Salesforce Introduces Einstein AI to Platform

CRM company Salesforce yesterday unveiled its artificial intelligence platform Salesforce Einstein to help companies deliver more predictive and personalized customer experiences across sales, service, marketing and commerce.


When Single Customer View Goes Wrong

(Read Part 1 of this O2O series.) Prior to 2008, the phrase “Single Customer View” was so widely used – it was what the word “Big Data” in


Unstructured Data Mining – A Primer

Though it has been practiced for some years, the mining of unstructured data has recently attracted quite a bit of attention. Most stored data is unstructured and









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