icrunchdata Network
Lake Buena Vista, FL, USA
This Manager, Technology position will play an integral role on Disney's US Parks Tech Ops organization and will support Application Operations (AO) and Continual Service Improvement (CSI) area. This person will help lead our technical operations team by relentlessly driving excellence in services provided by both Cast and vendor-provided resources in the Technical Operations space. The Manager of this team will be required to monitor operational processes, develop strategic procedures to increase the efficiency and productivity of frontline park and resort employees, and evaluate the performance of technical systems to support critical business functions. This leader will directly lead all aspects of vendor contracts and ensure performance is delivered as contracted. They will also be responsible to implement standardized processes across the lines of businesses such as a robust Incident and Problem Management solution and efficient alerting and monitoring dashboards to drive...