systems including ad serving, tracking and reporting tools including DoubleClick, DART, Adobe Analytics, Kochava, Flashtalking, media platforms (DBM, Google Search, Adwords, Facebook, etc.) and DMP solutions (BlueKai, Salesforce, etc.)
Deep understanding of the underlying technology and algorithms behind each of our partner ad networks/platforms and how to optimize results
Excellent understanding of media fundamentals and industry knowledge, including media metrics and quantitative business measures
Strong understanding of measurement and attribution
Expertise manipulating large data sets, interpreting data trends and using a multitude of disparate data sources and tools
Proficiency with SQL
Familiarity with business intelligence platforms and tools (e.g., Tableau, Looker, etc.)
Preferred Qualifications :
Experience in the streaming media industry or other subscription-based service
Python, Scala or R experience writing, managing and deploying code
Required Education :
Bachelor’s degree in relevant focus (i.e., Computer Science, Data Science, Statistics or Machine Learning)
The Portland Water Bureau is seeking a Technology Manager to join their team.
The Portland Water Bureau's mission is serving excellent water every minute of every day. We have been serving the community since 1895, and today provide water to nearly 1 million Oregonians. We recognize that there are many challenges to fulfilling our mission and that technology plays an increasingly critical role in overcoming them: whether it is enhancing our ability to interact with our diverse customers in ways that meet their needs; planning for the future of the $8 billion dollars in assets that comprise Portland's water system; or ensuring that our employees have access to critical information they need to make decisions. To meet these challenges with a unified approach, maximizing technology, while ensuring the security of data and customer information, we are seeking an experienced Technology Manager.
The role of the Technology Manager is to ensure that new technologies work cohesively with existing technologies and that technology decisions are part of a comprehensive strategic plan/program. The bureau recognizes that using interconnected, advanced, progressive technology to manage, operate, forecast and communicate with our customers, each other and outside partners requires an overall vision and strategy that maximizes our technology investment.
The Technology Manager is responsible for developing and implementing a comprehensive technology plan that ensures new technologies enhance the bureau's efficiency and effectiveness, leverage and maximize existing systems, and contribute to the ability to achieve our mission and goals.
For more information, please click the "Apply Now" button on this page to visit our website.
Jul 03, 2019
Full-time
The Portland Water Bureau is seeking a Technology Manager to join their team.
The Portland Water Bureau's mission is serving excellent water every minute of every day. We have been serving the community since 1895, and today provide water to nearly 1 million Oregonians. We recognize that there are many challenges to fulfilling our mission and that technology plays an increasingly critical role in overcoming them: whether it is enhancing our ability to interact with our diverse customers in ways that meet their needs; planning for the future of the $8 billion dollars in assets that comprise Portland's water system; or ensuring that our employees have access to critical information they need to make decisions. To meet these challenges with a unified approach, maximizing technology, while ensuring the security of data and customer information, we are seeking an experienced Technology Manager.
The role of the Technology Manager is to ensure that new technologies work cohesively with existing technologies and that technology decisions are part of a comprehensive strategic plan/program. The bureau recognizes that using interconnected, advanced, progressive technology to manage, operate, forecast and communicate with our customers, each other and outside partners requires an overall vision and strategy that maximizes our technology investment.
The Technology Manager is responsible for developing and implementing a comprehensive technology plan that ensures new technologies enhance the bureau's efficiency and effectiveness, leverage and maximize existing systems, and contribute to the ability to achieve our mission and goals.
For more information, please click the "Apply Now" button on this page to visit our website.
Business Analyst - BABOK
We are seeking a Business Analyst to join our growing biopharmaceutical company. Reporting to the Business Analyst Supervisor, this position is responsible for working with business stakeholders to define and document business processes and software requirements for technology requests. You will regularly engage in multiple initiatives simultaneously across all levels in the organization. This will include teaming with IT developers, business key users, validation and QA staff.
Additional responsibilities of the BA role include:
Collect, analyze and interpret requirements using interviews, document analysis, business process descriptions, business analysis, and task and workflow analysis toward best practice or BABOK standards.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish the underlying true needs from user requests.
Proactively communicate, collaborate, and facilitate knowledge transfer between internal customers and development team to analyze information needs and functional requirements.
Clearly and concisely document the results of analysis and workflows as well as obtain sign-off from the internal customers.
Assist technical writer in the design of test scripts and test scenarios. Coordinate with the business users who test, validate, and evaluate new applications and functions, and determine issues in services and software.
Serve as the conduit between the internal customer community and the software development team through which requirements flow.
Job Requirements
Qualified candidates of this role must offer a Bachelor's degree in information technology or a related field. You must offer excellent communication, technical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Technical skills and experience required of the BA role include:
Minimum of 5 years experience as a Business Analyst
Minimum of 5 years experience creating, editing and revising technical documentation such as process diagrams, flow charts, procedure manuals and training materials
Demonstrated ability to successfully engage in multiple initiatives simultaneously across all levels in an organization
Willingness to drive and challenge business users on their assumptions of how they will successfully execute their plans
Ability to read and interpret moderately complex or technical documents such as laws, regulations, safety rules, operating and maintenance instructions and procedure manuals
Ability to solve practical problems and handle a variety of concrete variables and interpret information furnished in written, oral and/or diagram form
Ability to speak, read, write and understand English
H1B sponsorship not available
Benefits
At Octapharma Plasma we believe in our employees who have the passion and ability to make a difference to the quality of life of their communities. The individual growth and success of each and every employee at Octapharma Plasma is an integral part of our continued growth and success. We offer competitive compensation and a comprehensive benefits package.
Other benefits of the BA role include:
Medical, Dental and Vision Insurance
Life Insurance
401(k) contribution and matching program
Flexible Spending Accounts
Tuition Reimbursement
Team-oriented environment
Jun 19, 2019
Full-time
Business Analyst - BABOK
We are seeking a Business Analyst to join our growing biopharmaceutical company. Reporting to the Business Analyst Supervisor, this position is responsible for working with business stakeholders to define and document business processes and software requirements for technology requests. You will regularly engage in multiple initiatives simultaneously across all levels in the organization. This will include teaming with IT developers, business key users, validation and QA staff.
Additional responsibilities of the BA role include:
Collect, analyze and interpret requirements using interviews, document analysis, business process descriptions, business analysis, and task and workflow analysis toward best practice or BABOK standards.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish the underlying true needs from user requests.
Proactively communicate, collaborate, and facilitate knowledge transfer between internal customers and development team to analyze information needs and functional requirements.
Clearly and concisely document the results of analysis and workflows as well as obtain sign-off from the internal customers.
Assist technical writer in the design of test scripts and test scenarios. Coordinate with the business users who test, validate, and evaluate new applications and functions, and determine issues in services and software.
Serve as the conduit between the internal customer community and the software development team through which requirements flow.
Job Requirements
Qualified candidates of this role must offer a Bachelor's degree in information technology or a related field. You must offer excellent communication, technical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Technical skills and experience required of the BA role include:
Minimum of 5 years experience as a Business Analyst
Minimum of 5 years experience creating, editing and revising technical documentation such as process diagrams, flow charts, procedure manuals and training materials
Demonstrated ability to successfully engage in multiple initiatives simultaneously across all levels in an organization
Willingness to drive and challenge business users on their assumptions of how they will successfully execute their plans
Ability to read and interpret moderately complex or technical documents such as laws, regulations, safety rules, operating and maintenance instructions and procedure manuals
Ability to solve practical problems and handle a variety of concrete variables and interpret information furnished in written, oral and/or diagram form
Ability to speak, read, write and understand English
H1B sponsorship not available
Benefits
At Octapharma Plasma we believe in our employees who have the passion and ability to make a difference to the quality of life of their communities. The individual growth and success of each and every employee at Octapharma Plasma is an integral part of our continued growth and success. We offer competitive compensation and a comprehensive benefits package.
Other benefits of the BA role include:
Medical, Dental and Vision Insurance
Life Insurance
401(k) contribution and matching program
Flexible Spending Accounts
Tuition Reimbursement
Team-oriented environment
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
Jun 04, 2019
Full-time
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need
Above average customer service skills
Strong written and verbal communication skills when interacting with customers and coworkers
Friendly and energetic attitude
Computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Requirements
High School Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred, but not required
Preferred Associates Degree in technical and/or related field
Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
Previous technical help desk or call center experience a plus
Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers
Career advancement opportunities
Team work environment
$500 hiring bonus
Paid on-the-job training
Full time schedules
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
Free parking
North-West Omaha location
Consumer Insight, Measurement & Analytics (CIMA) is part of the Global Marketing & Sales organization within Disney Parks, Experiences & Products (DPEP). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Strategic Analytics team is seeking a Senior Analyst, Business Intelligence to support Consumer Products (CP), the division of DPEP that brings stories and characters to life through innovative and engaging physical products and digital experiences across more than 100 categories, from toys and t-shirts, to apps, books and console games. In this role, the Senior Analyst, Business Intelligence must possess a strong knowledge of data structure and a passion for marketing data and analytics. This individual will leverage their BI platforming and systems knowledge to enable more data-centric analysis that provides business impact to the Consumer Products segment. This role will be responsible for managing, maintaining, and transforming large quantities of media, sales, product, and event data in order to enable the organization to maximize its marketing return on investment and effectiveness of consumer programs. The position reports to the Senior Manager, Strategic Analytics and will be based in Glendale, CA.
Responsibilities :
The Senior Analyst, Business Intelligence’s key responsibilities include, but are not limited to, the following:
Identify new and robust sources of media data and plan technical solutions for onboarding
Data acquisition – work with Technology partners to onboard new sources
Data transformation – manage ETL process, QC data to be compatible with internal reporting platform and ensure data accuracy
Use programming languages and relational databases for data acquisition, ETL, data cleansing & QA, and analysis
Automate data acquisition and storage, provide ongoing database support
Recommend data management solutions
Document all data processes
Set-up and conduct on-going data QA to ensure data used for reporting and analysis is accurate
Create database views and BI interfaces that enhance UX for anyone analyzing data
Dashboard development and data visualization
Provide data support for regularly scheduled meetings, presentations, and ad hoc requests
Find marketing opportunities and mitigate risks by mining data and conducting data analyses
Report any key issues or learnings to senior leadership
Become marketing data SME to develop an expertise and evangelize those data sets
Basic Qualifications :
4+ years of experience in business intelligence and/or data engineering roles
Bachelor’s degree in engineering, computer science, information systems, data science, applied mathematics, statistics, or other related fields.
Expertise in relational databases, data processing, and big data environments (Teradata, Hadoop, Oracle, AWS, BigQuery)
Expertise in programming languages (SQL, R, Python, Hive, SPSS, Excel)
Comfortable learning and using new programming or markup languages and tools
Proficient with business intelligence and data visualization tools (Tableau, Power BI, Looker, Microstrategy)
Experience working with marketing, paid media, CRM, digital, and social media data (Google Ads, YouTube, Facebook, Adobe Analytics/Omniture)
Proven analytical capabilities and data mining skills
Strong attentiveness to detail
Proven team player and strong partnering skills
Demonstrated proactive problem-solving and decision making skills
Demonstrated ability to deliver work on time
Demonstrated verbal and written communication skills
Ability to excel in a fast-paced, complex, and ambiguous business environment
Intellectually curious, analytically rigorous, hard-working, good work ethic and an on-point business intuition
Preferred Qualifications :
7+ years data & analytics experience
Experience in consumer products, retail, publishing, or digital products strongly preferred
Prior knowledge of internal Disney data and databases
Prior experience with DMP and adtech/martech platforms
Project management experience
Required Education :
Bachelor’s degree in engineering, computer science, data science, applied mathematics, statistics, or other related analytics fields
Preferred Education :
Advanced degree in an analytics field or MBA
Jul 05, 2019
Full-time
Consumer Insight, Measurement & Analytics (CIMA) is part of the Global Marketing & Sales organization within Disney Parks, Experiences & Products (DPEP). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Strategic Analytics team is seeking a Senior Analyst, Business Intelligence to support Consumer Products (CP), the division of DPEP that brings stories and characters to life through innovative and engaging physical products and digital experiences across more than 100 categories, from toys and t-shirts, to apps, books and console games. In this role, the Senior Analyst, Business Intelligence must possess a strong knowledge of data structure and a passion for marketing data and analytics. This individual will leverage their BI platforming and systems knowledge to enable more data-centric analysis that provides business impact to the Consumer Products segment. This role will be responsible for managing, maintaining, and transforming large quantities of media, sales, product, and event data in order to enable the organization to maximize its marketing return on investment and effectiveness of consumer programs. The position reports to the Senior Manager, Strategic Analytics and will be based in Glendale, CA.
Responsibilities :
The Senior Analyst, Business Intelligence’s key responsibilities include, but are not limited to, the following:
Identify new and robust sources of media data and plan technical solutions for onboarding
Data acquisition – work with Technology partners to onboard new sources
Data transformation – manage ETL process, QC data to be compatible with internal reporting platform and ensure data accuracy
Use programming languages and relational databases for data acquisition, ETL, data cleansing & QA, and analysis
Automate data acquisition and storage, provide ongoing database support
Recommend data management solutions
Document all data processes
Set-up and conduct on-going data QA to ensure data used for reporting and analysis is accurate
Create database views and BI interfaces that enhance UX for anyone analyzing data
Dashboard development and data visualization
Provide data support for regularly scheduled meetings, presentations, and ad hoc requests
Find marketing opportunities and mitigate risks by mining data and conducting data analyses
Report any key issues or learnings to senior leadership
Become marketing data SME to develop an expertise and evangelize those data sets
Basic Qualifications :
4+ years of experience in business intelligence and/or data engineering roles
Bachelor’s degree in engineering, computer science, information systems, data science, applied mathematics, statistics, or other related fields.
Expertise in relational databases, data processing, and big data environments (Teradata, Hadoop, Oracle, AWS, BigQuery)
Expertise in programming languages (SQL, R, Python, Hive, SPSS, Excel)
Comfortable learning and using new programming or markup languages and tools
Proficient with business intelligence and data visualization tools (Tableau, Power BI, Looker, Microstrategy)
Experience working with marketing, paid media, CRM, digital, and social media data (Google Ads, YouTube, Facebook, Adobe Analytics/Omniture)
Proven analytical capabilities and data mining skills
Strong attentiveness to detail
Proven team player and strong partnering skills
Demonstrated proactive problem-solving and decision making skills
Demonstrated ability to deliver work on time
Demonstrated verbal and written communication skills
Ability to excel in a fast-paced, complex, and ambiguous business environment
Intellectually curious, analytically rigorous, hard-working, good work ethic and an on-point business intuition
Preferred Qualifications :
7+ years data & analytics experience
Experience in consumer products, retail, publishing, or digital products strongly preferred
Prior knowledge of internal Disney data and databases
Prior experience with DMP and adtech/martech platforms
Project management experience
Required Education :
Bachelor’s degree in engineering, computer science, data science, applied mathematics, statistics, or other related analytics fields
Preferred Education :
Advanced degree in an analytics field or MBA
Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International (DTCI) segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. The Walt Disney Company’s Direct-to-Consumer and International segment (DTCI) is a global, multiplatform media, technology and distribution organization for high-quality content created by Disney’s Studio Entertainment and Media Networks groups. DTCI includes Disney’s international media operations and the Company’s direct-to-consumer businesses globally, including the upcoming Disney-branded direct-to-consumer streaming service, the Company’s ownership stake in Hulu, and the ESPN+ sports streaming service, programmed in partnership with ESPN. BAMTECH Media, developer of the ESPN+ and Disney-branded streaming platforms, oversees all consumer-facing digital technology and products across the Company as part of the Direct-to-Consumer and International segment. The Data Quality team partners with the Product Management and Engineering functions of the Data Platform team as well as with legal, privacy and the industry group to ensure consistent, trustworthy data across all of DTCI and TWDC. The group creates strategy designed to ensure quality data that is also secure and compliant with internal and legal standards. The group works with other groups within the DTCI technology organization to implement the data quality strategy within platform components, reporting and analytics, tools and compliance standards.· This Director, Data Quality is a leadership position within the Data Platforms group of The Walt Disney Company’s Direct-to-Consumer and International Technology (DTCI) division. This role reports to the Senior Vice President, Data Platforms.
Responsibilities :
Providing leadership for the data quality and governance strategy and analysis functions within the DTCI Data Platforms team. This includes working with existing data governance functions within The Walt Disney Company as well as developing the data governance strategy, policies and standards, and key risk metrics.
Partner with the Vice President, Data Platforms Product Management and Vice President, Data
Platforms Engineering on the product strategy, platform capabilities, tools and deliverables necessary to imbue the platform the proper set of complete, compliant and secure data
Presenting within the technical domain to and partnering with individual engineers, analysts andexecutives.
Defining and delivering against data governance policies and procedures in a federated and complex organizational construct using a combination of influence and authority to execute broad strategic objectives.
Educate and influence senior technology and business leadership in the data quality domain, articulating conceptual ideas and their impact to a widely divergent audience using excellent verbal, written, and listening skills.
Specific Responsibilities :
Define the data quality strategy and liaise to ensure proper implementation
Define and implement data governance structure, policies and procedures and ensure compliance; implement control functions and KPIs to monitor compliance
Ensure rigorous data management standards. Identify and address existing data quality issues and implement road maps for tactical and strategic enhancements
Develop data classification standards. Oversee data classification, definition, and proactive data quality. Build an awareness program and implement the policies. Integrate data classification standards into related policies and procedures
Define and implement detailed standards, aligned to support all underlying data systems
Ensure compliance with regulatory requirements related to user data.
Document the security and privacy requirements for different categories of TWDC and DTCI data
Basic Qualifications :
Experience with data warehouse, database and data management concepts, processes, tools and technologies including BI, Big Data, ETL and MPP databases preferred
Excellent communication skills (oral and written) and organizational skills
Able to communicate at multiple levels ranging from front-line personnel to C-level executives
Demonstrates deep understanding of database related audit and compliance goals and processes
Must possess the proven ability to assess information security, policies and procedures and operational risk
Background in data and information management projects, operating in a highly complex and regulated environment
Develop data classification standards. Oversee data classification, definition, and proactive data quality. Build an awareness program and implement the policies. Integrate data classification standards into related policies and procedures
Define and implement detailed standards, aligned to support all underlying data systems
Ensure compliance with regulatory requirements related to user data
Document the security and privacy requirements for different categories of TWDC and DTCI data
Required Education :
Bachelor’s degree, with equivalent work experience in MIS, Computer Science or related discipline.
Jul 04, 2019
Full-time
Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International (DTCI) segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. The Walt Disney Company’s Direct-to-Consumer and International segment (DTCI) is a global, multiplatform media, technology and distribution organization for high-quality content created by Disney’s Studio Entertainment and Media Networks groups. DTCI includes Disney’s international media operations and the Company’s direct-to-consumer businesses globally, including the upcoming Disney-branded direct-to-consumer streaming service, the Company’s ownership stake in Hulu, and the ESPN+ sports streaming service, programmed in partnership with ESPN. BAMTECH Media, developer of the ESPN+ and Disney-branded streaming platforms, oversees all consumer-facing digital technology and products across the Company as part of the Direct-to-Consumer and International segment. The Data Quality team partners with the Product Management and Engineering functions of the Data Platform team as well as with legal, privacy and the industry group to ensure consistent, trustworthy data across all of DTCI and TWDC. The group creates strategy designed to ensure quality data that is also secure and compliant with internal and legal standards. The group works with other groups within the DTCI technology organization to implement the data quality strategy within platform components, reporting and analytics, tools and compliance standards.· This Director, Data Quality is a leadership position within the Data Platforms group of The Walt Disney Company’s Direct-to-Consumer and International Technology (DTCI) division. This role reports to the Senior Vice President, Data Platforms.
Responsibilities :
Providing leadership for the data quality and governance strategy and analysis functions within the DTCI Data Platforms team. This includes working with existing data governance functions within The Walt Disney Company as well as developing the data governance strategy, policies and standards, and key risk metrics.
Partner with the Vice President, Data Platforms Product Management and Vice President, Data
Platforms Engineering on the product strategy, platform capabilities, tools and deliverables necessary to imbue the platform the proper set of complete, compliant and secure data
Presenting within the technical domain to and partnering with individual engineers, analysts andexecutives.
Defining and delivering against data governance policies and procedures in a federated and complex organizational construct using a combination of influence and authority to execute broad strategic objectives.
Educate and influence senior technology and business leadership in the data quality domain, articulating conceptual ideas and their impact to a widely divergent audience using excellent verbal, written, and listening skills.
Specific Responsibilities :
Define the data quality strategy and liaise to ensure proper implementation
Define and implement data governance structure, policies and procedures and ensure compliance; implement control functions and KPIs to monitor compliance
Ensure rigorous data management standards. Identify and address existing data quality issues and implement road maps for tactical and strategic enhancements
Develop data classification standards. Oversee data classification, definition, and proactive data quality. Build an awareness program and implement the policies. Integrate data classification standards into related policies and procedures
Define and implement detailed standards, aligned to support all underlying data systems
Ensure compliance with regulatory requirements related to user data.
Document the security and privacy requirements for different categories of TWDC and DTCI data
Basic Qualifications :
Experience with data warehouse, database and data management concepts, processes, tools and technologies including BI, Big Data, ETL and MPP databases preferred
Excellent communication skills (oral and written) and organizational skills
Able to communicate at multiple levels ranging from front-line personnel to C-level executives
Demonstrates deep understanding of database related audit and compliance goals and processes
Must possess the proven ability to assess information security, policies and procedures and operational risk
Background in data and information management projects, operating in a highly complex and regulated environment
Develop data classification standards. Oversee data classification, definition, and proactive data quality. Build an awareness program and implement the policies. Integrate data classification standards into related policies and procedures
Define and implement detailed standards, aligned to support all underlying data systems
Ensure compliance with regulatory requirements related to user data
Document the security and privacy requirements for different categories of TWDC and DTCI data
Required Education :
Bachelor’s degree, with equivalent work experience in MIS, Computer Science or related discipline.
At The Walt Disney Studios, you’ll help bring compelling stories to life through film, music and live entertainment. We tell stories. We tell amazing stories. We blow minds. We don’t just want to dominate the silver screen, we want to dominate the conversation. We’re Disney Studios we own brands like Marvel, LucasFilm, Pixar, Disney Animation, Disney Nature and Hollywood Records. We’d like you to join the Disney Studio Data Services team and make the magic happen through a different kind of story. Our story starts with a team, innovation and ambition. We’re starting by disrupting the status quo, by approaching problems using bleeding-edge technologies, a lean culture, and a thirst for knowledge. We can do it all. This is only the beginning of our story, join us for the rest. Data help drive our business at Disney Studios. Marketing teams need the right data signals to market the right event to the right fan at the right time. Product and business leads need easy access to key metrics to measure the health of their business. We are constantly building new products that rely on data to power user experiences, and these products in-turn generate new, valuable data. With so much of our business depending on the comprehensiveness, availability, and accuracy of data, it is critical that Disney Studios have the right team in place to manage it. We are looking for a seasoned leader to help drive our organizational discipline around Data Services. This leader be responsible for ensuring Disney Studio’s core data systems are meeting the needs of the business. This team will have a hand in strategy, requirements definition and prioritization for Data Ingestion, Data Accessibility, and Business Intelligence. Our data services organization won’t just build data products. This team is the bridge between the business needs and our technical capabilities. We’ll create a data-ecosystem that puts the data/business user first, anticipates needs, and gets ahead of how a user might access data to create data services that empower teams to unleash their full potential.
Responsibilities :
Lead the Data Ingestion team managing business requirements and prioritization of data being collected from source systems for Marketing, Product, and Business Intelligence uses. Works closely with Source Product and Engineering teams as well as business stakeholders.
Lead the Business Intelligence development team managing internal BI tool strategy. This team’s core mission is to ensure the comprehensiveness and usability of the BI tools and the data available within.
Define and maintain overall Data Services strategy and roadmap. Managing Data Services Project Management and Engineering leads. Prioritize team efforts to deliver incremental near-term value while working toward long term vision.
Partner with Engineering, Privacy, and Compliance Leads to ensure Data Services systems meet all privacy and security requirements
Regularly communicate product roadmap and status of key initiatives to internal stakeholders and executives.
Partner with leaders across the lines of business to ensure Data Services team is a consistent thought partner in servicing the various data needs within the organization.
Establish Product Management best practices within the team, building an organization focused on thoughtfully delivering business value.
Define, track and improve key metrics and success criteria for major data services initiatives.
Basic Qualifications :
15+ years of experience leading development and successful launch of back-end data services and/or data-centric business applications
5+ years of data domain technology experience
Ability to prioritize among competing opportunities, balance internal client needs with business priorities, and articulate the rationale behind decisions
5+ years of working in an agile environment
Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly
Self-starter, comfortable leading change and getting things done.
Preferred Qualifications:
Experience with data analytics or business intelligence platforms preferred
Required Education :
Bachelor’s degree, with equivalent work experience
Jul 04, 2019
Full-time
At The Walt Disney Studios, you’ll help bring compelling stories to life through film, music and live entertainment. We tell stories. We tell amazing stories. We blow minds. We don’t just want to dominate the silver screen, we want to dominate the conversation. We’re Disney Studios we own brands like Marvel, LucasFilm, Pixar, Disney Animation, Disney Nature and Hollywood Records. We’d like you to join the Disney Studio Data Services team and make the magic happen through a different kind of story. Our story starts with a team, innovation and ambition. We’re starting by disrupting the status quo, by approaching problems using bleeding-edge technologies, a lean culture, and a thirst for knowledge. We can do it all. This is only the beginning of our story, join us for the rest. Data help drive our business at Disney Studios. Marketing teams need the right data signals to market the right event to the right fan at the right time. Product and business leads need easy access to key metrics to measure the health of their business. We are constantly building new products that rely on data to power user experiences, and these products in-turn generate new, valuable data. With so much of our business depending on the comprehensiveness, availability, and accuracy of data, it is critical that Disney Studios have the right team in place to manage it. We are looking for a seasoned leader to help drive our organizational discipline around Data Services. This leader be responsible for ensuring Disney Studio’s core data systems are meeting the needs of the business. This team will have a hand in strategy, requirements definition and prioritization for Data Ingestion, Data Accessibility, and Business Intelligence. Our data services organization won’t just build data products. This team is the bridge between the business needs and our technical capabilities. We’ll create a data-ecosystem that puts the data/business user first, anticipates needs, and gets ahead of how a user might access data to create data services that empower teams to unleash their full potential.
Responsibilities :
Lead the Data Ingestion team managing business requirements and prioritization of data being collected from source systems for Marketing, Product, and Business Intelligence uses. Works closely with Source Product and Engineering teams as well as business stakeholders.
Lead the Business Intelligence development team managing internal BI tool strategy. This team’s core mission is to ensure the comprehensiveness and usability of the BI tools and the data available within.
Define and maintain overall Data Services strategy and roadmap. Managing Data Services Project Management and Engineering leads. Prioritize team efforts to deliver incremental near-term value while working toward long term vision.
Partner with Engineering, Privacy, and Compliance Leads to ensure Data Services systems meet all privacy and security requirements
Regularly communicate product roadmap and status of key initiatives to internal stakeholders and executives.
Partner with leaders across the lines of business to ensure Data Services team is a consistent thought partner in servicing the various data needs within the organization.
Establish Product Management best practices within the team, building an organization focused on thoughtfully delivering business value.
Define, track and improve key metrics and success criteria for major data services initiatives.
Basic Qualifications :
15+ years of experience leading development and successful launch of back-end data services and/or data-centric business applications
5+ years of data domain technology experience
Ability to prioritize among competing opportunities, balance internal client needs with business priorities, and articulate the rationale behind decisions
5+ years of working in an agile environment
Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly
Self-starter, comfortable leading change and getting things done.
Preferred Qualifications:
Experience with data analytics or business intelligence platforms preferred
Required Education :
Bachelor’s degree, with equivalent work experience
Consumer Insight, Measurement & Analytics (CIMA) is part of the Global Marketing & Sales organization within Walt Disney Parks and Resorts (WDPR). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Digital & Travel Operations Analytics (DTOA) team provides analysis across the primary modes used by Guests/clients for vacation discover, planning, transacting, and management to enable decision making and optimization. The Omni-Channel Analyst is a key contributor to the Omni-Channel Analytics team. He/she will have the opportunity to work with large data sets and cloud environment tools with the goal of establishing subject matter expertise in specific lines of business supported by CIMA. In order to succeed in the role, the Omni-Channel Analyst must possess a passion for data, quality assurance, and analysis to improve business performance and/or Guest satisfaction at the pace of business. In order to excel in the role, the Omni-Channel Analyst must further the analytical sophistication of the team. The position reports to the Senior Manager, Omni-Channel Analytics and does not have direct reports.
Responsibilities :
The Omni-Channel Analyst’s key responsibilities include, but are not limited to, the following: Data Strategy / Architecture
Work with business partners to determine needs and requirements
Identify and document data requirements to support both ongoing and ad hoc analysis
Learn new data sets from various lines of business, to develop an expertise in those data sets
Partner with the Data Services team to manage new data requests, document and automate data processes, and apply business logic to source data.
Data Analysis and Insights
QA data to ensure accuracy
Analyze and mine data to find opportunities in time allotted
Undertake proactive and reactive ad-hoc requests as needed
Make business recommendations based on the data findings
Drive more efficient and sophisticated analytical insights
Basic Qualifications :
The Omni-Channel Analyst’s key responsibilities include, but are not limited to, the following: Data Strategy / Architecture
Work with business partners to determine needs and requirements
Identify and document data requirements to support both ongoing and ad hoc analysis
Learn new data sets from various lines of business, to develop an expertise in those data sets
Partner with the Data Services team to manage new data requests, document and automate data processes, and apply business logic to source data.
Data Analysis and Insights
QA data to ensure accuracy
Analyze and mine data to find opportunities in time allotted
Undertake proactive and reactive ad-hoc requests as needed
Make business recommendations based on the data findings
Drive more efficient and sophisticated analytical insights
Data Delivery / Distribution
Develop efficient queries and tables for ongoing and adhoc analysis
Convey and highlight recommendations to tell the story with data
Ensure partners understand the data, table, processes
The Omni-Channel Analyst’s preferred qualifications include:
3+ years of relational database experience
3+ years of analytical experience
Ability to apply statistical rigor to analyses
Knowledge of “big data” environments and tools
Experience with digital and contact center data and analytics
Experience with hostility data and analytics
Experience with data warehouse platforms such as My SQL, SQL Server, Teradata
Required Education :
Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc
Jul 04, 2019
Full-time
Consumer Insight, Measurement & Analytics (CIMA) is part of the Global Marketing & Sales organization within Walt Disney Parks and Resorts (WDPR). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Digital & Travel Operations Analytics (DTOA) team provides analysis across the primary modes used by Guests/clients for vacation discover, planning, transacting, and management to enable decision making and optimization. The Omni-Channel Analyst is a key contributor to the Omni-Channel Analytics team. He/she will have the opportunity to work with large data sets and cloud environment tools with the goal of establishing subject matter expertise in specific lines of business supported by CIMA. In order to succeed in the role, the Omni-Channel Analyst must possess a passion for data, quality assurance, and analysis to improve business performance and/or Guest satisfaction at the pace of business. In order to excel in the role, the Omni-Channel Analyst must further the analytical sophistication of the team. The position reports to the Senior Manager, Omni-Channel Analytics and does not have direct reports.
Responsibilities :
The Omni-Channel Analyst’s key responsibilities include, but are not limited to, the following: Data Strategy / Architecture
Work with business partners to determine needs and requirements
Identify and document data requirements to support both ongoing and ad hoc analysis
Learn new data sets from various lines of business, to develop an expertise in those data sets
Partner with the Data Services team to manage new data requests, document and automate data processes, and apply business logic to source data.
Data Analysis and Insights
QA data to ensure accuracy
Analyze and mine data to find opportunities in time allotted
Undertake proactive and reactive ad-hoc requests as needed
Make business recommendations based on the data findings
Drive more efficient and sophisticated analytical insights
Basic Qualifications :
The Omni-Channel Analyst’s key responsibilities include, but are not limited to, the following: Data Strategy / Architecture
Work with business partners to determine needs and requirements
Identify and document data requirements to support both ongoing and ad hoc analysis
Learn new data sets from various lines of business, to develop an expertise in those data sets
Partner with the Data Services team to manage new data requests, document and automate data processes, and apply business logic to source data.
Data Analysis and Insights
QA data to ensure accuracy
Analyze and mine data to find opportunities in time allotted
Undertake proactive and reactive ad-hoc requests as needed
Make business recommendations based on the data findings
Drive more efficient and sophisticated analytical insights
Data Delivery / Distribution
Develop efficient queries and tables for ongoing and adhoc analysis
Convey and highlight recommendations to tell the story with data
Ensure partners understand the data, table, processes
The Omni-Channel Analyst’s preferred qualifications include:
3+ years of relational database experience
3+ years of analytical experience
Ability to apply statistical rigor to analyses
Knowledge of “big data” environments and tools
Experience with digital and contact center data and analytics
Experience with hostility data and analytics
Experience with data warehouse platforms such as My SQL, SQL Server, Teradata
Required Education :
Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc
***This position can be based in Dallas, Texas or Memphis, TN***
From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
What will I be doing?
We are looking for an innovative, self-motivated User Experience Architect (UXA) with a passion for using technology to address friction points for people. As a member of the [D³] Design, Delivery + Development team, the UXA is expected to bring to bear their expertise on consumer behavior in web and mobile applications in general and on travel apps in particular. The UXA should build insight to understand the full consumer experience, be the "Voice of the Customer" throughout the organization and ensure it is heard in all decision-making processes that impact the consumer – helping to create and sustain a consumer-centric culture.
More specifically, you will:
Contribute to Hilton's long-term User Experience strategy roadmap.
Review and analyze UX and interaction patterns to update the formal pattern library of UX/UI Standards.
Actively assess and recommend improvements to the user experience.
Organize and lead Design Sprint/Brainstorming workshops.
Advocate for usability, design and innovation within the organization.
Craft process flows, conceptual diagrams, sketches, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies and detailed interaction behaviors.
Create user-centric concepts by considering customer feedback, and usability findings.
Quickly iterate on multiple interactive design solutions and work through the details.
Brainstorm with multi-functional teams to help develop a creative direction based on user experiences and product requirements.
Partner with engineers and product managers throughout all stages of the production cycle.
Work in a fast-paced, sometimes ambiguous environment.
Confidently defend the design rationale used to create solutions in frequent executive-level design reviews.
Speak authoritatively on concepts of spoken interaction design in daily iterations with product managers, engineers, and testers.
Exercise effective communication and training skills to optimize team performance.
Independently apply specialized skills, conceptual knowledge, training, methods, techniques, and experience.
Independently oversee small/non-complex projects, or independently perform segments of larger projects.
Work with visual designers and quality assurance teams to ensure the integrity of the user experience in the final product.
Manage and influence the creative process through successful design completion.
Visualize design challenges and information in ways that are easy for other team members to comprehend.
Stay ahead of emerging technologies and find opportunities to incorporate current thinking into product designs.
Identify design problems and devise elegant solutions.
Be conducive to the evolution of user experiences.
Ensure changes or additions to digital standards are captured, delivered, and documented.
Be accountable for training and assisting others with troubleshooting and solving problems. This will involve a significant amount of time. You will assist less experienced staff by providing training and guidance.
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
Superb communication, collaboration and presentation skills
Employs analytical abilities to synthesize data and build compelling business cases
Be open to receiving feedback and constructive criticism
Commitment to learning and expanding professional and technical knowledge preferred
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
BA/BS Bachelor's Degree OR a High School Diploma/GED plus ten (10) years of experience as a user experience architect, product designer, service designer, creative lead, creative director, creative technologist, or in a similar role
Seven (7) years of experience as a user experience designer, interaction designer, information architect, digital/technology strategy or similar role
Experience with web and mobile based devices
Experience working in collaboration with a team
Experience with common design tools such as Sketch, Adobe Creative Suite and OmniGraffle
Superb presentation and storytelling skills
Understanding of mobile and accessibility standards
Travel periodically to other Hilton offices
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
MA/MS Master's Degree
An online portfolio or samples of work demonstrating experience creating great user-centered design solutions
Experience working with remote teams
Experience in an agile/scrum environment
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
May 04, 2019
Full-time
***This position can be based in Dallas, Texas or Memphis, TN***
From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
What will I be doing?
We are looking for an innovative, self-motivated User Experience Architect (UXA) with a passion for using technology to address friction points for people. As a member of the [D³] Design, Delivery + Development team, the UXA is expected to bring to bear their expertise on consumer behavior in web and mobile applications in general and on travel apps in particular. The UXA should build insight to understand the full consumer experience, be the "Voice of the Customer" throughout the organization and ensure it is heard in all decision-making processes that impact the consumer – helping to create and sustain a consumer-centric culture.
More specifically, you will:
Contribute to Hilton's long-term User Experience strategy roadmap.
Review and analyze UX and interaction patterns to update the formal pattern library of UX/UI Standards.
Actively assess and recommend improvements to the user experience.
Organize and lead Design Sprint/Brainstorming workshops.
Advocate for usability, design and innovation within the organization.
Craft process flows, conceptual diagrams, sketches, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies and detailed interaction behaviors.
Create user-centric concepts by considering customer feedback, and usability findings.
Quickly iterate on multiple interactive design solutions and work through the details.
Brainstorm with multi-functional teams to help develop a creative direction based on user experiences and product requirements.
Partner with engineers and product managers throughout all stages of the production cycle.
Work in a fast-paced, sometimes ambiguous environment.
Confidently defend the design rationale used to create solutions in frequent executive-level design reviews.
Speak authoritatively on concepts of spoken interaction design in daily iterations with product managers, engineers, and testers.
Exercise effective communication and training skills to optimize team performance.
Independently apply specialized skills, conceptual knowledge, training, methods, techniques, and experience.
Independently oversee small/non-complex projects, or independently perform segments of larger projects.
Work with visual designers and quality assurance teams to ensure the integrity of the user experience in the final product.
Manage and influence the creative process through successful design completion.
Visualize design challenges and information in ways that are easy for other team members to comprehend.
Stay ahead of emerging technologies and find opportunities to incorporate current thinking into product designs.
Identify design problems and devise elegant solutions.
Be conducive to the evolution of user experiences.
Ensure changes or additions to digital standards are captured, delivered, and documented.
Be accountable for training and assisting others with troubleshooting and solving problems. This will involve a significant amount of time. You will assist less experienced staff by providing training and guidance.
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
Superb communication, collaboration and presentation skills
Employs analytical abilities to synthesize data and build compelling business cases
Be open to receiving feedback and constructive criticism
Commitment to learning and expanding professional and technical knowledge preferred
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
BA/BS Bachelor's Degree OR a High School Diploma/GED plus ten (10) years of experience as a user experience architect, product designer, service designer, creative lead, creative director, creative technologist, or in a similar role
Seven (7) years of experience as a user experience designer, interaction designer, information architect, digital/technology strategy or similar role
Experience with web and mobile based devices
Experience working in collaboration with a team
Experience with common design tools such as Sketch, Adobe Creative Suite and OmniGraffle
Superb presentation and storytelling skills
Understanding of mobile and accessibility standards
Travel periodically to other Hilton offices
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
MA/MS Master's Degree
An online portfolio or samples of work demonstrating experience creating great user-centered design solutions
Experience working with remote teams
Experience in an agile/scrum environment
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Hilton is creating a best-in-class Data and Analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance.
What will I be doing?
The Data Science Team serves as internal advanced analytics consultants to key functions across Hilton's business, bringing predictive and prescriptive analytics through Machine Language (ML) and Artificial Intelligence (AI). The team consists of data scientists, advanced analytics modelers, and data engineers, working closely with other Data & Analytics (DNA) teams, as well as Product Team partners.
Working with the Senior Director, Data Science, you will be directly influencing the creation and delivery of products and services that help Hilton's mission to create heartfelt experiences for our customers. You will be an ambassador bringing values of big data to fruition and serving as the primary resource for building advanced analytics models for Hilton's customer initiatives, including but not limited to propensity modeling, customer centric pricing, loyalty, user experience, next best action, search optimization, direct marketing, and Internet of Things (IoT - connected room) initiatives.
More specifically, you will:
Work closely with business and technical teams to capture, analyze and understand business requirements, translating activities and business objectives into parameters for analytical models.
Design, document, develop, code, and test advanced analytics models into scalable advanced analytics solutions in a big data environment.
Partner collaboratively with other functional teams to access data elements, understanding the data being analyzed, and identifying improvement opportunities for the data ingestion process.
Perform analysis on existing data, suggest new potential data sets to identify and foster innovative advanced analytics opportunities.
Facilitate and identify repeatable testing strategies for measuring results produced by analytics models.
What are we looking for?
We are looking for problem solvers who are passionate about data and who love to have the chance to create improvements to data management. We believe success in this role will demonstrate itself through the following attributes and skills:
Self-starter, well organized, and an assertive teammate willing to take ownership of responsibilities with a high level of positive energy and drive
Excellent time management and project management skills that contribute to leading multiple priorities, working well under time constraints and effectively handling concurrent demands to prioritize responsibilities
Effective communicator, collaborator, influencer and solution seeker across a variety of opinions
Self-starter, detail-oriented and assertive team player, willing to take ownership of responsibilities, and possess a high level of integrity and positive attitude preferred
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
BA/BS Bachelor's Degree
Three (3) years of professional experience
Two (2) years of hands-on experience in designing and implementing real-time statistical models and machine learning algorithms for scalable production environments
One (1) year of experience in a full life-cycle analytics model environment, including development, deployment and maintenance efforts
Exceptional problem solving capabilities, including analytical, quantitative and statistical skills
Solid experience with programming skills: R, Python, Spark/Scala, Java, C/C++ and SQL
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
MA/MS Master's Degree
Two (2) years of hands-on experience in optimization, artificial intelligence, natural language processing, and/or deep learning
Two (2) years of hands-on experience working on projects related to Personalization, Sales and Marketing, Customer Analytics, Digital Analytics, and/or Loyalty
Exposure to IoT technology
Knowledge of data structure and management, Business Intelligence (BI) and dashboard reporting in a big data environment
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
May 04, 2019
Full-time
Hilton is creating a best-in-class Data and Analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton's performance.
What will I be doing?
The Data Science Team serves as internal advanced analytics consultants to key functions across Hilton's business, bringing predictive and prescriptive analytics through Machine Language (ML) and Artificial Intelligence (AI). The team consists of data scientists, advanced analytics modelers, and data engineers, working closely with other Data & Analytics (DNA) teams, as well as Product Team partners.
Working with the Senior Director, Data Science, you will be directly influencing the creation and delivery of products and services that help Hilton's mission to create heartfelt experiences for our customers. You will be an ambassador bringing values of big data to fruition and serving as the primary resource for building advanced analytics models for Hilton's customer initiatives, including but not limited to propensity modeling, customer centric pricing, loyalty, user experience, next best action, search optimization, direct marketing, and Internet of Things (IoT - connected room) initiatives.
More specifically, you will:
Work closely with business and technical teams to capture, analyze and understand business requirements, translating activities and business objectives into parameters for analytical models.
Design, document, develop, code, and test advanced analytics models into scalable advanced analytics solutions in a big data environment.
Partner collaboratively with other functional teams to access data elements, understanding the data being analyzed, and identifying improvement opportunities for the data ingestion process.
Perform analysis on existing data, suggest new potential data sets to identify and foster innovative advanced analytics opportunities.
Facilitate and identify repeatable testing strategies for measuring results produced by analytics models.
What are we looking for?
We are looking for problem solvers who are passionate about data and who love to have the chance to create improvements to data management. We believe success in this role will demonstrate itself through the following attributes and skills:
Self-starter, well organized, and an assertive teammate willing to take ownership of responsibilities with a high level of positive energy and drive
Excellent time management and project management skills that contribute to leading multiple priorities, working well under time constraints and effectively handling concurrent demands to prioritize responsibilities
Effective communicator, collaborator, influencer and solution seeker across a variety of opinions
Self-starter, detail-oriented and assertive team player, willing to take ownership of responsibilities, and possess a high level of integrity and positive attitude preferred
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
BA/BS Bachelor's Degree
Three (3) years of professional experience
Two (2) years of hands-on experience in designing and implementing real-time statistical models and machine learning algorithms for scalable production environments
One (1) year of experience in a full life-cycle analytics model environment, including development, deployment and maintenance efforts
Exceptional problem solving capabilities, including analytical, quantitative and statistical skills
Solid experience with programming skills: R, Python, Spark/Scala, Java, C/C++ and SQL
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
MA/MS Master's Degree
Two (2) years of hands-on experience in optimization, artificial intelligence, natural language processing, and/or deep learning
Two (2) years of hands-on experience working on projects related to Personalization, Sales and Marketing, Customer Analytics, Digital Analytics, and/or Loyalty
Exposure to IoT technology
Knowledge of data structure and management, Business Intelligence (BI) and dashboard reporting in a big data environment
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
The Analyst IT, Customer Support Products provides direct support to JetBlue IT initiatives through working directly with the Project Manager and through development of materials in support of the planning and execution of IT projects.
With the guidance of a Project Manager, the Analyst actively supports all aspects of IT projects from start to finish with a particular emphasis on requirements development and participation in project quality activities.
The Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.
Essential Responsibilities
Actively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and procedures
Produce clear, detailed project scope and design documents to be used by technical specialists to design, estimate and build appropriate IT solutions
Elicit and develop clear, traceable requirements, using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks
Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them;
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity;
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in related discipline
One (1) year experience supporting projects with business user and IT components
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Excellent verbal and written communication skills
Ability to interact professionally with diverse stakeholders at all levels of the organization
Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
Working knowledge of risk management and quality assurance standards and methodologies
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Strong attention to detail and excellent written, verbal and presentation skills
Experience organizing and coordinating projects while providing exceptional customer service
Able to multi-task, prioritize deadlines, and complete assignments accurately and timely in a fast-paced, changing environment
Ability to work under pressure in a fast paced, results driven environment Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.);
Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements;
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment;
Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer;
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives;
Knowledge of technology fundamentals and concepts including Microsoft technologies
Ability to work well with others and complete tasks with minimal supervision;
Effective time management and prioritization skills;
Certified Business Analyst Professional (CBAP)
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
May 04, 2019
Full-time
The Analyst IT, Customer Support Products provides direct support to JetBlue IT initiatives through working directly with the Project Manager and through development of materials in support of the planning and execution of IT projects.
With the guidance of a Project Manager, the Analyst actively supports all aspects of IT projects from start to finish with a particular emphasis on requirements development and participation in project quality activities.
The Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.
Essential Responsibilities
Actively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and procedures
Produce clear, detailed project scope and design documents to be used by technical specialists to design, estimate and build appropriate IT solutions
Elicit and develop clear, traceable requirements, using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks
Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them;
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity;
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in related discipline
One (1) year experience supporting projects with business user and IT components
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Excellent verbal and written communication skills
Ability to interact professionally with diverse stakeholders at all levels of the organization
Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
Working knowledge of risk management and quality assurance standards and methodologies
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Strong attention to detail and excellent written, verbal and presentation skills
Experience organizing and coordinating projects while providing exceptional customer service
Able to multi-task, prioritize deadlines, and complete assignments accurately and timely in a fast-paced, changing environment
Ability to work under pressure in a fast paced, results driven environment Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.);
Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements;
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment;
Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer;
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives;
Knowledge of technology fundamentals and concepts including Microsoft technologies
Ability to work well with others and complete tasks with minimal supervision;
Effective time management and prioritization skills;
Certified Business Analyst Professional (CBAP)
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Project Manager, IT Digital and Customer Products plans, coordinates and manages a portfolio of projects between IT and assigned business units for Loyalty Products. With the guidance of the IT Manager and Product Manager the Project Manager actively leads all aspects of the projects from start to finish, including project team definition, project planning, documentation, vendor selection contract management, product purchasing, tracking, reporting, rollout, interfacing with training and support groups, and formalized project closure.
Essential Responsibilities
Project initiation: Define project high level scope, establish stakeholders, and secure funding and/or internal resources.
Project planning: Create requirements specification and project plan. Define project team.
Establish resource allocation decisions with managers of each IT discipline. Coordinate vendor selection and vendor contract management. Facilitate product purchasing. Establish success criteria.
Project execution: Collect technical documentation, deployment plan, support plan. Interface between IT and business units and/or vendors.
Project control: Manage changes, risks, scope, cost, quality, communications, time, and procurement.
Project closure: Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience managing projects
Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of IT disciplines and interdependencies
Knowledge of budget processes and ability to manage and track large project budgets
Knowledge and experience of project cost tracking
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong vendor management, negotiation and resolution skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
Available for occasional overnight travel (15%)
In possession of valid travel documents with the ability to travel in and out of the United States
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Knowledge of Airline industry landscape and experience in digital consumer-facing products
Project Management Professional (PMP) certification by Project Management Institute (PMI) .
Experience managing project budgets greater than $250K with several team members
Strong interpersonal, leadership and managerial skills including the ability to motivate others
Ability to work effectively with all levels and in diverse environments
Ability to manage risk
Ability to work in a high-pressure environment
Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
May 04, 2019
Full-time
The Project Manager, IT Digital and Customer Products plans, coordinates and manages a portfolio of projects between IT and assigned business units for Loyalty Products. With the guidance of the IT Manager and Product Manager the Project Manager actively leads all aspects of the projects from start to finish, including project team definition, project planning, documentation, vendor selection contract management, product purchasing, tracking, reporting, rollout, interfacing with training and support groups, and formalized project closure.
Essential Responsibilities
Project initiation: Define project high level scope, establish stakeholders, and secure funding and/or internal resources.
Project planning: Create requirements specification and project plan. Define project team.
Establish resource allocation decisions with managers of each IT discipline. Coordinate vendor selection and vendor contract management. Facilitate product purchasing. Establish success criteria.
Project execution: Collect technical documentation, deployment plan, support plan. Interface between IT and business units and/or vendors.
Project control: Manage changes, risks, scope, cost, quality, communications, time, and procurement.
Project closure: Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree with four (4) years’ experience managing projects OR Master’s Degree with three (3) years’ experience managing projects
Knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of IT disciplines and interdependencies
Knowledge of budget processes and ability to manage and track large project budgets
Knowledge and experience of project cost tracking
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong vendor management, negotiation and resolution skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
Available for occasional overnight travel (15%)
In possession of valid travel documents with the ability to travel in and out of the United States
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Knowledge of Airline industry landscape and experience in digital consumer-facing products
Project Management Professional (PMP) certification by Project Management Institute (PMI) .
Experience managing project budgets greater than $250K with several team members
Strong interpersonal, leadership and managerial skills including the ability to motivate others
Ability to work effectively with all levels and in diverse environments
Ability to manage risk
Ability to work in a high-pressure environment
Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Equipment:
Computer and other office equipment
Work Environment:
Normal office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The JetBlue Travel Products Data Analyst reports directly to the GM of Data Engineering and is responsible for interpreting data and analyzing results using advanced techniques, running live experiments and presenting findings to stakeholders. The Data Analyst will be working with public and private datasets of different data types. They will also filter and clean the data, identify and analyze trends along with working with data engineers and scientists to ensure identified trends are implemented to enable JetBlue Travel Products to become a digital disruptor.
The Data Analyst can change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Fun, and Passion.
Essential Responsibilities
Build and prototype analysis pipelines in order to provide insights at scale.
Make business recommendations with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.
Develop comprehensive understanding of data structures and metrics, advocating for changes that will improve product adoption and customer conversion.
Run live experiments that drive key product decisions.
Work with data engineers to embed the research into production pipelines.
Partner with product management and marketing teams to identify opportunities, envision and design technology products.
Assist with creating the data infrastructure and analytics environments.
Participate in the DevOps practice as it pertains to data team.
Partner with JetBlue Tech Ventures to identify, monitor, learn, experiment and share information about emerging technology that is relevant to JetBlue Travel Products.
Other duties as assigned.
Minimum Experience and Qualifications
Bachelor’s Degree in Computer Science or related technical field or equivalent practical experience with demonstrated capability to perform job responsibilities through four (4) previous years of experience and education.
One (1) years’ experience in an Analyst role.
Good understanding of software engineering environments and standards.
Experience managing Service Level Agreements (SLA’s) Interacting daily with people at different levels within the organization, including developing and maintaining ongoing relationships.
Pass a ten (10) year background check and pre-employment drug test.
Legally eligible to work in the country in which the position is located.
Proficient in Python with numpy, pandas.
Proficient with Jupyter notebooks, Datalab notebooks.
Proficient in linear algebra and statistics.
Familiar with DataStudio, Looker, Tableau.
Familiar with basic SQL for structured and unstructured data.
Familiar with cloud technologies, SAAS, IAAS.
Familiar with ML concepts.
Preferred Experience and Qualifications
Maintaining a public profile and building relationships throughout the organization.
Three (3) years’ experience in technology roles.
Experience in writing software in one or more languages such as Java, Python, Go and/or JavaScript.
Experience architecting, developing software, or internet scale production-grade Big Data solutions in virtualized environments such as Amazon Web Services, Azure and Google Cloud Platform.
Crewmember Expectations:
Regular attendance and punctuality.
Potential need to work flexible hours and be available to respond on short-notice.
Well-groomed and able to maintain a professional appearance.
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
Equipment:
Computer and other office equipment.
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
May 04, 2019
Full-time
The JetBlue Travel Products Data Analyst reports directly to the GM of Data Engineering and is responsible for interpreting data and analyzing results using advanced techniques, running live experiments and presenting findings to stakeholders. The Data Analyst will be working with public and private datasets of different data types. They will also filter and clean the data, identify and analyze trends along with working with data engineers and scientists to ensure identified trends are implemented to enable JetBlue Travel Products to become a digital disruptor.
The Data Analyst can change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Fun, and Passion.
Essential Responsibilities
Build and prototype analysis pipelines in order to provide insights at scale.
Make business recommendations with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.
Develop comprehensive understanding of data structures and metrics, advocating for changes that will improve product adoption and customer conversion.
Run live experiments that drive key product decisions.
Work with data engineers to embed the research into production pipelines.
Partner with product management and marketing teams to identify opportunities, envision and design technology products.
Assist with creating the data infrastructure and analytics environments.
Participate in the DevOps practice as it pertains to data team.
Partner with JetBlue Tech Ventures to identify, monitor, learn, experiment and share information about emerging technology that is relevant to JetBlue Travel Products.
Other duties as assigned.
Minimum Experience and Qualifications
Bachelor’s Degree in Computer Science or related technical field or equivalent practical experience with demonstrated capability to perform job responsibilities through four (4) previous years of experience and education.
One (1) years’ experience in an Analyst role.
Good understanding of software engineering environments and standards.
Experience managing Service Level Agreements (SLA’s) Interacting daily with people at different levels within the organization, including developing and maintaining ongoing relationships.
Pass a ten (10) year background check and pre-employment drug test.
Legally eligible to work in the country in which the position is located.
Proficient in Python with numpy, pandas.
Proficient with Jupyter notebooks, Datalab notebooks.
Proficient in linear algebra and statistics.
Familiar with DataStudio, Looker, Tableau.
Familiar with basic SQL for structured and unstructured data.
Familiar with cloud technologies, SAAS, IAAS.
Familiar with ML concepts.
Preferred Experience and Qualifications
Maintaining a public profile and building relationships throughout the organization.
Three (3) years’ experience in technology roles.
Experience in writing software in one or more languages such as Java, Python, Go and/or JavaScript.
Experience architecting, developing software, or internet scale production-grade Big Data solutions in virtualized environments such as Amazon Web Services, Azure and Google Cloud Platform.
Crewmember Expectations:
Regular attendance and punctuality.
Potential need to work flexible hours and be available to respond on short-notice.
Well-groomed and able to maintain a professional appearance.
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
Equipment:
Computer and other office equipment.
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Architect develops, documents, and disseminates information security architectural standards across all of JetBlue’s Information Technology groups. The Architect provides direction to project teams on building the appropriate information security controls into systems in development. The Architect provides direction to system engineers on improving and maintaining the appropriate information security controls for production systems. The Architect is responsible for driving the implementation and adoption of key information security tools.
Essential Responsibilities
Ensures that information security policies, multi-year strategies, standards, procedures, and best practices are developed and communicated with JetBlue's IT Leadership
Develop and execute data security architecture framework
Define and research information security standards; vulnerability analyses and risk assessments; reviewing architecture platforms, applications and integration issues.
Participates in Project Management activities to manage IT Security programs and initiatives;
Participate on the IT Architectural Review Board to drive overall technology direction for JetBlue.
Participates in the development and delivery of a comprehensive information security training program that provides the appropriate training for all crewmembers.
Works with internal and external Auditors to assess compliance with policies, standards, procedures, and best practices.
Review and evaluate firewall change requests.
Other duties as assigned
Minimum Experience and Qualifications
Bachelors in Computer Science.
Four (4) years information technology experience.
Four (4) years information security experience.
Experience delivering comprehensive architecture specifications
Experience providing data protection and web application firewalls
Must be able to work in a team environment as a productive and cordial team player
Must be able to multi-task and prioritize in a fast paced multi-team environment
Ability to present to a variety of audiences
Ability to work to deadlines with quick turnaround
Ability to handle confidential information with professionalism and diplomacy
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
CISSP certified (or equivalent).
Knowledge of Information security principles.
Understands the concepts of and techniques for secure programming.
Knowledge of security vulnerabilities/weaknesses - fundamental causes of vulnerabilities through which most attacks are exploited.
Able to recognize and categorize the most common types of vulnerabilities and associated attacks.
Familiarity of network Protocols including IP, TCP, UDP, ICMP, ARP, RARP, TFTP, FTP, HTTP, HTTPS, SNMP, and SMTP. Understand how these protocols work, what they are used for, the differences between them, some of the common weaknesses, etc.
Understanding of information security risk analysis.
Knowledge of network applications and services – expertise in the purpose of the application or service, how it works, common usage, secure configurations, and the common types of threats or attacks against the application or service, as well as mitigation strategies.
Host/System Security Issues – expertise in security issues at a host level for the various types of operating systems (Windows and UNIX). Experience in using the operating system (user security issues) and some familiarity in managing and maintaining the operating system as an administrator.
Malicious Code (Viruses, Worms, Trojan Horse programs) – expertise in not only how malicious code is propagated through some of the obvious methods (disks, email, programs, etc.) but also how it can propagate through other means such as PostScript, Word macros, MIME, peer-to-peer file sharing, or boot-sector viruses.
Understanding/Identifying Intruder Techniques - must be able to recognize known intrusion techniques based on the footprints or artifacts left by different types of attack in the incident reports. Know the appropriate methods to protect against these known attack techniques and the risks associated with the attacks. Analysis of and correlation between incidents to notice what has not been seen before.
Working Conditions
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
May 04, 2019
Full-time
The Architect develops, documents, and disseminates information security architectural standards across all of JetBlue’s Information Technology groups. The Architect provides direction to project teams on building the appropriate information security controls into systems in development. The Architect provides direction to system engineers on improving and maintaining the appropriate information security controls for production systems. The Architect is responsible for driving the implementation and adoption of key information security tools.
Essential Responsibilities
Ensures that information security policies, multi-year strategies, standards, procedures, and best practices are developed and communicated with JetBlue's IT Leadership
Develop and execute data security architecture framework
Define and research information security standards; vulnerability analyses and risk assessments; reviewing architecture platforms, applications and integration issues.
Participates in Project Management activities to manage IT Security programs and initiatives;
Participate on the IT Architectural Review Board to drive overall technology direction for JetBlue.
Participates in the development and delivery of a comprehensive information security training program that provides the appropriate training for all crewmembers.
Works with internal and external Auditors to assess compliance with policies, standards, procedures, and best practices.
Review and evaluate firewall change requests.
Other duties as assigned
Minimum Experience and Qualifications
Bachelors in Computer Science.
Four (4) years information technology experience.
Four (4) years information security experience.
Experience delivering comprehensive architecture specifications
Experience providing data protection and web application firewalls
Must be able to work in a team environment as a productive and cordial team player
Must be able to multi-task and prioritize in a fast paced multi-team environment
Ability to present to a variety of audiences
Ability to work to deadlines with quick turnaround
Ability to handle confidential information with professionalism and diplomacy
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
CISSP certified (or equivalent).
Knowledge of Information security principles.
Understands the concepts of and techniques for secure programming.
Knowledge of security vulnerabilities/weaknesses - fundamental causes of vulnerabilities through which most attacks are exploited.
Able to recognize and categorize the most common types of vulnerabilities and associated attacks.
Familiarity of network Protocols including IP, TCP, UDP, ICMP, ARP, RARP, TFTP, FTP, HTTP, HTTPS, SNMP, and SMTP. Understand how these protocols work, what they are used for, the differences between them, some of the common weaknesses, etc.
Understanding of information security risk analysis.
Knowledge of network applications and services – expertise in the purpose of the application or service, how it works, common usage, secure configurations, and the common types of threats or attacks against the application or service, as well as mitigation strategies.
Host/System Security Issues – expertise in security issues at a host level for the various types of operating systems (Windows and UNIX). Experience in using the operating system (user security issues) and some familiarity in managing and maintaining the operating system as an administrator.
Malicious Code (Viruses, Worms, Trojan Horse programs) – expertise in not only how malicious code is propagated through some of the obvious methods (disks, email, programs, etc.) but also how it can propagate through other means such as PostScript, Word macros, MIME, peer-to-peer file sharing, or boot-sector viruses.
Understanding/Identifying Intruder Techniques - must be able to recognize known intrusion techniques based on the footprints or artifacts left by different types of attack in the incident reports. Know the appropriate methods to protect against these known attack techniques and the risks associated with the attacks. Analysis of and correlation between incidents to notice what has not been seen before.
Working Conditions
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Quality is now not only functional quality but diversified to data quality, automation, load, security and audit compliance across a variety of applications from a modern stack that uses microservices on the cloud serving modern UI frameworks to large “monolithic” applications running on specified hardware serving over direct installations and/or citrix clients. To add to this a complex string of services that continuously interact with each other to complete a single transaction like assigning a crew-pairing makes it critical to be able to seed test data across systems and use developmental capabilities to stub the workflow. This needs varied knowledge and expertise with enough tenure to support legacy systems while speeding up the time to market for newer technologies using agile methodologies.
The Director of Enterprise Quality Assurance is responsible for the vision, strategy, direction, planning and execution of all IT Enterprise Quality Assurance related activities of the organization, as well as to provide administrative direction and support for daily operational activities of the group. The Director of Enterprise Quality Assurance establishes quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers.
The Director will be responsible in maintaining the high level of security and audit controls required by JetBlue across its portfolio of applications. The Director is also accountable for maintaining quality assurance staff by recruiting, selecting, orienting, and training employees. The Director will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective testing options. This person will also define and implement appropriate IT QA policies, procedures, and best practices.
The Director is comfortable with maintaining a public profile and building relationships throughout the organization. The Director is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities
Create a best in class QA & QC organization by focusing on fundamental tenets like value generation, speed to market, reliability, automation and innovation
Lead IT Enterprise Quality Assurance team operations and planning, including fostering innovation, planning projects, and organizing and strategic allocation of crewmembers/consultants and financial resources for the execution of high-quality deployments that support the business of JetBlue
Partner with the CISO’s organization to ensure security testing is implemented across the portfolio of tech products and maintained across releases
Partner with audit control organization to ensure that we track all audit issues to closure based on priority and implement best practices to avoid future audit issues
Partner to deliver an IT Strategy and an annual plan to ensure that JetBlue products are delivered to Production with quality
Foster, manage and maintain productive relationships across JetBlue teams
Provide and empower the IT Quality teams with visibility into JetBlue’s business with focus on the customer experience.
Benchmark, analyze, report on, and make recommendations to IT Leadership for the improvement and growth of the Enterprise Quality Assurance and IT
Work closely with Product, ITSM and CCB to manage production and non-production environments
Establish goals and be responsible for the success of the Enterprise Quality
Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of succession plan for the IT department
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in Computer Science discipline and/or demonstrated capability to perform job responsibilities through four (4) years of previous experience and education
Seven (7) experience in an IT/Business liaison role managing relationships and project delivery
Five (5) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects
Three (3) years’ experience in software development and/or production support and/or platform services
Knowledge of Project Management and strategic planning
Available for moderate overnight travel (up to 35%)
Able to work flexible hours and be available for emergency response short notice
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Master’s in Computer Science
Experience managing multiple projects across several platforms
Experience managing a budget
Experience managing a full project or initiative, including presenting recommendations to senior leadership
Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
Exposure to JetBlue’s IT disciplines and interdependencies
Exposure to JetBlue’s business units and how their needs drive IT strategy
Experience working on enterprise-wide budget process
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
May 04, 2019
Full-time
Quality is now not only functional quality but diversified to data quality, automation, load, security and audit compliance across a variety of applications from a modern stack that uses microservices on the cloud serving modern UI frameworks to large “monolithic” applications running on specified hardware serving over direct installations and/or citrix clients. To add to this a complex string of services that continuously interact with each other to complete a single transaction like assigning a crew-pairing makes it critical to be able to seed test data across systems and use developmental capabilities to stub the workflow. This needs varied knowledge and expertise with enough tenure to support legacy systems while speeding up the time to market for newer technologies using agile methodologies.
The Director of Enterprise Quality Assurance is responsible for the vision, strategy, direction, planning and execution of all IT Enterprise Quality Assurance related activities of the organization, as well as to provide administrative direction and support for daily operational activities of the group. The Director of Enterprise Quality Assurance establishes quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers.
The Director will be responsible in maintaining the high level of security and audit controls required by JetBlue across its portfolio of applications. The Director is also accountable for maintaining quality assurance staff by recruiting, selecting, orienting, and training employees. The Director will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective testing options. This person will also define and implement appropriate IT QA policies, procedures, and best practices.
The Director is comfortable with maintaining a public profile and building relationships throughout the organization. The Director is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities
Create a best in class QA & QC organization by focusing on fundamental tenets like value generation, speed to market, reliability, automation and innovation
Lead IT Enterprise Quality Assurance team operations and planning, including fostering innovation, planning projects, and organizing and strategic allocation of crewmembers/consultants and financial resources for the execution of high-quality deployments that support the business of JetBlue
Partner with the CISO’s organization to ensure security testing is implemented across the portfolio of tech products and maintained across releases
Partner with audit control organization to ensure that we track all audit issues to closure based on priority and implement best practices to avoid future audit issues
Partner to deliver an IT Strategy and an annual plan to ensure that JetBlue products are delivered to Production with quality
Foster, manage and maintain productive relationships across JetBlue teams
Provide and empower the IT Quality teams with visibility into JetBlue’s business with focus on the customer experience.
Benchmark, analyze, report on, and make recommendations to IT Leadership for the improvement and growth of the Enterprise Quality Assurance and IT
Work closely with Product, ITSM and CCB to manage production and non-production environments
Establish goals and be responsible for the success of the Enterprise Quality
Take a significant role in leading and coaching direct team and/or indirect Crewmembers to support the engagement, growth and development of succession plan for the IT department
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in Computer Science discipline and/or demonstrated capability to perform job responsibilities through four (4) years of previous experience and education
Seven (7) experience in an IT/Business liaison role managing relationships and project delivery
Five (5) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects
Three (3) years’ experience in software development and/or production support and/or platform services
Knowledge of Project Management and strategic planning
Available for moderate overnight travel (up to 35%)
Able to work flexible hours and be available for emergency response short notice
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Master’s in Computer Science
Experience managing multiple projects across several platforms
Experience managing a budget
Experience managing a full project or initiative, including presenting recommendations to senior leadership
Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
Exposure to JetBlue’s IT disciplines and interdependencies
Exposure to JetBlue’s business units and how their needs drive IT strategy
Experience working on enterprise-wide budget process
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Leads the identification of optimal research and analysis methodologies to be used to provide key findings that will address a broad range of complex business questions. Supports advanced analytics/data modeling. Provides technical leadership to data scientists and business stakeholders to define data requirements, perform gap analysis, source and transform data to support exploratory data analysis, and design models.
Primary Responsibilities:
Leads multiple, high impact data research/analytics projects and programs.
Collaborates with and provides consulting to business partners to understand strategic requirements and corresponding needs for insight/information, and recommends optimal research and analytical approaches.
Delivers key findings for multiple projects/programs to business leader's and assists with decision making and prioritization of initiatives.
Serves as Subject Matter Expert for implementation of new approaches and identification of optimal blend of research/analytic techniques.
Provides end-to-end solutions that can tum complex and large volumes of data into 'intelligent data' that can answer critical business questions.
Provides leadership in the development of test strategy and measurement plans.
Plans, implements, and tracks long-term and short-term data projects.
Partners with technology teams to operationalize findings from exploratory data sourcing sprints.
Education and Experience:
Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Business Administration, Marketing, Mathematics, Statistics, or a closely related field and six (6) years of experience in the job offered or six (6) years of experience in ad hoc data mining and predictive modeling to support investment management distribution strategy for CRM.
Or, alternatively, a Master's degree (or foreign education equivalent) in Computer Science, Engineering, Business Administration, Marketing, Mathematics, Statistics, or a closely related field and four (4) years of experience in the job offered or four ( 4) years of experience in ad hoc data mining and predictive modeling to support investment management distribution strategy for CRM.
Skills and Knowledge:
Candidate must also possess:
Demonstrated Expertise ("DE") extracting large datasets for predictive modeling and time series analysis using SPSS for financial distribution center and financial products in Oracle-based Star and Relational databases.
DE analyzing data from Oracle-based Star and Relational database CRM systems to identify sales opportunities in financial distribution and financial products, and to measure the results of client interactions in these opportunities with field and phone wholesalers and marketing initiatives.
DE developing client segmentation analysis to support multi-channel financial distribution and financial products sales and marketing efforts, including segmenting clients based on different financial products related to channel sales strategy and developing linear and logistic regression models for customer segmentation.
DE analyzing and presenting results of financial products sales and marketing to senior executives and making recommendation to marketing and sales stakeholders
May 04, 2019
Full-time
Leads the identification of optimal research and analysis methodologies to be used to provide key findings that will address a broad range of complex business questions. Supports advanced analytics/data modeling. Provides technical leadership to data scientists and business stakeholders to define data requirements, perform gap analysis, source and transform data to support exploratory data analysis, and design models.
Primary Responsibilities:
Leads multiple, high impact data research/analytics projects and programs.
Collaborates with and provides consulting to business partners to understand strategic requirements and corresponding needs for insight/information, and recommends optimal research and analytical approaches.
Delivers key findings for multiple projects/programs to business leader's and assists with decision making and prioritization of initiatives.
Serves as Subject Matter Expert for implementation of new approaches and identification of optimal blend of research/analytic techniques.
Provides end-to-end solutions that can tum complex and large volumes of data into 'intelligent data' that can answer critical business questions.
Provides leadership in the development of test strategy and measurement plans.
Plans, implements, and tracks long-term and short-term data projects.
Partners with technology teams to operationalize findings from exploratory data sourcing sprints.
Education and Experience:
Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Business Administration, Marketing, Mathematics, Statistics, or a closely related field and six (6) years of experience in the job offered or six (6) years of experience in ad hoc data mining and predictive modeling to support investment management distribution strategy for CRM.
Or, alternatively, a Master's degree (or foreign education equivalent) in Computer Science, Engineering, Business Administration, Marketing, Mathematics, Statistics, or a closely related field and four (4) years of experience in the job offered or four ( 4) years of experience in ad hoc data mining and predictive modeling to support investment management distribution strategy for CRM.
Skills and Knowledge:
Candidate must also possess:
Demonstrated Expertise ("DE") extracting large datasets for predictive modeling and time series analysis using SPSS for financial distribution center and financial products in Oracle-based Star and Relational databases.
DE analyzing data from Oracle-based Star and Relational database CRM systems to identify sales opportunities in financial distribution and financial products, and to measure the results of client interactions in these opportunities with field and phone wholesalers and marketing initiatives.
DE developing client segmentation analysis to support multi-channel financial distribution and financial products sales and marketing efforts, including segmenting clients based on different financial products related to channel sales strategy and developing linear and logistic regression models for customer segmentation.
DE analyzing and presenting results of financial products sales and marketing to senior executives and making recommendation to marketing and sales stakeholders
The successful Candidate for this role will become part of the Center of Excellence for Process Automation in Personal Investing at Fidelity.
We provide end-to-end architectural strategies and spearhead innovative solutions for our customers. This includes a very large realm of activities, including but not limited to: influencing product strategy, developing scalable solutions, partnering with squads in launching valuable and clear solutions to our customers.
As a Data Engineer you will utilize your expertise to have an end-to-end vision, and to see how a logical design will translate into one or more physical databases, and how the data will flow through the successive stages involved. You have a passion for delivering solutions in a client obsessed environment that will give you opportunities to grow multi-dimensionally.
The Expertise We’re Looking For
Bachelor’s degree in Computer Science or similar discipline.
5+ years’ experience in Large Big Data Development and Deployment Automation in Private/Public cloud preferably on AWS
Understanding principles, best practices and trade-offs of schema design for both Relational and NoSQL database systems
Good Understanding of Big Data NoSQL databases/technologies (DynamoDB, Hive, Spark, MongoDB)
Experience with DevOps, Continuous Integration and Continuous Delivery (Maven, Jenkins, Stash, Ansible, Docker)
Extensive Experience Programming in Python, Ruby, Go, JavaScript and Java, as well as strong Unix shell skills
Define structure, integrate, govern, store, describe, model, and maintain data in the enterprise for accuracy and usage maintaining current state
Support policies and procedures enforced by the data governance committee to ensure best practices of data architecture including accountability, governance, and requirements
Document data inventory and data flow diagrams to determine what can be measured, when and how
Experience building Data Ingestion on the cloud (using tools like Glue, Apache Sqoop or other vendor products like Talend or StreamSets)
The Purpose of Your Role
Determine database structural requirements by analyzing client operations, applications, and programming; reviewing objectives with clients; evaluating current systems;
Develop database solutions by designing proposed system; defining database physical structure and functional capabilities, security, back-up, and recovery specifications.
Maintain database performance by identifying and resolving production and application development problems; calculating optimum values for parameters; evaluating, integrating, and installing new releases; completing maintenance; answering user questions.
The Skills You Bring
Your expertise in languages such as Python, Ruby, Go, JavaScript and Java, as well as strong Unix shell skills
Your Big Data Skills with popular stacks like Hadoop and Spark
Your knowledge of AWS CloudFormation, OpenStack HEAT templates and Terraform
Your expertise in all phases of data modeling, from conceptualization to database optimization.
Your ability to map the systems and interfaces used to manage data, sets standards for data management, analyzes current state and conceives desired future state, and conceives projects needed to close the gap between current state and future goals
Your desire and aptitude for learning new technologies
Your excellent verbal and written communication skills
The Value You Deliver
Build a strategy to re-invent systems and tools to create a continuous cycle of Innovation
Create data monitoring models for each product and work with our marketing team to create models ahead of new releases
Ability to build data models supporting complex transformation
Identifying and ingesting new data sources and performing feature engineering for integration into models
How Your Work Impacts the Organization
Fidelity Personal Investing Development teams provide direction and implementation to the experiences that enable our Retail customers to be financially successful. Your work, as part of the team, enables functionality developed throughout the firm to reach these customers and create the high-value interactions that will keep them coming back. As part of the team you will be able to impact the speed, efficacy, and scale of the technical solutions that will serve these customers through forward looking architectural designs as well as hands-on implementation.
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.
Fidelity Investments is an equal opportunity employer.
May 04, 2019
Full-time
The successful Candidate for this role will become part of the Center of Excellence for Process Automation in Personal Investing at Fidelity.
We provide end-to-end architectural strategies and spearhead innovative solutions for our customers. This includes a very large realm of activities, including but not limited to: influencing product strategy, developing scalable solutions, partnering with squads in launching valuable and clear solutions to our customers.
As a Data Engineer you will utilize your expertise to have an end-to-end vision, and to see how a logical design will translate into one or more physical databases, and how the data will flow through the successive stages involved. You have a passion for delivering solutions in a client obsessed environment that will give you opportunities to grow multi-dimensionally.
The Expertise We’re Looking For
Bachelor’s degree in Computer Science or similar discipline.
5+ years’ experience in Large Big Data Development and Deployment Automation in Private/Public cloud preferably on AWS
Understanding principles, best practices and trade-offs of schema design for both Relational and NoSQL database systems
Good Understanding of Big Data NoSQL databases/technologies (DynamoDB, Hive, Spark, MongoDB)
Experience with DevOps, Continuous Integration and Continuous Delivery (Maven, Jenkins, Stash, Ansible, Docker)
Extensive Experience Programming in Python, Ruby, Go, JavaScript and Java, as well as strong Unix shell skills
Define structure, integrate, govern, store, describe, model, and maintain data in the enterprise for accuracy and usage maintaining current state
Support policies and procedures enforced by the data governance committee to ensure best practices of data architecture including accountability, governance, and requirements
Document data inventory and data flow diagrams to determine what can be measured, when and how
Experience building Data Ingestion on the cloud (using tools like Glue, Apache Sqoop or other vendor products like Talend or StreamSets)
The Purpose of Your Role
Determine database structural requirements by analyzing client operations, applications, and programming; reviewing objectives with clients; evaluating current systems;
Develop database solutions by designing proposed system; defining database physical structure and functional capabilities, security, back-up, and recovery specifications.
Maintain database performance by identifying and resolving production and application development problems; calculating optimum values for parameters; evaluating, integrating, and installing new releases; completing maintenance; answering user questions.
The Skills You Bring
Your expertise in languages such as Python, Ruby, Go, JavaScript and Java, as well as strong Unix shell skills
Your Big Data Skills with popular stacks like Hadoop and Spark
Your knowledge of AWS CloudFormation, OpenStack HEAT templates and Terraform
Your expertise in all phases of data modeling, from conceptualization to database optimization.
Your ability to map the systems and interfaces used to manage data, sets standards for data management, analyzes current state and conceives desired future state, and conceives projects needed to close the gap between current state and future goals
Your desire and aptitude for learning new technologies
Your excellent verbal and written communication skills
The Value You Deliver
Build a strategy to re-invent systems and tools to create a continuous cycle of Innovation
Create data monitoring models for each product and work with our marketing team to create models ahead of new releases
Ability to build data models supporting complex transformation
Identifying and ingesting new data sources and performing feature engineering for integration into models
How Your Work Impacts the Organization
Fidelity Personal Investing Development teams provide direction and implementation to the experiences that enable our Retail customers to be financially successful. Your work, as part of the team, enables functionality developed throughout the firm to reach these customers and create the high-value interactions that will keep them coming back. As part of the team you will be able to impact the speed, efficacy, and scale of the technical solutions that will serve these customers through forward looking architectural designs as well as hands-on implementation.
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.
Fidelity Investments is an equal opportunity employer.
Corporate Technology Group (CTG) is seeking a Systems Analyst to define and document requirements for a series of compliance and risk-related IT projects with a focus on retail trade surveillance. The core objective of the project work is to help our sponsors to reduce regulatory risk and protect customer assets. This person will be expected to facilitate requirements gathering sessions with customers, document the requirements, and propose design solutions. A strong candidate will have some background in brokerage-related concepts, machine learning, robotics, and predictive analytics. The candidate must also have experience with the Agile development methodology, project management-related best practices, and leadership.
This position is based full time in Smithfield, RI.
Primary Responsibilities
Understand and document current state business process flows, policies, and procedures.
Solicit, understand, and document stories specific to efficiency and strategic initiatives put forth by business partners. Enter data into JIRA and coordinate sprints.
Contribute ideas and information to system design discussions
Become a subject matter expert on both business flows and our technology platform
Partner closely with quality assurance team to transfer knowledge, document use cases, and test software
Oversee and implement process improvement initiatives specific to analysis and design best practices
Analyze incident and problem trends specific to assigned projects. Recommend resolutions where appropriate.
Facilitate meetings in an organized and efficient manner.
Ensure the technology capabilities are responsive to the needs of the business objectives.
Why Fidelity?
Three consecutive years on CareerBliss'Top 50 Happiest Companies Employees Survey
A company that is committed to innovation and being an industry leader by investing in technology
More than 12,000 technology professionals utilizing an Agile methodology enterprise-wide
Access to top-tier technology platforms, OS, and frameworks
Non-traditional benefits like our Concierge Service, Computer Equipment Purchase Assistance Program and profit sharing eligibility
Company Culture
At Fidelity, you can find it all here. We reward ambitious, passionate individuals with a work environment that fosters diversity, teamwork and collaboration as well as encourages innovative ideas and fresh thinking. We recognize the value that employees' individual differences can contribute to the bright and strong future of our company.
Education and Experience
Bachelor degree in finance, mathematics, computer science, information systems, or a related technical field
MBA or Masters is a plus.
10+ years working in the IT industry;
5+ years managing application development projects supporting compliance and/or brokerage functions
Experience with vendor management and third-party product implementations. Time working with Actimize product and large batch cycles a plus.
Experience in querying relational databases and interpreting results. Oracle and pl/sql stored procedures preferred
Experience with finance and brokerage related concepts is preferred
Skills and Knowledge
Strong communication and leadership presence. The candidate must have the ability to present ideas and information clearly and effectively through oral and written channels.
Ability to work with stakeholders geographically dispersed across multiple locations (both onshore and offshore).
Ability to deliver projects using an Agile development methodology. Familiarity with the agile framework and JIRA is a plus.
Ability to work closely with business and technology partners across multiple business domains and providing the appropriate system solutions
Working knowledge of business intelligence tools, techniques, and best practices
Fidelity Investments is one of the world's largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms.
Fidelity Investments is an equal opportunity employer.
May 04, 2019
Full-time
Corporate Technology Group (CTG) is seeking a Systems Analyst to define and document requirements for a series of compliance and risk-related IT projects with a focus on retail trade surveillance. The core objective of the project work is to help our sponsors to reduce regulatory risk and protect customer assets. This person will be expected to facilitate requirements gathering sessions with customers, document the requirements, and propose design solutions. A strong candidate will have some background in brokerage-related concepts, machine learning, robotics, and predictive analytics. The candidate must also have experience with the Agile development methodology, project management-related best practices, and leadership.
This position is based full time in Smithfield, RI.
Primary Responsibilities
Understand and document current state business process flows, policies, and procedures.
Solicit, understand, and document stories specific to efficiency and strategic initiatives put forth by business partners. Enter data into JIRA and coordinate sprints.
Contribute ideas and information to system design discussions
Become a subject matter expert on both business flows and our technology platform
Partner closely with quality assurance team to transfer knowledge, document use cases, and test software
Oversee and implement process improvement initiatives specific to analysis and design best practices
Analyze incident and problem trends specific to assigned projects. Recommend resolutions where appropriate.
Facilitate meetings in an organized and efficient manner.
Ensure the technology capabilities are responsive to the needs of the business objectives.
Why Fidelity?
Three consecutive years on CareerBliss'Top 50 Happiest Companies Employees Survey
A company that is committed to innovation and being an industry leader by investing in technology
More than 12,000 technology professionals utilizing an Agile methodology enterprise-wide
Access to top-tier technology platforms, OS, and frameworks
Non-traditional benefits like our Concierge Service, Computer Equipment Purchase Assistance Program and profit sharing eligibility
Company Culture
At Fidelity, you can find it all here. We reward ambitious, passionate individuals with a work environment that fosters diversity, teamwork and collaboration as well as encourages innovative ideas and fresh thinking. We recognize the value that employees' individual differences can contribute to the bright and strong future of our company.
Education and Experience
Bachelor degree in finance, mathematics, computer science, information systems, or a related technical field
MBA or Masters is a plus.
10+ years working in the IT industry;
5+ years managing application development projects supporting compliance and/or brokerage functions
Experience with vendor management and third-party product implementations. Time working with Actimize product and large batch cycles a plus.
Experience in querying relational databases and interpreting results. Oracle and pl/sql stored procedures preferred
Experience with finance and brokerage related concepts is preferred
Skills and Knowledge
Strong communication and leadership presence. The candidate must have the ability to present ideas and information clearly and effectively through oral and written channels.
Ability to work with stakeholders geographically dispersed across multiple locations (both onshore and offshore).
Ability to deliver projects using an Agile development methodology. Familiarity with the agile framework and JIRA is a plus.
Ability to work closely with business and technology partners across multiple business domains and providing the appropriate system solutions
Working knowledge of business intelligence tools, techniques, and best practices
Fidelity Investments is one of the world's largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms.
Fidelity Investments is an equal opportunity employer.
The Global Billing & Payments (GB&P) Production System Analyst will be responsible for managing and monitoring production activities on its Billing and Payments Platform. This is a large scale, full-cycle system support.
The candidate will be joining a global, fast-paced environment, where cross-functional teamwork, high standards, and precise execution will be critical to their success. He/She will interact with a variety of teams such as Product Management, Product Development, Quality Assurance, Billing Operations, Optimization, and others, and will serve as the functional and operational subject matter expert in the area of billing, payments, collections and financial postings. The ideal candidate will be self-motivated, process-oriented, persistent, persuasive, willing to learn new systems/technologies and have both product development and production support background, in addition to strong written and verbal communication skills.
Responsibilities
Manage and Lead the invoice and payment processing activities within given SLA’s, ensuring stability and continuity of operations and adherence to all Sarbanes Oxley IT controls;
Establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives;
Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers;
Communicate effectively with Operations and Management when schedule adjustments and delays occur;
Perform impact analysis on capacity and schedules relating to changing volumes and new projects in order to support efficient and timely delivery of all business needs;
Perform first-level troubleshooting & coordinate resolution of production issues; Follow-up and tracking for the full resolution of the issues with implementing the Short term and long term measures.
Provide recommendations and guidance for performance tuning and optimization of our supporting systems;
Perform or participate in periodic reviews, audits and updates to the hosting standards, process controls and technologies;
Create and maintain documentation related to the production environment for new projects and ongoing issues;
Support new product rollouts by providing appropriate time window & smoke testing;
Work closely with the Product teams in defining the Production rollout strategy and the smoke testing plans
Support and execute month-end close activities; and be involved in other ad hoc projects.
Our eBay Values & Team Culture
We are Courageous
Be Bold, Confident, Nimble, Not Afraid to Take Risks
We are Driven
Relentless Focus on Customers, We Play to Win. Deliver on Time
We are Inventive
Creative, Innovative, Obsessed with finding a better way
We are Our Brand
We Buy, Sell & Give on eBay with passion for our Brand
We are Richly Diverse
We value inclusion & diversity of Thought, Ideas, Talent & People
Skills/Requirements
Strong analytical skills, results-oriented and effectiveness in problem solving;
Excellent English communication skills;
Ability to author technical specifications, presentations, and other documentation;
Good background and understanding of the UNIX operating system, as well as strong knowledge of Oracle, PL/SQL, Shell/Perl scripting;
Some experience in Java is a plus;
Functional experience with Kenan/Comverse Billing System or similar enterprise solutions is a plus;
Experience on workflow scheduling package such as Automic / UC4
Experience and knowledge in SAP FICA/FICO is a plus.
Experience and knowledge in Fiserv Frontier system is a plus.
Normally, you will work a standard 40-hour week. This role requires weekend & off-hour support of production activities based on an on-call schedule.
Fluency in English is required.
BS +8 yrs or MS +5 yrs
What we offer
Be a part of a Fun and Dynamic team that helps to shape the shopping experience of the future. Future career opportunities with international exposure via eBay Inc.’s network of global locations.
A flexible and supportive environment that allows our employees to thrive and learn.
Interested?
From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. The eBay Inc. family is passionate and proud of our company. It is this vigour and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you. Visit our careers site atwww.ebaycareers.com.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. We will make every effort to respond to your request for disability assistance as soon as possible.
May 03, 2019
Full-time
The Global Billing & Payments (GB&P) Production System Analyst will be responsible for managing and monitoring production activities on its Billing and Payments Platform. This is a large scale, full-cycle system support.
The candidate will be joining a global, fast-paced environment, where cross-functional teamwork, high standards, and precise execution will be critical to their success. He/She will interact with a variety of teams such as Product Management, Product Development, Quality Assurance, Billing Operations, Optimization, and others, and will serve as the functional and operational subject matter expert in the area of billing, payments, collections and financial postings. The ideal candidate will be self-motivated, process-oriented, persistent, persuasive, willing to learn new systems/technologies and have both product development and production support background, in addition to strong written and verbal communication skills.
Responsibilities
Manage and Lead the invoice and payment processing activities within given SLA’s, ensuring stability and continuity of operations and adherence to all Sarbanes Oxley IT controls;
Establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives;
Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers;
Communicate effectively with Operations and Management when schedule adjustments and delays occur;
Perform impact analysis on capacity and schedules relating to changing volumes and new projects in order to support efficient and timely delivery of all business needs;
Perform first-level troubleshooting & coordinate resolution of production issues; Follow-up and tracking for the full resolution of the issues with implementing the Short term and long term measures.
Provide recommendations and guidance for performance tuning and optimization of our supporting systems;
Perform or participate in periodic reviews, audits and updates to the hosting standards, process controls and technologies;
Create and maintain documentation related to the production environment for new projects and ongoing issues;
Support new product rollouts by providing appropriate time window & smoke testing;
Work closely with the Product teams in defining the Production rollout strategy and the smoke testing plans
Support and execute month-end close activities; and be involved in other ad hoc projects.
Our eBay Values & Team Culture
We are Courageous
Be Bold, Confident, Nimble, Not Afraid to Take Risks
We are Driven
Relentless Focus on Customers, We Play to Win. Deliver on Time
We are Inventive
Creative, Innovative, Obsessed with finding a better way
We are Our Brand
We Buy, Sell & Give on eBay with passion for our Brand
We are Richly Diverse
We value inclusion & diversity of Thought, Ideas, Talent & People
Skills/Requirements
Strong analytical skills, results-oriented and effectiveness in problem solving;
Excellent English communication skills;
Ability to author technical specifications, presentations, and other documentation;
Good background and understanding of the UNIX operating system, as well as strong knowledge of Oracle, PL/SQL, Shell/Perl scripting;
Some experience in Java is a plus;
Functional experience with Kenan/Comverse Billing System or similar enterprise solutions is a plus;
Experience on workflow scheduling package such as Automic / UC4
Experience and knowledge in SAP FICA/FICO is a plus.
Experience and knowledge in Fiserv Frontier system is a plus.
Normally, you will work a standard 40-hour week. This role requires weekend & off-hour support of production activities based on an on-call schedule.
Fluency in English is required.
BS +8 yrs or MS +5 yrs
What we offer
Be a part of a Fun and Dynamic team that helps to shape the shopping experience of the future. Future career opportunities with international exposure via eBay Inc.’s network of global locations.
A flexible and supportive environment that allows our employees to thrive and learn.
Interested?
From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. The eBay Inc. family is passionate and proud of our company. It is this vigour and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you. Visit our careers site atwww.ebaycareers.com.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. We will make every effort to respond to your request for disability assistance as soon as possible.
eBay is diversifying payments, this role will be power Payments ecosystem by providing insights to executive leadership, analytics related to fraud solutions, value proposition and innovation related to the overall customer experience for eBay!
Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.
The Global Payments, Billing & Risk (GPBR) function at eBay works to ensure great experiences when buyers and sellers come together and engage in commerce on the biggest marketplace in the world. This involves comprehensively understanding Payments & Risks on eBay. Identifying the opportunity areas and helping build scalable solutions to drive great user experience.
Analytics is a critical need for each area. Core analytics capabilities include the ability to instrument right KPI’s, identify the landscape of entire function, figure out opportunities for improvement work with product and payment providers to craft scalable solutions, and monitor their performance.
The GPBR Analytics and Insights team builds this behavioral intelligence by exploring innovative interpretations of existing and new sources of data, using advanced analytical techniques, and overlaying the appropriate strategies to deliver world-class results. The group is multi-disciplinary with broad spectrum of industry experiences and deep analytical and quantitative expertise. The group is currently seeking a high energy, driven, collaborative team member that brings extensive problem solving skills to further its goal of applying cutting-edge analytics, Insights and visualization to drive payments roadmap.
The role is data and analytically intensive. Successful candidates should be quick learners, strategic thinkers, operational and execution driven facilitators, problem solvers, and have an entrepreneurial spirit. This role is heavily cross-functional and ideal for candidates who enjoy both defining and solving complex problems, while getting deeply involved in the classification domain and product partners. Skills in problem definition, rigorous analysis, and recommendation development will also be critical as well as demonstration of exceptional interpersonal skills, initiative and integrity.
Responsibilities
Develop a deep understanding of Payments ecosystem and associated risks. Model seller and buyer risk for the market place business
Structure complex, ambiguous business questions and utilize analytical skills to synthesize actionable insights to the benefit of leaders in the organization
Discover new opportunities to grow and optimize the business through analytics, financial modeling, and business case development.
Own the domain and associated deep dive analytics.
Design, plan, and execute methodologies to measure successes of business initiatives.
Collaborate with other analysts/data scientists and help guide strategy based on learning from other analyses/projects across the organization
Perform analysis, hypothesis testing, build risk strategy and policy recommendation. Conduct product performance A/B test analysis.
Create and maintain insightful automated reports and dashboards utilizing typical data quality functions (e.g. standardization, consistency, etc.)
Work closely across the matrix with teams like Finance, Marketing, Product, Engineering and senior executives
Qualifications
Bachelor’s degree in Computer Science, Engineering, MIS or other quantitative fields
5+ years’ of professional experience in using data to facilitate business decisions
Extensive experience in BI/DW best practices
Experience in efficient manipulation and analysis of large data sets
Proficiency in databases (SQL), and programming languages (at least one of following: Python, R, Ruby, Java, etc)
Exceptionally attentive to detail and embracing of teamwork
People-oriented; eager to build positive and productive relationships with a variety of stakeholders
Experience manipulating large data sets, interpreting data trends and using a multitude of disparate data sources and tools
Ability to shift priorities quickly, while maintaining a high degree of organization and control
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. We will make every effort to respond to your request for disability assistance as soon as possible.
May 03, 2019
Full-time
eBay is diversifying payments, this role will be power Payments ecosystem by providing insights to executive leadership, analytics related to fraud solutions, value proposition and innovation related to the overall customer experience for eBay!
Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.
The Global Payments, Billing & Risk (GPBR) function at eBay works to ensure great experiences when buyers and sellers come together and engage in commerce on the biggest marketplace in the world. This involves comprehensively understanding Payments & Risks on eBay. Identifying the opportunity areas and helping build scalable solutions to drive great user experience.
Analytics is a critical need for each area. Core analytics capabilities include the ability to instrument right KPI’s, identify the landscape of entire function, figure out opportunities for improvement work with product and payment providers to craft scalable solutions, and monitor their performance.
The GPBR Analytics and Insights team builds this behavioral intelligence by exploring innovative interpretations of existing and new sources of data, using advanced analytical techniques, and overlaying the appropriate strategies to deliver world-class results. The group is multi-disciplinary with broad spectrum of industry experiences and deep analytical and quantitative expertise. The group is currently seeking a high energy, driven, collaborative team member that brings extensive problem solving skills to further its goal of applying cutting-edge analytics, Insights and visualization to drive payments roadmap.
The role is data and analytically intensive. Successful candidates should be quick learners, strategic thinkers, operational and execution driven facilitators, problem solvers, and have an entrepreneurial spirit. This role is heavily cross-functional and ideal for candidates who enjoy both defining and solving complex problems, while getting deeply involved in the classification domain and product partners. Skills in problem definition, rigorous analysis, and recommendation development will also be critical as well as demonstration of exceptional interpersonal skills, initiative and integrity.
Responsibilities
Develop a deep understanding of Payments ecosystem and associated risks. Model seller and buyer risk for the market place business
Structure complex, ambiguous business questions and utilize analytical skills to synthesize actionable insights to the benefit of leaders in the organization
Discover new opportunities to grow and optimize the business through analytics, financial modeling, and business case development.
Own the domain and associated deep dive analytics.
Design, plan, and execute methodologies to measure successes of business initiatives.
Collaborate with other analysts/data scientists and help guide strategy based on learning from other analyses/projects across the organization
Perform analysis, hypothesis testing, build risk strategy and policy recommendation. Conduct product performance A/B test analysis.
Create and maintain insightful automated reports and dashboards utilizing typical data quality functions (e.g. standardization, consistency, etc.)
Work closely across the matrix with teams like Finance, Marketing, Product, Engineering and senior executives
Qualifications
Bachelor’s degree in Computer Science, Engineering, MIS or other quantitative fields
5+ years’ of professional experience in using data to facilitate business decisions
Extensive experience in BI/DW best practices
Experience in efficient manipulation and analysis of large data sets
Proficiency in databases (SQL), and programming languages (at least one of following: Python, R, Ruby, Java, etc)
Exceptionally attentive to detail and embracing of teamwork
People-oriented; eager to build positive and productive relationships with a variety of stakeholders
Experience manipulating large data sets, interpreting data trends and using a multitude of disparate data sources and tools
Ability to shift priorities quickly, while maintaining a high degree of organization and control
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. We will make every effort to respond to your request for disability assistance as soon as possible.
